Came here for breakfast, mom had the SCRAMbowl and I had the Acapulco scramble. Moms dish was ALOT of food. Only thing was potatoes were not consistently cooked. Some were under done some were cooked ok. The biscuit was phenomenal! Bacon was undercooked for our taste, but can see how others would be ok with it. Only complaint for the scramble was the strawberries weren't that fresh, but ok. read more

Make sure when you stop by Black Bear Diner you bring a bear-like appetite! When you walk in you're greeted my big fluffy cuddly bears. Environment is very forest-like. Feels like you're dining in the woods of New England. The service is very fast, but a little too business like. Our server was Trey; he didn't really attempt to make it a fun experience but he was very fast! Since its breakfast lunch and dinner all day I decided to try the cinnamon bun french toast. First of all... WOW huge portions!! Time to cut out a few new notches on that belt! It was very good. Not too sweet. Could have used more cinnamon but very good otherwise! Give this place a visit! You won't regret it unless you over indulge with their HUGE portions :) 4 of 5 read more

We went with another couple on Saturday Oct. 11, 2014. The food was very good and portions huge ( we all went home with boxes ). Staff friendly and we will be going back often. Nice to find a restaurant that serves many choices all day with fair prices. read more

We stopped at the Black Bear tonight. The service was deplorable. The server, Seth? ignored our table quite effectively even though he walked right past the table on the way to his other tables. I sat with an empty glass for at least 20 minutes while he was walking past. When he finally deigned to recognize the table to refill one of the beverages he walked back with the iced tea with a smug grin on his face. Plus everything we tried to order was "out." We will NEVER be back and recommend that everyone else join us in boycotting this mediocre establishment. read more

Disappointed..... Large servings for breakfast, but not very tasty. Lamps over the tables are dirty and that is a turnoff. I do not need to return. Staff was nice. read more

The Sweet Cream Pancakes are the best pancakes around. The atmosphere is that of a cozy cabin and in the summertime I like to eat here because I forget it is 110 outside, if only for a little while :) read more

I really enjoyed Black Bear Diner's breakfast. The place is really cool inside as well. It reminds me of flagstaff and cabins, which is always a nice setting to eat breakfast in. The service is quite good as well. Everyone is extremely friendly. Every time I have gone, they have been busy, so expect a small wait of 20-30 mins. Give this place a try if you are tired of Dennys and/or IHOP. read more

I was told to come here by my 70 year old parents. That should have been my first red flag. I know this place gets good reviews but I still am not sure how. It is a pretty ratty diner with homeless people sleeping outside and subpar food that is lower quality than what you would find at Denny's. We found the place to be dirty, the clientele to be a little to redneck for our taste and the food to be greasy and not in a yummy cure my hangover good greasy way. Go to IHOP on Bell and the 101 instead. read more

Awesome customer service. And great food and prices. New to the area and have been looking for a regular spot for our family to eat when wanting to get out of the house...we found it here! read more

Well just left this place extremely disappointed, been here several times very little issues, if ever. We were seated fairly quickly, got coffees and was told "she will be right with you". Well 15 minutes later still waiting, after watching the staff have their I guess evening staff meeting at the front counter, I could not wait any longer. I went to front desk said I will pay for my coffees. She asks me for the check..... Really. Of course she must not have realized that I never got waited on so... No check. So I placed 3 dollars on the counter and walked out. Now I 'm at a very nice place called Mimi's. It's a shame I really like BBD. By the way the diner was not crowded. Hardly anyone there. read more

Seems clean, and my husband and daughter loved their dishes, but mine was seriously lacking. I order the huevos rancheros eggs Benedict, it sounded great, and had the potential to be amazing, just poor execution. First the waiter got my order, and the two tables around me orders wrong. I asked for the regular sauce, and it came out smothered in the salsa sauce. The pulled pork was like eating newspaper and had a weird "funk" to it, the English muffin was soggy and had an odd consistency. The customer service was ok, but the servers need learn to listen. We won't be returning. read more

Currently having breakfast here. The eggs were terrible and I could not eat them (ordered sunny side up but got scrambled which they did correct). Sunnyside eggs were cooked in so much oil it tasted like plastic. Ham was ok at best. Toast was nearly burnt. Overall, this was one of the worst breakfast experiences I've had in some time. read more

Clean rest rooms, friendly wait people, good plentiful food. Enjoyed the food. Everything was done as it should. Not exciting, but acceptable. read more

Saw Kenie today after a few months. Love her .......she is so sweet and kind. Makes going out to breakfast so much more enjoyable! Had chorizo scramble . Fantastic . .Mmmmm read more

Last Friday 3/4/11. My wife, myself and out two grandchildren went in to the Diner for dinner. My wife and I ordered the "All you can eat Fish and Chips" dinner while the grandkids order from the kids menu of Corn dogs and Pancakes. We left the diner about 7:30 and went home. About 9:00 my wife and I started experiencing nausia symptoms and by 11:00 we were both feeling terrible. We determined it had to be the fish as the kids didn't get sick and that was the only meal we had together that was the same thing since Wednesday evening. The symptoms carried over through Sunday. On monday I called the Diner and spoke to the Manager to let him know of the situation. He took our information very casually. He asked me which fish dinner did I order, was it the fish and chip dinner for the "all you could eat." I informed him which we had ordered and then dismissed it. It was obviouse to me that if he hadn't asked me which dinner I ordered then how could he known what entres to focus on. Last time I will ever eat at this dive. Let your friends know. go somewhere else. read more

My family and I went to black bear last weekend on Sunday. Our server was great, however, the lady that works there Christine kept staring at me and giving me a dirty look. My dad noticed and asked why she would do that, and what her problem with me was, him never being to this location. (I Also am not aware of why Christine would act this way toward me) Then asked if she would had the nerve to do something to my food bc of the looks she was giving me. It wss a very uncomfortable dining experience and she wasn't even our server. I also heard her in the back saying the worst thing about her tables, she needs to watch what she says bc she is offensive and what she says might be hurtful if the people in her section actually heard her, that is not acceptable in my opinion and should be taken care of, she needs to watch her language in a family restaurant. We will not be back, i do not even want to know what she said about me after i left. read more

Excellent food & service!! Love their breakfasts, especially the Pineapple Upside-down pancakes. Their homemade desserts are delicious, you have to try one, but will probably have to take it to go because their meal portions are pretty good, so we never have room to eat dessert there. Highly recommend!! Delicious home style food, wide variety on the menu. read more

Polite and kind staff, great food, clean ambience. No complaints. Had chorizo omlette and french toast plate. Next time we will try lunch and dessert menu! Coffee was high in my opinion but really there are no "real" diners in west vally in my experience so far... so this place was a pleasant treat! Its a lil drive for us. But we will come back again for sure. Thumbs up. read more

I have been to four locations ,they are all great and very consistent. The restaurant is clean and the restrooms are serviced regularly. Wait staff is very friendly read more

Great place to bring the family for breakfast, lunch, and dinner....lol. Always good service. Everything Ive tried has been excellent and my family agrees. We will definitely be back!! read more

I am seriously straight up addicted to their orange juice. It's freshed squeezed and seriously SO good. I usually squeeze my own oj at home but it's a process, so if I'm no too patient it's perfect to stop by:) and the staff is always very nice. One girl especially, I believe her name was Ellie. There's one other young guy who was AWESOME as we'll but I totally don't remember his name:/ read more

I swear whoever is cooking in the kitchen must be the fastest cook in the West, since it was barely over five minutes from when I placed my breakfast order to my waitress that I got my food. And it was hot. Not warm. Hot. And it was delicious! Bacon, eggs, hash browns and a biscuit for me, eggs, a waffle, and bacon for my mom. She raved about the waffle, and it did look really good. The little bear claw imprint on the top of it was adorable. And this place's bacon is so good. Actually, everything I've ever gotten from this location has been delicious. It hurts my heart when I don't finish my plate but I leave too little to take home. This place gives you such big portions it's so hard to finish a plate. Not finishing a good meal feels like an insult to me. Top it off with the nice, friendly service and its a great place to stop by for when I'm in the mood for a sit-down dinner. That and the prices are quite easy on the wallet. read more

I waited less than 10 minutes...I ordered 2-egg, 2-bacon & 2-pancake breakfast...I also ordered iced tea & side of green beans w/caramelized onions & bacon crumbles (less than 1/2 cup, pricey at $3.99). The 2-egg combo was delish so was the green beans. I originally asked about the side salad which consists of dreaded iceberg lettuce (NO NUTRITIONAL VALUE, cheap quality) priced at $3.99. I certainly would not order iceberg lettuce because they put it in all their salads mixed with little of other lettuces, TOO DAMN EXPENSIVE for poor-quality lettuce! Would you spend almost $10 for any kind of salad? I liked that they had "a lot less entrees"...maybe $2-$4 less than the average entree. read more

I love the breakfast!! I am a complete breakfast fan! It is always delicious i can never finish it because they feed you so much! We also like to go to the diner on our lunch break but unfortunately sometimes we are leary becuase it can take a while, so we tend to worry about not having time to eat. But all in all the food is amazing! The staff is always great. Looking forward to breakfast soon :D read more

Black Bear remains a solid breakfast choice. Classic standbys and a few tasty healthy options (egg whites, etc.) as well. Beat the rush and head in early! read more

Great food but terrible service. I was completely ignored for 20 minutes waiting to place my food order. Then when I deliberately asked to place my order the waitress had to run around to find someone else to take my order, however, she ended up taking it herself. I would not recommend this location due to disorganization and lack of service. read more

Food and service are good. You definately get a lot of food for the money!

I'm only giving this restaurant 3 stars because it's a hit and miss with this establishment. Sometimes when we go in its great but there are other times when you go in and the food seems to have been sitting there for a long time, or they can't even be bothered by putting a whole slice of cheese on a burger they throw shredded on the side. They just need consistency. read more

I gave one star because the food is really good! But I give a great big "0" for service today! My hubby and I walked in for lunch and the hostess sat us right away, then 2 of the female servers stood in the section next to us arguing over which one of them was going to serve us! The one that "lost" came over and asked what we wanted to drink. Came back a few minutes later with our drinks and took our orders. She brought our food out, sat it down and said "enjoy" as she turned her back and walked away. 5 minutes later she walked by our table and tossed the bill down and said "pay it on your way out". That was it, no "is there anything else I can get for you"? No "how is everything"? And she never came back. This is the 2nd time we have had terrible customer service at this restaurant from female servers. I love the food here but seriously thinking about finding a new place to eat. (And we did complain to the manager, he was very apologetic) read more

I've only been here for dinner but the food is great, and it isn't stated but you can order anything off the menu at any time. Great addition and VERY reasonable prices. Friendly staff and great atmosphere! A new favorite, I only wish there was a location closer to me! read more

Weekend tradition. Worth the wait in line. Large portions of all my favorites and affordable pricing. Way better than some of the national chains for breakfast. Service is top nop notch. read more

We are big Black Bear fans having eaten the original (Shasta, CA) several times. Good American show in big helpings. Almost any bear will get what and how much he she wants here. Today we had Broccoli Cheese soup (my wife said it was outstanding) and a Taco Salad. What made the salad unusual and to my liking is that it had no sour cream, or beans making this a very low cal but high taste dish. read more

We had a great breakfast at the LV location. Huge portions, great food, excellent staff. We went at an off hour for breakfast so there was no wait and service was great! read more

Heard the kitchen had issues with german roaches. Many resturants skimp on pest control. Check your health dept reviews.

this is as good as it gets for comfort food. the protons are big and very fresh love this place just moved to phoenix and I have ate here three times ummm. read more

The portions are huge and the price is right, something lacking in a lot of homestyle restaurants these days. We havent returned to any of our old breakfast haunts since finding this place 6 years ago and ill never go back. The staff has always been nice as well. read more

I want to start out by saying, I have been a customer for years. I started going to this establishment back when it was Perkins restaurant. I have been there probably fifty times since its conception. Great food, great portions, great price. I have never had a problem with there food, staff or cleanliness until the last two visits. About three weeks ago my wife and I came in to eat like usual, service was great. Upon completing our meal, which was mediocre at best, a roach decided to join us for dinner, as he walked across our table. The waitress was beyond embarrassed as she went to the front. The manager, Alfredo, was extremely arrogant, and presented the "I don't give a shit" attitude and literally offered nothing but an half ass apology. As we left we could bear this awesome manager yelling at his staff for trying to help us. We waited a few weeks and went back last night to give it another shot. They ran out of the fish fry at six o clock, the food we got was substandard. And we could hear the manager, Alfredo again, belittling his staff in front of us, again. We are not out for compensation at all. If something is offered, we generally will decline. But it shows the establishment values their customers. This is no longer the case with the north valley Black Bear diner. And my wife and I will not be coming back again. You lost a 20+ year customer. read more

Made my first breakfast visit this morning. Two prior lunch visits were better by far. Service was fine, food so-so. Ordered corned beef hash. What I got was more a pile of pulled corned beef. Hash browns were oddly ribbon cut too thick to get golden brown and crispy. Flabby, boiled kind of consistency made them almost pasta-like, and noodles with pulled corned beef wasn't really the breakfast combo classic that I'd hoped to enjoy here. Add to that the fact that two breakfast plates, a short stack of pancakes and a single orange juice set me back $40 (with tip), and a three-demerit review is my takeaway this time, Black Bear, sorry. read more

Ok, the last time I came in with a friend on his say so. Was good, but a bit too much food given (for me). I had my wife retrieve a take out as I remember the cheeseburger was tasty. I ordered the 'Shasta', medium rare, lettuce, onion, tomatoe, and mustard (No Mayo, ketchup or sauce). It came with fries. I received the food. My Burger was completely covered SEA of fries and could barley see the top of the sandwich. The fries were so OLD and re warmed and very dry like bread. The burger NOT Medium rare not even close (over well), NO TOMATOES, NO LETUCE, NO ONIONS, AND NOOOO MUSTARD! I tried to choke it down, but just could only get two small bites and the fries NO WAY. How do I know they didn't just pick the fries outta the garbarge? McDonalds does a way better job on thier fries. I am getting tired of all the poor food and services on Bell road over here. You cook fries FRESH, and not left under the lamp or saved for another day. Medium RARE, please learn to cook or just say all our burgers are very well done. Just because you have a take out doesn't mean I want your garbage! All because you know people do not come back to get a refund or adjusment. Like drive thrues. I never go through drive thrus anymore. They just slap it together and throw in th bag like garbage being taken out. My wife just doesn't listen to me. I say OPEN the bag/box and look inside. Make sure the thing looks right. and the way I ordered it Call m and describe it to me if you have to. Ekse, don't complain about the wasted money and effort. I am a disabled man who is in a wheel chair. Not much time left on earth, and I would like to get some small pleasures before I go. Never again. CLOSE YOUR DOORS, or get 'Kitchen Nightmares' to get you a make over. No good resturants left on Bell Road Glendale, AZ. This was $9.00 for absolute uneatable garbage. I did throw it up just now BTW (sorry TMI, I know) -=[Bar Jabba]=- read more

We stopped by for a late dinner around 9pm, the food was below average at best, we had waited for part of a meal and kept asking the waitress if it was coming out soon and finally she told us they could not find the cook, OMG. So fast foward 2 months later...we thought we would give them a second try thinking it was so late the time before maybe it was a fluke, not so, I ordered the fried chicken...bad idea, dark meat only with lots of fat and breading and very greasy. My wife's mashed potato's were cold, but they did bring her some hot one's after complaining. My son's meal was the pork ribs & fries which were good, but after getting the bill of $40.00 for 3 and I had water to drink, we have decided to cross this one off our list. read more