Black Diamond really came through for us while other companies had alot of excuses. They presented all the options well, and gave us a great price on some well needed maintenance for our system. John and Mike are good people that are easy to work with and personable. They are our "go to" HVAC company now! If you are looking for some help with your HVAC, I recommend just giving them a call and having a conversation. I was really glad I made that first call. read more

RESIDENTIAL BUYER BEWARE. In 2018 my very old AC unit was on it's way out and so we looked into replacing the unit. Doing our due diligence of obtaining multiple quotes we found Mike and Black Diamond. We ended up using them as we thought we had a good feel from them and the price happened to be the one right in the middle. Mistake. Fast forward to 2023 and suddenly there is no more cool air. Uh oh. After asking around and speaking to Mike finally someone came out to check it out and long story short filled it with freon and was told to monitor for a leak. Well it worked great all summer long but by this summer no more cold air. Here's where the problem starts. In 2023 there was a little hemming and hawing about coming out to fix because they were busy and said we were out of warranty which isn't true. Now in 2024 we faced the same thing only worse. As a single woman I tend to get more of the runaround from male businesses, I'm also going to school and working, so pretty busy and asked my Dad to contact him. We got a date, June 20th, on the books for them to come out and fix the leak etc. Well June 19th rolls around, and I'm told the next day appointment is to be cancelled due to a Covid out break at a facility they are under contact with. Ok. Well i was going out of town. So I was told just text when I'm back. No, with a dog and 3 kids this needs to be on the books. So I'm asked for 7/3 which I can't do and schedule for 7/1. On the 1st I'm told they aren't coming again, only this time it's because they didn't finish their Friday or weekend work. But he'll be here 7/3, never took it off the calendar. Suspicious of not ever actually scheduling the appointment on the 1st much? Well guess what its 7/3 and I sent a text and my dad called and no show. No response. Ghosted. This was literally as short as I could make this review. There many details to the interaction in 2023 and 2024 that could be spoken about but you get the point. They don't care about the residential units and people they've worked with or following through on warranties. It's not about integrity or being a business of its word. For Black Diamond It's all about the contracts they have with big companies or developments and money. We will be complaining to states licensing board and BBB. read more

This review is overdue. John efficiently diagnosed and fully repaired our declining furnace, as well as our fairly new A/C unit. I had another company come out (someone we've used numerous times in the past), who told us we needed a new furnace... turns out they must have been trying to gouge us! Happy that I gave Black Diamond a call for a 2nd opinion. I certainly appreciated John's honesty when he showed me that it was an easy affordable repair! The entire system works better than it ever did following his repair :) Communication with both John (the senior technician) and Mike (the owner) was excellent. They were friendly, trustworthy, efficient, thorough, and on time! We will definitely use them again, if needed for our numerous properties. read more

They don't show or very late with no texts or phone updates. They do not answer or return calls.So disappointed at what started as a good company. The tech is kind but the company is not. read more

Mike Brown's level of expertise, professionalism, and his high level of integrity were outstanding. Complete new Central air- expertly installed,the estimate was very reasonable, especially considering the amount of work that had to be done.HIGHLY recommend. If I could give them 10 stars I would. They are amazing! read more

They never returned our phone calls and e-mail. We drove to the address listed and they are not there.

My air conditioner went out during multiple days of 100+ temperatures. A coworker recommended I call Mike Brown after 3 other company had over a week eta to even come out and look at the problem. I got a call back right away and they responded in 2 days. It ended up being a blown capacitor, Mike & John replaced it on the spot and had my air up and running 5 minutes from ringing my doorbell. My only regret is not finding them sooner. Will always call them first with future issues. read more

I would highly recommend Black Diamond. They are dependable, trustworthy and very professional. Hands down best HVAC business I have ever worked with. read more

WOW!! I can't say enough about Mike Brown and his team. They were absolutely amazing and extremely helpful. My mom's AC & Heater needed to be completely redone and after seeing about 8 other companies we finally entrusted Black Diamond Heating & Air with the job. BEST CHOICE EVER! They came out and were totally professional, warm, & it felt like we were talking with a friend. They were straightforward and honest. They explained everything they did throughout the job, answered any questions we had, and went above and beyond to make us feel comfortable. IT's so nice that people like this still exist in the world. Ethical, Honest, Family-Owned, Local, & Truly Wonderful. I will definitely recommend to everyone I know that they are the place to go for any heating & air needs! Thank you so much Mike Brown & your incredible team!! :) read more

AC went out on the hottest day of the year. I sent a request out on yelp and Michael responder immediately. Within 24 hours, he was able to repair my AC. . Others quoted 2 weeks. read more

YOU will never find better. Mike and his son are Simply the Best! After a very Hot couple of days, they were able to search out our AC issue and get it resolved. Thank you Mike for over 14 years of great service, and thank you "Little" Mike for your hard work seeking out that issue. Much love from the "COOL" Lane home. read more

After calling many handy man, kitchen re modelers, HVAC companies I finally found Black Diamond. They helped me decide what was the best way to go for a kitchen exhaust system, a whole house fan, power run for a security light, power for a house fan, power for a freezer. In addition to to the list. I also had their HVAC person (Sully) explain what my options were to replace my more than 20 year old heating and air conditioning system. His information contained everything I needed to make a good decision for our house. The best part is their office was considerate of my time. They coordinated the electricians and the HVAC person for a convenient time for me. Both were prompt, knowledgeable and time efficient. The quotes were well within my budget. I will be calling these people first. read more

I was super nervous to call for AC repairs in case it was gonna cost is an arm and a leg. Butttt This company is awesome! I called mike on Memorial Day and he was out two days later. He was not only quick but very professional and helpful and informative. He was very affordable and did great work. He also made some suggestions on how to upkeep our AC unit a little better since it is in direct sunlight. Very happy about this service and this company! Will be using services again if need be in the future. read more

0 stars for my parents due to their no show not once but twice - do not use them if you expect them to actually show up, or even call you to cancel apologize or reschedule - this company doesn't do any of that - Extremely Unprofessional - my parents are elderly and were sick and in desperate need of their service - this company does not care obviously and it would of been an easy huge sale and they are great people to work for . I'm so disappointed in their lack of professionalism and accountability - I just warn everyone to go to someone else and not get put in situation my parents have . Disappointing is a kind word of what I feel really about this company and their service or lack there of . read more

I contacted this company to service my York D90 Gas furnace after looking up the manufacture directory. I had Fidelity Home Protection insurance purchased and I called them first for problem with my furnace's "short cycles", which wasn't corectly repaired by contactor sent by Fidelity. After that visit I learned all I could ( I man mechanical engineer) on youtube and did try to replace the thermostat on my 2-nd floor. That didn't fix the problem, so I didn't try to replace 1-st floor thermostat. Since I had no confidence whatsoever that Fidelity contractor ever fix the furnace, I made req. for Black Diamond's service and I've heard form Mike, working for Black Diamond next day. He patiently spent 20 min with me trying to assist in possible problem and provided me with price for part/labor for each possibility. His price was 40% lower than I paid for my Reno townhouse furnace repair with similar trouble. After we tentatively scheduled an appointment. I decided to replace the 1-st floor thermostat , since Mike mentioned it by the one of main reasons for my trouble and it started work perfectly after I put a new one. So, Mike not only didn't try to push in my throat their service, but actually helped me to save hundreds for next visit. I found it extremely rare in contractor's world we living. Certainly recommend this business and will use it myself. Thank you great guys from Black Diamond!! read more