This place consistently overcharges. I later learned that their business model is such that technicians are paid based on what they charge. This incentivizes the techs to quote astronomical prices hoping you will pay. I shamefully admit that I fell victim to this and paid about $2,000 for a simple repair on a tankless water heater that should've only been a few hundred. read more

Beware. I made a mistake of mixing these guys up with a company of a similar name with good reviews. I paid $3,200 for a water pipe leak under the kitchen, and replace a couple of outside faucets. You decide if that is a decent price. I got ripped and I do not want the same for you all. read more

We purchased a brand new heat pump when my last one died during the summer fires 2020. I HATE this furnace and the service we have received. Whenever the weather is not mild it doesn't work. Within months of install they had 2 service calls because it quit blowing air. When it is cold the pump freezes up and blows the circuit. I have to get up multiple times a night to keep our heat on. They came out 3 times in February/March 2022 and replaced a $300 part and didn't fix it. After that they refused to come out. Now it is 80 degrees out. Our house is 74 degrees and no cold air blowing. I have it set to cool at 65 degrees and no cold air. I will call on Monday, have to wait til their next availability, pay $130 for the visit and it won't be fixed like it wasn't last year or the year before. We have had multiple parts replaced already. AVOID THIS PLACE! ABSOLUTELY USELESS. read more

Black Hills - Heating & Air Conditioning/HVAC Near Me - Olympia, Washington

Woke up yesterday and our furnace wasn't working. Called Black Hills and they had someone out to service and fix it within hours. Christopher T. was very professional and kind and we will absolutely be using them again! read more

We have had thr worst experience with Black Hills. Our new heat pump and furnace were "installed" the last day of March. Here we are coming up in the end of May and our very expensive unit is still not working properly. We have had SEVERAL technicians out to "fix" the issue and each time they have left with saying we still need to use emergency heat and default to our furnace. After having the service manager out the conclusion was to just replace the entire unit installed and that would be completed after he returned from being out of office. Lack of communication on Black Hills part is really making this experience miserable. read more

Our compressor has a small leak after only 4 short PNW summer usage years. A hot day making our inside temp 84 degrees. Coming from California and the AC running almost nonstop during the summer, this was a very upsetting call to make for such a short time. $1797 +tax for labor to replace it, 6 hours of work and still charged the $140 for the diagnostic call. $300/hr for labor only. Initially I used them because they seemed thorough and a reasonable price when comparing to others in the neighborhood. I'm not happy that my 4 year old compressor leak and even though it's still under warranty, I still have to pay for labor. It needs to be fixed, so I'll just pay it. They were on time, did confirmation and follow up calls and were friendly. read more

Our heat pump wasn't working properly. I told my wife to call someone out to look at it since i was at work. Black hills came out and looked at it. They tried hard to sell her a new heat pump when it only needed a new capacitor. Last time, I replaced it myself for under $50. She had them replace it since they were already here. They charged over $500 to replace it. They seemed like they just wanted to sell new heat pumps instead of fixing it to get a commission for the sale. read more

Did not honor appointment. If you need help and don't want to hassle around and waste time, don't bother.

I hired Black Hills to do a routine service on my heat pump in June 2021. They told me everything checked out and charged me $200. That was the agreed price, so no issue. 5 months later, the heat pump experienced a problem, so I called Black Hills back out. To their credit, they were able to schedule this pretty quickly, but things went downhill after that. The tech investigated the problem and told me that the contactor "welded itself closed" and would need to be replaced. Interesting that this occurred not 5 months after it checked out fine. But here is where things went south. He charged me $467 to replace the contactor - in addition to the $149 diagnostic fee. But checking with friends in the industry, this should have cost no more than $50. Why so expensive? Because the on-site techs don't earn much for making the diagnostic call, but rake in coin based on what they can charge unsuspecting homeowners. Don't use Black Hills. Find a reputable HVAC contractor to avoid overcharges like this. read more

Greg L. did an incredible job re-doing all the plumbing in a 110 yr old home I recently purchased. He was consistently on-time, responsive, communicative and above all very helpful explaining the process of the work he was going to do and why. I would happily send anyone I know who needs a plumber to Greg L. and Black Hills. He's like family now, and I will trust him will my plumbing projects for as long as I own the home. Top-notch, great work, and a wonderful addition to my home team. Thanks Greg! read more

My AC was leaking water and I called BH to check it out. They had good response time. However the quote they emailed me was very high and the technician never contacted me to explain what was wrong or the options to repair. I feel paid almost $180 for nothing but an email that told me I need to spend$2k-5k for a band aid repair. read more

They installed a heat pump and furnace a few months back. Did an excellent job. Heat pump wasn't working and they came out right away and found the problem. It was an easy quick fix. Christopher was so nice. read more

Black Hills solicited my business after I went on the web requesting work be done in a rental home I own between tenants. Upon learning that the house was a rental and would be unoccupied at the time of their service, they declined the opportunity to do the job for both reasons. Obviously, Black Hills doesn't need the work and can afford to be picky. That's good to know; I won't bother them again, ever, as I wouldn't want to deprive them of free time. read more

Super expensive also costs 120.00 just to show up for an overpriced quote. we went with someone else.

Extremely dissatisfied with the installed unit (Heat pump/Ac), and the lack of apparent concern on the part of Blackhills Heating and Cooling. Over 17k in the last year or so on two different houses. And this what I get? This unit has been worked on at least 4 different times in the past year. Now, I am stuck with an apparent non-functional AC unit. And the warrenty runs out next week. Something is definitely not right with this picture. I would extremely, highly, NOT recommend this company for anything. I certainly wish I had never spent all the money with them. I can see why their rating is so low now, I should have done more research on this company. Do yourself a favor and go to a different company. read more

I've been a long time customer. since 2012. I had been very satisfied with the service. They actually installed a new furnace and heat pump in 2012. Over the years they have done maintenance twice a year.The last couple of years hasn't been great. the tech sometimes would not have the proper size filter and would use a smaller one and return a week later with the correct filter. (actually it only happened once) However there have been several instances where I provided a step ladder for the tech to use to access the panel to change the air filter. I specifically instructed the tech not to kneel on my dryer because he would bend it. Well I went to another came back and he was kneeling on my dryer. Yes he bent it, I had to take off the top and pound out the dent. I callled the company and requested he never come to my home again. The next time a different tech came for service he put a dent in the top of my dryer, I'm sure he used a hammer and screwdriver because I heard it. I didn't get mad but I thought I should go outside and put a dent in his work truck but I didn't. I just let it go. Time passed and maintenance was kept up twice a year. There have been some very good techs that have done an excellent job. In February of 2024 I had regular maintenance done and I needed some parts replaced, instead of the techs replacing the parts they tried to get me to purchase a new furnace and heat pump. I spoke with a salesman and I didn't need a new furnace or heat pump and the techs had or should have had the parts in their truck and could have replaced the parts that day. Instead I had to make another service call which would have cost me more money. I thought I'm a loyal customer and you treat me that way! I was willing to even overlook that because I was happy with Black Hills overall service. Well I'm sitting in my backyard in June of 2024 and see a rat come from my crawl space vent area and go back in the same area. I thought it's no way a rat can get through that mesh wire. I take a close look and realize that in 2012 when Black Hills installed my furnace and heat pump they pulled the wire mesh back to run an electrical line to the heat pump and never closed it off! I thought who does that and just leaves it like that? I was furious, that hole has been since 2012 and the rats have accessing it for a long time. I called Black Hills with my concerns and receptionist assured me she would have the service manager call me right a way and make things right. I waited two weeks and no response. I thought I was a valued customer but apparently not. I paid for a maintenance package for the year in full, I have 1 remaining service to change the filter. I don't EVER want Black Hills to come to my home again. I will NEVER recommend your company! read more

a new furnace was installed in my home about a year ago. fast forward to last weekend and I decide to check (and then change) the filter. This is when I learned that a PROPRIETARY filter was used during the install rather than the standard READILY AVAILABLE size. I gave Black Hills a call hoping they would just correct the issue. after what felt like 45 minutes on the phone all I ended up with was a "free service call" that would include a filter change. tonight was that service appointment. the technician arrived, installed a new (identical filter that I am not able to purchase locally) filter and left no paperwork stating what he had done. When my wife asked if he made the requested adjustment she was pointedly told he was doing as he was instructed. since no paperwork was left no idea what this person did while he was in my home. first edit: to keep the length down I will paraphrase the majority of the conversations... the very next day I received a call from B.H. (I'm guessing marketing?) and had a semi lengthy discussion regarding what had transpired and wanted to know if I was happy or not. I replied I was not all that happy since my initial request had been completely ignored. I've rarely seen people work so hard at dancing around a subject. clearly not their first rodeo. I finally gave up and hung up. within a couple hours I received a call from Casey (unsure of the spelling) who wanted to discuss this further. I'd already made my mind up that I was done with asking them to make this small problem right but they didn't drop it. Casey called back about mid afternoon and here we go again. simple reasoning could not be conveyed that a small alteration to their work would change the situation so drastically that rather than 2 [brands of] filters fitting the furnace there'd be two to three times that many. this logic was completely lost on her. she only wanted to state obvious facts (we've never had this problem with any furnace we've ever installed, etc etc). I'm so disappointed by all of this. I'd much rather report back that all ended well but it hasn't. if you're in need of HVAC work I really would look elsewhere. Black Hills will not be getting a second chance with me. when I get A/C added to my home in the next year or two they won't even be given a chance to do the install. they have lost out! read more

Very rude guys. First saying they didn't have what they needed then on camera being heard, saying "I hate this f****** place" (I'm guessing they were talking about mobile homes). They were here for less than a half an hour did nothing but quote $400 for a clogged sink. read more

The technician was top notch efficient and friendly. The fact that we waited all day with little or no information on when the technician would arrive we spent the whole day in the hot house. Technician finally showed up at 5:00 pm. Dispatch need to improve their communication. Once again the technician Treshon White-Hayes was exceptional. read more

Had a Fujitsu heat pump installed in a small vacation home, and it is a lovely system. The heat is wonderful, and the unit runs extremely well. I am super happy with Black Hills communication throughout the process, the timeliness, their installation quality and support. I would highly recommend this company! read more

Today a tech came out to service my elderly widowed moms ac they ended up giving her a $7,500 quote to replace her electrical panel. The tech told my mom that since the panel was not up to "code" it needed to be replaced. I explained to my mom that since "code" is constantly changing, only homes built in the last year or so actually meet the current code. (There was nothing actually wrong or not working in the panel.) I also consulted a couple of journeymen electricians who told me that the quote is at least twice a fair replacement cost. This company and their tactics are repugnant. This is especially true when the intended victim is an elderly widow. read more

Our kitchen counter remodeling left us with a new sink but faucet un-installed. Found online that Black Hills was recommended by Google so I called them. They said regulation required air vent for the dishwasher so the matching soap dispenser ended not installed. In total we had 1) faucet, 2) air vent for dishwasher, 3) leaking hot water shut off replaced, and 4) purchased a garbage disposal and installed. The total bill amounted to over $3000, is this reasonable. The garbage disposal online costs between $300 to $400. The dishwasher vent, I checked later, was required by regulation only required with new home construction, and our home was built at the 70th. After the work was done, we checked and immediately realized that we were cheated and taken advantaged of. Those two guys left with smog on their face, knowing two senior citizens were not likely to fight them. read more

The most ridiculous , high priced quotes l have ever seen. $16,000.00 to run 20 feet of gas line in the crawl space of our home. Half day of work. That is not a typo. read more

Called Black Hills to get a rough estimate on replacing the blower motor in my furnace and was told that it would require a tech to perform a diagnostic service to verify what was causing the problems. I told the rep that all I was needing her to provide was a ROUGH estimate for a motor replacement and she said that they have flat rates and could not provide that to me without the service being performed. That's nonsense! A company that replaces furnace motors on a regular basis ought to be able to provide an estimate without a service call and related charge. Won't be doing business with this company in the future. read more

been with black hills for 8 years now. loud noise with my air conditioner had them out 8 times. never had any help neighbors have complained about how loud. had there bi yearly maintenance for 36 a month they now only do once a year for almost 400 dollars very much a ridiculous amount. trying to talk to them.impossible can't wait until my contract expires in two years. if your thinking about hiring them thing twice. read more

Travis and Mike are the absolute worst. All those commercials are driving me insane.

When we purchased our home I called Black Hills to have them come out and look over my heating and A/C system . The tech came out checked my system and told me about their program of coming out changing the furnace filters and checking the system every six months and since the price seemed reasonable and the tech seemed to do a good job I signed up for the service. Six months later I received an email that it was time to schedule my six month service so I called to make an appointment but was told they were very busy and couldn't schedule an appointment for about three weeks so I scheduled an appointment for between 8-12 an a day three weeks later On the day of the appointment I had cancelled all of my other commitments so that I could be home for the tech to check over our heating and A/C system and was waiting for the tech to arrive when I received a call from Black Hills saying that they were "short on techs" and would have to reschedule for three weeks later. I told them it was very inconvenient to have to wait another three weeks so they scheduled us for the following monday. Today is the day of the rescheduled appointment that I was told again would be between 8-12 so again I rescheduled all of my other appointments and when I hadn't heard anything from Black Hills I called them to find out when they are coming and was told that there had been a "scheduling mixup" and they couldn't come until the afternoon so once again I also need to scramble to cancel my afternoon commitments in order to be home for the appointment with Black Hills. At this point I am very tired of their unreliability, and plan on cancelling my "service program" because it us apparent that they are more interested in marketing campaigns to sign up customers for their service program than they are interested in taking care of their customers once they sign up. I am very disappointed in their quality of service at this company and will be not be using them in the future. read more

I had the company come out because my inducer motor seized up. They came out and inspected the motor and the heat exchanger. I was told the heat exchanger was cracked and they quoted me a price for a new furnace. Something didn't seem right so I called another company to get a second opinion. They inspected the heat exchanger for 45 minutes and found no cracks at all. When dealing with these companies I will always get a second opinion! read more

Great experience from start to finish, including the energy put in to get the job. Excellent customer service.

Once again, I'm being haunted by Black Hills Home Services. We had them install our furnace and heat pump some 9 years ago and and like a time bomb, another problem reared it's ugly head. When they installed the unit, it required a small diameter pvc pipe to carry the condensate to drain outside. With the recent high temps, the air conditioning was working overtime to cool the house which produced an excess of condensate (water). I was walking down the hall in my home and noticed a stain in the carpet outside our laundry room and proceeded to investigate what was happening. The floor in the laundry room was wet and water was dripping from the pvc drain pipe. Upon close examination, a coupling had come apart and water was pouring out onto the floor. The fitting was just pressed fit and had come lose. No pvc cement had been used to secure the joint. I pushed it back together which stopped the leak and attempted to deal with the water soaked carpet and vinyl flooring in the laundry room. I've had several issues with BHHS including price gouging for repair parts but this is the first time an issue with a faulty installation has come up. I'm going to have an inspection by a licensed, bonded, and insured contractor and send BHHS the bill including the cleaning or replacement of the carpet in my hallway. The attached picture is a couple days old and the stain has grown three to four times. read more

Black Hills - The stain growing in my carpet. - Heating & Air Conditioning/HVAC Near Me - Olympia, Washington

When the first thing the plumber does is quote you for a $5k water heater and changes out hoses and charges $500. Never again

As expected, our furnace took a siesta and decided it wasn't going to top 67 degrees in our house since we had a little bit of a cold spell outside. This is by no means freezing outside, but I was a little concerned since this is just the beginning of the cold weather. I called Black Hills Thursday afternoon and they came right out Friday morning on time and was able to repair the problem quickly and reasonably priced. The service tech was friendly, efficient and knowledgeable of what needed to be done. Thank you read more

You all are just one huge money scam! I'm am over you all! Don't use them, I'm about $26,000 deep in a new unit and they want more money from me after an upgrade in May because the system hasn't worked right since said upgrade! Oh, then wouldn't even do the scheduled maintenance on the unit since it's broken, which is absurd because I pay monthly for this service!MONEY SCAM BEWARE! UPDATE:: System still doesn't work after I paid for them to upgrade my system and I am still being greeted with the worse customer service! So, I am canceling all services with them. I am asking other companies for help now because we are literally freezing now! On top of all this, we are Active Duty Military and my soldier is being left in the cold. How is it that you pay for them to upgrade your new system to make it work better and now it doesn't work and they want more money just to come look at it and they haven't serviced my unit times 2 times now! How disgusting of a company is this! You all got your hand out for more money but that's it! Still a huge money scam! read more

Black Hills - Heating & Air Conditioning/HVAC Near Me - Olympia, Washington

I will start at the beginning. 10ish years ago Black Hills replaced the furnace in our house. For over 10 years, we have been dutifully paying $18 a month for "maintenance". When these guys come over for maintenance, it's a mixed bag. Some times they are quick and out, and other times they have me move garage shelving on my own while they watch when I'm 37 WEEKS PREGNANT so they can have "room to work". No seriously. I had to kick the technician out after he was turning the furnace on and off for over 2 hours because I had to go to the hospital because my blood pressure shot up and I thought I was going in to labor. Not even kidding. Anyways, after taking over $2000 in maintenance fees over the last decade (which honestly is a $5 filter change every 6 months and some guy telling me the furnace is working fine which is kind of like duh), a blower fan blew. Apparently, even after the thousands of dollars they already took from us, a blower fan breaking isn't considered maintenance even though it's covered under warranty. Well, the PART is covered under warranty, but it will cost us over $400 in labor to get it installed. My husband asked them to order the part and he would install it himself. Nope. Apparently they will not order the part if we don't pay them to install it. Sounds pretty scammy to me. But it gets EVEN SCAMMIER! My husband found the part on Amazon for $80 and it took 30 minutes to replace it. Yea......... After 10 years of being loyal customers, they tried to screw us. Needless to say, don't get the maintenance plan. It's a complete waste of money because when something breaks, they will overcharge you to fix something that should be included in the first place. Those filters they change are only a few dollars on Amazon, and whatever amount you pay to them for "maintenance" will be more than just paying for the repairs as they come up. read more

Scheduled furnace maintenance via website, received a call within a few hours, and was able to schedule a maintenance for the following week. Technician (Alex Ross) arrived at scheduled time, and quickly got to work after asking relevant questions about system. I just had my carpets cleaned earlier in the day, however he already had covers for his shoes upon entering my home. After taking him to my attic entry, he provided me with a booklet to go over some pertinent information about their services, and discussed what he was going to do. He also clearly gave an estimate as to how long the maintenance will take. Mid-way through he brought down the furnace blower fan, and showed me some of the build-up. The system was 3-years old, and hadn't been serviced since install. There was some buildup which he pointed out, and described how it wasn't too bad, but that lack of maintenance would decrease efficiency, thus increase energy bill. He also showed me the capacitor, and described how it was performing, and that it is also another component that eventually causes issues. He took the fan outside to clean it, and re-installed it. Upon completion, he offered to take a look at my tank-less water heater, and took down some information, should I choose to use their service for maintenance/repairs of that. Wrapping up, I was provided a "Home Efficiency Form", showing high-level information about the home, and maintenance provided. I was also presented with the offer of signing up for their Service Club Membership, however this did not feel like a high-pressure sales push, which was fine. He also offered to answer any questions I had, and provided some insight into installing an A/C unit in my home. Overall, website, and responsiveness was good, initial price quoted over the phone, matched what the technician invoiced me for which was great, shoe booties were a nice touch. Additionally, the technician cleaned up the insulation that fell from my attic when he accessed my unit. Price seemed appropriate, but I believe that was a first-time customer promotion. read more

As an update to my review, I asked the company to pay us back for our $500 deductible for insurance and my lost wages for day the system burned up. They refunded our cost of their maintenance service, and paid us for our out of pocket expenses for the catastrophic event with our heat pump system. I give kudos where it is due. Thank you Black Hills Inc. read more

Had my 9 seer heat pump system replaced with a new 16 seer system. It was sized to small and ran for hours and my electric bill went up instead of down. After a year of bitching they finally replaced my unit with a bigger one, but only just over 14 seer and it doesn't work much better. I paid for 16 seer and that's what I wanted. I wish I could put the old system back in, It was better. For what I paid I expected a lot more from this company and have been very disappointed, especially since I'm a retired electrical contractor. There sales people are slick, buyer beware and shop around. Paying the most doesn't mean the best. read more

Called this contractor twice to fix a problem. They did not fix the issue but did refund my money for the second call they should not have billed me for in the first place. They bid over $400 for a 5 minute job with a $12 part (transformer) that would have been installed on a third visit. The root of the problem was a miswired thermostat both of their technicians looked at. My brother, who is a contractor in another state, helped me troubleshoot and fix the problem with a phone call I should have made in the first place. PS - They also gave me a ridiculously overpriced bid on a new furnace. I passed. read more

Black Hills is a great company! The Tech that came to my house, Daniel Lambert , was not only professional but friendly and attentive to details. Great asset to the company! He was on time and fast. Great service once again! They have been on time and professional each time. Thanks read more

Ryan and DeShawn showed up yesterday earlier than expected, with shoe covers as they entered the house. We are new to the area, and new to the house. We have never had a heat pump hybrid system before and didn't understand how it worked, as it would turn off when it got really cold, below 35. Ryan and DeShawn came in, worked for a couple hours checking over our system. Ryan found a loose wire connection to the power of the heat pump which caused the heat pump to send weird error messages to the smart thermostat. The guys inspected the heat pump, our furnace, climbed under our house to look at the duct work, and took pictures for us to see, then came up and reprogrammed our thermostat to better cover our lifestyle. DeShawn moved around the house to check the heat vents to confirm that the temperature coming out of them was as expected. Ryan was smart, friendly, knowledgeable, patient with old people trying to figure out something new. He basically sat down at the table and explained to us how this kind of system works and answered all our questions. We had a great experience with them, they left with our problem solved. Bonus is both were really great with our guard **cough cough** dogs! Both Ryan and Deshaw are just excellent humans, professional, knowledgeable, very kind and helpful, and we really appreciated and enjoyed having them in our house helping us. read more