Professional and thorough; however, will try and go as far as complete system replacement for minor repairs. Quoted $1,300 for parts that cost less than $200 and simple labor install "20 min" . Be weary!! read more

Black Hills Heating is a very reputable company with very friendly, prompt, and educated employees who strive to do their best. I experienced this with my appointment for a checkup on my YORK® HVAC SYSTEM. They completely diagnosed the problem, and now it can be repaired in the proper manner. Highly recommended - competent, and complete service! read more

My realtor recommended Black hills last year when I sold my house to have them come and service the furnace. The tech came out, crawled up in the attic, disassembled the furnace and then cleaned it and put it all back together perfectly...all for about 100 bucks. In my new house, about a week ago my furnace went off and we restarted it with no problem...then it did it a few more times. So we called Black Hills again and the tech came out first thing in the morning and went all through the house, the attic and the garage and showed me all about my new house and furnace. He did recommend a few upgrades that make sense. He fixed the problem within minutes and looked up the manufacturer of my furnace and found a part that had been recalled and he will come and install it when the part comes in. They also offer a military discount! Great business and I WILL use them again and recommend them to all my friends. read more

They charged $400 for a new furnace thermostat. That is an outrages price, especially since I found the same thermostat after they installed it for $125 installed $200 with warranty elsewhere. The only reason they provided for such a ridiculous price for the thermostat was it under warrant for 5 years and they installed it. I will never use this company I feel they charges are extremely high and poor quality work. Still don't have a working furnace, something new is wrong, need a different tech for new problem. read more

Frankie came in and did a wonderful job on my 6 month maintenance. He also ran through the programming on my thermostat. He was very kind, and mostly I loved his smile. Their motto I believe when I call Black Hills is, " How can I make you smile today". It makes me smile everytime. Frankie made me smile, because when I talked to him he was smiling. Thank you Frankie for making my experience with Black Hills once again Wonderful..."Keep on Smiling" read more

Every aspect of this company has been a great experience for me and my family. I'm a busy exec and finding time is difficult, they were willing to meet my schedule. Everyone was courteous and respectful of our home. The sale representative sat at our kitchen table and made us feel comfortable with the installation. The Installers were great, even fix our duct work that was incorrectly done by the builder " Big Thanks". The electrician was very professional and friendly, we had a great conversation about the Navy, I'm a Veteran and appreciate that very much. The ladies in the office we very helpful explaining my permit paperwork. The price beat the competitors by almost $1000. The complete package for our AC including tax was better than the intro price of the competitor before tax. The paperwork for the followup inspection was completed and explained to me very clearly making my county permit inspect go smoothly "done today". I'm a fan and would HIGHLY recommend this company. AWESOME JOB!!! read more

Black Hills did an outstanding job for us on our challenging furnace/heat pump installation. We have a master suite that was added on by the previous owner in a nonprofessional way(DIY). It made Black Hill's job very difficult and we showed them the potential problems up front, but they gave their word they would be very responsive and make it work. They were quick to reply to trouble calls during installation and now we have an excellent HVAC system. read more

So our blower motor went out in our furnace originally installed by Black Hills in back in 2005. I called them to come check it out and they did on Thursday 27 JUL 17. He said it was the motor and he would order it and it should be here by possibly Friday but Monday for sure! Nothing we spent the whole weekend burning up in the heat. Monday came and I called for status on the tech coming out and the bubbly teen on the other end of the phone said our part would not be in for 7 to 10 business days, are you high?! I was told no later than Monday now its two more weeks and the heat is over 90 to 100+ all week. I had a friend get me the parts and fixed it myself with just two hours and saved over $500. Stay away from this place, unless you want to be disregarded and treated like an idiot. read more

**I would not recommend - here's why** We went with Black Hills because they were an approved contractor on Tacoma Power's website for eligibility for a $1000 rebate for a new heat pump installation, and we also had them install a new furnace. They were friendly enough when I called and were able to get us scheduled quickly. Two guys came for the install and worked all day to get it installed. We were initially impressed. System worked great. But after a couple of months, our smoke detectors randomly started going off one afternoon. I pulled down the one in our bedroom to get hit with a decent amount of water that had leaked from the attic, through the ceiling and into the smoke detector which is what caused it to go off. My neighbor was home and crawled up there to see if he could identify the problem while I called Black Hills to get someone out here. There was a pipe that was fully disconnected, lying on the floor of my attic with a water puddle in front of it. The technician came out - I told him what my neighbor saw. He went up there, came down and told me that pipe was essentially useless and that it was only for cleaning and maintenance, that it didn't need to be attached- and that he couldn't identify the problem but put a sensor down so if we experienced another leak our system would shut off and we could call them right away. We didn't turn the system on for a couple of days. On the third day, we turned on the A/C, and within 30 minutes our system shut off. So I called back and they sent another technician out. My husband went up into the attic, and saw that the pipe that the first technician told us was not necessary and didn't need to be connected to anything - had been GLUED onto where it was actually supposed to be, connecting it to the rest of the system. Odd, since he told me it was not necessary at all and that couldn't have been the cause of the leak. The second technician was wonderful, educational, helpful and he corrected the actual problem (so far anyways, it's been a couple of months with no issues). Furthermore - I had placed several calls and sent several emails to Black Hills to get the documentation needed to submit my rebate application to Tacoma Power. I usually did not receive a call or email back but if I was lucky enough to actually speak to someone, I was met with resistance saying they only submit paperwork for rebates for PSE. I was not asking them to submit my paperwork, only asking them to forward the necessary and required documentation, which I provided them in a very simple list form. A gal from Tacoma Power even sent a few emails on my behalf with an even more descriptive list of the required documentation. I finally spoke with a manager at Black Hills who told me he would make my paperwork for my rebate a priority. I never heard from him after that and I was never able to reach him again - either not getting emails back or being told he was unavailable every time I called. I was notified by Tacoma Power that my rebate application had been rejected because it was incomplete - so we lost the $1000 rebate which is quite a bit of money to us. Overall, I'm extremely disappointed in the service that we have received from Black Hills and I would not recommend them if you're looking for a company to be helpful, responsive and transparent. read more

My heat pump went out recently and I called Black Hills. The Black Hill's technician, while polite, basically tried to sell me a new system because the cost to repair from their "menu" was over $1,600 for 6 parts with no guarantee that it would work. Black Hills charged me $79 for this diagnostic and "highly recommended" that I buy a new system due to the age of the system (it was installed in 2005). I didn't think that sounded right so I called another smaller company to get a second opinion. This smaller company's experienced technician (over 40 years experience) quickly fixed my heat pump. He replaced one capacitor, replaced some wire connectors, and did a full function test and diagnostic and everything was within specifications; he charged me $165 for the diagnosis and repair! Plus, this technician took the time to educate me on how each of the subsystems in the heat pump work. In short, this smaller company gave me a clear understanding of what the problem was, only charged me for the necessary part and labor (I prefer seeing parts and labor clearly delineated rather than hidden in a "menu"), and ensured that I was satisfied with the functioning of my system. That, my friend, is how trust is established. I will no longer call Black Hills nor recommend them to my friends, family and neighbors. Sincerely, Howard Lim COL, USA, Ret. read more

Beware of their offers and do some research! My two stars are a mix of 5 stars for the service & timeliness and -1 (negative stars if they were possible) stars for a proposed price offer to perform a prophylactic measure. We asked for a maintenance of our furnace, winter being around the corner. All was well, technician came out just as agreed and he did a good job, was nice and professional. They billed around $120 incl. tax, reasonable. No complaints whatsoever. However, the technician found that the igniter had only limited time left ("bad ohm reading, may break/fail during winter heating season"). Our furnace is about 12 years old so seems possible/feasible. He offered to replace the igniter for a price of around $425. He had taken the igniter out to show me and I asked him whether this little part really costs $425. He showed me a price list in a binder and referred to it as the price it costs. He offered an annual service plan which would take some % off the price. My gut feel was that it's impossible for that thing to be that expensive so I asked him the put it back in. I then researched and talked to the manufacturer. The actual part costs $30 for an original and $15 for a knock off. It takes less than 10 minutes to install (even for an amateur). I called Black Hills and asked them if maybe I am missing something here, that the $425 includes something I haven't considered but no, it's for the part and the installation. That is not a reasonable price, by any means....and nice try on the maintenance plan scheme there... So, don't just accept a price from a glossy price list with fancy graphs that look good - it might not be! read more

I wanted an air conditioner unit and heat pump for my home and got 3 bids. I found black Hills not to be the cheapest, but to be the most thorough. They were on time for their appointments, their employees were polite, clean, and conversational. They thoroughly explained the system to both my husband and I and have gone above and beyond to ensure our comfort both in summer and winter since the install. I did have an issue with a fried wire about 8 months after I had the heat pump installed, and they were quick to respond and fix the problem with no further issue. The service technician even replaced my filter before he left. I would definately recommend this company, and have been satisfied with their level of service, as well as their equipment. Thank you. read more

We needed a furnace replacement and had Black Hills come out as our second quote. The consultant spent 2+ hours with us - measuring windows, walking the house, understanding our house - before offering a quote. We appreciated his honesty, his willingness to answer all of our questions and the fact that he didn't try to sell us something that would have been overkill for our 100+ year old house. Our install was a few days later and Jake, our tech, could not have been better. He was extremely professional and thorough and worked hard to get our furnace installed in a timely manner, even after the aforementioned 100+ year old house gave him some unexpected issues. This experience was great - we couldn't have asked for better and the fact that they offer multiple guarantee types gives us the peace of mind that we made the right decision. read more

Very professional local company. Yes, I've gotten a little cheaper quotes from out of town companies, but this one is a local business and they've always been responsive. They installed our furnace and did a retrofit for ducting. I am very pleased with the quality of work and the continued maintenance plan. I always recommend Black Hills. read more

Nice enough people but would never use them for repairs at least. Charged $500 for a repair that did not work and then said $2000 more to fix. A new unit was $1500 so I ordered one but they will not simply evacuate and recharge the new unit because of their warranty, don't expect or asked them to warranty the unit. Sketchy customer service in my opinion. read more

I've been having Black Hills changing my filters for five now and haven't had any negative experience. I love that they wear booties before entering the house to keep our floors cleaning. I'm finally moving out of my home and needed to have an annual furnace inspection. Everything went great and I appreciate the fact that the technician, Russell, showed me how dirty certain parts were and cleaned it. He even offered the membership that they have but my furnace and home is fairly new and I haven't had any issues but it's good to know about the membership and I definitely will consider a membership with them in the future. read more

I should have review this business 2 years ago when they came to my house to look at my gas furnace which was making a squeaking noise. I was told that it would cost $400 plus to fix the problem plus another $150 (I think?) to clean the unit and that my furnace needed to be replaced soon. They even scheduled a salesman to come and give me a quote for a new furnace. Long story short, I called my uncle for advice and he looked up the part and the part was less than $30 and so the labor to was going to be about $370. The actual time to replace would be about 15 to 20 minutes. Outrageous. I then called another local business and they agreed to fix it for $100 and they cleaned the whole thing as well for $80. This business is going to rob you!!! BEWARE!!!! P.S. My furnace is working great 2 years later. Fast forward: freedom hvac and air sent Reese to inspect and clean furnace. Working great 3 years after black lake furnace repair advised me to replace. Black Lake furnace and repair will con you into a replacement when all you need is a simple repair.. Or read more

All I wanted was to have my furnace cleaned. My home is only 8 years old. Home Depot recommended this place and I know now why. When the young kid came out, he looked at my furnace not even 10 mins. called me and my hubby out to tell me there was a leak, and my home was in danger from carbon monoxide leaks. If I could give this Co. a rating of negative 3 I would. He had this tube camera, that and a little TV screen he was trying to point out cracks, in the system etc.. I was not even 100% positive the image was from my furnace. He said a new furnace is $8-12K and I could put it on my Home Depot. account. WHAT a scam. I told him it sounded like a bunch of garbage and he could leave now. I called the Company and told them it was a complete rip. My husband replaced, the filters, and a year later we have had no problems with the furnace. I DO NOT recommend this place. The kid "technician" I use the term loosely, even mentioned he sold a new furnace to my neighbors a while back. read more

I had a very bad experience with this company. I was having trouble with my heat pump not coming on and with my thermostat not adjusting to the temp that I wanted. The young guy came out and wrote a list of all these problems and told me it would cost 2000$ to fix it and that even if he fixed everything, the system was so worn out that it would probably not last long anyway. He insisted that I needed a new unit and called a salesman to come out right away. The salesman quoted me 8000$ for a new system (without measuring anything or itemizing the costs) and then used all sorts of pressure tactics telling me that he could only get me a good price if I agreed to buy the system right there on the spot. When I said that I wanted to get additional bids, he discouraged me from doing so. This made me uncomfortable, so I asked for a few days to think about it. He pressured me to schedule installation with them in a two days and saying that I could cancel if I changed my mind. No Thanks. I then called another company to give me an estimate on a new system. The guy from the other company couldn't understand why I thought I needed a new system. He fixed my heat pump in exactly 30 seconds by pushing a big red reset button! Seriously, one button! He then fixed my thermostat by showing me that I'd been programing it wrong. Instant fix! The system did need a tune-up and a few minor repair, which the guy did for 300$. 300$ NOT 8000$ I feel like black hills tried to mislead me in order to sell me something I did not need. read more

We had an AC unit installed. The salesman Dave assured us that we were getting the best service and warranty. The crew that came out included two guys to install the electrical and two to do the mechanical. The electrical installers did a great job and were fast and professional. The mechanical crew could do nothing but complain the whole time. The did a chop job on the whole thing and it did not pass inspection by the city of Lacey. They sent another gut to fix the air leaks, reinstall the screws for the exhaust and secure the outside unit to the pad. The system works, but just barely. When its hot, it is on all day. I do not know what the electric bill will be. If you need AC try to find someone else. read more

I have two special needs sons with 3% body fat. My main furnace duct became disconnected under my house. WE are freezing! I called for an emergency service today and was told they could not help me for 4 months out???? WTF I begged the lady for help and she told me there was nothing she could do because of policy? WTF? How does a company like this make it? I could not believe what I was told so I called back. Got a different person. SAME LAME STORY. Pretty sure you will never be called again. Called Superior Air, they will be here tomorrow thank God! read more

Called these people to do a routine maintenance visit on my two year old gas furnace. While in my garage, they took it upon themselves to look up the serial number of my Whirlpool hot water heater right next to the furnace and informed me that it was in need of replacement (due to the age) and they could schedule me next week for $1500. including tax. Nice. According to him, these things have expiration dates of 10 years. First off - it's working fine to date, no leaks, rust, corrosion, weird noises or anything - just 11 years old. Puts out all the hot water we need, so we are fine! Secondly, it's pretty obvious that they are just trying to drum up business for themselves. Now I'm wondering if they spent enough time on my furnace maintenance since the bid for the water heater looked like it took a long time out of the hour they were here. Thirdly, with the holidays approaching do you really think this is something I am going to do right now when I don't have any issues with my water heater? I mean who can just cough up an extra $1500? Not us! I'm sure we will need to replace the thing soon, but I think it's pretty sleazy to come into our home for maintenance on a furnace and spend time looking for additional bid opportunitie$ with our other appliances. Won't be calling them again. read more

I had looked for a company to replace my heat pump and heater. After many different companies that gave me the quote over the phone, not even seeing what I needed, Black Hills sent Jeff to our home. He came in spoke with us not tell us what we had to have. He worked within our budget and we set up an apt that same week. The installer came in with booties, drop clothes to protect my home. He was very helpful and made sure I understood all that was going to happen. When he left, I felt confident about the entire unit and how to operate it. And to my great pleasure, the house was as clean as when he came! What a bonus! The system needed an adjustment and they were out the next day to take care of it. I have had questions and they were right there to answer them, and with a lifetime of free filter replacements, I will definitely recommend this to friend, family or anyone looking for Heating and Air Conditioner needs. From the first call to the last interaction with this Black Hills Inc. I have had the type of customer service I could only dream of that other companies would embrace. Thank you . Sincerely, Dee VanBrocklin Installed 9/2013 read more

My son just purchased a 2200 soft home built in 2006. The home is heated with a heat pump and his heating bill was running $600/mo. He called Black Hills for quote to fix it. They came out, said his 12 year old system is obsolete, needs $3500 in parts, labor would be on top of that and he might as well put a whole new system in at a cost of $10k-$15k. My son decided on getting another opinion from a company call Sunrise Energy Systems out of Puyallup. The technician had the parts on his truck, he repaired the system and then verified his repairs, total cost under $300. I asked if it looked like the system was on its last legs. The tech said everything is running as it should and has a lot of life left in it. Beware of Black Hills. They were mining for gold and stretched the truth to the breaking point. I would only recommend them to someone I did not like! read more

Paid them 3 times what a furnace should cost. They were done with install and returned when only my mom was home, she let them in to check on it. They cut a hole in our floor in the hallway for another intake? 3 feet from a huge intake in the wall? What is shock to come home from work and find a brand new hole cut in your floor of your hallway it was not discussed? I believe we didn't need a new furnace to begin with and that our old one could have been repaired but they just want to sell you new so they make more money. Now suddenly our AC don't work, hmmmm. Don't recommend Black hills at all. read more

Love Love this company we get our filters changed by them every 6 months and the best thing about it is that is free!! The girls that answer the phone are awesome and always super friendly and the technicians are always very nice and professional about a year ago they cleaned our ducts and my son hasn't had an asthma attack since.. I've already committed to have them add a heat pump system for us when we move next March and we can't wait read more

Dave explained all little part about replacing furnace and hot water tank. He had all the options ready to sell me. I could tell that he loved the company he worked for. And he persuaded me that Black Hills was a trusty company where I could work with. Overall, I am satisfied. The air feels comfortable!!! read more

Trane heat pump stop working had Black Hills tech come out. For some reason heat pump started working again on its own. Black Hills tech made sure everything was in working order. Friendly and honest. read more

Don't use them! Called on $99 special for furnace cleaning/inspection (I should have known better). Technician stated a new blower was needed due to excessive oil leaking. We knew it was a scam because of the way blower units are built (husband is a mechanic and knows these things). Quoted approx. $600 to replace blower. Had another company come out and state furnace is in excellent conditions for being 15 years old with absolutely not sign (excessive noise, vibration, etc) of blower needing to be replaced. Don't use them! read more

Used Black Hills for a lighting repair in our home. It was easy to schedule an appointment, they were responsive, got the issue fixed, and didn't over charge me! Would use them again. read more

I've been using Black Hills HVAC for about 18 months. They were the most responsive when calling out for a furnace that was making noise. They fixed the problem with a new exhaust fan. At the same time they sold me on an annual plan which gave me a discount on the repair. The plan includes twice annual service and priority emergency call out. I don't care for these plans but signed up. The first couple times they came out I was annoyed that they were focusing on selling me a new furnace. Saying it could fail at any moment and a new one pays for itself in less than 5 years through energy efficiency. I know better. It's still working. The most recent visit to change filters didn't include a hard sell and I like that. I also pointed out that the furnace began making noise shortly after the end of summer service. The tech found a part that was left loose and fixed it. I liked that he owned the past mistake. I like that BH HVAC calls in advance to schedule and remind of appts. The receptionist is little over the top with "happy happy" but that's just me. read more

Great service, friendly people. We bought a new heating unit and have no problems. Would definitely recommend!

I just want to say that any business we have done/had with Black Hills has always been courteous, up to par, always on time and HONEST. We purchased a whole new hvac system from this company and it has and does work perfect. They came to our home, did an assessment, came back and built a new furnace, installed and wired the whole new system which meant crawling under the house a few times back and forth in the extreme heat and were very efficient. We bought our home in 2010 which was built in 1958. The old furnace was so old and loud and the first winter here our electric bill was $485.00 for one month. I knew a new system would pay for itself the first couple years and it has. Our electric bills are now LESS than $100.00 a month in the winter, and less than $60.00 in the summer. We are so happy w/ Black Hills and their service. Thank You Black Hills my husband and I appreciate you. Oh by the way our system was less than $10,000. read more

Wish I had read the previous review dated 10/16/2007. That review is absolutely right. They came out, told me why my 3 year old furnace has a faulty part that needs to be replaced for $170. I told them to replace it. After that is done, they began a high-pressure sales pitch on why I should be on their maintenance plan for $189/year. I was told, I have another part that is likely to fail. If I replace it now, it will be $400+. If I don't want to replace it, I can be on their service plan so that they can have an eye on it. I have no proof they are ripping me off since I don't know anything about furnace. But their high pressure sales techniques completely turned me off. My gut instinct is that their maintenance plan is a total sham, it turns your furnace to a profit center for them, and a money pit for you. I'll never call these guys again. read more

They canceled my appointment hours before they were supposed to show up due to other customers requiring service. My appointment has been on the books over a week. Thank you for wasting my afternoon since I had to leave work early. Very inconsiderate. read more

We purchased a new heat pump and furnace (12K) with these people just about a year ago. Not at all happy. The person selling us the unit really sold us on the energy efficient properties and cost savings. We were under the impression we would be saving a lot of money on our heating bills to help offset the cost of the new unit. They even would guarantee it. Right. That is not the case at all. A BIG FAT SALESMAN'S LIE. We should have been less gullible, however, with the good rating of the company we felt we were okay to trust them somewhat blindly. I would not recommend trusting them at all. read more

Extremely disappointed given the high rating they have on here. They replaced a blower motor on my furnace and charged over $800. Looking online, the part should only be around $200. I was not able to be at my home when they did the work, but if I had, there is no way I would have paid that. Completely unreasonable. The people were friendly, but that doesn't make up for the extreme overcharging. I will not be using this company again and will make sure everyone I know stays away as well. read more

First time using them so I have no prior track record to offset my negative experience. Not ONE thing on my routine inspection/filter change went as expected. Below are a few major points but not all encompassing. My furnace "developed" a new problem while the tech was wrapping up. Yes, it's older but worked fine - no acting up or issues. The tech wasn't forthcoming about having a problem. I had to ask. I could hear him talking and it was obvious something was wrong. He kept saying he was "finishing up" and would be done in "a few more minutes". You can only hear that so many times before wondering what's going on. Once I asked, he explained he couldn't get my fan to stop running. This is after the service is complete AND I bought a new part at his recommendation. He called another tech to come out with an expected arrival in 30-40 minutes. With that he left for his next appointment. The second tech (over one hour later) advised the fan trouble was just a "coincidence" and had nothing to do with the work they performed. He did however, recommend I buy a new furnace from them because of the age of mine and the "multiple" issues it has. But it didn't have any issues before! I usually use PSE for my annual inspection but heard BH's ad on the radio and opted to support a local business instead. So disappointing that they offered subpar service compared to the giant entity that is PSE! I missed over 4 hours of work for an appointment that was scheduled to be 60-90 minutes because I had to wait for a second tech. BH got my inspection money, money for the new part they recommended on top of recommending I buy a new furnace from them. Meanwhile, I have a furnace worse off, that may or may not have been caused by their work, lost half days pay and only received a portion of the described service. I realize things can happen. But in my opinion this was handled poorly with the emphasis being on selling me a new unit with no ownership whatsoever for the possibility they may have contributed to the fan problem. I hate to be cliche but can't help but wonder if a man would have received the same info and service as I did as a single woman. Perhaps they're a good company and mine was the one-off? I don't know. The experience has left me feeling icky and I can't recommend them in good conscience. read more

Black hills is one of the worst heating company's I've ever new. They have a high personnel turnover. There work is the worst in town. They do alot of short cuts on install. There employees are not very well qualified . They lie to the customer so they can put new equipment in that don't need to be replaced. Don't trust this horable company, you will be throwing money out the window. They suck? I give them a zero star. This thing makes me do a star. Sign very disappointed!!!!! read more

Ross blew out our ducts He was efficient, knowledgeable, and most courteous. So far, very happy with Black Hills.