I wish I could love this location because it's so close to my office. The first visit was ok but…read morethe next 2 were absolutely terrible. My second visit their power was out so couldn't get gas. My most recent visit was a mess. There is construction and it was impossible to get to a pump. Previously I went to get an oil change and they couldn't even manage to get my hood open. Meanwhile my local shop a few blocks from me had no problem. I'll never come back to this location. Just terrible

We had called them to tow our car and Alex hooked up our car and said he thought he knew what the…read moreproblem was and sure enough lug nuts on the passenger rear tire 3 out of 5 of them were so loose you could actually move the tire back and forth. So Alex (our hero) tightened them up had us drive around and sure enough all the rattling noise was gone! This service from them was above and beyond our expectations! We highly recommend to anyone! The Grand Rapids girls

Edit: When I went to go pick up the E-Bicycle, Mary that I spoke with earlier was apologetic and…read moreexplained the situation. She was following her lead in advising that the registration, insurance, etc was needed. She connected with them once again and they have now revised their request and only an ID was necessary to release the bikes. I called to inquire about information as our e-bicycle was taken there and when I spoke to a representative on the phone she was quite rude, short, and not knowledgeable. She would say one thing and then change her mind saying another and cut me off when I was asking a question. She asked for a license, registration and insurance on a bicycle. It's not a motorcycle. It's so frustrating when I'm wanting to get more details on how to get my e-bicycle out yet their customer service is awful. If I could rate this less than 1 star I would.

The lady at the front named "Mary" is the most rude and unprofessional person I've ever spoken to…read more She was immediately got irritated the moment I asked a simple question and had a horrible attitude throughout the phone call. Why work this job if you don't want to help and clearly don't enjoy talking to people? It seems other people have had the same experience with this SAME woman. Do yourself a favor and NEVER go to this place. It'll just be a waste of your time

These guys are just the Best!!! I got a quote for repair from the dealership where I bought my…read moretruck. These guys saved me 100's of dollars and did a great job! I cant say enough good things about this garage. I won't take my vehicles anywhere else!

I needed a starter motor repair. My car did not start despite attempting to jump it. Bourke Bros…read moreTowing & Auto Repairs were able to come to my house, tow my vehicle from the garage and bring it to the shop. The staff on the phone were helpful to give me a rough quote of a re-manufacturer starter motor repair + towing the day before. I was notified that my serpentine belt also needed to be replaced - which it really did. Lots of cracks. I was given two prices: one price if I paid in cash or check. The other was a surcharge if I choose to pay in a card. It was same day repair - they towed it at 9am. They called at 10am to give a final quote / needed repair. By 1pm, I was told it was ready for pickup! Their lot is small so my car was waiting for me out on the road. Semi-high traffic area. Overall, I would use these guys again for auto repairs.

Owner doesn't know how to drive he caused damages to my vehicle after he chose to drive around with…read moreit on the back of his truck for two hours before bringing it to the location I gave him to drop it off at then doesn't want to pay for damages do not trust them the owner is a scam artist

Great service and friendly. My particular tow truck driver went above and beyond what I expected…read more They are on time and a trustworthy tow service. I would definitely use them again in the future.

My truck fuel pump went out on my way home from Street machine nationals, I called state wide and…read morethey sent a tow truck out right away, Jesse was the drivers name he was very professional and polite, I rode with him back to the shop where my husband met me. They responded in a timely fashion, did a great job towing my baby back to the shop. I definitely recommend!

Allen with Statewide Towing saved me from a nuclear meltdown tonight. My car started acting strange…read morea block from work and a block from its dealership. I thought, nah, I will be alright, I can take it in tomorrow if it happens again. Fast forward another mile, I am pulled over calling roadside service because my car is now making a bizarre sound and shifting weird. I sort out everything with RA and they text me that Statewide is coming to get me and drop my car off at the dealer (yes, the one my dumb arse passed earlier). He showed up within 20 minutes, packed it up like a champ, had a lively conversation in the cab (again, saving me from a total tear fest - who needs car trouble), dropped it in the dealership parking lot like a champ (no scrapes, scratches, damage, just parked neatly like it never happened), and waited for me to fill out my key drop ticket. I have worked with a couple towing companies in the past, but the passion with which Statewide Towing showed for serving its customers tonight won them a spot in my favorites/contact list. I pray I never see Allen again under bad circumstances, but I am happy to know if I need Statewide Towing again, they will be there and ready to roll. Outstanding job! Edit 09/28: I ran in to Allen when I picked up my vehicle this week! What a funny guy, remembered me and had a quick, friendly chat. Hopefully this will be the last time I am in a vehicle conundrum for a while!

Chris was great. The dispatcher was awesome. Great price! 5 stars! Thank you! They showed up within…read morethe hour. Really nice clean truck too. Very professional

Very bad experience and I wasn't satisfied with how they handled or talked over the phone! There…read morecustomer service is horrible and they are extremely rude! I would not go to this place again

Would not recommend. Quoted tomes for pick up are wildly off (was initially told 35 minutes; nearly…read more3 hours later, still no pick up and kept being told it would be at least another 35-45 minutes). Was also told after several calls that it was our insurance company's fault for not giving the correct address. Don't know what line of garbage that was about, since I have the records of the addresses requested. If you're in a bind, don't waste your time and be in a bigger bind because of this company's incompetence.

Would never recommend, stay far away from them. Stated ETAs that were never met, only to be given…read morenew ETA after new after new that were never met. Was told multiple excuses about why they weren't there still. Left stranded in a parking lot and the company does not care to send a different driver. This was on a good weather night at a time when demand for tows would be low. Their name would be better suited as Get Effed towing because if you're stranded and relying on them to show up, you're effed.