Claudia was a little later than expected and didn't seem to speak fluent English so communication…read morewas a little bit hard. She also didn't have Soft Scrub - only Comet which is a little harsh on surfaces (in my opinion). Given the above, she did an AMAZING job in doing my move-in cleaning. She did a fantastic job on the sticky shelves and drawers that the previous owner's shelf 'stuff' had left. She did all the baseboards and windows. She cleaned the fridge and bathroom and really - everything was just wonderful. She gave me a spread of cost, we agreed on the lower and I ended up giving her the higher amount because she did such a good job. I just found this review in my drafts! So sorry Claudia!

Scheduled a cleaning…read more Was given a 7-8 AM arrival time. Cleaner never showed up. No communication or explanation prior to cancelation of appointment. I canceled at 8:07, not 8:01 as claimed by the business owner. Afterwards, was informed that there was a scheduling conflict and they were running late. I hope this situation was a good learning experience for them. Arrive when you say you are going to arrive and be communicative with your customers. After reading the unfortunate response from ownership, their unprofessional behavior and refusal to accept responsibility for mistakes forces me to advise against hiring this company for your home cleaning needs.

Delia and her crew have been very upfront and transparent about their services. The first cleaning…read morewas a little more expensive than routine cleaning because they did a deep clean, but after that, the price is very reasonable and they do a great job. I gave Delia some feedback about the Master bedroom shower area and the next time she came, she made sure to clean the shower area very well. I highly recommend Delia and her crew; they are professional and show up when they say they will!

The team did a wonderful job cleaning. We were very happy with the service and impressed with their…read moreattention to detail. We have decided to continue with monthly cleanings.

Kaitlyn and Elbert did a very good job cleaning my condo after renovation. There was a lot of dust…read morefrom painting, but they worked hard and cleaned everything carefully. The place looks much better now. They were on time, friendly, and professional. I'm happy with the result and would use them again.

Amazing! I wanted my carpets cleaned and the gentleman was prompt, and did an amazing job. The…read morevalue was top notch. 10-10 recommend.

Maritza and team worked hard on their first visit to - deep cleaning for 6+ hours to clean out 25…read moreyears of smoke and dirt from the prior owner. I was incredibly impressed and grateful by their work ethic - they were here past dinner time and left the place sparkling. They just came back for their second cleaning, which was, of course, much faster (and much less expensive) and I'm happy to report another positive result. Thanks Maritza and team!

It will be a bit detailed, but it's the only way I can be fair. So please bear with me. Also, I…read morewant to keep the innocent, sweet young girl who translates -and her sweetness (ab)used for money talks, it's hard to be angry with an innocent kid- out of this. Our cleaning lady of years fell and broke her ribs. Since it is rather a larger house, we needed temporary help. I contacted Maritza through Yelp, gave her all the details including squarefeet, how many rooms I need to be cleaned, added carpet cleaning for upstairs, two bedrooms and one office only, and that it will be for 1-2 times only for now. They gave me an estimate of $225-345 and said they will be here Wed between 2-3pm. At 3 they texted and asked a question about the carpet and said they will be here between 3.30-4. At 5 I called them they said they are on the way and will be shortly here. At past 6 I called them again, they said it will be too late now. Is it OK if they can come tomorrow. They said they will be here at 8am. Past 9 I called them, they texted me back and said they are on their way now. At 10.30, I called again, there were kitchen noises on the background and they said they are sitting in the traffic. At that point I gave up and started to clean the house when they actually showed up at about 11. I made a house tour with them and my daughters boyfriend, who is a native Spanish speaker, explained also everything in Spanish. So they started, and to be fair, they did an awesome job. At one point Maritza told me that they are finishing the kitchen and my daughters room and they will be done in about 20 mins. Then she switched back to Spanish and the little girl explained to me that it was bigger than they expected and they will have to charge more than the estimate. I explained I gave every detail written and made tour with them when they arrived. Why would they not tell anything then? So I asked how much more, she said they will charge $1500. See what I meant when I said they let the innocent kid make the money talks? I mean, i made a house tour with them and explained every single thing in English and in Spanish. I would understand maybe $100-150 more, but $1200 more than estimate? Say something then and there. Not to mention letting us wait for almost 24 hrs. After about 20mins negotiating, Maritza said $800 is the lowest she can go. At that point I just had enough and paid the $800. The twist of the day: They stopped finishing my daughters room, and the kitchen, literally threw the cleaning supplies, vacuum etc in the pantry and left. Later we found out that nobody cleaned under vanities and couches, even the dropped water bottle lid was still there. Two stars are for the kind little girl and the good cleaning of the visible areas. If you want to use them, I advise to let them write what they will charge and that you will pay the accepted amount only. Good luck, hope this helps.

Replied quickly and very detailed…read more Fantastic company, I hired them in March for a deep cleaning and then continued with an ongoing cleaning every 2 weeks. My entire family is very happy with Charming Casa, they work quickly and clean everything that I've outlined, and then some. I was hesitant of hiring a house cleaning company as I usually did all the cleaning. However I've had a major decline in my health and needed the assistance. The employees that come to clean are so friendly and easy to chat with. I'd highly recommend this company.

Been using their maid services for over a year now, and we are recurrent monthly customers. In the…read morebeginning, it took a few tries to find the right fit who cleaned our trouble spots well. Even when we had issues, they were quick to provide service recovery. Mike is responsive and professional, and exemplifies some of the best customer service I've ever experienced. When I was a new customer, they are frequently checked up right after the cleaning to ensure you are fully satisfied. Now that I'm on monthly cleanings, anytime I need to reschedule, it's quick and easy. Highly recommend this company for your cleaning needs!

Olga and her husband were on time, cleaned well, and the place looked great! Recommend for a move…read morein or move out cleaning.

We are thrilled with the results of our "Move Out" cleaning that Ana did for our son's and…read moreroommates college house. It is absolutely move in ready for the next tenants. So impressed with professional communication text and email, fair pricing and outstanding cleaning from Oksana and Ana. We will definitely use their services again!!!

Usually I do not write reviews, but in the case I feel it necessary to alert others. I will let…read morethe photos speak for themselves, and these are just a few that I sent the owner. After paying for this space to be cleaned, I ended up spending hours of my own time cleaning after it was "cleaned." I specifically asked that the floor be swept and mopped and trusted it was done when I quickly "signed off" because the cleaning person was "exhausted and ready to go." After looking closely and immediately contacting agency I was told I had "signed off"; therefore, no compensatory offer of any kind was suggested. I was left to do the work myself that I had paid for that had not been done. FYI

I hired Ruby's Cleaning to get over 20 windows cleaned as well as a 2,400 sq. ft. home cleaned for…read moremy clients and they did an outstanding job! Everything was spotless, streak-free, and done right on schedule. The quality of the work far exceeded my expectations, especially for only $350 (home) and $199 (20+ windows, including 2 sliding doors and all screens and tracks). Very Professional, efficient, and thorough--highly recommend their services!

very good job thorough moved furniture to clean all areas…read morebelow and against the walls price reasonable for the extent of the work

I have been using Rancho Bernardo Maids for 2 years and they have been excellent. They are quite…read morethorough. Their communications, scheduling and billing are excellent as well.