I started seeing Jessica for Haircuts and Shannon for facials/ brow wax a couple of years ago and…read morehave never looked back. I always leave feeling fresh Jessica's cut and color are top notch. In years past anytime I've gotten highlights they always turned out brassy, not with Jess, my color always looks perfect and holds up nicely as well as her cuts. I love Shannon's attention to detail when doing my brows and how she customizes my facials and knows exactly what my skin needs. We've made it a family affair as my entire family are all guests at Serendipity.

Very good facial. Also relaxing. Recommend serendipity a lot. Gave me tips for keeping my face…read moreclean and telling me what stuff to use.

I have had no problem with the stylist to be clear. I called them multiple times during business…read morehours the day before it was going to ice. They didn't answer me so I was like okay guess I'll just go. Then called me before my appointment and let me know they cancelled my appointment without even speaking to me and gave the time to someone else after THEY couldnr answer? She was rude and short. They are not that worth it especially with their pricing. Better salons without rude customer service is available. Best to go elsewhere.

Noel is a master. She has colored and cut my hair and cut some of my kids' hair, which is very…read morecurly and thick and she always does outstanding work. I often just have her recommend something for me and do that, and I trust her expertise and skill enough to know that it will look fabulous.

They don't do locs. Find somewhere else if you're looking for a retwist. They twirled the new…read moregrowth on top of itself and did not smooth the locs down the shaft leaving the locs frizzy. The vibes were off I didn't listen to my instincts. The $100/week hair washing subscription was a wild proposition right before I left with wet, partially twisted locs.

I treated myself to a Japanese Head Spa today at Nourish Kinox. it was an amazing experience. I…read morewould highly recommend treating yourself to a wonderful head spa.

Nice people, convenient scheduling, reasonably priced. Great Haircut - quality skill!read more

been getting my hair cut here for over 3 years now, never had any problems. one day i was running…read morelike 10 minutes late. when i was about to arrive, they called me saying that im going to have to reschedule with no refund. thats $80+ they wanted to take. i told them that im parking outside right now and i really cant afford to pay twice. she told me she'll ask my stylist if he might be able to fit me in. he said its fine. i came in and he got the cut done in like 20 minutes. next time i tried to schedule, i got a text saying im banned from their services. i emailed the owner saying im a long-time customer, asking why i was banned. she refused to give me a reason why, and told me to never contact them again. i guess here you either get your money stolen for being late or get banned idk

Was having an ugly hair day..again! Stopped by Legends cause it's next to my favorite Nail Salon-…read moreMimi's. Maria warmly greeted me as she was finishing up another client. I've used the same beautician for 9 years and was apprehensive about someone else cutting my hair. Maria suggested a cut that would give me the lift I needed and allow me to still clip it up. Let the drama begin. Great shampoo-yes there a difference in how your hair is washed. Scissors and clips in hand, she began her magic. Clip and snip.... I am thrilled with the result! Not trying to sell me product was a treat. She also gave me the name of a product that could help restore my thinning hair. Certainly worth a visit there... Say Hey if you are in the chair next to me!

UPDATE: MARIA did my hair both times! Great salon and she makes you feel comfortable and at home!read more

I honestly never leave reviews like this, but this experience was bad enough that I genuinely feel…read morepeople deserve to know before booking here. I booked this salon because I had a trip coming up and needed someone closer to home since I normally get my hair done in DC by my original stylist. I trusted this salon because their social media made their work look amazing, but this experience taught me that what you see online is not always reality. Before my appointment, I made it very clear what I wanted. I didn't show some random Pinterest inspiration photo --I literally showed photos of my own hair done by my original stylist and explained that I wanted it to look exactly like that again. For reference, the first photo I attached is my actual hair done by my original stylist, and the second photo with the bangs is what I left this appointment with. The result was uneven, overcut, and honestly looked nothing like what I clearly asked for. My appointment lasted almost four hours even though all I asked for was a color gloss, layers, and bangs. Never in my life have I had such a simple appointment take that long. The entire appointment was painful and uncomfortable from start to finish. The stylist was extremely rough with my hair the entire time -- aggressively pulling through tangles, yanking my head around, brushing harshly, and handling my hair with zero care. I was genuinely trying to hold back tears and praying for the appointment to be over already because of how uncomfortable I felt. At one point during the haircut, I could already tell something was going wrong, and I asked multiple times for him to stop cutting my hair and just leave it alone. Instead, he continued cutting anyway after I specifically said to stop. While my hair was being washed, I turned around and literally saw a chunk of my hair in his hand, and my stomach dropped. Honestly, I think even he knew the haircut was going badly because he repeatedly kept asking throughout the appointment if I was okay. The final result looked nothing like the photos I showed him. The bangs were poorly blended, the haircut looked rushed and uneven, and overall it completely changed the shape of my hair in a way I did not want at all. Then came the color issue. As soon as I washed my hair later that night, blue-black dye immediately started coming out everywhere nonstop. It covered my hands, stained my shampoo, got all over my shower and rugs, and completely covered my tub in dark dye. I had to wash my hair over and over because the color just kept pouring out continuously. I understand that some color bleeding can happen after getting your hair done, but this was beyond excessive and honestly concerning considering I had only left the salon hours earlier. Today is day two after my appointment and my hair is STILL bleeding color every single time I shower. I have had my hair professionally colored for years by my original stylist and I have genuinely never experienced anything like this before. What frustrated me even more was how the situation was handled afterward. I initially reached out privately because I wanted to handle things professionally before leaving any kind of review. I texted around 5 PM explaining my concerns and received no response for hours. I continued trying to follow up because I was being ignored, and I finally received a response the next morning after reaching out again. Instead of accountability, I was told I needed to "give the stylist 24 hours" because everything had to go through the owner first. Honestly, I found that frustrating considering the stylist was the one who performed the service. The owner also tried telling me the color only bled because I didn't wait 24 hours to wash it, which is completely untrue. Again, I have had professionally colored hair for years and have never once experienced dye pouring out like this after a single wash. After all of this, the only solution offered was a partial refund along with being told "there's nothing else we can do." I was also originally quoted around $220, but somehow ended up being charged over that amount instead. At that point, it stopped being about the money and became more about the lack of professionalism, care, and accountability surrounding the entire experience. I ended up having to handle the situation myself through my bank because I personally did not feel comfortable paying full price for an experience that left me this upset and unhappy. More than anything, this experience taught me to speak up for myself more. If you feel uncomfortable during a hair appointment, trust your instincts and say something immediately. I stayed quiet trying to be polite and hopeful that things would get better, and I deeply regret not listening to my gut sooner. I paid expecting to leave feeling confident and excited before my trip, and instead I left stressed, upset, uncomfortable, and regretting my decision completely.

I'm so frustrated and discontented. My hair was RUINED and they did not refund me my money. The…read morestylist didn't know what she was talking about and I question if she was certified.

The clean, large salon had a lot happening. I haven't been in a large salon in 20 years. They had a…read moremenu of freebies on the table at check in. How exciting! One star down because...no one asked if I would like anything. Not while I waited, not while I had my hair done and nothing to go. Not even water guys! Wow what lack of customer service. Why have a delightful looking menu? Second my hairstylist Beth took her time and gave me layers. I asked for layers. Lots of layers, however my thin, barely there hair got way too chunky (and not blended) in some areas rendering HOLES in my hair. It took me a minute to write this review and the cut thank goodness is growing out. Will I return, probably not. Finding a new hair cutter that works for your hair is one of the hardest things out there.

Rituals is an amazing salon! Their stylists are wonderfully trained and work with their clients to…read moreformulate the best look for each. They make solid recommendations and talk w their clients about what will look beautiful, what is doable, all while making each person walking away feeling like they were their stylist's priority. Elizabeth M has been styling and coloring my hair for years. She always takes time w me, asking me what I want, showing me what is achievable, and then teaching me how to make sure I get my hair the way she's able to do it, everyday. That's always hard, bc you know how hard it is to make your hair look like they do! Elizabeth is also a color master!!! I've never been disappointed!

Had an amazing visit , my hair looked great, the salons environment was on fire , everyone seems to…read morework together as a team

Amanda was working at the Stonehenge location last Monday but normally works at the Oxbridge…read morelocation. Really nice personality and she asked questions to be sure I liked the cut.

Turn your back, and go to a proper salon! As the stylist/owner of this salon, himself, said, "I…read morewouldn't use a groupon for my hair needs, I'd go to my stylist, because who knows what you're going to get." Couldn't have said it better himself (which was strange, considering he offers it!). This person, Elsa, who handled my hair couldn't understand the cut that I wanted, albeit with picture and all. I've used a similar photo with my regular stylist, and never had any problem. The coloring seemed amiss too, i.e. she had to be instructed what to put where. If that wasn't bad enough, the place was a bit dirty; brushes and combs weren't sterilized; the stylist kept on pulling at my hair from the back to bring it to my face, to ridiculously ask if that was the right point to cut, rather than use another mirror to show me where she was going to cut, and to actually let me see the length! This place is just unbelievably unprofessional, I wouldnt be surprised if the "5 star" ratings were actually from family or friends of the salon. In short, take the owners advice (ironically!), and bring your business to your trusted stylist. Definitely not worth the saving. Oh and by the way, just to see how "professional" this salon is, the owner loves to give sarcastic responses to any negative review. Will not go back and will definitely not recommend.

Moved to this area and needed to find a good hair salon. Found it! This was probably the best…read morehair trim ever. Josh is great at color and cut. I'm a lifetime customer.

Love this salon! I drive 50 minutes to have my hair done. Very professional, clean, and charming…read more Stephanie M. has been my stylist for many years. Highly recommen!!! Janet P.

Best haircut in Richmond - Lauren G. Was awesome Kind…read more Thorough. And fantastic cut & care. Hot towels & everything