Horrible experience with this company.. After reading other reviews, I can see I'm not alone... Called them early Saturday morning for a bathtub drain that wasn't draining.. They told me they had a plumber in the area and they would give me a 30 minute notice of their arrival.. 8 hours later, receive a phone call saying "a major problem has occurred and all of our plumbers need to go to fix it.. can we schedule you for monday?" I love how people think I was born yesterday... Translation to their explanation: it's five oclock on a Saturday and our plumber wants to go home. I guess they can overlook that I wasted my entire Saturday waiting around the house for them! read more

Poor drain equipment is rarely effective when it comes to clearing clogs. Also, it's a big help when a company can service a customer's plumbing challenges immediately,... read more

Half of my house doesn't have electric, so I figured I'd call a local company for an estimate to figure out what in the heck is going on. The lady that answered the phone was RUDE! Acted as if she didn't want to be bothered! NEVER again! I called another local company and they came out THE SAME DAY! read more

My mom paid to have someone come and take a look at her water softener and give her a quote. When someone arrived, she told him what she thought was happening and what she thought was the problem. Without even looking at her water softener he said he agreed with her. She was confused that he didn't even take a look at the softener. After he left, she decided to read the manual and found that there were other issues, had he actually looked at the softener he would most likely have found. She then called the company again and asked that someone come out a really take the time this time and take a good look at the softener. Since she is not an expert in softeners. The company said that she would have to pay another fee. She explained that the gentleman never even looked at the softener. My mom, sister, and aunt were all there during this appointment. I am writing this because this is unacceptable and the company should send someone out to do their job and not take advantage of older people! They should have taken the time and did a thorough inspection. read more

Replaced my furnace. Did a terrible job. Wiring wasn't hooked up right so a/c didn't work. They ran 4 stands of wire when the thermostat needed 6. Business owner tried to blame us for the problem. Was rude and condescending. Had to hire another contractor to finish their shoddy work. Stay away. read more

blind & sons was total crap! They (Anthony the sales guy) talked a good talk and I was impressed the first day but after the install they've been out 5 times to fix things - and it's still not right. They also ruined our brand new patio by letting our old unit sit and leak the oil out all over. The air purifier was installed backwards and the motor on the heater was broken BUT he INSTALLED IT ANYWAY and told us to call for service the next day. Everyone there blames it On Someone else and nobody is willing to take the blame and/or fix anything. The installers left a mason jar with soda in it in our basement - not a huge deal but after everything I'm fed up. The sales guy left cigarette butts all over our driveway and promised us that they would install our AC unit on legs. well, they didn't bring the legs with them at the install. When they sent someone out to fix it, he didn't bring them either!!! We were also told that the install (including electricity) would be done in one day. Well they said that the electrician would have to come back another day and it would be for about an hour. He was there for THREE. The installers blamed the factory for a faulty part and blamed the sales guy for not writing anything about the legs on the order. The service guy blamed the installers and told us to request a manager to come out. He did and sent out a guy to fix everything and he didn't bring any of the right tools with him and said that it wasn't on his work order.... A Total cluster f#%*. Save your money, your time and your sanity!! read more

I hired a plumber from Blind & Sons to come out and do 3 jobs: (1) hook up my gas dryer, (2) install a pipe from my laundry sink to the drain almost directly in front of it, and (3) align my water heater with the exhaust vent. For this work, I was quoted just over $1200, which seemed pricey to me, but the plumber explained that there would have to be upgrades made for him to touch my water heater (a new expansion tank, overflow pan, etc.). With those upgrades-esp. an expansion tank, the pricing seemed more reasonable. Long story short, I got handed that same bill but without those upgrades that were listed on my receipt. When I asked for a breakdown of costs by job just to shed light on what exactly I'd paid for, I was assured by the plumber that I'd actually received a deal on the work. He said he could try to send a job-specific breakdown of the costs but "no promises." No surprise, I haven't gotten that job-specific breakdown. I'll also add, the plumber was gruff, rude, and complained more than once that he was missing "the game" thanks to the plumbing work he was doing. While I was shocked that I was charged the same amount as quoted although the upgrades didn't happen, I paid the bill and tried to be as agreeable as possible because I wanted the guy out of my house. Never again will I choose this company. read more

I keep asking myself how these people are still in business? My company had a man named Russell come out and look at our air conditioner unit and give me a qote on replacing the entire unit. Russell said he would send me an email that day with all the information I needed. That was on a Monday so that Wednesday I called the company and asked when I would recieved this email the lady I spoke with said she would send him a message right away and remind him.... The following Monday still nothing so I call back another lady apologized and said she would make sure it was taken care of .... Here I am 2 days later in my office its exactly 81 degrees in here and still no word ..... so I called Jennings HVAC and talked to them a guy showed up in 15 minutes have me a qote before he left and will be installing tomorrow I can't wait to give the money to Jennings because blind & sons damn sure will never get a dime from us ....useless! read more

Terrible service providers! After receiving a competitive quote from a knowledgeable sales consultant and deciding to go with Blind and Sons for a furnace and AC unit replacement, everything went south in a hurry. The day of the installation, 2 technicians showed up. After 12 hours of work, they still had not completed everything. The technicians also had no idea how to set up the WiFi thermostat. I had to call a family member to come sit at my house with them the following day because I couldn't miss another day of work sitting at home with these folks. Following this incident, my thermostat lost communication with the newly installed furnace. After playing phone tag and getting ZERO help from anyone, I performed my own "troubleshooting" to get the device back online. Fast forward to now. The weather is warming up, and come to find out my thermostat is not communicating with the AC unit, and the instructions for the thermostat don't give any information on how to set this up. It has been days since I asked for help from Blind and Sons, and still NOTHING! Don't be fooled by their competitive pricing and slick sales team, this company is awful. read more

Called and made an appointment and they gave me the day and between 8 and 12, then called at 12;05 to tell me they can not make it out today! What a shit operation! read more

We purchased a new HVAC system from Blind & Sons and the installation was performed the "next day" by Jay, Josh and Ryan. All the guys were very knowledgeable and courteous. Jay provided us with a lot of useful information about our new system and tips on keeping the house cooler. Blind & Sons was recommended to me by my very happy neighbor who used them two years ago for a complete new HVAC system. We've had the new system less than 24 hours now but the install was really great (thanks Jay and crew!) and the equipment looks and works great. read more

I just wrote a review for our duct cleaning, but I have to write another for the superb work done by Ken and Aaron on our HVAC system. It was a HOT spring day, and they worked hard ALL DAY to get everything done. Not only did they install a new furnace and AC unit, but they "landscaped"/dug out a bush and leveled the dirt to install the new unit to code. Because it was a warm day, they stayed well past lunch time to make sure the unit was running for us in our home BEFORE they went to lunch! I tried to tell Ken that he needed to take a break and eat, but he insisted. WOW A second crew showed up later in the afternoon to help finish the project so that everyone could get home to their families on time. They cleaned up and made it look like they were never here. I am sure that we paid more for this HVAC system and service than some other companies, but you can't put a price on trust, respect, and consistency. These gentleman were polite and hard-working. I recommend them to anyone! read more

After hiring a different company that created thousands of dollars in water damage to my home, I was extremely anxious about having any HVAC work done. My brother referred me to Apple Heating and Cooling, which is part of Blind and Sons. I could not be happier. They explained everything to me in plain English, were VERY thorough, and courteous! Their team is a great group of people that work well together, and it shows in their work. I have nothing but great things to say about this company. Highly recommended! read more

Well I had to book several weeks in advance to get a good time on a Saturday (1 PM), made it clear on the phone I didn't want an early time for this because I would need to get my kids out of the house. So come Satruday, the service guy calls my house phone at 7:50AM and woke up everyone in the house. Let me repeat that, 7:50 on a Saturday morning when I had a 1 PM appointment. He indicated his early appointment was canceled and could be there in a half hour. Nooo..I scheduled this well in advance to avoid that. He was a little odd and said "very good sir" instead of apologizing for calling so early. So after the kids were out of bed and cranky they arrived later and were detailed in explaining what is being done for this. Was a little disappointed as the person on the phone stated the inside of the vents will be getting some sort of spray to prevent mold and when I asked the service guy about this they said "oh no, that is extra but we will be spraying the coils." What they do is blow the return and air vents and it goes to the main line where they drill several holes in your duct work (they do cap them after). I asked if they could take a picture of the inside of the vent and they acted like this would not be a problem and were seeing if their cell phone had a flash. So my family and I left and they said it could take up to 4 hours, they finished in 3. The service guy called me when they were finished and I asked about the picture of inside the duct and he said "Oh, no that is whole other thing that would be a scope of the vent and an extra cost". My response was, you aren't scoping the vent, you are putting your cell phone up in the vent duct and snapping a photo. His response was "yeah, that is whole other thing." Whatever. He was a little odd if you haven't gathered from how the day started with him waking my house up at 7:50 and not apologizing for it. So when I returned home they had locked up for me and I examined the work. Honestly, for $400 bucks I expected a little more. I looked at one of the return airs and it was still covered with dust. I put a swiffer over it a couple times and it came off filthy. Nice, feels like that was money well spent. Then I received an email later with pictures of the vacuume they used, to go along with this message: "Here are the before and after pictures as you requested. The blue filter on the top of the vacuum filters anything above 5 microns. The green filter is below the blue filter which starts at 1 micron to .05 micron. Anything below .05 microns is filtered by the Vacuums hepa filter, which is changed yearly. We use the Grand Central 2000, it creates a negative pressure of about 2200 cubic feet per minute vacuum. Just let me know if you need anything else." Interesting, I guess? All I asked for was a picture of the inside of my air duct? If that couldn't be done, just simply say no. It was an interesting experience to say the least. I am normally a do-it-yourselfer with a lot of projects but duct cleaning was one I don't think I could tackle as it required equipment I didn't have. There were many other providers on this site that had deals for much cheaper and I am wondering if I would have got a better job (and follow-through with what I am told). I went with the more expensive one because I figure you get what you pay for. Update 12/18/14 They offered a $25 gift card for my inconvenience. Don't know what the heck I can do with that. But when I responded about it, they ignored it. I dropped my experience down to a C because of this. Additionally, my dad was looking at my furnace and noticed they had not put the plate back on correctly and it was whistling air. The whole experience has been very amateur, for a premium price. read more

Showed up bright and early on Monday. Told us ahead of time what had to be done and how much it would cost. Our Plummer was fast and efficient, he was very polite and personable. He cleaned up everything before he left. Very satisfied with Blind & sons pluming. I would recommend them to everyone. read more

Over charged for a part. had a part installed in my unit the part did not work even though the part is covered under warranty they charged me another diagnostic fee. Technician was rude. Not a very customer oriented company. I was told by numerous people not to use them ..now I know why. Never again also will file a claim with BBB read more

I have used Blind & Sons for many years primarily for maintenance of HVAC. Their technicians are very competent and professional. My recent service call was no exception. However they failed to arrive within the three hour time window I was given which was pretty annoying since I had scheduled the appointment way in advance . read more

Total run around to just get an appointment scheduled. Unprofessional and rude! I cancelled and will hire someone else.

Called blind to do some plumbing cleaning a drain. I usually clean it myself but I did not have time. I would have expected that by their advertising it could be done for $99.00. Much to my surprise the rep said he would have to call in a second man and it would cost around $600. Clearly bait and switch. I rented a sewer snake and had the drain clean in about 30 minutes. I would not recommend Blind to anybody. read more

Just had them come out and put a duckless unit in!!! I couldn't be happier very professional and very informative! They cleaned up nicely and always said what they were doing. I'm so happy with everything! read more

Service specialist came to home a completed work scheduled in a timely manner. Friendly and courteous.

Very poor experience. Everything they sell.... top notch work, excellent customer service and 24/7 service did NOT happen with our experience. We got a tankless heater for our home which we were very excited about. Here is what happened: installation took 9 hours, tank was squirting water all over the basement at 2:00 am in the morning, called the 24/7 line and they said "we don't have anyone to help until morning and we will put you on a list". We had to figure out how to turn off the tank and all the water to the house so nothing exploded. Basement floor, walls, book cases all soaked. We anxiously waiting for someone to call in the morning but that didn't happen. We had to call again and insist someone come out because we had no water, with a brand new baby at home! They had to fix the installation that they didn't do correctly. Needless to say the overall experience caused frustration, issues and there was no apology for what we had gone through. The offer we got was for a service to dry out our basement, which entailed taking up the carpet and drying what they could. Blind and Sons acted as that was nice of them to do... but it needed done because of their poor installation. Overall, I would not recommend this company. A tankless heater is a very big investment and one I would hope comes along with excellent service and care. We were so disappointed and still are because we are dealing with other issues because of it. read more

I have used them for all of my heating and cooling needs, has been pricey but seemed worth it at the time. The last two estimates for plumbing and gas line work were ridiculously high. The estimators came across a little rude and arrogant as well. I am pleased to say that I found another company that is reputable that came out and did the work with a smile and for half blind and sons estimated price... Did I mention they were friendly and nice! I will never be using blind and sons again. Ever! read more

On a weekday mid-morning, I discovered that my hot water heater had failed and I had water in my basement. My regular handyman was swamped and unable to come over. I was very stressed about the water in the basement storage area. I had used Blind and Sons 2-3 times over the last 10 years, and they had been okay. I called them and they came over a couple of hours later. They made an estimate of $2970 to replace the water heater. I asked the actual price of the unit itself. The guy said $2200. I asked why so much. He said your water heater is "special" because your house is "newer". I trusted them because I had not had problems with them before. (First mistake). He gave me no invoice, and showed me nothing that I had signed. (Second mistake). The next day, I discovered that the retail price of my model was $1289. I felt very angry, and ripped off. I felt that I had been lied to and taken advantage of because of the stressful situation, and the fact that I was a single older woman. I called them and told them that I was coming in to discuss this with a Manager. When I got there they gave me someone they said was the Plumbing Manager. He obviously knew the whole story already and acted like he didn't want to sit down with me, just stand and talk. I asked for an invoice which I had still not received after a week. The invoice showed a duplicate charge which they could not explain. After explaining my complaint to him, he very smugly told me that they don't care what the retail or internet prices of units and parts are, they make their own prices. He said maintaining a business is very expensive what with bonding, insurance, and warranties and such, so they feel entitled to do this. I could see this was going nowhere. He denied that they had treated me any different than anyone else. Judging by the numerous disgruntled, angry one star reviews on Yelp, apparently they did not. After overcharging me $1000 over what anyone else would have charged, they refunded me the duplicate charge and a $150 rebate on the water heater that they had currently going on. What has changed with this company? How do they stay in business like this? You can only scam someone once, and they are gone forever. Word gets around and tomorrow you have to find a new sucker. If you do right by a customer, they might not tell anyone. But if you do wrong, they will tell 100 people.As for me, next time I will wait for my honest handyman. He's got 30 years experience and there's not much he can't do. Let the buyer beware of these people!!!!! I have nothing more to say to them. read more

I had my working furnace cleaned by them. When they guy was closing it up, something shorted out to the tune of $3000. I replaced the circuit board, motor - on a unit that was functioning when they got there. Oh and forget their "coupons" - you will NEVER get to use one, they never seem to apply. Anyway, I paid the repair as it was February and very cold and I have pets. Now, 10 months later, it is not heating the air. So I call them and since I have a "service contract" with them, my service call will only be $60 - not the usual $120. (very high) - that was at 8 this morning. I was told that whenever a guy was in my area and finished up his call, he would be over with 30 minutes notification - but she could not tell me when anyone was working in my area. No idea. Mind you - I have no heat and I should be at work. It is now 1:30 - and even if I got a call this second, it would be 2:00 before they would show. So I have sat home ALL day for nothing, running my oven to keep the kitchen warm. I just called a local shop and someone will be here at 4:00. My day is shot and it is too late to go to work but I would not use these guys ever again. They are very slick, everything is automated and online - a case of a local company that got too big I think. Very aggravated. read more

This was the absolute worse "emergency" service ever. My furnace went out on Sunday. Temps below freezing We called and $90 later we were told what the problem was but they did not have the part and wouldn't until Monday and would be out first thing in the morning. By 1130 no call so I called them....was on hold 20 min each time only to be hung up on both times.... Called back...was on hold 20 more minutes and was told there was someone in my area and as soon as they finished up, they would be out. 2 1/2 hrs later ...still no one. I called and was told they bumped my service call and could not tell me when they would reschedule. I still have no heat and wished I had gone with another company Also, in checking around while I'm waiting I find out they are A LOT more expensive than anyone else......Never again!!!!!! I wouldn't have even given them 1 star but this would not let me continue without a rating. 0 is my actual! read more

Don't hire them! 18 days after "we found the problem" and we are still waiting for them to come back and install the right part.

Do NOT hire these people! Last summer they came out to fix my air conditioner. I bought a maintenance contract for my furnace. They've been taking 15.95 out of my checking account since. My furnace was working great, but since I bought the maintenance contract thought I would make an appointment for a tune up. The guy was here for 1-1/2 hours. When he left, my furnace wasn't working at all. He came back again after one day and night of not having any heat (and it's COLD), tried to blame it on my furnace, if you can believe that!! Now we're on a second night with no heat!!!!!!! Do they care? NO! I call another company. BLIND & SONS BROKE MY FURNACE!!!! read more

Don't bother. They never even showed up during the time they were scheduled so we never even got to use them. Poor customer service when we called to find out the delay. read more

Paid for an inspection that was wrong and they wont give money back.While everyone we spoke to on the phone and in person was very nice and friendly the service we got was awful. They installed the system in a home we recently purchased (home 10 years old) and we have zones and knew they werent working properly. We paid $150 to have them come out and make sure it was working. The guy was nice but came and was only here 30 minutes and said it was working fine. So a few weeks later we still felt like it wasnt right and when I called back they said we would have to pay again for the review. So I called broadview heating and cooling and they sure enough said our 2 thermostats werent even connected and working at all. So I called blind sons back and they said they would send someone free of charge and he said indeed it was broken and the first guy they sent was wrong (didnt know zones apparently). I called and asked for a refund and they said no but they could put the money towards fixing it (their broken system mind you). I did not want to spend any more money with them so we went with broadview heating and cooling instead and are very happy with the service (quick and nice). This is borderline unethical to send someone who doesnt know the product and charge us then try to charge again for another review. Awful experience. read more

We are having some draining issues in our new home (a little over a month into being homeowners) so going through our home warranty company they set us up with Blind and Sons. They sent out a tech and he was very nice and professional, my husband wasn't home at the time so going over with him everything the tech did and explained to me, my husband was dissatisfied as the problem wasn't solved with no real answers as to what the cause is, just speculation. So we were scheduled for a different tech to come out the next day while my husband would be home to go into more detail with him and for someone else to make their own assessment. Instead of coming to our home to look for himself what the issue could be, the tech called the previous tech and made his assessment from there. He called my husband and stated that pretty much nothing would be covered under our warranty (not an issue but also wasn't asked if it would be) said our main drain is inaccessible, which how would he know if he never stepped foot in our home. The previous tech didn't even know which drain was our main drain and stated he would have his boss call my husband. After an hour of waiting no phone call, so he calls back and just cancelled the appt. Apparently, if you are using a home warranty for service you are far from priority and assessments can be made just through hear say, feels like we were disregarded. If the problem would've been beyond our warranty, we would've still taken care of it, but that was never even suggested to us, just clear assumptions if the warranty wouldn't cover it we wouldn't want the service. Pretty disappointed in such a well known and to some people highly rated company. We will never utilize Blind and Sons services again with or with out a home warranty. Hopefully, in time your customers who may be utilizing a home warranty for service are treated better than we were. read more

The one star is for my most recent experience with Blind and Sons, to be fair I will mention that they have been to my house to unclog my kitchen drain twice before and did a good job, so this review is for the plumber that came out last week, and for the company as a whole in how they handled my problem. For starters I will mention that their ads claim "We'll clear any drain, anytime" and also "100% Satisfaction Guaranteed"! Last Wednesday, a plumber from Blind and Sons came to clear my clogged kitchen drain. I should have been suspicious when he didn't run the water in the kitchen for 5 minutes to show me that it was clear, as their other plumbers did on their previous visits. But because I used them before, I trusted them, so I paid him and he left. That evening when doing the dinner dishes I noticed the water in the sink backing up a little, each day after that it drained slower and slower. On my next day off, 5 days later I called and informed them of the problem and asked them to send someone out to fix it. Two days later, they sent the same plumber back and he told me that I would have to pay another $99 if I want them to snake the drain again. I explained to him that it wasn't cleared right the first time and they took money, what about the 100% satisfaction guarantee they advertise, but he wouldn't budge. I called their office and spoke to their person that handles customer complaints and she wouldn't budge either. They refused to snake my drain again unless I paid them again. So now I am out a hundred dollars and my kitchen sink is still clogged. read more

I won a "consolation prize" of a free furnace and AC tune-up from Blind & Sons during a contest at WNIR's radio. The tech came out on May 28 and asked if we could only do the AC tune up (he said it was going to be too hot in my attic to work on the furnace and he had a busy day ahead of him). He completed the job in 90 minutes and said that the AC unit was old but in great condition. He recommended I schedule a free estimate for a new furnace and AC because they had great rebates going on right now. Fast forward 3-4 hours and my AC unit will not turn on. I look at the unit outside, find screws laying on the cement slab, notice a panel on the unit has a pinched lip, and is not seated correctly. I called their service line, was told my tech is off for the day but she will dispatch the on-call tech immediately. Five hours later, I still hadn't heard from anyone at the company, so I called the service line to see when they will be out. Twice in a row, as soon as I said my name, they hang up. The third person answers and says "No one has called you yet?" She then apologizes, lets me know how busy they were today, and informs me a tech will call as soon as possible to let me know when he will be out to my house. I have now been without AC for over 21 hours (house sits at a toasty 85 degrees), and there has been zero communication from Blind & Sons. It's safe to assume Blind & Sons has chosen to enjoy their Memorial Day weekend, rather than fixing the damage their tech has caused. On the bright side, I got to relive what it was like growing up in the 80's before my family got AC. On the super disappointing side, I have to either cancel, or move the cookout from my house to another family member. Blind & Sons website touts a "100% satisfaction guarantee;" to date, I've only experienced incompetent techs and disinterested customer service reps. read more