I've been a customer for a few years and the quality and level of personal service has always been…read moreexceptional. I like that I can talk to the person fixing the bike. Lou is knowledgeable and personable. And Andrea is likewise, she's great to have a chat with. Great local business. Thanks for helping keep my beater single speed riding smoothly (16 years+).

Friendly! Professional! Honest! Flexible! Quality items and work! Didn't feel Pressured to make a…read morepurchase. Quality bike repair.

Shop owner was very helpful and knowledgeable and took care of us quickly. Even offered a student…read morediscount. We'll definitely be visiting again for all our bike needs

Always always always receive top quality service at this shop. Everybody is super friendly. Had…read moremultiple issues with a previous bike and very helpful in fixing those issues. Even gave some advise on what new bike to purchase. Came recently for a tune up on my new bike and had great service again. Everyone is very knowledgeable, willing to help, and answered all my questions.

Don't hesitate to come in the owner knows what he's' doing…read more I called in 45min before he closed with a bike that essentially needed most major parts changed. He did not hesitate to accept the late repair and have it completed within 30min of me arriving. Rare you get that type of service anymore.

Excellent service. I had questions about the Dahon bike I had purchased online and the gentleman…read moretook time to explain everything. I am/will be a customer for life.

I have been going to this place since I moved to Montclair in 2018. This is by far my favorite LBS…read morein the area. This shop excels in every aspect that a cyclist could hope for. Their service is consistently top-notch--every visit feels personal and professional, with the staff going above and beyond to meet your needs. The selection of bikes, gear, and accessories is fantastic. Whether you're a casual rider, a commuter, or a seasoned roadie, they have something for everyone. Their knowledgeable bike mechanics are truly some of the best in the business. They not only fix problems efficiently but also take the time to explain the work being done and offer advice on how to maintain your bike for peak performance. On top of all this, their prices are very reasonable, especially considering the quality of service and products they provide. You never feel like you're overpaying, and they often help you find the best options within your budget. It's clear that everyone at Montclair Bikery genuinely cares about cycling and their customers. If you're in the area and need anything bike-related, this is the place to go. P.S. They also occasionally organize rides but with my silly schedule I haven't been able to attend one yet. Fingers crossed for the future.

great service, reasonable prices. really good experience…read moregetting my bike back on the road!

I like the store. Nice selection and en excellent customer service. I am returning customer. This…read moretime I bought Tern Link D7i. I wanted a very specific bike, which had to be ordered. I got my bike in less than a week time. I love my new bike and I will be back at the Diamond for all my bike needs.

The employees at Diamond Cycle truly care about their customers. From e-bikes, road bikes or…read morewhatever you could need, they have the quality brands that you need.

Awesome bike and a great shop! Thank you, Nico, for taking the time to explain the ins and outs of…read morebikes. I didn't know anything about them, but I wanted to get into the biking world. You were very pleasant, knowledgeable, and patient. Thanks again for all your help!

Knowledgeable, friendly, helpful - got the bike I asked for at a respectable price, and the service…read morethey offer on purchased bikes is very handy. After riding, there was an issue with the derailleur, and I brought it in, fixed it in about 10 minutes, and now I'm back to riding. Will likely stop by again in the future if I want to get a faster road bike!

As you probably know there are many places you can go to buy a mountain bike around here as well as…read morehave your bike maintained and I've been to most of them. Manny and his team will always overdeliver. Whether they're just explaining the mechanics and basics to a New Biker Or need to be more technical with Advanced bikers they will take their time and deliver five-star customer service. On multiple occasions, I've needed assistance, and they have been there for me even if it's a simple phone call or to answer a question. They do not treat you like a number, and their prices are very fair. This last visit was because I busted my front rim. I had a very expensive rim, and it was not easy to find online due to inventory across the country. Not only did Manny go above and beyond by doing extra research but he also asked me the right questions. For example, why I had my current rims. The rims were on the bike when I bought them so I did not know whether I should be using them or not. Don't get me wrong, they're great rims, but Manny took the time to explain, based on how I ride, that I may need a much sturdier and more resilient rim for the type of biking I do. Boom! That's the difference! The reality is that even though this new Rim was much cheaper it was more effective for what I needed at my level of biking. (By the way this was definitely not as profitable for Manny and Loose Wheel, but it was the right thing to do. ) That's true customer service and putting the customer first! On a different note, They have evening rides most Tuesdays and leave no biker behind. They also have a lot of fun events for kids throughout the year. Great company and a great team. Really cool hats too LOL

Great place needed a new cassete, they did it right away, since they were going to be closed the…read morenext day,

Parking can be difficult, but I'm told that customers can park in the bank lot next store. Very…read morehelpful service.

Emailed the store in early March letting them know that I wanted a tune-up for my bike. Long…read morestory short, someone wrote back and said they were very busy and that if they could find the time, they'd let me know. It's about 10 weeks later 10 week's later and I've heard nothing. Fortunately, there are other shops in the area with more stars that happily accepted my business.