I've been dealing with some brutal back stiffness for the past three days, so I decided to book a…read moresports stretch massage at The NOW Massage in Montclair. It was, hands-down, the best massage I have received in decades. My therapist, Jennifer, was phenomenal. She used the exact right amount of pressure everywhere and checked all the boxes for what I needed. I never once felt uncomfortable; the entire session was a purely serene experience. Beyond the incredible bodywork, the boutique itself is stunning. The decor and atmosphere are fantastic, and they have soothing ocean waves playing in the background that instantly wash away your stress. I was so impressed that I became a member before leaving and plan on stopping by regularly. If you book a session here, do yourself a favor and ask for Jennifer!

First time there and will NOT be returning…read more Was only able to book a 50 mins deep tissue massage (that was the only option but I'm happy because wtf). This 50 mins included cupping. Everything including tip came out to 175. Absolutely overpriced. Massage was mediocre. So much so that I had to go to another massage place shortly thereafter (check out my reviews). Wouldn't return. It was not worth the drive there.

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Gina gave me a great facial, paying attention to my aging skin with the best products. Woodhouse…read moreis a calming beautiful environment. highly recommend

they are not good at what they do. save your money. they overcharge hundreds per service and dont…read moreeven do a good job. i got a horrible allergic reaction to their hydrafacial and got the worst "professional" massage of my life here! if you love yourself go to competing spas. they will take care of you better than these weird snobby people. Update: THEIR REPLIES ARE LIES. I CAN POST RECEIPTS. Also never ONCE did they try to accommodate me for the failed services. Theyre lying. Sad how a franchise business cant even fix a simple issue. I spent $700 here and they told me it was "too bad" the massage wasnt good. Theyre lying and did not try to fix itor give me any type of compensation lol , and THERES where the problem arised. They never "banned" me from booking. Idk why this company continues to lie.

The massage itself was fine, nothing special. Adequate, nothing more. What I didn't like....payment…read morewas requested in advance. Also, the ladies I dealt with were very aggressive in pursuit of a tip.....I really did not like that

Do not waste your money, this is a complete garbage massage…read more Too much back and forward, a lot of talking, a lot of noise and does not pay attention to the client needs.

After numerous back injuries I was advised that my only alternatives were surgery or pain…read moremanagement. Not favoring either alternative I decided to take a more holistic approach. I was referred to Montclair Massage Therapy and Wellness by my Chiropractor. I soon realized that therapeutic massage was essential to my healing and wellbeing. That was 5 years ago. During that time, I regularly had therapeutic massages, and thus my back has since stabilized and improved despite the damage and advancing arthritis. Almost as importantly therapeutic massage has become necessary to recover from overdone weekend activities and unavoidable aging. The best part is the staff and facility at Montclair Massage therapy and Wellness. The staff is wonderful, friendly, professional, and knowledgeable of anatomy and physiology. The facility is immaculate and comfortable and there is ample parking. I strongly recommend Montclair Massage Therapy and Wellness. Terry and Bianca are terrific. My experience has been excellent.

They are truly a hidden gem! Their level of knowledge is felt in their touch. I am left feeling…read morehealed and pampered as I leave. The level of service is impeccable. I recommend them highly!

Diana is a gifted masseuse, a great conversationalist, and creates an ideal environment for giving…read morea massage. I plan to return often.

I received a wonderful massage working on different areas of the body that needed work. Diana spent…read morethe time working on me and was very lovely and engaging. If I wanted a quiet massage, I could have received that, but I had a wonderful time talking to her. Depending on my schedule, I will be back.

Booked a Swedish massage with Kevin and it was the best massage, he was not rough. The place was…read morevery clean and I really like the background music, can't wait to come back.

The massage was good, but I will never return. I got a 90 min massage ($90) and gave a $20 tip…read more The lady in the front laughed at my tip and said it should be $30 because they work hard. Maybe charge more or pay them more. Just very rude and unprofessional.

We was there . And actually, I am addicted to reflexology foot massage…read more And they are really know what they doing and also $34 They are doing 15 minutes each leg PLUS 15 Minute back massage ... It was really nice to get this service for this money. We will definitely come back again!

I'm going to be real honest about this review. If you walk in, you might be a little skeptical…read morebecause it's not a lavish spa. It is a no-frills type of place. The rooms are separated with a curtain and the beds are very simple. If you are expecting a lavish experience, this is not the place to go. However, they do give amazing massages. The lady who gave me massage, went all in for an hour straight. It felt so good. You cannot beat the price of $55 per hour if you want a really good deep tissue massage without the spa experience, this is definitely your place to go. Parking is a little rough. They only have three spots because the rest are for Starbucks. However, you can park around the corner on the street

Lovely staff... they did exactly what I asked for. The place was very clean and I felt comfortable…read more It was really a relaxing experience.

Excellent, A1 body & foot work by Ms. Tina. Entered tight as a rubber-band; left super loose!…read moreBooked another appointment with her. She's that good. Thank you, Ms. Tina! They take cash and plastic; no tap paying (Apple Pay, etc) option.

Jen is always fantastic. she has been seeing me for my arthritis for years. she always listens and…read morepersonalizes the massage based on my needs

I love being a member of Elements Massage in Nutley . Easy to make online appts . Studio is very…read morewelcoming and the girls behind the desk are awesome . I often use Anthony and he is amazing . Tried Andrew yesterday and was so happy with my experience . I will definitely be using him again . Left there very relaxed . Thanks everyone who makes it such a pleasant experience there . allison .