I called this business dozens of times over the past 3 weeks, left numerous voice messages and text…read moremessages. All of my messages have been polite and friendly (despite a complete lack of response). My only request was to let me know if they were accepting new clients or not. While this business owner could not spare 30 seconds to send me a short response instead of ignoring all of my calls and messages for the past 3 weeks, they found the time to respond to my Google review with an unprofessional and condescending message within 1 hour of me posting it! The fact Ruthie responded to my review within the hour I posted it, but she couldn't send me a simple text message (or return any of my calls) for THREE WEEKS blows my mind. As a small business owner/operator of numerous service based businesses (including ones in the pet industry post COVID), I fully understand how busy it gets as a solo operator. However, there are things you can do to provide a better experience for your potential clients instead of ignoring dozens of their calls and messages for nearly a month (and then immediately leaving a sassy reply to their review). I see that Ruthie has a habit of posting rude replies to her clients who leave a critical review saying she doesn't care what they have to say. If she is not worried about her reviews online or the lack of customer service she is providing to her potential future customers, then perhaps she should stay off of social media and update her voice message to say she is not accepting new clients - problem solved.

I have had Ruthie groom my 2 shepherd/retriever rescues several times. She took the time to get to…read moreknow them before grooming and checks each time on their overall health and immunizations. She and her husband take great care of our dogs, even texting me during the grooming process, and I trust them completely. I love the convenience of their mobile grooming and believe the pricing accurately reflects their services.

Terrible service. Very unprofessional. Thought this was a friendly environment but I was wrong.read more

Got my cat groomed and nails cut here for the first time on Mother's Day . Mikayla was super nice…read moreand did an amazing job. Will be back!

Great service from very caring people. Our prior fur baby was losing use of her back legs, but they…read morestill took the time to take care of her grooming needs. After she passed, our new dog goes there and doesn't mind going, which shows she is treated with care.

They are butchers. I hate it when I run into butcher groomers. I told them "if you're gonna shave…read moreher off, please don't touch her". They shaved off my baby. I just posted 2 before and 1 after pic I hope it appears here. Well. I just moved here to Joliet. I'm looking for a decent dedicated passionate patient groomer for my poodle. This is not the place. They just wanna get it over with. They took 4 hours with my dog, from 9am to 1:30pm to just return her to me completely shaved down. After I insisted many times, and even called them in between the grooming, telling them to not shave her down! They are butchers. If you don't mind it, then this is your place.

They do a great job really care about the dogs on time and reasonable! I have a pretty good size…read moreGolden retriever about 100 lb and they seem to have no problem handling and he's always happy to be there! LOL!

Lauren loves my smelly little hound almost as much as I do and treats her like her own. They take…read morevery good care of all there clients and their fur babies

I wouldn't bother with this place. My wife and I have tried 3 times to use their services and were…read moreonly successful once. The fist visit was fine. The waiting area was a little dirty, but whatever, there are dogs in and out all day. The second time we showed up for our appointment and they were closed. There was a sign on the door that said there was some issue with their water. Okay, things happen and you can't wash a dog without water. But I didn't receive any notice about this. They send me confirmation emails and text for an appointment but couldn't shoot me another text telling me they didn't have water? So I drove across town with two barking dogs for nothing. The third time was today. I was running late getting my dogs in the car. They're Yorkies, so it's not a physical issue, they just didn't want to cooperate. I arrived about 12 minutes late for a 12:00pm appointment. Gave the name of our dogs and apologized for being late. She told me it was too late because they don't take late appointments after fifteen minutes. She said it was. I said it is NOW because we've been talking for 3 minutes but she wasn't having it. Told me she couldn't manage to wash and groom my two small dogs in an hour and 45 minutes...so I just walked out. He didn't want to make $100 because of 3 minutes. I guess 1/3 isn't too bad, but I don't have time to deal with that level of nonsense. If you do, good luck to you using these people.

Love these girls. I have a pug and normally they a super hard to get their nails trimmed, not here…read moreshe loves it. I also have a beast aka white golden retriever also very hard to handle, not here. They treat my babies like they are their own.

Second time we've gone to the Dog Wash, and Stevie loves it! He always feels so confident when he…read morecomes home. Just a quick wash and trim for his coat We will be regulars! They do prefer cash or check as their online paying option is down. But I don't mind for next time!

We just moved to the Midwest from AZ and are accustomed to just bathing our pup outside, but…read moretemperatures have been dipping here and our Mackie has been getting more smelly. We brought him to The Dog Wash for the self service wash today and honestly had so much fun! The owners are so sweet and helpful, and Auburn did such an amazing job cutting our anxious dog's nails. They provide everything from soaps to scrubbers to aprons to towels, even lifting help if you have a big guy like we do. The stations are super clean and well stocked. They even gave him a cute bandana on our way out! And at $10 for a wash and $5 for a nail trim, it was a steal! This will definitely be our go to spot next time Mackie needs a spa day :)

I was very disappointed with the grooming my Maltipoo received. The work on her ears was poorly…read moredone, and when I shared my concerns, Kimberly did not acknowledge or address the issue. She has moved to a new location with a new groomer since then. I will be posting this in their site as well.

My 2 dogs went for a deshedding service as well as nails and paw maintenance. Both dogs shed like…read moremad and when they got home it was the first time in quite some time that I could pet them without getting a handful of fur. They look and feel great! Thanks for your thoughtful care of Finn and Charlie! We will be back!

Brody is back to his old self! Thank you for accommodating us in such short notice. Great job! Sad…read morethat they'll be closing their doors next month just as we've found them.

This place was recommended to me by a person we met at a dog park. Luckily it's nearby which makes…read moreit convenient. I scheduled an appointment that was booked over a month out but one early morning, the owner texted me saying they had an opening that morning so I was able to get my dog in to get a cut that day. My dog gets nippy during bath time so I warned them and they requested I bring a muzzle. The muzzle I got wasn't the right fit so they ended up using one of theirs. I'm so glad to have found a place that does a good job and most of all accepts my dog. The owner said that they're used to dealing with the difficult ones. I highly recommend this dog spa.

I used new groomers today. They were amazing with my dogs, and their mom also. They are a full…read moreservice groomer, boarding, training, also dog walking. Give them a try, you won't be sorry. ***E/M Dog grooming, and services Owner Patrick, 630-873-9226**** 100 ft south Chignoli Auto 1736 Essington, Joliet, 60435 Phone#630-873-9226

From the owner: We create a pleasant atmosphere for the dog to be groomed..we use very few crates..allow them to…read moreplay if approved by the owner and make every effort to create an atmosphere not a transaction. Dog training with 4 ME dog training Is entertaining..educational and the best place to be to learn how to communicate to your dog