I used to like PetSmart. But we recently were sent an autoship order without receiving prior…read morenotification to adjust the order or edit it if needed. The the order was shipped from our hometown in western SD to Osseo, Mn then to Denver then back to our hometown. (Very stupid Shipping Logistics) Unfortunately we were away for a few months and had a forwarding on our mail. The carton was then forwarded to where we are staying and ended up costing us an extra $30 in Shipping Fees. Very unhappy with their autoship practice. Had they sent an email to give me a heads up (like all other companies, where we have autoship, do) that this was going to be sent out, I would have adjust the order and changed the delivery address. But because of their lack of customer service I got stung. So much for free shipping. This won't happen again as I will no longer do business with PetSmart, who utilizes deceptive business practices.

Amazing groomers! We had Mallory groom our kids are she was fast and so nice, also the prices are…read moresuper affordable

Great friendly service, good variety of products. Had to get the food of certain kind for my dog. I…read morewas given a discount on certain items without even being a member.

I'm not sure why people rate this star one star, other than I have noticed people typically don't…read moretake the time to say "thank you" for a job well done, but if they get their feathers ruffled, they are quick to leave negative feedback. I've been a patron of Petco since the late 80s in WA state. I have been coming to the Rapid City Petco for approximately 8 years. In the 8 years I have had MAYBE 1-2 less than great experiences out of the dozens of visits each year. The staff always goes out of their way to help me with my purchases and answer questions I may have. I have found the grooming staff to be outstanding. My dogs always look great after a grooming appointment with Kylee or Tori. I have had great experiences with several others when having my dogs brushed out. They are ALWAYS kind to my dogs, treating them like they were their own children! They are patient and professional. I feel extremely fortunate to have found these groomers and I hate to think of the day when they might move on. During the beginning of COVID, when stores were trying to figure out how they were going to continue services, things got hectic, but Kylee remained calm and kind, doing her best to please everyone. There are several other employees I'd like to call out for their exceptional customer service and friendly disposition. Several cashiers, Kaitlin is one, and the other two I do not know their names but they are always cheerful and polite. They have even given me discounts that I was not aware of. In my opinion, there are some wonderful people who work at this Petco, making it one store my dogs and I both love to visit! Thanks for giving it your best, it shows!

I hate that they changed from a dog store to a CBD shop. They were really great when they had the…read moredog shop, but they don't carry any supplies like that anymore. It was the only one on the side of town. It's very disappointing.

Locally owned, helpful staff, and great selection. What more can you ask for?? They carry the…read morehard-to-find premium dog food.

What a great shop... nice selection and helpful service. I was even allowed to take two beds to my…read moreRV to select the best fit!!! I'd much rather go here than the big chain pet stores.

While traveling we stopped into this pet store to pick up some bully sticks for our Cavalier. I…read morewas greeted warmly and guided to the items. She gave good recommendations for our pup that likes to chew. The store was clean and well stocked with everything we needed.

Stopped in for a quick visit while on vacation to pick up a gift for our cat back home and was…read morewarmly greeted and helped by an absolutely delightful person behind the counter. Store is well stocked with high quality pet food brands, good selection of non-food supplies and we spotted a shop cat sleeping in a cat tree! We left with the toy and a bag of cute freebies. Rapid City-iens, don't sleep on this store, you have a gem in your midst!