I would never recommend this company to anyone ever we paid over $2000 to have a roof seal redone as maintenance on our the roof. Now it's leaking which at this point has never done before!! We were told that are warranty was no good. And I turned in every ounce of paperwork they wanted!! Just called to see if we could be fixed and was told there's only a 90 day warranty on this ceiling. Then we'd have to pay for it again!!!! Scam, scam scam!!!! be safe and take your money anywhere else but here you might actually have it later!!! read more

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They have great sales, but their service is horrible. It takes forever to get your RV back and when returned the work isn't the best. This last time we needed a solenoid replaced under warranty. They had the RV for over a month and the wiring hangs from the chassis so low that it wouldn't take much for it to get hooked on something and ripped right out. read more

IF THERE WAS A PLACE FOR A ZERO OR WORSE I WOULD HAVE CLICKED ON IT! By far THE ABSOLUTE WORST Company to make a deal with. Can't tell y'all just how incompetent this company is. Oh, Sure~ they'll sell you whatever they can, but their service, warranties, small print issues are EXTREMELY poor & if you are a first time buyer & don't know exactly how to buy an RV if you use them, well... YOU'RE SCREWED! read more

The service manager was rude. The staff did not fix our RV. Beware, IF you take your rig there....you will not get it back in working condition. Ours was a mess. They wrecked brand new batteries, refused to replace them and then tried to charge us for their error. I suggest taking your Grand Design to ANY other dealership!!! read more

Once again, Blue Dog did not fail to create another unpleasant sales experience. We purchased our first RV with them three years ago, and it was one of the worst purchasing experiences ever. But since we purchased an extended warranty with them we have to continue to see them. So we thought we would look at trading in our trailer for a new one the other day. First they offered us next to nothing on the trade in, then they called to say they can't finance anyone with scores under 700 right now. Seriously? I am confident they noted our complaints from our initial purchase and chose to not work with us this time around. Aside from having to go to them due to the warranty, we do not recommend them for anything! So disappointing as they had this chance to provide us with a better customer experience... read more

I stopped in to Blue Dog RV to ask a few questions. We are considering buying an RV of some sort, but we don't know anything about them. Josiah came out, shook my hand, and spent an hour giving me the education I wanted. No pressure. All good. When we buy, it's going to be from Blue Fog- great company. read more

Blue Dog is THE WORST RV dealer around!!! I've had my RV for 2 weeks and the roof is coming off. They had it in the service department for 2 weeks for their "pre-delivery" inspection and they didn't even have the hot water tank on... I had to flip the bypass valve on my first trip. Then they didn't even tighten my ball hitch, I took it off with my hand!!! Not only are they incompetent in the service department, they have pushy salesmen that are true to all the stereotypes of salesmen. Bottom line, just stay away from this place. read more

My husband and I brought some dear friends in to look at travel trailers, they are in their 70's, we were immediately approached by a heavy set gray haired man, not only was he pushy but let us know they had recently had a theft problem, we mentioned we weren't sure what we were looking for and he INSULTED us saying, " well I will let you look but just don't steal anything". We were absolutely furious, we looked, left and went and bought else where. read more

Josiah was very helpful and informative. My husband and I appreciate his knowledge on the RV's we looked at but we also appreciate that he wasn't pushy at all. When we are ready to buy we will definitely look Josiah up! read more

Worst place on earth! Run and let me tell you if you do buy here you will regret it! We bought a 40 thousand dollar Rv brand new and it took a month to get it because they say they check it out then clean it. They don't! It was not cleaned. Also they say a free lifetime warranty and that is a lie. You are responsible to take it in every year and pay 130.00! They never fix anything that needs to be fixed and will say it works fine. Our fire place stopped working, oven ac and heat and they would not fix it until I threw a fit. Then, and I am not exaggerating took them 5 months to get back! They gave me a bill for 2500 dollars and the life warranty did not cover any of it! Your best bet is to run! Never again! read more

These people have no idea what they are doing, I recently purchased a 2020 keystone hide out from pasco location and traded in my 2006 springdale "which the assured they where sending to auction" lol, that was there first lie, then 4 months later I get a letter from DOL stating that I need to renew my tabs for the traded in camper that "went to auction". Called and talk to title clerk in pasco and she was clueless, talk to corporate in Idaho and was told it was my responsibilty to transfer out of my name "lie #2". I am fully aware how this process works as I work for a automotive dealership. Then there "business manager" comes out to talk to me and has a heated argument in the middle of there showroom telling me it's my responsibilty to transfer. Well after talking with DOL in kennewick, I was right and they where wrong, Dealerships responsible for title transfers and fees after trade in. They are crooks and super unprofessional, RUN away from this joke of a company and go to Camping World, I didnt even by my trailer there and they treat me 100 times better than Blue dog. DO NOT BUY FROM THEM!!! P.S. Traded in trailer is sold and is in somebody else name. They dont even know how to do simple paperwork. read more

I purchased an RV from these folks and there was absolutely no customer service after the sale. I registered with the sales staff and maintenance department that there was problem with the generator on my RV within three days of purchase. I was told to bring it in during the early spring when it was not so busy and they would "take care of me". I brought it to the Kennewick store in March 2014. I did not get it back until August of 2014. NO communication from maintenance department or the sales department during the time they had my RV. When i called, i was placed on hold for over 40 minutes (each time) and then when someone did pick up, they hung up. when i visited the shop they told me every time that it would only be two weeks more. I could get no help whatsoever from anyone at blue dog. i googled the owners phone number and called him at home. He said he did not take RV calls at home. i responded that he did not take RV calls at the office either. i had to file a complaint with the BBB to get someone there to even call me. After it was all said and done, my RV came out of the blue dog maintenance facility with 30 new scratches, dings and other cosmetic damage. (I counted, because within the first 3 hours of dropping of the RV off in March, they called and said they ripped off the ladder from the back of the coach, but they would replace it.) After i filed the complaint with the BBB i got a call from the BBB asking me if i would remove my complaint because blue dog wanted it gone. i was adamant in keeping my complaint alive until they fixed the generator. they "took care of me" all right. kept my RV for 6months (during the camping season) and they wanted me to pay for the rebuild of the generator. in the end i had to pay for parts and they paid for labor. good news though. I have spoken to 7 people, family and friends, about my experience and they all have purchased RVs from other dealerships. read more

This was our first camping trailer buying experience, but definitly not our first expereince buying from a sales person. Initially everything was great, our sales guy was helpful and got us the perfect Coleman for our needs. That's where it all ended. Short version: Salesman didn't care once the sale was done. It took weeks to pick up the trailer and 2+ months to finally have all the trailer. Very poor experience and people to work with. Detailed version: We were informed by the salesman we'd be contacted by their shop within a couple days to schedule a time to pick up our trailer. We waited 5 business days, and we didn't have a phone call yet. We did not have the phone number to their shop, so we contacted our salesman for assistance. When we told him the issue his first response was, "I'm just sales, I don't know." We then asked if he could give us the phone number or find out what is going on, which would have been the response he should have offered. He said he'd call them and ask them to call us. A few more days go by, still no phone call. We call the salesman again. Yet again, he's just the salesman speech. We told him we get it, but we don't have contact info and need assistance. He said he'd call them again. This time we asked if he could call us back and tell us what they said. He promised a call back by the end of day. Gues what! No phone call to us was made by the salesman either. We called him and he was annoyed. When we mentioned we asked for and he promised to call us back, again it was "I'm just the salesman." He told us they said they are backed up and will call once it's ready. Great, we finally had an answer. We got a call from the shop a couple days later, however with our work schedules we needed the latest pick up time possible, which the shop receptionist made it out to be an inconvenience for them we couldn't be there that day or the next. We worked it out and picked it up a few days later. When at the shop they told us for the first time an outside vent cover was missing and would need to be ordered in. Why they hadn't already ordered it or notified us sooner, I have no idea. They said it would be in a week or two and they'd call. We waited three weeks, no call, so we called them. I was lucky and got Yolanda in reception to help. She offered a call back once she found out what was going on with the part. She called the next day and left a message to call her for the information. When we called the following day, we got a different receptionist who said Yolanda was out on vacation for the next couple days. We asked if she could go ask. She said she didn't have info and made no attempt to ask around. She did leave a message for Yolanda, who called right away and, again, was very helpful. (Only person so far to actually be a model employee). The part had not been ordered before and it was now ordered and would arrive in about a week. When the part arrived they offered to have someone come out to install it. We said no thanks, we didn't want to have a hassle with them not following thru, yet again. When we picked it up, they told us it was white, not black, because they can only order white. They offered to spray paint it black. Why the heck did you not tell us this before! It's not like you didn't have our number. We declined, we were ready to be done with them and don't care if the color is different. We will not be going back to Blue Dog RV. We will not use their shop to winterize our camper trailer and warranty inspection. This was a ridiculous experience that took 2+ months to get it all done and only Yolanda was a model employee, all the others we dealt with didn't care about all the issues or their customers. read more

I am very happy with my purchase At Blue Dog RV There efforts where appreciated I would recommend them read more

Worst sales tactics ever. Zero integrity. STAY FAR AWAY!! Classic example of bait and switch.

Run..don't walk from these people...unless you are capable of fixing everything they don't want to..or are incapable of.The new fifth wheel I bought from them in 2017 had so many issues I finally had to get rid of it because any warranty claims from Grand Design were nonexistent.Beware of these people. read more

We purchased a new Forester last fall, we worked with Mac in internet sales and he has been nothing but helpful. We had a great experience picking up, doing our walk through, etc. I was pricing this unit all over WA and essentially the Western US and they had the best price! We have an appointment to have a few warranty items fixed in a couple weeks. I am really hoping that goes well. I will update my review after! read more

If you are on this lot looking for an RV.. Look for a gate..and RUN TO IT.. LEAVE! I tried to buy a RV from here, these guys are beyond greedy ..couple of things.. if I put 30,000.00 down on a rv.. why would I want to give you anything.. monthly.. I can pay the extra 10 grand and buy it from the manufacturer and save 40,000 in your fees.. So you people were not very good at math eh.. Or you were and count on others NOT being able to count.. OH WAIT... you sell that elusive "VALUE" that fable that makes someone think they are getting something other than a lie and a smile. do yourself and your wallet/purse a favor..do business elsewhere.. read more

Went to Blue Dog RV in Kennewick this weekend, they were having an offsite sale which I should have known better than to attend. Proof was easy when prices had all been raised from what they were previously listed at the store. No big deal as I was still able to negotiate what I considered to be a fair deal for both parties. While I am the first to admit I do not have perfect credit, I do know how customer service works and how people should be treated. We agreed on a deal and knew that they would have to work on getting it bought at the bank on Monday, once again no big deal. My problem is that they didn't even bother to call me or work the bank as I have heard no counter offers or any information what so ever until I called them. They told me they haven't submitted it because the bank is going to want to see more down payment. I run a auto dealership for a living and deal with banks on a regular basis, the bank will give you a counter call so you know how much they are requiring down, and who knows I may just have been willing to put that down however they don't seem to care to find out. I will be buying a RV within the next year, but if this is how they operate I can be sure it won't be from Blue Dog RV! read more

I recently bought a 5th wheel RV with my son and daughter in law. My son had to take it back in for warranty work and to fix the hole that Blue dog some how put in the water tank. Well the work they did was unacceptable and while the trailer was on the lot they managed to bend the rear jack and twist the hitch!! Now we are having to fight with them to fix what THEY broke!! Buyer Beware!! read more

My experience with Blue Dog was excellent during the sales process. My salesman Jeremie Prock was knowledgeable and polite. No hard pressure. My new Fun Finder travel trailer was one of the biggest mistakes of my life! During the warranty year, the Blue Dog service department had possession of the trailer for more than 1/2 of the warranty period repairing pretty much anything you can imagine. The service department was very slow repairing my new RV, but the repairs should not have been needed. Ultimately there were 3 typewritten pages of needed repairs. Now that my new RV is out of warranty, there are still lots of issues needing repair. Cruiser RV and Fun Finder are the worst RV manufacturers on the planet. read more

I'll start off this negative review saying my salesman, Casey, was a nice enough guy. Now, I'll share why BD is getting a 1 star. When I went to pick up my RV (which was brought down from their dealership in Spokane) the RV had not been cleaned. The front bumper/hood had tons of bugs and road debris. I purchased a Hymer Aktiv which is VERY new to BD (like I think they have never sold one at this location). It was clear within 2-3 minutes of the walk-through the tech had absolutely no idea about this RV. He spent less than five minutes outside talking about the blackwater tanks (it has a cassette toilet) and pointed to where he thought the generator was (it doesn't have one), etc. He couldn't find any of the exterior compartment keys. Inside the camper he couldn't find the bathroom lights. He couldn't open the skylight. None of the systems were turned on or shown to me. This includes electrical, plumbing, t.v., toilet, etc. etc.. After about 10 minutes of him stumbling around trying to make-up stuff he asked if I had any questions to which I responded, "I'll just take a look at the manuals and figure it out I guess.". He didn't catch my sarcasm and handed me the checklist to sign. I commented that vehicle was dirty and there was scratches on the front hood. He told me he'd get that addressed and walked off. I waited about 10 minutes and finally walked back in the shop and asked him what was going on. He said he entered my concern with the scratches into some warranty system and handed me my keys. I asked him if that was it and he said yes unless I needed something else? I just shook my head and walked back into the salesroom and told Casey I still didn't have an exterior compartment key and he was nice enough to give me his 701 key. I told him that I guess I'd just have figure out stuff on my own and we shook hands and I split. When I got home I immediately went to the owners manuals packet. This was sort of the icing on the cake. There was hardly anything in the packet except a Dodge Pro Master manual and a few other leaflets of some of the equipment. NO HYMER OWNERS MANUAL! Nothing on anything!! There was some extra tools and screws and a crank of some sort in a drawer (all of which i have no idea what they are for). I called Casey and he told me Hymer didn't provide a manual and if I wanted it i'd to get on Hymer's website and download it. SMH! I reached out to Hymer the next week and I'm working with them now to get the manuals and literature. Several days after I bought the RV I got a survey from BD. Of course I expressed my concerns. The following work day someone from their corporate office called and expressed her apologies and that they would make this right by having BD do a "proper walk-through". That was three weeks ago and it still has not happened. I've communicated with this same individual several times and the response I get is either that Justin from the shop is going to call me or that one of the salesmen who is "trained" with Hymer's will give me a a proper walk-through but it has to be during their non-busy hours so he doesn't lose a sale. Needless to say-still no calls from anyone. Most amazingly is that the sales manager hasn't called. I would think he'd be interested in this and I can't imagine he doesn't know. Maybe now he will. In closing.. I've bought RVs from Broadmoor and from Russ Dean and had good experiences at both. I know how to operate RV's but the Hymer is much different with their advanced off-grid power systems. All I wanted was for someone who knew what the heck they are doing to show me how to operate them so I don't damage it...oh and treat me like a customer who just spend nearly $100k. Not asking for a red carpet. Just want decent customer service. read more

AVOID AT ALL COSTS OR PAY THE PRICE. In September 2013 I bought a new Four Winds 22' Motor Home from Kieth Bennet (sales Person) I was promised expert service at reasonable prices. Truth is the service Department at BlueDog is totally inept. All the work they have done so far is sub standard. They damage more than they repair and the service time line is deplorable. Kieth asked me to recommend people to him, but in all good contentiousness I can't tell anyone to go to Blue Dog. The experience with them is minus 10 in rating. The service manager even tried to pick a fight with me, they have lied many times and damaged my new MotorHome on all visits. read more

Bad experience. Several parts falling off. Refrigerator not working. Sales and parts team seem to wash their hands clean of you after you buy. Also still getting phone calls from 5092334372 claiming to be blue dog RV at all hours asking if I am still interested in buying an RV. read more

wee purchased our rv a couple weeks ago.Wallace Whitmore the sales man was the best supper easy to deal with. it was overall a good experience. The only complaint i have is the trailer was not very clean when we went and got it we hade to reclean inside when we got home cause there was still dirt in cupboards and the ducting for the furnace was full of dirt also. We were told that the stickers that were pealing and rolled would be fixed and waxed to where you could not tell and that did not happen. read more

So far we haven't been impressed with Blue Dog RV. Our sales rep was awesome but the service end is less than desirable! Two weeks to get our RV in for factory repairs (still only a few weeks old!) and a week later still not fixed! We have to wait for parts and fix it ourselves! The Duratain coating was paid for when we bought the RV and we still 2 months later still don't have it on our RV. We are making our second payment in a week and still have not had everything fixed on it. Very disappointed and very upset. Will never do business here again. read more

Our experience at Blue Dog Kennewick was very satisfactory. Jeremie Prock was our "sales guy" and was very attentive, patient and honest. We love our trailer and enjoy the warranty forever that came along with it. As a sales person myself, I can say the experience was an all around positive one. read more

I am a new RV owner, meaning I recently bought a 1998 Coachman Mirada Class A. I didn't purchase it from Blue Dog but assumed they would be a credible business for any maintenance issues I might have. Boy, was I wrong! The first time I took my RV in for a few tweaks that I discovered after owning it for a couple of months. Nothing major but annoying. The track/frame in the shower was broken & needed to be replaced. They said they ordered a new one. The passenger mirror is really unusable and I asked if we couldn't find a replacement that would actually allow me to see along the side of the vehicle. No problem. They would order a new, larger one. A couple of other things that were also minor. They had the RV for 10 days. Nothing was done. I had a trip scheduled so took the RV back and rescheduled. The next time they had the RV for 2 weeks. Again, nothing was completed even including something as simple as replacing the windshield wipers. Honestly, I believe that because I didn't purchase this vehicle from Blue Dog they put me at the bottom of the queue. I will not attempt to do business with these people again. read more

Following up since the purchase. The employees at Blue Dod are very polite. But to date it is difficult to get service to return calls. The Hurricane made by Thor is a disappointment in quality control. I have an appointment for the 23rd hopefully numerous issues will be resolved. However, the Model 31st is suppose to be an entertainment coach full of TV etc... So far the quality of the electronics is poor not to mention I have yet to watch tv in the coach. read more

Blue Dog RV service is an absolute disaster. After making an appointment in early May, we dropped our RV off May 24 for an annual maintenance and window leak repair. We didn't hear back after 2 weeks and called to check in, only to find it had not been looked at. Over the next many weeks, Blue Dog RV failed to contact us to provide updates as promised, and continually had excuses why work had not started. It's now July 8 and we still don't have our RV back. The service department is impossible to get a hold of. We attempted to contact the local service manager, the Service Director and the owner to help and never heard back. It's dishonest and the worst service we have ever encountered. It's a nightmare like so many other people have experienced, wished we would have read these reviews before we went there. read more

After looking at Class A and Class C motor homes my wife and I finally decided on a 2005 Class C motor home from Blue Dog RV. 2 weeks before Labor Day weekend we pulled the trigger on the coach. When we were deciding on which one we wanted and where we were going to buy we made it very clear that we were taking a trip in 2 weeks and would need the motorhome to be ready the weekend before Labor Day so we could get it ready for our trip. Part of the deal of trading in our other rigs was we were getting a check back from them that we were going to use to buy a flatbed trailer for pulling our Jeep behind. We were assured by the salesman and also the finace director that these things would happen and our coach would be ready the following thursday or friday and that our check would be ready no later than the following monday (9 days after signing). As of right now it has been 10 days since signing, the coach will not be ready until tomorrow (2 days before trip) and the check is being mailed to us today from the corporate offices in another state (add 2 more days) which means that our plans to pull our Jeep behind the motorhome are now shot. This was the whole point of the trip. On top of that, I never received a call from them the week prior to them finally finishing their inspection on it that it needed a few things replaced that they would have to order. I had to physically go down to the dealership and find out the status of it on my own. While at the dealership, we noticed a couple of dents in the door and mentioned that they were not there when we bought the vehicle. We were rudely told by the salesman that they had been there before and he slammed the door to our RV and stormed off. Not very happy with the whole experience or the staff. Highly recommend you steer clear of this place. Yea, they move a lot of units but that just goes to show that they are more worried about moving units than taking care of their customers. read more

If it were possible to give a -10 that's were I would add Blue Dog RV. purchased a 60.000 $ Motor Home they had it for a 2 weeks to check it out. I needed it for my vacation. I got there and it looked like it was lived in. Crumbs behind sofa and in the mattress of the bed. Stained in shower. And a fresh water leek. And they haven't even added the microwave that organelle needed replace . and the entertainment center was a disaster. The faucet leaked. But did not catch tell after I left with it. So i pick it up and did not catch faucet leak. The freshwater I ask them about they said it was from when they tested it. And it well stop. The entertainment I did not notice tell I need to use it. So I left out with it had to hire some one to clean it. The shower was stained and was able to get it out. They sad they tried. The first time I used it stayed at KOA campground and the black tank started to stink the trailer out. So I went to get some black tank deodorizer flushed it and gravel came out of the tank when flushing it. Took 6 months to get the stench out by flushing it every week. Then I left there and Transmion gos out. And I still have a freshwater leek and I have entertainment that don't work a tank that stinks and now there's a leek in the roof. omg its racking up. Its Like a very bad divorce . And Blue Dog RV acts as tho its normal and not concerned. Needles to say how much I am unhappy. Buy from a dealer who takes care and fixes the stuff before they put them on the lot. This dealer buys them from auctions and strait to the lot -10 and lower you can rate it if you like. read more