Wade and Lance came and installed my new AC and furnace. They were great . Easy to work with. they…read moreran into some issues but got them figured out and all taken care of in a day. So nice to have AC back. i Think the other guys name was Thomas but their work today was truly appreciated.

I have never experienced a company like this, from the initial concept, to the recommendations, to…read morethe purchase, to the install. This company is great. I watched the install and Josh explained every step of the process. He explained the technology and the operation of the new furnace. If you need furnace maintenance or a new furnace, look no further than these guys. GREAT!

Meagan took my call, immediately called Joe and revised his schedule so he could be at my house…read morewithin one hour to fix my HVAC. He found the problem quickly, fixed the part, was completely honest (didn't BS me or try to up sell me on something that I didn't need. He was in and out within 30 minutes. Pricing was WAY more than fair. I can't speak highly enough of this company. I'll recommend and promote them to everyone. Mike and Belinda Lawrence

Professional, reliable, quality service and repair. They provided a very reasonable quote to…read morereplace our gas furnace and were out in a dews days to quickly replace with a quality new unit. They are experienced and completely stand behind their work. They will be our go to company for any future HVAC needs. You will not be disappointed with them!

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

Pierce came to our house to perform a drain inspection, as part of our annual maintenance plan. He…read morewas very friendly and knowledgeable, and we learned a lot about maintaining our plumbing. Thanks, Pierce!

Terrible company, uncaring, unreliable, overall a zero rating too good. Crooks and don't use for…read moreanything, avoid at all costs.

I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

BEN was disrespectful to my 78 year old grandmother as she attempted to help him navigate his way…read moreto her home to have her water heater fixed. She asked me to come down as she initially got a bad read on him, and boy was she spot on! Ben was not only 40 minutes LATE but he raised his voice and yelled repeatedly at my grandmother as he could not navigate his way to her home. Is google maps no accessible? If it wasn't, this should have been communicated over YELLING at a paying client. At one point he was right in front of our house, mailboxes and all and he still couldn't figure it out. When I called him myself to get the situation fixed, he address it with a "listen lady I don't need this" and hung up on me, TWICE! Claimed it was okay to yell at her because he did not swear at her. My husband ended up fixing it for her. Feel free to use his service if you are ready to be verbally abused and berated. He asked me why I was not helping my grandmother more with directions, and honestly, I was offended as there is not much I could do in between his yelling at her. 0/5 would NOT recommend this service. There are far more professional and kind people out there that can provide you this service easily. And unfortunately, the phone number for this place is his and will continue to hang up on you as he can totally dish it and yell at clients, but can't take it back.

It's always nice when you can deal directly with the company owner. Ben Herlin has always been…read moreaccessible and very knowledgeable about everything HVAC. If you want personal, prompt and reliable service for your heating or air conditioning, I would highly recommend Herlin Heating.

I cannot give Home Comfort Services anything less than a 5 star review. I had to have our heat…read morepump and furnace replaced which was an expense I was not anticipating. I requested bids from 3 companies in addition to Home Comfort Services. Home Comfort was the lowest bid of the 3 I receive ( one company didn't bother to respond.). The owner and office staff were very helpful in walking me through the process of obtaining a 5% energy loan through PSCCU keeping in contact each step of the way. As soon as the loan was approved they were out the next day with the equipment. It was installed in two days and we are enjoying the AC in this 90+ heat. We have used Home Comfort Services for maintenance of our system for a few years now and have always enjoyed prompt, professional, and friendly service. I will recommend them to anyone.

So, what did I learn from my experience with Home Comfort Services…read more First, Home Comfort Services has only one technician. Pick a contractor with a large technical staff. This makes them more responsive and gives them a depth of experience that a single person won't have. Secondly, try to get a contractor that will install the whole system including electrical, that way the contractor won't be able to push the cause of the problem to something they aren't responsible for. Thirdly, especially for heat pumps make sure you have at least one year's labor. This allows the system to cycle through a whole year. Our system didn't fail until the dead of winter, nine months after the original installation. While Goodman gives a 10-year parts guarantee, it doesn't include labor. The problem with Goodman's guarantee is they don't cover diagnostics. There is no incentive for contractors to find the problem on the first visit. They can literally send their kids through college trying to find out what the problem with your HVAC unit is. Home Comfort Services installed our HVAC system in April of 2022. It worked well until January of 2023. When the weather turned cold the HVAC system died, it just blew the 3-amp fuse and went dark. Replacing the fuse failed immediately. For the next three months Home Comfort Services came out several times, each time proposing solutions that failed. Leaving us without heat for weeks at a time in sub-freezing weather. We survived isolating ourselves in rooms using space heaters. In March Home Comfort Service deduced that the problem was with the low voltage wiring running from the Air Handler inside the garage to the Heat Pump 100 feet away outside the house. I was resistant to this conclusion because the wiring had been working for the past 20 years without problem. We replaced the air conditioning unit that came with the house with a heat pump. The air conditioning unit worked with the house sense the house was constructed. We were told by Home Comfort Systems that they could use the existing wiring to install the heat pump. In March, 3 months after the first failure, Home Comfort Services said would not come out again unless the low voltage wiring was replaced. Replacing the wiring required wriggling under the house's 20" crawl space and hanging new wire. After laying out the new wire I called Home Comfort Services to come out and reconnected the wire. They got it working and wanted to charge $190 for the effort. I suggested we wait and see how it works. It failed again. When I notified Home Comfort Services that it failed again, they said they were throwing up their hands that they would send out a Goodman service technician. The earliest the Goodman technician could come out was in April or May. Three months from the last failure. Up to this point the only advantage of using Home Comfort services was they were not charging me. My position was the system was only a year old, so the problem was either installation or equipment, neither of which I felt I should pay for. I contacted another HVAC contractor, Platinum Mechanical. They came out the same day. I started to describe the history of the installation and failures, but before I could finish, he said he knew what the problem was. He diagnosed the problem and fixed it within an hour for $90. What was the problem? The Platinum Mechanical technician told me that it was a known problem with Goodman Heat Pumps. The pipes in an outdoor air-conditioning unit stay cold. But heat pumps create both heat and air conditioning. Therefore, the pipes in the heat pump can get very hot. Goodman in their efforts to keep the wiring tidy in the heat pump, zip tie the low voltage wires to the piping. These pipes when they heat the home and defrost the unit get hot enough to melt these wires. In the winter the pipes get hot and the low voltage wires that are zip tied against the copper can short. These shorts can come and go depending on the heat in the pipes. I cannot recommend using Home Comfort Services and would suggest you look for another contractor.