Update. Amanda from blue ribbon reached out and they sent out people to fix the system, we were still charged $500 (the amount agreed to before the big issues), so we revived nothing for free, but the system was repaired and is now running. Amanda did a good job communicating, it would have been good to work with her over William from the get go. read more

Blue Ribbon Cooling, Heating, Plumbing, & Electrical - Heating & Air Conditioning/HVAC Near Me - Bastrop, Texas

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I had a straightforward repair - replacement of two hose bibs. Blue Ribbon came to our house, provided a free estimate that was quite reasonable, and finished the job in about an hour. No issues after two days. read more

BUYER BEWARE!!!- Blue Ribbon Cooling My AC failed just 1 year after installation, leaving us without air conditioning during 100+° weather. Despite the system still being under warranty, their emergency service line couldn't offer an opening for 10 days. That is unacceptable when you're dealing with a failed HVAC system in extreme heat. Unfortunately, that was only the beginning. I ultimately had to hire a third-party HVAC company to investigate the installation. Their assessment identified multiple serious installation issues, including: -Pinched wiring caused by improper placement, which reportedly led to my refrigerant sensor failing. -A flue pipe installation that presented a safety hazard. -An improperly installed flue motor resulting in substantial air leakage. -An apparently oversized AC unit for my home paired with an undersized plenum. After paying for what I expected to be a properly installed HVAC system, discovering these issues less than a year later is incredibly frustrating. A warranty doesn't mean much if getting service takes 10 days while your home is over 100 degrees. And if an installation leaves behind multiple potential safety and performance issues, that's even more concerning. read more

Came in for two issues: a small boiler fitting leak and the AC not blowing very cold. After a tech inspected the leak, had another guy from the company call me and tell me I need the pipes going to the boiler replaced on a 5 year old house. I tried explaining that I just need the fittings fixed but he instead started to negotiate on the pipe replacement. Told the tech to leave. I later fixed the fittings myself. The AC guy ended up replacing the drain pipe at the same time as he could not un-clog the existing one or something of that nature and found bunch of other issues racking up the bill to $2,288.96. The thing that got me the most was that he charged us $240 for the "Membership fee" without informing us so I learned about it when several months later I received a notification that it's time to schedule a "prepaid maintenance visit". I called to ask why am I unaware of pre-paying for anything and they explained that we were charged a $240 member fee. I'd avoid this business at all cost. read more

Blue Ribbon Cooling, Heating, Plumbing, & Electrical - Heating & Air Conditioning/HVAC Near Me - Bastrop, Texas

Found myself in a pickle when the capacitor went out. Called Blue Ribbon and they were able to schedule me in same day. Technician James came and took care of the capacitor and checked the system. Great technician! read more

Joshua has been to our home 3 times in the last week for plumbing work. Courteous, professional and he did an excellent job! The best part-he came back on his own time to repair a plumbing issue that was done incorrectly! That NEVER happens in today's world! Thank you Josh and thanks Blue Ribbon Plumbing! You need to give this guy a raise!!! read more

Called Blue Ribbon to inspect an issue which I described to them as very likely "on the dishwasher side" of the equation. I also explained to the technician minutes prior to arrival that the issue may be a leaking line leading to the dishwasher. Neither the plumber nor the front office explained to me that if the issue was "on the dishwasher side" of things that they consider that an appliance issue and would be unable to repair it. The plumber stated that the issue was the dishwasher supply line and so could not fix it. They then charged me for the trip. Then the guy said he found that my meter was showing a ".01" drip water leak "somewhere on the property" and asked me if I wanted him to find the leak. I told him that ".01" means nothing to me and asked him to give me some context for the severity of the leak. He went on to explain that it's not really a substantial leak and that if the leak was reading in the "tenths" then that would be considered a substantial leak. Seeing a pattern here? read more

Do you enjoy overpaying for parts? Like $500 for a capacitor? Do you enjoy working with service providers who refuse to stand by their work? Then these guys are the perfect provider for you! They rolled up a bunch of mom and pop shops to acquire a client base and now just fleece their client base. AVOID AT ALL COSTS! read more

Avoid this company if you value honesty. After four expensive visits and zero cost breakdowns, I was pressured to buy a $12,500 replacement system with no explanation of the charges. The technician was rude and insisted that a full replacement was my only option. Thankfully, I called someone else who repaired my system for just $2,000 by replacing the blower motor. This team is unprofessional and seems more interested in upselling than actually fixing the problem. I wouldn't trust them with a faucet repair, let alone a major HVAC project. read more

We used to use a shop called Central Services. They were fantastic! Then Blue Ribbon bought their company. They came out to look at our AC unit. Told us it needed a new board and a blower motor, and quoted us $3000 to fix it. I bought the board myself for $130 and replaced it with a phillips head screwdriver. Works great (and has for over a year). Blower motor was like $100-$200, I forget. Also very easy to install. Avoid, sadly. read more

Barrett and his partner were great, they got the job done sooner than I thought and put in some hard work on a huge job on 2 very hot days. I appreciate you guys- thanks again! Great customer service at the office as well. read more

Quick response and very professional. The repairs were done timely, which I appreciated.

Our rep from this business did everything he could to upsell his services, even though he was only called to look at a hot water heater. His recommendations were for $8000 of services, several of which were impossible for us to have due to space. We ended up with another, better plumbing company with no hype, good service and lower prices.. Do not recommend. read more

Horrible experience. Poor quality work. I could not get past their appointment bit. It kept asking me to repeat. An overall horrible experience. Too bad I can not give it a zero. read more

The people at Blue Ribbon Plumbing are friendly, knowledgeable and provided quick service. They came out to my house a day after I placed a call with their dispatch analyzed the issue (leaky pipe) and quickly fixed the pipe. The cost was very reasonable based on plumbing costs today, I would give them an overall excellent rating. read more

I've used Blue Ribbon twice now for plumbing issues. They have blown me away both times! Excellent work, great service, great price. Both of the plumbers they sent are stand-up honest guys! They will be my go to plumber / AC company from this point forward read more

Kenneth Johnson Jr at Blue Ribbon in Bastrop came to our house today. He spent a lot of time tracing where our electrical problem was in the house. He solved the problem in a very professional way. This was second time he did work for us and will definitely use them again. Thank you. Lisa Furry read more

Don't hesitate! If you need service that just has to be done, this company will help you through the pain while fixing what needs to be fixed. Did 2 minor jobs and attacked the big one, finished, cleaned up after himself. I'm sure the fee is reasonable, and brought assurance it was done right read more

Quoted $8800 to replace the waterline to my house. This was with a "Veteran" or "Senior" discount. I actually completed the job myself, parts and trencher rental for $550. Why such a huge markup??? read more

We needed a shut off valve installed for our refrigerator. We were lucky enough to get Ethan from Blue Ribbon Services. We were really dreading what might happen and who would do the job. We had a bad feeling about the whole thing until Ethan walked in. I quickly felt that he was very competent and and trustworthy for the job. He got it done, and there were no unpleasant surprises. We will call on Blue Ribbon Services again in the future. Thank you, Ethan. read more

Avi was patient in explaining and answer all question. professional, helpful and most knowledgeable. Having been in Austin area since 2014. Well, this person is the most qualified in my opinion. Hold on to him. read more

No urgency on there side. 0/5 for communication Paid over 2k and they haven't even given me a call to update me on anything.... Paid 17+ days ago ...... Call elsewhere if you need good work done asap And like good communication read more

This company has been coming out for years at our home after they bought the previous company we used. They said that our only 3 year old A/C was having freon leaks. So each year over last few years we had it filled at the cost of a few hundred dollars. This year they came and said now we need both a new coil ~$4000+ and freon ~$400+. We decided to get another opinion after they told us the warranty was never filed by previous company they bought. After getting two other reputable company opinions we are informed our A/C is perfectly fine. They also didn't charge us to come see if indeed we had a leak and needed a new coil. We are really feeling ripped off over the years by Blue Ribbon. Just get another opinion folks as you think you got a company that really cares and is doing a great job but then you might be getting a grand rip off. read more

Blue Ribbon plumbers are all salesmen. Their goal is not to get things fixed, they are specifically trained to spend time around your house to check many unnecessary stuff to identify selling points. This is not just a waste of everyone's time, but also there are many tricks you, as a customer may be difficult to deal with. In my case, the two plumbers showed up at my front door at 1pm on 15 Oct 2024 and they left at 4pm. The actual work only took 20 minutes. If you are sensitive about cost, Blue Ribbon is not the place to go. Their cost is much higher than normal. It's strongly recommended that you contact multiple plumbers to compare quotes. In my case, my main water valve had to be shut down so I got stuck with Blue Ribbon. read more

This company is about the upsell. I had a small job, but had a plumber, an assistant' and "QA" guy to do the bid. Naturally, when you are paying 3 people's salaries, it will be expensive. I would have given 1 star, but the people were very nice and seemed competent. I found a plumber, not a corporate conglomerate, who just did the work by himself, quickly, for 1!3 of the cost. read more

Issues from a prior local plumber's work left us with a blocked sewer line at 3 pm the Tuesday afternoon before Thanksgiving. Calling around to not only the local plumber that caused the issue, but many of the other local plumbers, surprised me that not one provided any emergency service, including one that indicated their next appointment was mid-December. I contacted Blue Ribbon. and within 10 minutes. they revised their schedule to get to us within a two-hour window (including the travel time to Wimberley). Noah arrived a little after 4 pm, videoed and diagnosed the issue, and not only cleared the blockage but also the sanitary line by 6 pm. Hats off to a plumber (Noah) and a plumbing company (Blue Ribbon) that both really know the meaning of "customer service", even when we were not a prior customer. We are now. read more

I had a water leak problem and called Blue Ribbon. They showed up promptly and located a minor issue with hose bibs. I will be calling them for future plumbing issues. read more

Water heater flush performed by Christine, great service, good communication, reasonably priced

I called around for quotes only to start. I only needed something very simple. Reattach the gas pipe to wall with existing brackets and a small gas leak at the regulator for my tankless heater. Most places quoted me $200 an hour on the phone. Blue Ribbon quoted me $530 for the fix. I thought doesn't sound so bad, maybe it takes them 2-3 hours to finish the job and must be hard labor. BUT, little did I know, the tech would literally finish the job in 10 minutes. One $30 part and 10 min of labor was $530. I felt swindled. What is that come out to 3k hourly for labor? My bad, I shouldn't have let the guy on phone who called talked me into doing it same day, and should have kept calling around some more. $200 an hour would have been way more reasonable. read more

These jokers first tried to reschedule as their technician "got hurt and had to go to the hospital" then they send another dude, who tries to quote as over $1,000. We say "no thanks". Another company comes and says that one of the issues just needed new batteries and the other toilets he fixed for free. read more

Jacob was very efficient and knowledgeable! He did a great job replacing a toilet and left everything neat and clean. He had come out earlier and told us what we needed and was able to come back out the same day and got the job done. We recommend this company. Cedar Park / Leander area. read more

BEWARE! I will be filing a lawsuit against this company. This company is unprofessional, and will commit crimes on your property. Rudy Flores tried to scam me , accuse me of being "spun" due to my medical condition, and after I refused to buy a $400+ part + installation (compressor kickstarter) that I confirmed I did not need he then proceeded to berate me for how much money I am willing to spend and then calls me a "spun Mother ****er" telling me on on drugs and to look at myself and then tries to instigate a fight with me on my own property. That's when told him to get off my property now and to be careful with my stuff. He then damages my cooling fins and pops a hole in my hose dragging it across my lawn with no care. That is when he proceeded to call 911 and FALSELY report that I pulled a knife on him and would not let him leave. He should have just left but apparently wanted to commit one more crime before leaving. The sheriff shows up and searches me and my property and then saw the video I had proving without a shadow of a doubt the story he made up was all confirmed false by the deputies because I don't even own a knife he described and the video is very telling that everything he described did not happen. When I tried calling the company because the sheriffs suggested I get in contact with them and when I got in touch with Amanda the customer service manager she immediately took their employees side, but after I sent the video and explained there is 2 sheriff case numbers she immediately sounded concerned and she told me she wanted to take care of this and will be forwarding this to the Owners and she even thanked me for sending the information to her. Then things went very bad as then she was ghosting my texts and then finally responded many days later and said "we are working directly with the police on this." Even though it was Sheriff not Police. To this day they have not responded. I can only assume the owners are not taking responsibility. I have never felt so scammed, embarrassed, frightened, and angry about how I was treated. Im very traumatized from this for sure. It's going to be hard to trust any service provider to come to my house ever again. So I will be escalating this and filing a lawsuit against this company for damaging my property and committing a crime against me on my own property while not taking any responsibility whatsoever. read more

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Call four times for a detailed breakdown of my bill and no response from them at all. I would highly not recommend this company as they're not responsive and their money back guarantee doesn't mean a thing they don't even rate one star. read more

Blue ribbons response time was excellent. The electricians were on time knowledgeable and quick to find the problem. They explained what the problem was gave me options and was quick to resolve my problem. They also made recommendations for future service and provided a quote I would highly recommend them to anyone. read more

Always makes sure the customer is satisfied! It worth giving them a chance. Service is great.

Josh was awesome, was quick and very knowledgeable and friendly. They communicated every step of the way, took pictures of the issues and showed us the item that was bad ( Copper pipe). Will recommend them to everyone. Doug the Plumber joined forces with Blue Ribbon Electric HVAC ( Smithville TX, Bastrop County) read more

Hats off to Blue Ribbon for GREAT Service. Their Service Tecs, Manny, Kalvin & Avery were well above average. I call Blue-Ribbon to address a leaking A/C pan in my attic. H2O leaking through the ceiling in several places. That was the symptom! The issue was the corner cutting install that was done by another A/C company that was a total disaster. The humidity in the house was high as well as the noise from the attic unit pushing mass amounts of air through the smaller duct work that was substandard for my new Goodman 5-ton unit. In short, the unit was killing itself trying to cool 25 hundred sq ft. Kalvin and Avery locked in on the problem. Small A/C ducts, Plenum chamber that was to small and improperly made. It was a mess up there. Manny came in and stayed for 11 hours replacing all of it before he and his helper left on the first day of repairs. They wouldn't leave until the attic was configured so that I'd have a cool home that night for Myself, my Bride and my 4 Aussies. EXCELLENT Service. Blue Ribbon went above and beyond. It's been 6 weeks since the work was completed. I don't write quick reviews. My home is quiet, the humidity is 2/3 less than before the repairs. I hardly hear the A/C running and I've been able to raise the sleeping temperature at night up 4 degrees as well as up 3 degrees during the HOT Texas days. Very comfy in the house. This crew was trained in the class room on the new airflow and relatedtoo physics that these newer A/C systems require to run properly. I'm pleased to have been the recipient of that professional training. Thank You Blue Ribbon A/C. Well Done. read more

Our water heater stopped working on June 10 so we called and requested service from our home warranty company (American Home Shield) on that day. After a week of being told they were searching for a contractor to come to our house for a estimate they allowed us to call a contractor of our choice. We had never used Blue Ribbon in the past but I am certainly glad I chose them to come out for a service call. They reported to the warranty company that we needed a new water heater and that's when the problems began. They did not want to honor the estimate and wanted us to get a second opinion. They again said they were searching for a contractor to come out. I called the warranty company no less that 25 times and Jason and Josh from Blue Ribbon called them countless times. After 30 days of fighting with the warranty company Blue Ribbon finally got our water heater installed. My reason for this review is that I don't know if many companies would have gone to bat for us like Blue Ribbon did. They went above and beyond working with a company that did their best not to honor our warranty. The customer service from Blue Ribbon was outstanding. From the ladies that answer the phone (Kaylee and Chandler) to the service manager Jason and to the technician Josh and the installers as well. Thank you Blue Ribbon for having our backs. read more

I recommend Josh from Bastrop, TX office. He was the plumber that came to our rescue. He was on time, polite and very professional. We were very pleased with the thoroughness of his work. We will definitely call them again when needed. read more

Long story, but bought an AC unit in 2023. I scheduled a annual maintenance ck initially for 3/11 with a window of 1-5 pm. Of coarse, I was out of town and got up early to make this appointment. I was on on the road about 2 hours, when BR called and said they were shorthanded and could they reschedule. I agreed, knowing I had done business with them since they were known a Mathison Heating and Air and life happens. I rescheduled for today 3/20 for time window of 8-12. I followed up at ~9am this morning to confirm the appointment and was assured all was good and would get a call when service tech was dispatched. At 11:58 am, no call - no show. I called and the BR representative could not tell me why, but would call me back when she could and provide an answer shortly as to why service call window was missed and when we I could expect their arrival - it is now 1 pm - no return call yet. Guessing boss is at lunch. If your time is important - think twice about using Blue Ribbon Cooling. Obviously being a long time customer has no value either. read more