I was concerned that mold was forming around an air conditioning register. Stans sent technician Pablo Alonzo Benitez. He did a great job checking and cleaning the Register and determined it was not mold. thank you Stans for hiring and training quality technicians.. read more

AC guy came and barely spoke English. How can we communicate about my broken AC? AC was just clogged and they wanted almost $800 to unclog!? AND the $89 appointment fee doesn't go towards the repair??!! Needless to say I just paid the appointment fee and told them to leave. read more

I would not use Stan's again. Our experience was incredibly disappointing. We were without air conditioning in the Texas summer, with our home sitting around 90 degrees. Stan's kept us waiting for an entire week stringing us along before ultimately informing us that they couldn't schedule a technician until the following week. Had they been transparent about their availability upfront, we would have called another company immediately and avoided spending days waiting in an uncomfortable situation. It's especially frustrating because Stan's used to have a strong local reputation. Since the company was acquired by private equity, our experience has felt much more like dealing with a large corporation focused on growth and revenue rather than customer service and accountability. I also feel for the technicians and staff who are left representing decisions they likely have little control over. My advice is to look for a locally owned HVAC company that can be honest about their schedule and prioritize customer relationships. In our experience, you'll likely receive better service and better value. read more

My frustration with Stan's continues. If I didn't have warranty on my units, I would go to another company. My AC is working, however my thermostat is black so not working. They were supposed to come out on Monday. I sat here all day and finally early evening. they call to reschedule for today, Wednesday so again, I have sat at home because anything close to my house is not within the 30 minute timeframe to even go do anything it is now 5:40 PM and I have yet to receive an update on when they are coming today. If they cancel and reschedule stay tuned for an update. read more

Recently paid $24,000 for work including a new AC unit. I initiated the $400 Austin Energy rebate through Stan's, yet they failed to file it before the deadline. They offered to send me a check for the $400, but only if I filled out a W9 and PAID TAXES on the amount. I refused and they never sent the check. Plenty of HVAC companies in the area don't give these crooks a dollar. read more

Stan's Heating, Air, Plumbing & Electrical - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Very disappointed with Stan's. Promises made; promises NOT fulfilled! We've had their Gold Service for 20 years. Not showing up twice within their scheduled window is not acceptable. read more

Bait and switch tactics. Constant back and forth run around of the call you back game. Technicians leave place a mess and don't even tell you when the job is completed or in my case half completed. I wouldn't recommend this company to my enemy. Trying to contact management is like pulling teeth. So ridiculous I would never use this company again in my life! read more

The service (Installation of two light fixtures with fan) was great. Albert came on time and worked efficiently. I think $475 for this job was too pricey. Next time, I'll do some comparison shopping. read more

Great service of the highest quality during an emergency. Service was excellent and even added some extra. Good value for the job. read more

Stan's Heating, Air, Plumbing & Electrical - Dead Coil :-) . Lasted a long time! - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Horrible customer service and absolutely terrible communication from their dispatch team. They claim using "AI" to route their technicians which ends up causing major delays and inconsistent response times. Complete shit show read more

I've been a Gold Service HVAC customer of Stan's for many years. Unfortunately, a storm caused an electrical surge that damaged the HVAC unit that serves all bedrooms, so it stopped working. I called Stan's on a Thursday morning and they added me to the schedule for Friday. Great. On Friday afternoon at 4:00pm, they called and said they didn't have bandwidth to come Friday or Saturday - but perhaps Sunday. I'm supposed to receive some level of "priority scheduling" based on my service contract. Needless to say, I called a competitor and they were great and resolved my issues on Saturday morning. Being added to the Stan's schedule had become an issue, as you wait around all day only for them to cancel. This had happened just a few weeks earlier for a basic maintenance review. read more

I had Stan's out on 9/12/25 to replace a metal sheet, clean my drip pan, and replace styrofoam from my previously failing evaporator coil--damaged components from an earlier leak. This should have been covered under warranty, as I had Gold Plan maintenance in March 2025 and renewed. When they corrected some of the components, they damaged my ceiling and insulation by forgetting to glue condensation tubes, causing a second leak that same night. Weeks of my requests for insurance or reimbursement have been ignored. I had to cut a hole in my ceiling myself on 9/13/25 to prevent mold and have already spent over a thousand dollars on inspections and property damage, with total damages in the thousands. The HVAC unit still isn't fully fixed, and I'm left to handle the property damage myself - including mold. As a Gold Plan member, I should be reimbursed directly--not forced to go through my builder, as they suggested. This is untimely, unprofessional, and unacceptable. I cannot recommend Stan's. read more

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They installed my hvac. Two weeks after the warranty expired the blower motor went out. They sent over a creepy technician who demanded a service fee visit charge that I was not informed about. Was super pushy and would not leave my house. Reported this after he left and still waiting for someone to get back to me. Horrible experience. Found another company that fixed my hvac for half the price Stans quoted. read more

Tech came for yearly maintenance. My system has been working well. Charged me 400 to check for coolant leaks. Said system was all good. Couple hours later system not working. Called for service requesting early am as I have no ac. Have been waiting all morning. read more

Stan's heating and air conditioning came to my house and told me that I had a broken PVC pipe underneath my house and quoted me $37,000. I had a second opinion the very next day and it was a clogged toilet, $500. D Robinson Flagler Dr below is the video of the clogged toilet! Not a broken pvc pipe 40 feet under my house. read more

I have used Stan's for years and have bought their HVAC SYSTEMS used their gold club membership for six months checkups. I recently scheduled their checkup and waited all day for them to show. They finally texted that they were rescheduling me for a couple of weeks later. Ok. That day comes and I wait all day and call several times to confirm based on what happened previously. I was assured they would be coming. I just got a text, not a call, that they were rescheduling me again. This company has gone downhill and uses AI for after hours calls. Do Not Use. read more

Terrible phone run-around with extremely poor communication from multiple employees. First guy on dispatch talked a huge game about how their techs have all sorts of parts of the van, he was sure they could come out and fix it there. Fine, whatever, and it wasn't a problem when the tech didn't have the part he needed...BUT then the tech said "don't worry, I'll get the part tomorrow and we'll have this fixed in the morning." Great, I thought - but then the guy never called. Whole day goes by, I call them, they try and patch me through to their parts dept, but they're all busy so they'll call me back. Another day goes by. I call again. Oh, turns out they don't have the part, they'll call me back. Nothing. Just ridiculous service with no communication, every step of the way I was forced to call and see what was happening. Total clown show over there, do not use Stan's. read more

BAIT AND SWITCH I called in about an $89 water heater flush that they were advertising online. On the phone, I specifically said that I had a tankless water heater, and the lady put me on hold to confirm that the discount was applicable. She told me it was, and scheduled me in for a few days later. Fast forward to today, the plumber comes and hands me a bill for $150 because the discount I saw online was for tank water heaters only.... The discount says "restrictions apply" and to "call to learn more", which I obviously did not learn more about. Terrible business practice read more

Stan's Heating, Air, Plumbing & Electrical - Fake news - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

I had used Stan's for years, but their service has gotten so bad, I won't use again. I paid $169 for 2 HVAC maintenance visits. They were supposed to come out today. I never heard from them. When I called them at the end of the day to check, they claimed that a second system had texted me mid day, but I never got it. They would not commit to reschedule me the next morning, would not promptly refund the $169, would not copy me when they emailed the refund request to their manager, and would not give me the manager's contact info. Terrible customer service. Sad what this company has become. read more

They scheduled a technician to come out between 8 am to noon but no one showed up by 7 pm.

We called Stan's when our hot water heater stopped working. They sent a technician and said the service call was $89.00. He looked at the hot water heater and said the panel was bad and that it was over $2500.00 to repair it. My husband said he would look into getting a new heater. The technician charged us $194.00 Not $89.00 like we were told. My husband figured out it was a 30.00 sensor. The control panel was not bad. Would not recommend Stan's. read more

Jackson was great 6 stars and would ask for again but the company to over charge for a capacitor by 1900% . I know you have to make money. But come on. Same one they charge 500. at home depot for 18.99 But thank to Jackson for service . I may have to rethink using your service again. This was 3 weeks ago **update sent info they requested same day- still no reply. They make it sound they are concerned. On this tread. But its a lie." 8/31/25 on Google review. read more

We called for an estimate for a leak in our yard. The technician came out and spent over an hour here, her conclusion was that we needed to replace the main water line and gave us an estimate $9,000. No work was performed other than the pressure test. My husband called them and complained, and was told a manager would be in contact, but we never heard back from them. My neighbor, who is a plumber came over and looked at it and said it was our irrigation line and he dug down and confirmed that was problem. The next morning we received an "Invoice" for $566 as if work had been performed! Still no call. Anything that was done by the technician should have been covered under the $96 Trip Charge for the estimate. read more

I have been a long time customer with Stans, In 2024 I purchased a Gold Star Membership. They called me late in 2025 and said I had one visit left. I scheduled for an April 2 2026 date. Before my inspection I called Stans and requested morning -no problem someone would be there between 8-12. I called a couple of days before to confirm and was told yes to 8-12 timeframe. On my appointment day I called at 12:30 because no one showed up. At that point Misty (CS) told me "No Stans doesn't give a time we call 1/2 hour before" I cancelled my appointment , asked for a refund and was told a refund would take 7-10 business days. I also spoke to Chris (mgr) and was told same thing plus he said Stans had been bought by a bigger company & Customer service was changing On day 12 I called about my refund and I have been calling since. Most of the time I was told LISA (head of Gold Star Members) was the one to issue refund. CS always left messages for LISA to call me back My refund was on LISA's desk. When I called to follow up today I was told it wasn't LISA but CHRIS who needed to talk with me. He called me back and stated that due to timing I was getting a refund AFTER a month of follow up this is what I get...... NEVER, NEVER would I use Stans again The WORST CUSTOMER SERVICE and I will be sharing my experience with everyone I now use Service Wizard- good customer service, employees & follow up! read more

Waiting 2 months for a Freon leak repair with no ETA, after approving the repair estimate. I have used Stans AC for repairs for the last 10yrs on three properties. It is disheartening to observe a recent decline in the quality of their service. read more

I have had wonderful service with the ac department but the plumbing department, I felt completely taken advantage of and I ended up paying 4k for a new water heater and installation. I had new tenants coming in and they showed up at 3pm putting me in a vulnerable state told me what a danger and hazards my instal was in and that I needed a new water heater. Stupidly i didn't not do a google search to see that a new 40 gallon water heater would have cost me $600 (at most $800). I had already signed a contract and could not back out and when i asked if they could just stop they said they would still have to charge me $2k for the visit. I feel completely taken advantage of and do not recommend Stans for plumbing at all unless you want to be completely taken advantage of. read more

Exceptional service provided by HVAC technician Daniel Corona! Daniel changed out our two thermostats and repaired a minor gas leak in our HVAC system with first rate service, efficient and professionalism. I called last minute as our issue was somewhat of an emergency but received same day service! Daniel stayed until the job was done. We also had plumbing technician Rick Clark out to the house last week to check out some suspicious water spots on the ceilings in our master bath and garage. Rick provided a quick and reliable diagnosis of our problem which allowed us to move forward with repairs. He did not try to sell us any services we did not need which was truly appreciated. So grateful to be a Stan's Gold Service member. Highly recommend them! read more

We had an issue with our shower in the master bathroom not draining. We tried using a plumbing slinky which did nothing. As we had used Stan's Heating & Air we called them and they could come by the same day. At 5:00 PM the plumber arrived and spent 2 hours working on the drain. The water drained but he stated we needed a Hydro Jet at $1100 to complete the job. This was after charging us $350.00. After getting Cold is on the Right to come by today we were told a Hydro Jet would not work as there were rocks in our drain pipes. Bottom line is we would never use Stan's again for plumbing as the person sent was incompetent. These guys are overpriced, under delivered and clueless. read more

Scheduling and dispatch are not working. I had preventive maintenance scheduled for the morning of 4/16/26. Toward the end of the morning I called to get a status on the appointment. Dispatch could not give any information. Because I had an afternoon appointment, I rescheduled to 4/30/26. This was set up as a "first appointment of the day" (8-10am) near 10 am I called dispatch to see if a technician was scheduled. They had no information, but said I would get a call 30 minutes before the technician arrived. At 11 am I saw a Stan's truck in the driveway . (No phone alert). The technician said we had dropped off the schedule and that he was supposed to be in Georgetown. I asked if he could do the service since he was here. He had to get permission from his supervisor to stay. Fortunately, he was able to do this. The technician was great. Calls into a supervisor have not been returned. Stan's has been very good in the past, but now you may have to be willing to wait all day for an appointment that may not happen. Disappointing. read more

Excellent customer service by the front desk to the technician Matthew Santos, both were friendly and professional. Although not happy my ac unit needed repairing (coil in the attic) my unit is still under warranty so that's a good thing. Highly recommend Stan's!! read more

Jonas was very polite and knowledgeable technician He explained me very well first and start drawing water heater He also checked everything carefully step by step The employee like him not easy to find these day Really appreciate it read more

Stan's Heating, Air, Plumbing & Electrical - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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I recently hired Stan's to do a hot water heater flush and maintenance check on my electric water heater in my rental while the unit was vacant. Technician came, did the flush, and readjusted the temperature of my lower thermostat from 120 to 140 degrees, saying it would help with the sulfur smell. He instructed me to run the hot water every other day to keep it flushed, that there was no need to replace the anode that I inquired about, and everything looked to be in good working order. When I came to run the hot water 2 days later as instructed, there was no hot water running at all. It appears that the higher temperature adjustment overworked both thermostats (the water heater has a lower and upper thermostat) and both stopped working. I called Stan's again and another technician came to inspect the unit. He quoted me $585 to replace both thermostats including a $250 unusual heater location fee. My lowboy 51 gallon water heater sits on a platform above the dryer unit, easily accessible with a step stool. I was quoted $350 to replace the anode plus additional fee as they would have to empty the tank and bring the unit down to replace the anode for a total of a roughly $1000. I went ahead and scheduled the repair but after doing a little research, I called in to cancel. The service agent on the line told me a manager will call me to discuss the issue. One week later, I still haven't gotten a call back. In the meantime, went to Ferguson's Plumbing Supply on Airport Blvd armed with the serial number of my AO Smith water heater. They ordered me the two OEM thermostats for a total of $50 (it took 3 days to get the part). It took shutting off the water heater breaker, a screwdriver, a voltage tester for $20, a small step stool and 30 min to replace the two thermostats. Water heater is working once again and I'm glad I took a pause to do a little research (or rather wait for the manager call I never got). I'm guessing the quality of work has a lot to do with the integrity of the technician assigned so I cannot speak for others on their team but I will not hire this company again. read more

They don't seem to care very much about customers. Called for an appointment on Thursday evening for next morning. I was told I would get a text with a service time window. Text never came so called at 11:30am and was told I was technicians next stop, 2 pm no communication call back and now I am assigned to a different technician, and they will arrive at between 2-6. 5:15 pm tech finally shows up and new motor was needed and they could get it installed next day if parts were in stock. During the diagnostics tech tells me they turn down couple of hundred customers each week because they are so busy. He told me I can expect the repair cost to be 800-900. After the service no communication if part was in stock, no quote for repair, nothing. I call that evening and got an answering service and someone calls back and says parts department is off till Monday and they can't tell me if the part is in stock until Monday. The following Tuesday I get a quote for 1750 which is about twice what the tech told me. By the way I was able to get another local company to replace the motor on a Saturday for 700 bucks. If you want a company who cares about their customer look elsewhere. read more

I used Stan's once before and was very happy. This time however was a DIFFERENT story. They had to dig up my front sewer line to fix. Well they just keep pulling numbers from thin air for the price. Seem to make it up? Honestly, weird. They also never kept me updated at all. Had a huge pit in my yard for a week. No calls, texts, nothing. I would NEVER USE THEM AGAIN. Look around, there are better plumbers. Guess they are going downhill. read more

My recent experience with Stan's was so unprofessional that it's hard to believe. I had an HVAC issue covered under my builder's warranty so I scheduled Stan's since they are the ones who installed the unit. Corina called me to cancel & reschedule 3 separate times, stating techs had been out sick. I was super understanding and this wasn't a big deal to me. Everyone is short staffed and people get sick. I had no idea this was foreshadowing my ongoing experience with them. When a tech finally came out he diagnosed the issue and was able to confirm it was an entire missing piece that was never installed. First strike against Stan's, they did their job wrong the first time. Now that we knew the problem I had to schedule again for someone to come fix it. When they finally came it was 2 guys. I had to ask them to wear shoe covers and they weren't thrilled about having to go back to the truck (instead of being prepared and having them initially) they went into the bathroom to fix the issue. I asked them if I should move any of our personal items out of there and they told me no. They finished the job and left. Afterward I went in and saw that they had destroyed my bathroom. They had to cut at drywall and left it everywhere. Not to mention it was very clearly where we bathe our child so all of her toys, towels etc were all covered in drywall. They installed the unit crooked and left dirty black fingerprints all over the ceiling. They also took a nice chunk out of the wall with their ladder on the way out. I called and spoke to Corina about the issue. She said to send pictures. I sent them and never heard back. The next day after calling twice I finally got ahold of her and she was so incredibly cold and rude to me. Absolutely zero apologies. Did not even try to take responsibility for their actions. Just coldly said "we need to get you scheduled and don't have anyone til next week" so you mean to tell me after 3 reschedules and some very shoddy work, I'm back at the bottom of the list? Just wait, it gets better. The guy who came the following week wasn't given a reason for his visit, the notes just said that the other guys left a mess. So he wasted his time coming out. Due to all of the cancellations, I also had to cancel the follow up drywall appointment that was set to repair the drywall after Stan's completed their job. When this company was finally able to come they went to go and do their job and stated that the fan piece (the part that was "repaired") was installed incorrectly and was very likely going to fall from the ceiling. Thats right, a heavy bathroom fan in the bathroom I bathe my child in was not actually secured. So those 2 guys who destroyed my bathroom didn't even do their job right. So once again Stan's had to come out. This time Bernie came. Bernie showed up, immediately put shoe covers on and was beyond friendly. He went and looked at the issue and went and got plastic to tape around the walls to protect the bathroom. I asked if that was standard and he said yes. He was extremely thorough and professional and fixed up all of the shoddy work that had been done. THANK YOU for being friendly and competent unlike every other person I dealt with. So yeah, an issue that only happened due to their error in the first place took 3 cancellations, 4 actual visits and a lot of cleaning on my part. This is one of the worst experiences of my life and I wouldn't recommend Stan's to my worst enemy. read more

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If I could select no stars, I would. Highly disappointed and didn't expect such horrible service and customer support after buying new AC from Stan's. AC balancing is part of the purchase and was told it would be completed a month after installation.... It's been 4+ months and no rebalancing (not to mention the drain lines were installed backwards during initial install). We work from home and the office is like a sauna. Called multiple times with no return calls to schedule an appointment. And worse, spoke with two different managers who promised to "make it right" with absolutely nothing done to complete the work we paid for. Management / owners don't quite get the customer service part of business. After 10 years of being a customer, I'm done with Stan's...will be better off finding another HVAC company - there are numerous other options in central Texas. --------- This is Stan's Guarantee: Satisfaction Guaranteed We give a 100% guarantee. If you are not entirely happy with your service, just give us a call and we'll make it right. read more

Stan's sent Jackson today to do the final inspection and tuneup for my 1 year old Carrier HVAC system. He was very thorough and made sure everything was in working order. We have been very happy with the system and Jackson was very knowledgeable and professional. read more

I'm the facilities director for a church/school combination with a need to replace a 2 ton unit on a classroom building. I was told curtly by the person answering the phone they weren't taking on new commercial business. That's an arrogant way to run a business. read more

We recently used Stan's Heating and Air for three spring A/C tune-ups at properties we manage. While the process required unnecessary owner authorization despite us being the property managers, it got done. But when scheduling a fourth property, things went sideways. I had already submitted all the info--address, tenant contact, owner details--and the owner called to authorize. I told the tenant to expect a call, but Stan's never followed up. The tenant even called them, and they refused to speak with him. When I followed up, they suddenly required upfront payment and refused to contact the tenant, saying they were "too busy" and that the tenant had to call again. I asked if they could call later in the day, and they still refused. The representative I spoke with was rude and dismissive, showing no willingness to work with us. After all the hoops we jumped through, they still wouldn't schedule. I won't be using Stan's again and wouldn't recommend them to anyone needing reliable service. read more

Waste of time. I called them to replace my water heater and a dying HVAC unit. Since they're different divisions I had two different sales guys come out the following day (not an issue). The first sales guy suggested a Rheem product which I said I wasn't interested in due to my horrible experience with Rheem heat pump water heaters (they're horribly loud). He said he would get back to me with alternate options (I also suggested several models). I followed up two weeks later after hearing nothing and was told I would get a callback from the sales manager the next day. It has been a week and no call back. Total waste of my time. The second sales guy quoted an HVAC replacement like I had requested. He sent it via email the day after the visit. I fired off about half a dozen questions regarding the equipment asking how it compared to a competing HVAC manufacturer. I never received a response. So, my takeaway about this vendor is that they can't offer anything outside their box, they don't listen to customer requests and they don't respond or follow up to questions. read more