Two stars because their techs were great. Desmond, Frank, Nick and Tyler were great the seven times we saw them over the past year, but after having to clear my family out of the house multiple times for AC issues. I'm done. We purchased a $25k American Standard system plus a $6k mini split for my garage from Elite for our new construction home. After moving in January 2025, we came home to a non functioning system after a trip in May. We had an emergency call and Frank came out and fixed the system. Clogged drain line, which after 5 months of use is apparently a maintenance issue according to them and I got to pay $447 for their services. Asked about their maintenance program, no response from anyone. System goes out 3 days later. Now it's a sensor issue, so the tech bypasses the sensor and calls it good. No charge, but also no refund for the previous service and no response on getting on a maintenance plan. Two weeks later, system goes out again it's a breaker issue. After getting that fixed on my own the system worked fine for the last year. September 2025, I found water in my garage and my mini split was leaking through the wall. One of the pvc elbows wasn't glued properly on the drain line. Elite fixed it free of charge. June 2026 my main system suffered two major failures. Leaking coil and compressor failure. Elite confirmed this, but decided, I still got to pay the $289 off hours call, while I waited around on Father's Day for them. Because I'm now out of my 1 year labor warranty, I was offered "a deal" on the service while the parts were covered under warranty. This is the point where I just decided that I could no longer work with this company and I was really out the price of a Honda Civic, minus the reliability. After telling them that wasn't good enough, their service manager Tim tried to make it right, offered to replace the parts and labor for free. If this had been the first issue, I would have taken him up on it, but I'm at a point of zero confidence in this company. Maybe I had bad luck or bad installers initially, but I decided to take care of my family and have a new unit from a different company installed. Despite what the jingle on the hold line says, which I'm very familiar with, Elite Air Conditioning and Plumbing does not care. read more

Elite Air Conditioning and Plumbing - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

I called after hours due to a bathroom sink drain clog. The HVAC condensate line fed into the sink's p-trap, and was thus filling the sink with water quite rapidly. Zachary arrived after working a difficult job, yet was extremely friendly and informative. He explained the work he would do in detail, as well as the potential cause of the clog. He was then able to resolve the issue quickly, and left no trace of mess or clutter in the bathroom. Zachary and Elite made a stressful and frustrating situation easier to navigate, and I'd highly recommend them for any plumbing or HVAC needs. read more

I've used this outfit twice now and highly recommend. They are responsive, knowledgeable, fast, and honest. I feel like the techs go above and beyond just doing the plumbing in explaining what's going on not just with your current issue but with overall system, what the city does or does not do, code, etc. Great work by everyone I've worked with over the years. Zach was really good, as well as that fellow I worked with before but I forget his name. Good people here. read more

Still leaving this 1 star. Our office and master bedroom don't heat or cool. I ways make sure they are on same setting with the wifi they added but it doesn't help. They suggested this heating cooling system off the size of the rooms. We got blinds installed on inside and outdoor that block the heat of the sun but it doesn't matter because a big enough heating cooling system wasn't installed originally. read more

Elite Air Conditioning and Plumbing - Our bedroom - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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Frank Barbera came on a hot Saturday night to save us and my dog from having to spend the rest of the weekend in a hotel. I've always had great experiences with Elite from getting systems inspected when I was house shopping to regular maintenance for several years but today when I called the answering service in kind of a panic and then Frank texted me 15 minutes later and came almost immediately to my house they exceeded all of my expectations. THANK YOU Frank and Elite! read more

We had an issue arise and weren't sure of the source. Since the company we had previously used for HVAC is no longer in business, I went to BBB and Yelp to do a search. All the reviews pointed to Elite and they definitely stand up to their name. They responded right away and were so respectful and courteous of both my home and my family. The technicians (I wish I could remember their names to give them credit) that came to my house were so professional, and yet also friendly. The gentleman that came out the first day, was with the plumbing side and determined that we potentially had an HVAC issue. They were able to send an HVAC technician out the very next day. He thoroughly checked our entire system to ensure everything was working correctly. He also was very knowledgeable about the maintenance plan they offer and made sure I would get a quote for that. Have a working and well maintained AC is crucial for Texas summers and both their service and maintenance plan are very reasonably priced. I hope we only need them for regular HVAC maintenance, but their number is saved for plumbing & HVAC emergencies, too. Highly recommend. read more

Amazing company to work with!They are always fast in finding an appointment. They can always handle the problem. They are super respectful and friendly and their prices are great. I have been using Elit's services on advice from my contractor and they've never disappointed! I have been on their hvac maintenance plan for over 5 years and they've made several fixes during that time to my old a/cs (plugged drain in attic, condenser replace, install thermostat, fan motor) and they've always done a great job making it sound like it was easy as pie. Elite literally LOWERS your blood pressure instead of raising it while dealing with them. Recently, Landon came out and fixed some plumbing issues like it was the easiest thing for him and he was so easy to understand what the problem was, he was so helpful. As well, Calvin also did a great fast job of diagnosing a broken fan motor and immediately submitted several price options without my even having to ask for them. The office, reception and technicians are the best, performing above and beyond. You can't go wrong with Elite Air Conditioning and Plumbing! read more

Elite installed the HVAC system in the newly built home that we purchased 2 1/2 years ago. I signed up for their maintenance program which includes visits for system checks twice per year. We called them out in May '25 due to poor system performance in one of the two units. They indicated that there was likely a refrigerant leak, but they could not find it. They added refrigerant and said to keep an eye on it. In October '25, we called them out again, due to substandard performance of the same unit. This time they found the leak in the coil. This time lapse was very significant since my 3rd party home warranty coverage of HVAC and plumbing type isses expired in July '25. Under this warranty, Elite (or whoever does the repair) would be paid by the warranty company and not me, the homeowner. The coil is under a manufacturer warranty but the labor and refrigerant is not. The issue is Elite's complete lack of concern or desire to work with us, a customer who has regularly paid them for maintenance. When I explained the significance of the May diagnosis and the October diagnosis, I got back a major shoulder shrug. Their first response was, "we don't do warranty work". That's not the point. The five-month delay between "not finding" the leak and locating it, meant the difference between $0 out of pocket for us and their initial estimate of $1,800. (Keep in mind these systems are TWO YEARS OLD.) As I tried to explain this, the email responses back from them just got shorter and more indignant. They basically have stopped responding. The alternative approach was to 1) show the slightest bit of empathy for the situation, and 2) work some kind of deal where their costs are covered and, guess what, you save a customer who would have stayed an advocate for Elite. On the contrary, I will steer people away from Elite at every opportunity. Buyer beware. The story ends with us staying away from the "big guys" in the HVAC business who seem more driven by profit than true customer satisfaction (regardless of their advertisements). We used a reputable, licensed, small HVAC supplier whose quality of work and reputation absolutely matter to them in order to drive their continued success. And we saved a bunch of money... read more

I can't say enough good things about this company, and specifically one of their plumbers, Talmage(pronounced Tom-age). He's courteous, timely, and most importantly, HONEST. I'm a hands-on, DIY type of guy, but sometimes you just need a pro to get it done quickly and correctly. They've come out for both commercial and residential plumbing work on three occasions, and each time the service and pricing quoted was fair and accurate. No price gouging and no unnecessary things that "have to" get fixed. There's never a fun plumbing job, but Talmage and Elite take the worry about being ripped off out of the equation. Quality work done with integrity. read more

great service!! had issue with toilet leaking they came quickly and fixed it! but somehow it didn't work well and they came next day again and replaced whole unit thanks! read more

Great service - fast and affordable! We had a leak that was taken care of in no time and the plumber was very friendly!

Elite Ac & plumbing is exactly that... elite . From the fantastic service, responsiveness, attentiveness to showing up and identifying and remedying the problem, I have had nothing but a great experience with the Elite AC team and particularly my plumbing specialist, Talmage. Thank you for all your hard work and helping me so swiftly!! read more

Elite had the best ratings online which is why they were the first company I called when my AC stopped working. Chris the estimator was out the next day doing a diagnostic and sent me a quote same day. W After getting quotes from other companies, elite was the obvious choice. They were quick to schedule a day to set up my new equipment and had excellent communication. On the day of the installment of my new system, they were on time, progressional and got e wry one completed ahead of my expectations. Gary and Marcus had amazing customer service and crew and answered all my questions. I would recommend this company 10/10 times. Thank you!! read more

Elite Air Conditioning and Plumbing - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

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Preston and Eros were great. They were kind, respectful, very communicative about what was happening, and they got the job done well in a timely manner. Elite took care of everything having to do with the builder's warranty without me ever having to even see the bill. But I will definitely be calling Elite back for even regular maintenance since I really appreciate their service and how fast they were able to take care of me (they were able to come out within a few hours to come check it out and installed a temporary solution, and the next business day they came out to permanently fix the issue) Thank you for the great service! read more

2 years after install, I have only a few complaints: 1) Emails quoted me for a 3-ton system, but then the quote I signed had a bait-and-switch to a 2.5-ton system. 2) Additionally, my quote included an expensive repair line for "duct work modifications", which did not seem to happen. (The proper strapping and routing of ducts was already to be included with the HVAC installation. But there were no extensions / additions of ducts to my knowledge because they all look like the same ole dusty ducts, just strapped up off the ground. Maybe I'm mistaken here, but either way, the hot room I mentioned during consultation is still hotter than the other rooms.) Unfortunately I realized this swap and non-work many, many months after installation and didn't bother bringing it up with management since my online "signature" is on the 2.5-ton contract and because I don't even know where to begin with requesting reimbursement for the "duct work" because it was bundled with insulation. Just leaves a bad taste in my mouth, but from what I understand, the salesperson I originally worked with is no longer with the company. 3) Although technicians have seemed unhurried in answering my questions, maybe not all are great at critical thinking around my thermostat's inaccurate temperature displays. *** I have been told that the thermostat absolutely cannot be wrong in temperature readings (nevermind that it is an electronic device dependent on correct circuitry and a slew of variables other than its location). *** I've also been told that there is no way to calibrate the display temperature to match my thermometers (which turned out to be inaccurate; there is indeed a setting that the homeowner can adjust). *** The inaccurate temperature readings have nothing to do with the "Overcool" feature, but I was served a lesson on the latter anyway. It's all a little frustrating for this engineer, to say the least. If I'm to be generous, perhaps they all just wanted to mark their jobs done and couldn't be bothered to think beyond the scope of the specific task at hand (the coil change, the sealing). *** The only reasonable suggestion was that the readings are expected to be +/- 3 degrees from true temperatures. (!) (This is not the case with my other thermostat, which is always within 1 degree. I wouldn't think it would be the case with this thermostat either, but that's what the company rep said.) Also, technicians might forget to follow-up even if they say they will. Tip: Easiest to call the office to get on the list for a callback / scheduled visit. So why the 5-star review? I have called Elite several times this past year to check the pressure (which was low, so refrigerant was added), check the pressure again (which was low again, resulting in replacing the evaporator coil due to a refrigerant leak), and seal up air leakage on the indoor unit. I could have avoided all these calls if (1) the coil hadn't been faulty upon installation and if (2) technicians had been more thorough to begin with, eg considered diagnosing WHY the refrigerant was low at the time (I was told that perhaps it had never been the correct amount when installed), sealing everything properly after replacing the coil. That said, the customer service end of the company is done well. - Responsive office / call center. - Elite has honored their 2-year labor warranty right up until the end of the 24th month without issue. Though now I'm scared of future costs if something like my evap coil is once again discovered to be leaking, and it takes more than one technician / trip to get to the proper diagnosis and solution. I do believe that Elite has the right intentions and a respectable approach to business from an operations standpoint. They can't totally oversee the conversations had between technicians and clients, unfortunately. I don't regret recommending them to my friends. (Hopefully no more broken parts are discovered.) Just gotta read the fine print on your quote, pay attention to what work you are / are not getting sooner than later, and do a bit of your own homework! read more

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Thomas and Andreas came to repipe the line from the leak they had repaired last week. They were professional and very concerned with getting it right and doing no damage. They tested and checked everything. It was not an easy job in that the crawl space they had to work in was very small. They not only succeed in getting everything done but they left me in better shape than I was originally. These guy take great pride in their work and the fact they want to make the customer happy. They are welcomed in my home any time. read more

My garbage disposal stopped working and when I emailed Elite for a quote Veronica responded very quickly and had a technician available same day. They called when they were en route and arrived on time. Justin was courteous and quickly found a small foreign object in my disposal that once removed rendered everything back in working order. I will absolutely call them again when I have plumbing issues! read more

I called this company on a Sunday for emergency service because my air conditioner was out. The answering service took the message, the technician called me within 30 minutes and was at my home within the next 45 minutes. The technician found the issue, explained it and fixed the issues within 1 hour. He was honest, polite and professional. I could not have asked for a better experience!!!! I highly recommend Elite Heating and Air-conditioning Service!! I have found the company I will use from now on. read more

Elite provided excellent flawless service from start to finish. My plumber Thomas arrived early as they indicated, found the problem causing the leak in my ceiling and went above and beyond checking my hot water heater that could have caught fire any moment from its malfunctioning. He got me a very fair price and was a godsend for me and my son. I can't say enough how blessed I felt having him in my home fixing the issues I had. I would recommend Elite and Thomas 100%!!! read more

Our AC unit was only blowing hot air. Phoned elite they were here within a few hours. They evaluated the inside and outside units, saw that the wires had been cut with the weed wacker. They fixed it and now we have cool air and the price was surprisingly reasonable. Would recommend to family and friends. Thanks guys!! B.J. read more

Alex does a great job of selling systems. The installation crew did a great job, they were polite and wore masks the entire time. Elite's follow-up was and is lacking. I had to call multiple times about assistance with my rebate applications and to correct my quote (I had decided on a thermostat that was different in the original quote). I also had to follow up to get a receipt. Don't companies usually provide a receipt? All I had was an incorrect quote until I asked for a receipt. That was odd. When I followed up with their office about the receipt, corrected quote and rebate application (Alex told me he would call but did not), I mentioned one bedroom was not cooling properly. I asked multiple times during installation if my duct work was satisfactory and was told it was. They even made the return larger. Afterward, one of the two bedrooms was still five degrees hotter than the other, even though they are 10 feet apart across from each other. I was told they would call the following week to send someone out to evaluate it. I told them I had specifically told Alex to check the duct work prior to installation because that room had never cooled properly. They did not call the following week, they did not call, at all. Poor service. Poor follow-up. Poor service by not calling when they promised they would. Many companies sell Trane units. I wish I had gone with another one. If you want a new HVAC unit, I guess they're okay, but if you expect good service and follow-up, I recommend you look elsewhere. read more

Great customer service from the entire staff at Elite. The evaluation/diagnostic appointment was followed by the appropriate repairs. Both were coordinated by Jennifer quickly to accommodate our schedule. Kudos to Ryan the diagnostic tech for trouble shooting our issues! All technicians arrived as scheduled, were polite, and followed up verbally with an explanation of repairs which were completed. Summer in Austin can easily become "Too Hot" without a dependable HVAC company like Elite. read more

I highly recommend Elite Heating and Air. They are locally based and offer quality service. The office staff was nice and answered all of my questions. We were able to schedule an appointment within a week. The tech was great. He called and asked if we were ready for him to come. He then let us know when he would arrive. The tech showed up when he said he would which is important! The tech also wore a mask, which we appreciated! He explained what he was going to do, then what he did do and how things looked. I loved that he wasn't bothered by our barking dog and pet him too!! My favorite thing about Elite is that they sent us a checklist after the service. It explained what was done and the results of each thing. Our Facebook neighborhood page is always looking for recommendations. I will tell my neighbors how great Elite is! read more

Alex and his team at Elite we're extremely efficient and professional installers. The system works beautifully and I stayed within my budget. I highly recommend their services. read more

Loved this company in the beginning, especially Ryan who is 100% reliable, knowledgeable, professional and friendly. Unfortunately I had an ac problem and had a different technician. I questioned his diagnosis and cancelled the work order. Upon calling them back to request price and reorder of service, this tech Never Called Back. 100% unacceptable. Bye-bye. New company doing twice the work this person recommended for same price. Nope. Update: received a great call from Elite, totally apologizing and even indicating the person in question no longer worked there. I personally should have contacted the company sooner. Great group of people. I will definitely use them again. 5 star read more

Our A/C went out and after reading multiple reviews I decided to try Our A/C went out and after reading multiple reviews I decided to try Elite Heating and Air Conditioning. We have a unit that's almost 20 years old and we're not quite ready to replace so I wanted an honest service. Several reviews had stated that their techs don't try to up-sell you. They were able to send a tech out, Herman, the following afternoon after our unit went out. Herman was really knowledgeable and explained what the most likely problems were. He was able to diagnose the problem quickly, had the part with him, and had the unit running again within half an hour. Even though it was after 5pm, he fully serviced the unit at my request, since we didn't want to chance something else going wrong with Summer in full swing. I purchased a package of two complete maintenance services, one for now and one for later, at a 15% discount and he also applied the discount to my repair. I felt the price was already really reasonable. I was super happy with the service and I will be using Elite from now on. read more

Great company! Their techs are great. They wear masks during Covid so you feel safe too. The office staff is very friendly and helpful. Antonio is a very kind and a really helpful technician. He shows and explains to you as well. I would highly recommend them! Keep being awesome y'all! read more

Excellent service and installation. They were SUPER fast and very professional. My partner and I have a very weird house and they were able to find a heating and cooling solution that worked perfectly for us by moving our existing mini split and adding a second one. They knew exactly what to do and worked with us every step of the way. They are definitely worth every penny! read more

I recently used Elite AC and signed up for their Bi-annual home servicing. My experience was great from my first phone call to inquire about pricing. Alice was very friendly and helpful and emailed me back as she said she would that same day. Ryan was my HVAC tech that came out and was very knowledgable and professional. He showed up on time and even wore booties over his shoes as a professional courtesy. It took about an hour or so and he answered any questions I had. My stepdad is an HVAC tech in Arizona so he gave me a list of questions to ask and Ryan answered all of them. I would highly recommend Elite and will also recommend to all of my neighbors! read more

Don't know what they're doing. Charged $757 to NOT fix my wine cellar's cooling unit. Then bid $11,757 to replace the unit. Took their description and got a bid for $3,200, but instead the second bidder replaced the compressor and it works perfectly. Charge was $1275, 89% less than Elite wanted to charge. The "Elite" experience was actually worse than described, but you get the idea. read more

A/C went out earlier this week, and Greg was my service tech. He was on time for scheduled appt, called ahead to let me know on his way, and one of the most professional, knowledgeable, and personable folks I've ever had the pleasure of meeting. He started troubleshooting right away and worked diligently to determine precisely what was causing my outage. After replacing several components in the process of elimination, it was determined that the 19 year old unit was indeed done for good. Greg promptly got on the phone to get my unit replaced as quickly as possible. While he's on a much deserved break this Saturday morning, I trust him when he says his #1 crew of Angel & Hector will provide the same high level of service that he would. Fingers crossed I've got a working A/C when I update y'all about the installation! Update: Angel, Frank, and Kevin arrived on-time and got to work straight away! They've given me an estimate of 3 hours, so here's hoping for a nice and cool Caturday afternoon! read more

I was a customer with Elite for 2 years. I was pretty much pleased with them until my thermostat stopped working. I just had Elite over to do the heater check that Friday and noticed on Mon when I turned the AC up that the thermostat (not battery operated) is blank/not working. I called Elite at 7:30am spoke with a man and he said he would try to get someone out. When 12 noon and no call, I called them back and spoke with a lady and she said I was 6th in line and that she would give me a call later. Well here it is after 5pm no call nothing and this is 88 degrees and humid in Oct. At this point I was starting to panic. I called another company after 5pm they had someone over by 7pm and my AC was back and running by 7:30pm. It would have been totally ok if Elite would have said they weren't going to be able to make it, so I could have tried to get different company over sooner. But no they dragged it out all day and I had to keep contacting them to get a status. Not to mention that I had someone out Friday and they didn't see a problem. Oh the other company just had to flush a hose out and the AC started working again. It looks like I will be moving to the other company. read more

Our experience with Elite, and specifically Jason Goodman, was better than anything we could have hoped for. We originally tried to go through the HVAC service our insurance told us to go through, but I decided to do some research before committing. I put in a request on Elite's website on a Saturday and Jason called me almost immediately. We spoke on the phone for a good while about what I was dealing with and Jason gave me an idea of what Elite could do. He quickly got me a quote (that was cheaper than the other HVAC company!) and I generally felt much better about doing business with his team. I told Jason that it's our first home and that our budget is tight, so we didn't need the best unit in the world, just something that would be good quality but lower end in pricing. Jason was very honest about the options and didn't try to push anything on us at all. Elite seemed like a trustworthy local business whereas the other one just didn't feel quite right. Jason got one of his guys to come out that same week to look at the unit in person (I can't remember his name, but he was also a really friendly, helpful guy). Not only did they get us a great unit for a great price, but they even got their team to come out and install on a weekend with no extra charge! The guys who did the actual installation were friendly and professional, and Jason always was nice enough to answer my calls or emails throughout the process. After the whole thing was completed, Jason followed up to make sure everything went well. Overall, we're so happy we went with Elite. Jason is awesome and we highly recommend them for your HVAC troubles in this insane Texas weather!! read more

Kyle and his Elite AC team are the best. I have had a lot of HVACs installed through the years and these guys cannot be beat in quality or cost. One simple example are the copper connections. They use all the proper fittings! I can't tell you how many times I've seen companies pinch together copper tubing and weld it without fittings. Also, the plenums were attached airtight to the units. There was no skimping on mastic where necessary. There are lots of little things I notice and these guys covered all the bases! Thanks, Elite AC! read more

Excellent all tbe way around. Called at 2 p.m. due to trouble with my heat pump, and Alex arrived within an hour. Very knowledgeable, courteous, professional and honest. I purchased the twice yearly check for heating and cooling units because this company seems to have what it takes! read more

I am a general contractor, and I have worked with the people involved in this company since 2007. Kyle was initially with another company and worked with me and all of my clients. I was very excited when you decided to go out on his own. Not only do they do a top-notch job on new installations, I have been able to refer them for service work to many others. His workers are friendly, knowledgeable clean up after themselves...which is a big plus in my book. I highly recommend elite heating and air-conditioning. read more

Called Elite for Quote to replace Heat and A/C system. They sent Tech out He looked over old system and said he would E mail quote and call and discuss bid. He was out Wednesday morning and this is Sunday afternoon and I still haven't heard from them.Also this is after Calling them Saturday afternoon even this involved 2 Calls and being on phone 10 -15 minutes each time. Finally got answering service and was told they would deliver mess. Immediately. I guess this was a total waste of my time.Also no heat at home during all this time.Good luck with this company as they apparently don't care much about customer service. read more

We had a tech come look at our a/c that was sent by the warranty company. They were in and out of here in 15 minutes and the diagnosis they gave us was going to be very expensive. Called Elite for a second opinion. They were so helpful! Came out right away, re-diagnosed our system and found that the other guy was trying to take shortcuts for easier work and more money. They fixed our system for a great price. The tech took his time, explained everything to us and even did a little extra cleanup and providers tips for our unit. I would 100% recommend them. read more

woke up at 1130am today (a Saturday) to a warm bedroom and warmer house. the temperature continued to rise (wooo July in central Texas!) so i called a couple places and these guys happened to answer. the calls are routed to a call center, so I was worried I'd get the run around and never hear back despite being told I'd get a call back in 30 minutes. I did not (get the run around), and Miguel called ~20 min after I placed the service call. he came out 3.5 hours later, during the one hour window he said he'd arrive. and it was 87 degrees in my house!! my dogs, cats, partner and I were dyinggggg and I was literally spritzing everyone (even the cats) with water to keep cool. Miguel fixed (replaced? idk) our broken compressor and possibly something else in less than 45 minutes. he was professional, worked quickly, and even tried to fix our water heater after we asked him about it lol. my ac is now working and tbh that's all I care about. Miguel will always be Jesus in my mind cause he saved the day. HALLELUJAH AMEN read more

Still wondering where my quote is. Jason responded to my email request within a couple of hours on a Sunday, and I thought Elite was on top of things. He came out on time and took measurements, pics, etc. That was Tues. Asked if he could have his bid by Friday, and he said no problem. That was the last I heard from him. Called their office 10 days later, left my name and number to what sounded like a frat party in the background. Again, no response to my call. Cannot recommend. Recently moved back to Austin. read more