Having a house leak and needing to demolish the whole downstairs was nothing we anticipated or…read morelooked forward to. However, Greg at ServiceMaster Restoration made it a great experience! Although recommended by our insurance company, I immediately felt that Greg was "on our side." He was genuine and honest, and walked us through the process like we were family. He kept us informed every step of the way, even letting us know when he was on his way so we didn't have to sit in the dusty loud house waiting for him. And his crew of Tony & Jorge who did the demo were just as sweet & considerate, along with Manny. In these situations you never know what to expect or what you'll end up with, but I really think we got "lucky" with Greg at the helm, and his fabulous crew! I have since recommended him to others as someone who is reliable, trustworthy and genuine. And to me, having those human qualities are just as important as having the skills to do a great demo job. Please share our gratitude with Greg & his team. I feel like we made new friends!

Servicemaster Restore by Restoration Pros - Truly Exceptional Service!…read more We had a major water issue at our home in Los Angeles, and Servicemaster Restore was an absolute lifesaver. Even though they're based in Oxnard, the distance never affected their responsiveness or the quality of their work. They showed up quickly, fully prepared, and handled everything with total professionalism. Greg was especially outstanding. He explained the entire mitigation process clearly and kept us calm during what was honestly a very stressful situation. His patience, knowledge, and reassuring attitude made a huge difference. The team went above and beyond from start to finish. If you're dealing with water damage, I can't recommend Servicemaster Restore by Restoration Pro enough. They truly deliver top‑tier service.

Sarah is fast at responding and making sure that she's in touch with you as you go through the…read moreprocess. We are thrilled to work with her. Also her project manager Jason is always on top of his stuff. Their prices are competitive for what they do. They will walk you through how to contact your insurance company. They offer all the emergency restoration you need. Give them a try I doubt you'd be disappointed.

I found myself in a distressed situation and immediately felt supported when I met Sarah, the…read morePresident of the San Fernando Valley office. Immediately I felt that the interaction was far from transactional but one of education, genuine care and professionalism. Sarah not only meant what she said but she did what she said. I felt as though I was her only customer as she made herself available and answered any and all questions. I highly recommend Paul Davis, especially Sarah.

There are no words to articulate my appreciation for Jessica and her team!! She is so considerate,…read morethorough, dependable and approachable. She has been pivotal with the cleaning process of our Altadena family home. Whether it was coordinating her team, other vendors, or the insurance company, Jessica's work ethic ihas been exemplary. Jessica - you are an absolute blessing!!! Highly recommend this company!!!

I had an HVAC drain leak in my attic last week and water was pouring down onto my hardwood floors…read more My insurance company called ServiceMaster to come. I'm so glad they called ServiceMaster. Technicians Edward and his team came out promptly and they sorted the problem and they found mold. To remediate it, they were here 2 hours taking videos documenting everything. They found water damage in 2 bedrooms, the hallway, the walls, the ceiling & flooring. They set up fans and air cleaners to dry things out. They were so professional, thorough, efficient and especially important, during this upsetting crisis, they were very patient and kind. They came out promptly once every day to check the equipment and how it was performing. Also, can't say enough good things about Jessica, our project manager, who has kept me continously in the loop every step of the way so I don't become too overwhelmed. I highly recommend the company.

We had a flood coming home from a camping trip and our insurance company recommended Tri-Tech…read more From the very start , every step of the way, to the very finish the people from Tri-Tech were wonderful human beings. They were timely, smart, helpful, considerate and you really felt that they were sensitive to what you were experiencing and that they cared! You just don't find that a lot anymore. I want to shout out to Bernice who coordinates everything... she is the sweetest and has your back! She is in constant communication and never tires of patiently answering your questions. The guys that came out over and over again were equally great... i hope i don't leave anyone out but Genesis Manny Alexis and Jaun were so good I wanted to recognize them. Alexis and Juan were out multiple times always with a smile and a calm word for me. I LOVE NICE PEOPLE!!!! So if you are in need of restoration I would hands down pick Tri-Tech. I'm a detailed particular individual and they more than met my expectations! THANK YOU Tri-Tech God bless you all!!!

I'm the tenant in a home where Tri-Tech is handling reconstruction after water damage, and the…read morecommunication has been astonishingly poor. Carlos was our original contact. After repeated unanswered messages, my landlords escalated the issue to his supervisor, Jeremy. Jeremy said Joseph would be taking over and would contact me. Joseph never did. Today, September 28, 2026, I was then told that someone named Jorge was in the office at 4:15 and would be calling me shortly. That call never came either. Meanwhile, I am living in a one-bedroom apartment without a functioning kitchen, surrounded by boxes, while the reconstruction continues to drift with no clear schedule and no reliable point of contact. What makes this especially frustrating is that Tri-Tech advertises regular communication and dedicated project management. That has absolutely not been my experience. I am not asking for anything unreasonable. I want to know who is actually managing this project, what the current reconstruction schedule is, and when I can expect to have a usable kitchen again. At this point, the lack of follow-through has become as frustrating as the construction delay itself.

Extremely Disappointed - Unprofessional and Negligent…read more Servpro is the WORST . DO NOT hire these people - my belongings are covered in mold still & dirt - nothing was wiped down. My god mom took her life last year & all I had left was my stained glass rainbow painting she made me. Mona threw it in a box with no bubble wrap or care and it's now shattered glass , only thing I had left of her. It's honestly devestating. No care whatsoever and my pictures thrown into the box crumpled that I had from my childhood. Highly recommend to go somewhere else these people don't care about your belongings Because of their negligence, my belongings are now contaminated again in my new apartment, and going to continue to be sick This wasn't just careless--it was dangerous and inexcusable. If you're dealing with any kind of mold or serious remediation, I would not trust ServPro , Mona or her team with your health or your property. Mona and her team are unprofessional & lack integrity. Go anywhere else you'll be happy you avoided these people. She also cracked my 65 inch TV screen & called me names. Honestly Mona , I know the truth & so does my family. You're the one who's unethical & doesn't value clients belongings. No accountability taken at all.

I had the pleasure of working with Mona from ServPro, and I am beyond impressed with her…read moreprofessionalism and service. She was attentive, knowledgeable, and made the entire process smooth and stress-free. Mona went above and beyond to ensure everything was handled with care and efficiency. I felt confident and supported every step of the way. If you're looking for a company that truly delivers excellent customer service, I highly recommend ServPro--and especially Mona. She is an absolute gem to work with!

This firm is the best ! They showed up immediately, documented the damage, walked us through the…read moreclaim process, and even talked to the claims representative with us. The claims adjuster showed up the next day, and totally confirmed and agreed with the Dry Out Medics documentation. They then spent the next few days opening the walls and floors to dry out the wood. The team was professional, kind, respectful of our home and helped guide us through the claims process of a temporary relocation, getting a POD for the driveway and obtaining a packout company. Again, they made our 'disaster' situation as smooth as possible. 5 stars ! They also worked seamlessly with our homeowners insurance firm (Mercury, also great)

These are my personal views based on my experience after retaining Dry Out Medics for water…read moremitigation work at my property. My claim started in 9/2025 and concluded in 8/2026. I wish I could leave a five-star review, but my experience with Dry Out Medics / Dry Out Republic involved serious operational, billing, and communication issues that made an already stressful situation substantially worse. Based on my experience, I would recommend homeowners research other mitigation companies before retaining this company. If you are already working with Dry Out Medics, my strongest recommendation is to protect yourself by keeping everything in writing. DEMETRIUS LAMPKIN - PROJECT MANAGER - Demetrius personally came to my residence following the water loss and reviewed my Progressive/Homesite insurance policy while sitting in my office. - His primary concern regarding my insurance was my deductible and available coverage. During those discussions, I was verbally told that I would probably even "get money back." - The Work Authorization was presented to me on an iPad while I was dealing with water coming from upstairs to downstairs. I was told that the agreement contained standard "boilerplate" language and that delaying further could potentially result in insurance denying the claim. - I was not provided a copy of the executed Work Authorization after signing it. I also do not recall being advised of a three-day cancellation right. - After the mitigation work was completed, I personally texted Demetrius because Progressive was requesting the final bill. He acknowledged my message. Months then passed while I believed Dry Out Medics was handling the insurance/billing process. DEMO / CONTAINMENT TEAM - Debris was left in common walkways after the work. I ultimately cleaned up after the crew myself. I chose not to turn it into a larger issue at the time because I understand mistakes happen. MAE TAE - ADMINISTRATION - Months after the mitigation work was completed, Mae Tae informed me that Assurant could not locate the claim information being used. This was confusing because Demetrius had personally reviewed my Progressive/Homesite policy at the beginning of the project. MARCEILA COPES - BILLING / COLLECTIONS This was by far the most concerning portion of my experience and the primary reason my opinion of the company deteriorated. - Dry Out Medics began pursuing me personally for approximately $9,000. - I was given the position that the HOA/Farmers claim had been denied and that I was responsible for the balance. I repeatedly requested documentation supporting that conclusion. - When I requested proof of my signed Work Authorization, I was initially sent an unsigned copy. - The Farmers correspondence I subsequently obtained reflected that the claim had been CLOSED pending additional information - not formally DENIED. - That distinction mattered because Progressive had communicated that it needed a formal denial from Farmers before it could reconsider the mitigation claim. - Collection communications continued while the underlying insurance issue remained unresolved. - After communicating with Progressive, Marceila referenced approximately $30,000 previously paid by Progressive and stated in writing, "Since you have received $30,000.00 from your insurance provider, there are sufficient funds to cover this invoice." - Those funds were for the separate flooring/restoration work and had been paid to that contractor. Dry Out's mitigation invoice was a separate matter. - In that same email, Marceila stated, "The HOA has denied the claim." - The email also stated that if a payment arrangement could not be established, Dry Out would have "no option but to pursue alternative methods of collection." - I repeatedly challenged those representations and requested documentation because Progressive had separately communicated that it required an actual denial from Farmers before reconsidering the mitigation claim. - After I formally escalated the matter with the HOA, Marceila later wrote that communication could continue on the main thread to determine where the claim stood and "who will ultimately be responsible for the balance." If responsibility still needed to be determined, that was exactly the point I had been making. THE OUTCOME Farmers ultimately conducted further review and approved payment of the ENTIRE Dry Out Medics invoice. Dry Out Medics received the payment. Dry Out Medics subsequently confirmed in writing that my account was paid in full, reflected a $0.00 balance, that no further amount was due from me, and that the file was officially closed.

I call them a few days ago Omar show up to clean up and…read more dry the mess from the waterline that burst in the attic. He came that same night i call

I rarely leave reviews, but I had to share my incredible experience with Endeavor Restoration and…read moretheir whole team. Last month, my sink supply line burst, flooding my kitchen and sending me into a panic. Thankfully, a friend recommended Endeavor, and they took care of everything from drying to pack-out. Their team, led by Alex, held my hand through the entire process, which was completed last week. The result is amazing! I highly recommend Endeavor, especially in chaotic situations like mine. The whole process was so smooth and easy!

Connie responded so quick to my inquiry and had someone out almost immediately. She and Lalo were…read moreboth so great and helped explain the situation simply and how I could prevent it in the future!

I needed some help with a leaking water heater. A friend referred me to this company. Two phone…read morecalls, two messages, two days later - no response, no returned phone call. Wondering if they are still in business or if business is too good to not return phone calls? I called another local company and they were at my house within an hour!