These are my personal views based on my experience after retaining Dry Out Medics for water mitigation work at my property.
My claim started in 9/2025 and concluded in 8/2026.
I wish I could leave a five-star review, but my experience with Dry Out Medics / Dry Out Republic involved serious operational, billing, and communication issues that made an already stressful situation substantially worse. Based on my experience, I would recommend homeowners research other mitigation companies before retaining this company.
If you are already working with Dry Out Medics, my strongest recommendation is to protect yourself by keeping everything in writing.
DEMETRIUS LAMPKIN - PROJECT MANAGER
- Demetrius personally came to my residence following the water loss and reviewed my Progressive/Homesite insurance policy while sitting in my office.
- His primary concern regarding my insurance was my deductible and available coverage. During those discussions, I was verbally told that I would probably even "get money back."
- The Work Authorization was presented to me on an iPad while I was dealing with water coming from upstairs to downstairs. I was told that the agreement contained standard "boilerplate" language and that delaying further could potentially result in insurance denying the claim.
- I was not provided a copy of the executed Work Authorization after signing it. I also do not recall being advised of a three-day cancellation right.
- After the mitigation work was completed, I personally texted Demetrius because Progressive was requesting the final bill. He acknowledged my message. Months then passed while I believed Dry Out Medics was handling the insurance/billing process.
DEMO / CONTAINMENT TEAM
- Debris was left in common walkways after the work. I ultimately cleaned up after the crew myself. I chose not to turn it into a larger issue at the time because I understand mistakes happen.
MAE TAE - ADMINISTRATION
- Months after the mitigation work was completed, Mae Tae informed me that Assurant could not locate the claim information being used. This was confusing because Demetrius had personally reviewed my Progressive/Homesite policy at the beginning of the project.
MARCEILA COPES - BILLING / COLLECTIONS
This was by far the most concerning portion of my experience and the primary reason my opinion of the company deteriorated.
- Dry Out Medics began pursuing me personally for approximately $9,000.
- I was given the position that the HOA/Farmers claim had been denied and that I was responsible for the balance. I repeatedly requested documentation supporting that conclusion.
- When I requested proof of my signed Work Authorization, I was initially sent an unsigned copy.
- The Farmers correspondence I subsequently obtained reflected that the claim had been CLOSED pending additional information - not formally DENIED.
- That distinction mattered because Progressive had communicated that it needed a formal denial from Farmers before it could reconsider the mitigation claim.
- Collection communications continued while the underlying insurance issue remained unresolved.
- After communicating with Progressive, Marceila referenced approximately $30,000 previously paid by Progressive and stated in writing, "Since you have received $30,000.00 from your insurance provider, there are sufficient funds to cover this invoice."
- Those funds were for the separate flooring/restoration work and had been paid to that contractor. Dry Out's mitigation invoice was a separate matter.
- In that same email, Marceila stated, "The HOA has denied the claim."
- The email also stated that if a payment arrangement could not be established, Dry Out would have "no option but to pursue alternative methods of collection."
- I repeatedly challenged those representations and requested documentation because Progressive had separately communicated that it required an actual denial from Farmers before reconsidering the mitigation claim.
- After I formally escalated the matter with the HOA, Marceila later wrote that communication could continue on the main thread to determine where the claim stood and "who will ultimately be responsible for the balance."
If responsibility still needed to be determined, that was exactly the point I had been making.
THE OUTCOME
Farmers ultimately conducted further review and approved payment of the ENTIRE Dry Out Medics invoice.
Dry Out Medics received the payment.
Dry Out Medics subsequently confirmed in writing that my account was paid in full, reflected a $0.00 balance, that no further amount was due from me, and that the file was officially closed. read more
