Everything about this place is amazing!! I've been coming since January and couldn't imagine going…read moreto another nail salon. Amazing staff, amazing service, and amazing drinks. 10/10!!

I apologize for the long post in advance...lol. I have been coming here for over a yr and had…read morepreviously had nothing but good experiences. I only allow Sara to do my nails. She deserves 5+ stars. There is a male who is either the mgr or owner. He was the first one to start treating me poorly. I had to return due to gel polish coming off 1 nail....which had never happened & hasn't happened since. It was at about the week mark and Sara was happy to fix it. I had scheduled a slightly earlier appt but had an unavoidable delay. So, I came in later in my lunch break and explained if she couldn't do it I would return after work since I was ~20 min. later than planned....on me. She asked her current client if she would mind if she fixed the 1nail & the client was super nice, said no prob. I had already pulled out $10 to give Sara. B4 I could hand it to her, the man at front began yelling at me telling me I better tip her. Sara became upset saying that I owed her no tip bc the polish shouldn't have chipped. She tried to refuse the tip but I insisted bc she had been nice enough to fit me in. Fast-forward about 4 mos & Sara left on vac for a month. My nails were lasting nicely but after 3 weeks i decided on a polish chg due to an event I had. Person new 2 me spent about 10 minutes thoroughly inspecting my nails and wouldn't answer if there was a problem. She walked off & returned to do the same thing a couple of times insisting that I did not have gel polish on my nails. I told her that was not true. She then went to one of the? Asst mgrs who came over and said the same thing. I told them to look at my toes to see the perfect match...which is impossible to achieve unless it's the same substance. They then insisted that i had powder. I told them I had only done powder once in my life, it wasn't with them and I would never do it again (side note...as a physician, it is not rec due to most salons' communal dipping which is unsanitary and increases risk of infection). This went on for another 10 min to the point that they lied and said they checked the system to verify my last service and insisted it was dip. I then insisted on seeing proof of that at which time they changed and said it must be acrylic. Again, have only done that once...not with them. I prefer gel. They then "apologized" and said it was just because "those services cost more"...??!!!...what the what??!!!...and that had what to do with me and my request to change my GEL POLISH??!! At that point I became upset and told them that I did not appreciate the way they were talking to me and implying as though I had done something wrong or unscrupulous. They again apologized saying they would take care of me, but then began insisting that Sara must have added extra coats of polish or topcoat???!!!. So, now i felt they were then trying to drag her name thru the mud and imply she had done something wrong. Meanwhile the sweet young lady that was changing the polish on my toes was done while the person working on my nails hadn't started. I wouldn't have come back if it wasn't for Sara. Fast forward two visits later and I had my sister with me who has Alzheimer's. It was a Wed and when we checked out, I reminded the lady checking me out (also either mgr or co-owner) to add my sr citizen discount. She asked for my id despite me having been there for well over a year getting that discount or the medical discount on Mondays. No prob. I showed her and she proceeded to tell me that I was not old enough...I'm 59 soon to be 60. She insisted that it has always been 65 for the discount. I calmly said no one had ever said that in the entire time i had been coming (& that included her but I didn't go there). She insisted it has always been the policy, followed by running outside to check their promo board......I pointed out that most places start sr discounts at 55, to which she replied that they are their own business separate from anyone else. She pointed out that i couldn't use my points and a sr discount together anyway so rec i use my points. When i paid for my sister's, she started again b4 she even looked at her driver's license. I pointed out that my sister was 66! She seemed disappointed . It's a 10% discount!! I get that businesses are likely feeling the economic crunch...but so are consumers! Don't offer the discounts if you don't intend for them to be used. I soo used to love this place. I would have given them a rating of 10 on the 5 point scale... but they charge too much (plus i tip 20%) to be treated poorly. I will likely continue going bc of Sara...she is the best and I always get tons of compliments on my nails. Mani/pedis should be a relaxing experience. It's sad that many of the nail salons have a way of stressing you out more than when you entered. If this continues, I will likely have to start searching for a new place. Good luck to you, maybe your experience will be better than mine.

I just Love Kim and her designs!!! She never disappoints!! She does a fantastic job on my finger…read morenails! I have gone to many places, but she Always does a Beautiful job!!!

I needed something to do while my son was at the skatepark nearby. Saw the reviews and figured I'd…read morecheck this place out. It's not luxury but they do a good job and are very detail oriented. I wish I didn't get the design because it just isn't quite right, but it's mainly because I wanted thin lines and I just don't think they could do that. The husband and wife are friendly and considerate tho and I really appreciated that. If I'm in the area again, I'd come back and just not get a design. Because honestly they listened exactly to what I said and didn't push their ideas on me. Also the husband making sure I always had a fan on me was super nice.

At Walmart I had my car getting an oil change so I decided to go to them... I told them what I…read morewanted a full pedicure. They said it would be like a 25 minute wait I put my name on the list they knew what I wanted They got to me and I showed the light pink color that I wanted and she looked at me weird this is what you want?yes. I've never had a problem before she started but it wasn't the full pedicure like I asked and when I let her know that she rolled her eyes and looked at another worker said something I assumed it was rude because where I grew up you don't speak in a different language consistently when other people are around I said you know what no thank you good luck Put my sandals back on and took off to wait for my car I grew up overseas travel to different countries Yet people just wanna be rude... It doesn't matter what race, color, ethnicity People have the right to be rude however if you want repeat customers then polite is the way to go!!!!

They cut every single one of my fingers and I was in pain for 3 days WORST NAIL PLACE EVERread more

This is literally my to go to place to do my nails. They always do a beautiful job no complaints…read more Hanna did a beautiful job on my nails. I love the I love how they are with detail and how they give ideas.

Service was amazing They were super nice I had Victor do my…read morePedicure and he was so awesome I unfortunately don't remember her name who did my manicure but she killed it my cat eye set was BEAUTIFUL

hannah has done my nails twice now. they turn out beautiful everytime! she has clan application and…read moreher shaping is top tier!

Helen was it pure joy. This was my second time with this establishment and I guarantee I have…read morealready told others and I definitely will be back. Please come and receive the excellent service that I received today.

Listen... I'm very picky about my nails and Rose exceeded EVERY expectation…read more She's super sweet, takes her time, and the attention to detail is insane. My nails came out so clean and lasted way longer than expected. I've officially found my nail tech--don't book her too much because I still need my appointments

Good afternoon went in today. Service was great. Wendy did my pedicure. She did a great job. Little…read moretouchup needed. Nick is absolutely wonderful. Rosie is the best upfront. She's the manager she runs it. She's excellent. Keep up the good work Rosie! love love I'll be back soon sooner than later.

Pedicure done by Mai. She left my little tootsies feeling good!…read more I've been coming to Fairmont Nails & Spa for YEARS, and I've followed Tommy and Yen whenever they've moved for 20+ years. They work 6 days a week and are always consistent. They take the time to get to know their customers and they have a huge number of regulars. I don't even have to tell Tommy how I want my nails done. He already knows, and when I went through a phase where I wanted something different every time, Yen put her best creative foot forward and never let me down. The ladies that do the pedicures are all great and friendly. We have conversations about their families and ours. We discuss our vacations and plans. It's an open area with a spa-like atmosphere. There is a separate room for waxing and they have contemporary music playing, while the TVs show whatever talk show/news is currently on with subtitles so you know what's going on. I have zero intentions of going somewhere else for my manicures and pedicures. When you have a good place, you don't leave.

I went here a few times and they did well. After a few…read morevisits the quality in work and customer service depleted. I always tip and normally make an appointment. I didn't have time to get my nails done again, so I popped in for a removal. The tech burned my nail and I reacted, she did not apologize or seem to care. When I sat down, she insulted me saying my nails grew out so long. She improperly removed the acrylic set and even tried ripping them off with an extra acrylic nail. She left artificial nail on all of my nails, I realized this when my nails have been in pain. As seen in the photo, my real nail beneath the artificial residue. I have chipped a piece off of the artificial left on top of my real nail, seen in photo 4 in my palm. This is an outrageous way to treat a paying customer, let alone anyone. I am not going to the salon to rectify this so they can cause more damage. I have previously voiced my concern at a separate visit, about the lack of professionalism and aggressive practice done by some of the techs here. It does not seem to me like this salon truly cares about all of their customers and that is disappointing because I had referred family to this salon but will be warning them to save their money and health of their nails. Also worth noting they would only offer certain customers a water, never once did they offer me a water.

I've only ever gotten pedicures from here (3 times) and the last time, my foot had really bad…read morecallus and dead skin. My foot has NEVER been calloused. I also had separation between my big toenail and nail bed. The ladies and one younger guy that works here are nice and the prices are affordable. They offer hot tea, water, and wine. I won't be returning though.

I went there to get a gel manicure. The same day my thumb nail and middle finger had chipped and…read morecracked my nail with my right middle finger feeling sore and sensitive. I went back when 5/10 fingers had chipped three days later. When I went back to get them fixed, the nails were cut unevenly, gel applied unevenly, and my middle finger was pulsing on both corners later that day. Next morning my middle finger was extremely sensitive and began to swell. By the evening, my middle finger was beginning to pus. The tools used were not new and sterilized and the nail jobs were rushed and careless. Do not recommend. Other customers were complaining too while I was sitting getting my nails redone.

Ok... im new to houston. I jus want to say I enjoyed every bit of t&l. I came in for a refill. Tech…read moretook her time (even though i kept messing em up) & was privy to detail. Everyone in was courteous and polite. Definitely will be back & 10/10 recommend! !

I love this place. They always take their time to make everything perfect. They are very nice and…read moreit is very relaxing. I definitely recommend this place just make sure you have extra time on your hands because it can get busy.

We a great experience and we were able to truly relax. Don and Cindy were quick and detail…read moreoriented with my gel manicure /pedicure. Cynthia was just as attentive as well with my husband's manicure/ pedicure and Cathy did a great job shaping my eyebrows.

Amber does the best job on my nails! she is so detailed and gentle with my nails. Every time I…read moreleave I'm super excited about the great job she does! She is my most favorite nail technician EVER!