UPDATE: I have made 3-4 more trips here since my initial review and the majority of my visits have…read morebeen superb. I go with Sam or Tony for my mani and with Vee for my pedi and they always do a wonderful job! The very last time I went, Vee wasn't available, and I got my pedi done by someone else. Let's just say that from now on I will make sure she's there for my pedicure! I am happy with Milano Nails in Pearland, and am glad I finally found a place close to my new home!

If I could give zero stars I would. I'm extremely…read moredisappointed with my recent experience. My young children purchased a gift card for me at the beginning of April for my birthday, and just a few weeks later, the business was sold with no notice to customers. When I tried to use the gift cards, I was told they would not be honored, with no exceptions and no grace period. While I understand that ownership changes happen, it's incredibly frustrating that a business could purchase an existing business, and would refuse to stand behind purchases made just weeks prior. There was no communication, no transition period, and no effort to make things right for customers who supported the business in good faith. The new owners stated that the other Milano locations would honor the gift cards - that is not true. All are independently owned. At a minimum, a short grace period would have shown respect for loyal and LOCAL customers. Instead, this experience left me feeling taken advantage of and unlikely to return.

I made an appointment online for a pedicure as a first time client here. The staff was so kind,…read morereferred to me by name, and were very attentive throughout my service. The pedicure was great and priced pretty average for this area. It's been 2 weeks and my pedicure still looks great. Overall, I really loved this place and hope to start coming here more often!

This was my first time trying this nail shop since my Normal go to spot was not in my area to make…read moreit too. Very clean and friendly staff upon entry. Modern looking. There was no wait for a simple gel manicure. If you like coffee then their iced coffee was just like a Vietnamese coffee and I LOVED it!!! Highly recommend coffee. I will say I was slightly disappointed with the nail tech He seems to skip simple things like adding the cuticle remover before pushing back cuticles. He waited until end of painting my nails to do lotion and hot towels. I found this weird/different. Customer service was 10/10. I recommend and will be back to try pedi when I have more time

Hi, I came to this nail shop after taking an Uber and driving about 20 minutes. The shop closes at…read more7:00 PM, and I arrived at approximately 6:25 PM. The service itself was going to cost $75, and I already spent $24 on transportation to get here. When I arrived, I was told that the nail technicians had already left because no customers were there. I find this very unprofessional. If the business is open until 7:00 PM, I would expect at least one or two technicians to remain available during posted business hours, or the business should indicate that it is no longer accepting customers. The open sign was still on, which made it appear that services were still available. To make matters worse, I now have to pay for another Uber to travel to a different nail salon, adding even more unexpected expense and inconvenience. As a business owner myself, and someone with a background in management, I believe business hours should be honored and customers should be able to rely on the hours that are posted. I wanted to share my experience so others are aware. Unfortunately, based on this experience, I will not be returning

I had gel polish 2 days ago and not only she changed the shade of the color I selected but my nails…read morelooks hideous after 3 days with ends chipping and all the edges look off I'm now going to a different nail salon to redo it

I chose to get serviced by Yvonne based on yelp reviews. It was an urgent request and Yvonne…read moreresponded in a timely manner allowing me to get serviced within 2 hours of reaching out based on her availability. Yvonne was very efficient, accommodating, and knowledgeable once I shared some of my concerns about my nail health and lifestyle. I like how she has non- toxic products and techniques to still get a beautiful outcome yet offers the "traditional" treatments as well. Nevertheless, she built trust quickly! My experience with her was refreshing after avoiding the main stream nail chop shops for so long. I am now a customer and have recommended her to others.

Love. Love. Love. I will definitely be returning. My nails are beautiful! The massage and…read morepampering were everything! Thank you so much! What a lucky find

Great service, and great prices for good quality work, would definitely recommend going!read more

Terrible Service and Unprofessional Response…read more I came to this nail salon with a specific design request and spoke directly to the owner. She assured me they could do it and assigned me to Lee. During the process, I told Lee twice that it did not look like the photo I showed him. He told me, "Once I add the shellac, it will look pretty." Unfortunately, the final result looked nothing like the picture. I told Lee directly, "I asked you if you could do the design in the photo and you said yes. This is not even close." He simply smiled and shrugged his shoulders like he didn't care. When I went to explain the issue to the owner, instead of offering help, she turned around, walked to the back, and started talking to Lee in another language, completely ignoring me. I asked for a refund, and they both continued to ignore me. Very disappointing experience. I was misled, the quality was poor, and the customer service was even worse. I would not recommend this salon to anyone.

I came in for a gel pedicure. I hadn't been here in about a year, and unfortunately I was reminded…read morewhy. When removing my gel polish, the technician used a drill on a very high setting instead of soaking it off first. It was uncomfortable and felt aggressive. During the nail trimming, she cut too deep and pulled skin instead. My toes were nipped and bleeding, and I left with them feeling tender and sore. I hope they take more care with technique moving forward.

I've come here a few times for last minute pedicures, the workers are always nice and manage to get…read moreme in. The pedicurists have all been great, they actually manage to make my feet look human after wearing heels 24/7. They were really kind and gave me a coupon after my first visit, although I gave it to a friend so that she could try them too. In my opinion the prices are really good for the quality of service, it's hard to find GOOD shellac pedicures under $90, and in my experience this place is probably the best value I've found in pearland. The location itself is nice, the inside feels clean and relaxing.

I got a gift card for Shadow Creek Spa and Nails for Mother's day in 2023. Since then, it's been…read morethe only nail salon I will go to. They have you log in with your phone number when you first get in. This tracks your visits and you will get a $10 off discount after your 10th visit. They also periodically will text coupons for a percentage off. I love all of the ladies here, they are all so great and have always done a great job with my nails. I don't get crazy long nails, all Im getting is my natural nails dipped. At other places I have been to in the Pearland area, this dip, if I'm lucky will last up to 2.5 weeks. At Shadow Creek spa and nails, its consistency lasted for 4 to 5 weeks. I don't know if it's the brand they are using or what but I will not go anywhere else. They are also so good with my 10 and 6 year old daughters. They take their time and listen to what they want. They are both very indecisive, so the ladies being to nice with them is another reason I always come back. my daughters always pick some nail decals too, and there are so many options for them. Like other nails salons, they also offer refreshments while you're there. The inside isn't like the fanciest but it's all very nice, light and bright. I really will not go anywhere else for my nails.

I usually don't leave reviews but Im happy to finally find a decent nail shop close to home, and…read morenot having to drive 20-30 minutes to Houston. Kim is awesome on my nails! I do feel like the work is a little rushed, so it's hard to relax if that's what you're looking for. but the work itself is really good

Everything went well. I definitely wasn't disappointed Annie have amazing magical elbows…read more Undeniable top three.

I booked this appointment last night after hearing about it on TikTok. I reserved a noon…read moreappointment 40/40 Swedish massage. I was assigned to Ms. Jenny with smalls hands but it didn't feel that way. She ran me all through that pillow, turning me every way but loose! I fully enjoyed every minute of it. Only warning I give is don't come with a fresh hair style because it's gonna be different when you leave lol.

My nails was so cutesy but they cute my toe nail off in when I told her about it het excuse was it…read morewas an ingrown toenail but she was wrong .

I have been coming here since June. I really like it here the owner was present on most of my…read morevisits and I love that! This is a black owned business and I live that too. I can last month and got my nails done. The tech and I were standing outside past 9am because no one was there to open the door. After I attempted to open the door I knocked on it and Nicole said umm the door was open. I said hey girl is it a problem? She said no I was just telling you it was open. After that the visit was better she cleaned it up and my nails looked great! Now today I'm here for a 9am appointment no one was here that could do my nails the young lady at the front was really apologetic and she was nice. She reached out to the techs and the owner. I was told no one would be there until 10 lol I have other things to do that to wait at the nail shop for an hour after making an appointment for 9am Please try to do better with being on time this was nice while it lasted.

The 5 stars is mainly for Tracy! She stays busy with customers setting appointments because she…read moredoes a great job. I kept trying to do a walk-in but she wasn't available, so I finally set an appointment. I love how my nails turn out each time. As for the overall salon, it's usually very welcoming. I like the structure of how things work from checking in, the waiting process, and the drink selection.

I got there at 7:15 and they close at 8 (I know!). The front desk lady help me pick what I wanted…read morequickly. I don't usually get my toe nails done because I have hideous feet & don't know what the different nail polishes are. The lady who did my nails, Sophia, was so kind & didn't rush. They were cleaning up & closing while I was still there at around 7:45 which is understandable. I apologized like 20 times but she kept telling me it's fine & did everything at a normal pace. Other employees were leaving and telling her bye but she was so nice. I was embarrassed & felt horrible. My nails turned out great! I will not be posting since, again, I have ugly feet but totally recommend here with Sophia.