The only review I am giving is because the doctor is a very good dentist & person, but all of the people working in the front office are terrible! I had an appointment which I had to cancel for, and was not told I was getting charged. I was told that she was cancelling, I asked if I could get reschedule and then she said she'll let me know and hung up on me. I was never ever called back until I was called that I was getting sent to collections from an appointment I had a year ago! They also made me take my wisdom teeth out for no reason, they did not affect my teeth or had any reasons for them out, but pushed it on me. The office lady (I'm assuming the main one who is extremely rude on the phone, but the one I talked to recent was different and was slightly nicer) has a bad attitude, cannot figure out an appropriate way to talk on the phone, and does not follow through with appointments. Getting a call the day before my appointment with a 48 hour cancellation timeline is not fair, no? My husband has also had the same problem with the same woman at the office. Overall, the doctors are good, the dental assistants are great, the front desk is the biggest problem you will have here. Hopefully they can hire someone with more experience at the front, and know how to appropriately talk to people on the phone. 2 stars solely because of the rude experience I've had multiple times with the women at the front desk. Other than that dental work was done correctly and I appreciate that from them. read more

Poor customer service . I scheduled an appointment for 10:50 . Then proceeded to come 30 min early to fill out any necessary paperwork. I finish all my paperwork and check in process. 1 hour goes by and 5 other patients get seen and finish before me . When I ask the receptionist what's going on. She says oops we didn't have you checked in to our system , wtf are you kidding me ?! Don't waste your time or money here. I'll make sure to let everyone I know how poorly I was treated at this establishment. Shame on the management staff for wasting my time ! 0 stars is what they really deserve read more

I had my Dentist for 35 years before he retired. It was not a pleasant thought to find another one that I had such a relationship with. But I found Blue Waters Dental and I'm so excited. They are above wonderful there!!! The front staff are wonderful! I have Ben Atlas as my dentist and I can't tell you how please I am! His assistant Dental partner is Courtney.... I have never been treated so well, so gentle and cared for. They know their stuff!! And they are fun!!! I was looking for a dentist who still had nitrous, but this who my insurance had. I have had some pretty major dental work done with these two, and I will never go anywhere else!! Please understand this is coming from someone who is not in love with dental work, but they are just that good. The front office, Saida and the others up front smile the minute the door handle opens and you walk through there. Please consider this practice, you won't be disappointed at all!! Kind regards, Sandy Schlesinger read more

Blue water dental took great care of me and did a great job! What a nice friendly business. Sheina, Cindy and salecia took great care of me and I would 100% recommend blue water to anyone who needs dental care read more

Professional, respectful, courteous, compassionate. Blue Water Dental Care is highly recommenced by this more than satisfied patient.

The Front office has been very helpful always and we have only moved to Reno in May 2023. I am frequently at the Dentist unfortunately and am glad I found the Dentist here. I have also had alot of different Dental Hygenists some better than others but I had Shiena for the 2nd time and it was worse than the 1st time. I confessed and she could see that flossing was too painful and I used the water instead. At the end she pressed down so hard with the thick Dental floss and up as if it was a race. I yelled out and she said in her innocent sweet voice sorry a couple of times while continuing I'm not shy but although I tried to say something she seemed to need to get on...thank God there are 2 others I was beyond upset read more

Everyone was helpful and flexible with scheduling to get me in sooner than expected. Dr Ben and assistant left a professional impression and the hygienist was very careful, with zero discomfort during my cleaning. read more

Needed to see a Dentist for a Cleaning and discuss recent tooth pain. Chose Blue Water because of internet claiming Dr. Kristin Kelly, the Wife, had TMJ training, I called the office, asked if Dr. Kristin was accepting new patients, the office rep. replied in the affirmative. I said I wanted an appointment with her for a consultation and and a teeth cleaning with whichever Hygenist was available. Made the appointment, showed up early and the clown show started. Instead of a cleaning, I was directed to a young lady, Jamie, who X-rayed me easily a dozen times, took photos of my teeth with a pencil camera and checked my gum to tooth depth. She told me I needed a "semi" deep cleaning and wanted to make another appointment for that. Then Dr. David Kelly, the Husband" showed up to tell me, paraphrasing the following, my teeth were in "terrible shape and could possibly break off at any time". He recommended a complete procedure including removing the bridge(s) already in my mouth, pulling a couple of teeth to make a anchors for the new bridges he would put in and possibly remove the tooth causing me pain or simply filling if it were a cavity. He then showed me a photo on his phone of a male smiling with bleach white teeth and told me that's what my teeth would look like. I asked him for a ball park quote and how much did he think the Insurance would cover. His response was around $10,000 and maybe Insurance might cover $2,000. He wanted to make a "consultation" appointment the day before I returned for my teeth cleaning to discuss the "get new teeth" plan. FYI, never saw Dr. Kristin Kelly and left with the same pain I walked in with. In short, if you've ever had dealings with a Used Car Salesman, you'll feel right at home at Blue Water. read more

Total dental rehab time! I'm a new patient here, and on my first visit the dentists at Blue Water found issues my last dentist didn't bring up: 3 fillings needed replacing and a deep cleaning was in order. 2 appointments made and the work is now done: professionally, efficiently and absolutely 100% pain free...no worries. A great young crew here in a super-clean environment. As I look around the waiting room trying hard to come up with an issue here, I can't think of one...must be the novocaine. read more

Very caring and professional staff, Dr. Kristin was kind, patient and gentle. Highly recommend this dental office

I had a dental emergency; a crown came loose and fell out. I am new to Reno, and have no experience with any dentist here. I made an appointment and got in the next day. Within a few days I had a tooth extracted and two other teeth prepared for a three-tooth bridge. Within three weeks time, my dental work was completed. I now have a new bridge that will last the rest of my life! Everyone I encountered in the office was kind and friendly. They are so efficient, that I never had to wait. After all, who wants to spend time in the dentist waiting room? I highly recommend Blue Water Dental. read more

If you are looking for an exceptional dental practice, you found it! Starting with Yessi and Isai at the front desk, they both make sure you understand the insurance and billing process. Excellent customer service! Jackie is a caring and gentle dental assistant, and Maia a great hygienist. Both Dr. David and Dr. Kristin are exceptional. I am extremely pleased with both my crown and bridgework. Additionally, I transferred my 99 year old mother to their practice when she broke the front tooth of her bridge. Her other dentist gave her options of "live with it" or pull her remaining teeth for dentures. Dr. David replace the bridge and my mother has her smile back. KUDOS to Blue Water Dental Care, they truly do CARE! read more

Both Doctor David and Doctor Kristin are great. I am extremely frightened of any sort of dental work. Both Doctors are genitalia and caring. Your comfort and well being comes first and foremost. I've had crowns and an implant done. I highly recommend this practice. Their work is beautiful and you won't find a more caring comforting staff! read more

Kind , professional and a great dentist. Our Palm Springs dentist referred us here after a horrible experience with a previous dentist.

I've only been here twice and loved it the first time I went! The team is wonderful, friendly, and communicative. They are ready to answer questions if you're not sure about anything. It is very nice facility with a lovely sunny waiting room. Today I needed a filling that was long overdue and they were able to take care of it at my routine cleaning appointment. Thank you Julie and Dr. Kelly! read more

After having a horrible experience with my last dentist who was ABSOLUTE horrible this experience was AMAZING. Everyone was super friendly and made my experience very nice. Dr. Dave has an interesting demeanor. He reminds me of a few of my old Dungeon and Dragon friends back in the day. He refuse to come home and read me a bedtime story which kind of dissapponted me. read more

Front desk staff are rude and condescending. There's no reason for such unprofessional behavior. It's awkward to even try and make an appointment. It's even stranger when they cancel for no reason multiple times and then try to charge customers when they need to cancel. This used to be a good practice. Unfortunately, it has gone downhill with the new owners and remaining staff. It seems to me that the new owners must know this too as they now have a "this call is being recorded for quality" message that plays before a caller can talk to them... Life is hard enough, go where the people are nice, reasonable, professional, and not trying to nickel and dime you. They don't even offer toothbrushes anymore and seem to be trying to get into skincare/aging. read more

The Kelly's are doing something right here. From beginning to end, this family run business treats you just so. To actually be HEARD and listened to, not brushed off or hastened like most dentist offices, they actually LISTEN and CARE. When's the last time you went to a dentist office and the Dr came in and checked on you even when you weren't scheduled with them? I am so beyond pleased with the attention to detail, extra care & professionalism that was presented during my cleaning with Sheina (so sweet and careful!), to the full on two crowns I had to have after my root canals. Dr Kelly and his assistant Emily continued checking on me during the procedure, being tender handed (which helped my dental anxiety so much!), and taking breaks to make sure I was doing okay - this was something I haven't experienced before. It truly does make a difference to go somewhere where they care about the outcome and your health. I can't thank them enough for fitting me in last minute and taking care of the issues without hesitation. Just nice to feel taken care of when you're forking out money you weren't expecting, which isn't too common these days. (Btw they are definitely affordable compared to most!) You won't regret a service here- lifetime patient here now! read more

I've been coming here for years and highly recommend. The dental assistants are friendly and do a great job cleaning our teeth. The dentists are also friendly and provide good feedback and advice. Very clean and family-friendly office. read more

They took me as a new patient and have been amazing every step of the way. Their customer service is awesome, their doctors are knowledgeable, and everyone is extremely friendly. I highly recommend this dentist office! read more

I left Newark, CA to live a better quality of life in my retirement, in Reno, NV. I had a great dentist in Newark who did my one and only dental implant that took 1 year to complete. During that time, other restorative dental work was in progress. I knew I would need to find a new dentist in Reno. I spent about 1 hour on Google and found Blue Water Dental Care. I'm glad I did. Filling out the required forms online and securing my first appointment was a breeze. The front office staff was very welcoming and I did not have to wait long to see the dental hygienist. Examination, X-rays, Photos, Scanning, Cleaning, etc. was expertly performed. Doctor David thoroughly explained to me what was needed to save my teeth. I was pleasantly surprised to learn they have a CEREC machine. No waiting for any crowns to be manufactured by a third party lab. Finance section, Insurance billing, estimations, etc. were all handled and simplified for me in understandable terms. After a couple of months, I am almost finished with treatment. I am now smiling a lot more and often receive compliments about my smile and beautiful looking teeth. If you are looking for an outstanding dental clinic and a fantastic staff, Blue Water Dental Care is where you want to be. read more

Loved that they gave me double numbing at my request. I felt NOTHING! Kristin explained what I would hear and feel. They put things in my mouth so I didn't have to hold it open. Fast and professional. Great experiences. read more

Had major restorative work done by the highly skliked David Kelly and his very able assistant Laura. my teeth were all worn down to nubbins and we undertook the work to save the teeth. basically it involved crowning all the teeth but there is a lot of technical and lab work that goes into it. It took four visits. two very long and two medium length. The cost was $7K less than another very competent dentist had quoted seven years ago. I couldn't be more impressed with David Kelly's skill and the state of the art equipment he used. and his Assistant Laura worked alongside of him like another set of hands. when all is said and done I have a mouth full of longer teeth that feel as natural and comfortable as my originals. I was not self conscious about my teeth before but the new ones are undeniably nicer. they give me a nice smile and even make me look a bit younger. I highly recommend this dentist. I don't think the work could have been done better. read more

Seriously the NICEST dentists I have encountered. She was so personable, kind and really made sure I was comfortable throughout the whole procedure. I really, really recommend these guys! read more

Blue Water Dental care is outstanding. It is a husband wife team who purchased Dr. France's practice. I went with trepidation because I had such respect and outstanding service with him. I should have known that Dr. France would have sold to people of high standards. He did. The staff remained in the practice which is a a great sign of support. Dr. Dave is my doctor and he is kind, caring and knowledgeable. My dental tech is also knowledgeable and kind. read more

Such a great experience! Dr. Dave and Kristin Kelly, are incredibly detailed and knowledgeable about the art of dentistry and how to enhance the systemic relationship between oral and general health. I can't say enough about Dr. Dave and Kristin Kelly and their staff, 10 stars! read more

Great service provided at this location. Going to the dentist can sometimes be an overwhelming place. But the doctors and front desk made me feel welcomed! Highly recommend this dentistry! read more

Very bad practice, And unprofessional! Do not go! Or you'll also have to go to a doctor for the headache! So I had the very misfortune of going here. Twice! The first time I was greeted very oddly as if I shouldn't be there, maybe it was the way I looked, but nevertheless I needed to get dental work done and this was the closest place. I found it weird that a dental place only has five reviews but had a talk with my aching tooth, and it won the argument. I came here to get a root canal, and a teeth cleaning. Then was told I have to do a first time exam, I already had one done and said no let's just work on the tooth. They got passive aggressive about it but did it anyways. After waiting for an hour she told me I have to go to a specialist. She doesn't do root canal there. Really? I asked if I was just aching from the pain and misheard her. Nope. They first recommended a place that didn't take my insurance at all (over 1000), then I had to find another one. So I went to Sierra Endodontics (160 total). Very nice people! Do recommend! Then they told me they would contact me a week after, they waited almost a month and set my date weeks later. So the day of my appointment came at 7 AM. They told me my appointment was canceled because they didn't get confirmation. I was at work the times they called. So I set another appointment for the following month! A few days before my appointment the called me and told me I have to pay over 300 dollars by the end of the day or my appointment would be canceled. I didn't get out till 6 so I thought my appointment was canceled. She then called me the day of my appointment and said why I'm not there? "Umm you told me my appointment would be canceled by end of day if I didn't pay." She then told me, yeah well now we really can't take you in until you prepaid the appointment? So a lie? I could of gone? This is how they treat repeated business? This is how they treat people that look like me. Unprofessional, and this is unacceptable! They need a refresher on how to treat people like humans beings. read more

I was in dire need, of an Emergency visit. I was in so much pain, I couldn't sleep, my upper back tooth was throbbing, and causing massive pain. It was Friday morning, I was starting to freak out, that I would have to wait till Monday to get something done. I called Blue Water Dental, and spoke with Dr. David Kelly, he told me he could get me in right away Friday morning. Everything turned out to be great, this dentist and his staff are real professionals at what they do. They will always have my business. read more