I hired Aaron's Appliance Service, in Aurora CO, to level my Samsung fridge doors. The tech arrived…read moreunprepared, didn't know Samsung's adjustment procedures, and claimed "there's no way to adjust the doors"--which is false. I had to provide shims and guide him to online resources myself. Even after a follow-up visit, the issue was only partially resolved through my own efforts. Disappointed in the lack of professionalism and product knowledge. FROM AARON'S WEBSITE. "SATISFACTION 100% GUARANTEE" NOT HONORED!! EVERYBODY ELSE GET THEIR WORK DONE CORRECTLY. I THINK IT'S BECAUSE I'M OLD. THEY THINK THEY CAN PULL THE WOOL OVER MY EYE.

I LOVE RANDY AND Aaron's Appliance and I rarely leave reviews…read more I have an old dishwasher and called many companies, most never showed up, no phone call, two others said I will check on parts, never heard back. I was referred by another appliance place since apparently people do not want to work on old appliances. He also questioned why I wanted something so old fixed if possible and after hearing my reasoning understood. He looked up the parts the other company said I needed while we were on the phone, told me the ones that were still available, ones that were not. I asked him to order what the other company said and he said no, let me look at it first. He actually showed up! He tested everything and said I cannot recreate the noise you said you heard, (true, did not make any grinding noise, not a peep as I was standing right next to him) nor is it leaking as the other place told you, put the dishwasher back in the kitchen and use it. He could have said you need to replace the $350 motor, pump, etc., but was honest and probably thought I was nuts going without a dishwasher this long but I just did what the other company said, don't use it until....Naturally, never heard back from those two people. Being old, this is the type of company, customer service and honesty I grew up with which is now sadly lacking in almost everything. This is how a company should be run and I will be using them for all my appliances from now on as long as it is RANDY!

Our Samsung Ice Maker quit working. After trying several home remedies including replacing water…read morefilter and you-tube repair videos to no avail, I went surfing for a repair service and learned that several companies wanted $120 for just a trip and diagnostic charge. Fortunately I then found "Quality U Expect Appliance Repair". During our telephone call, Skip, the owner walked me through a few diagnostic procedures to determine the ice maker condition at no charge. As a result, his opinion was that ice maker was dead and needed to be replaced. Two days later, he arrived with a new ice maker and had it installed within about 15 minutes. Skip obviously new his way around the workings of a Samsung refrigerator, very knowledgeable, professional, and reliable. He is highly recommended!! Thanks Skip, I'll definately save your # (303) 847-9947. Fred S.

We have an LG refrigerator that is needing repair. Its about 12 years old but has been good to us…read moreso far. We called LG did the diag and they said we are have trouble with the compressor. We called the recommended repair companies and was told an outrageous price for the repair. We where torn between a new refrig or get it repaired. I have used them once before and they did a great job, I called them explained the issue, not only did Skip explain the possible issues but he came out and did a diag and found a different problem. He was very forth coming with the price and what the issue was. He also let me use his personal cooler to store, my frozen goods. Would i recommend them OHH YES, will we use them again.. MOST DEFINITELY. If you need repair they WON'T do you wrong.

There aren't many appliance repair companies in this area (Gilpin county, Idaho Springs, etc) and…read moreeven if there were I'd still use Rich. He's always super busy but still somehow fits everyone in. Gets back to you surprisingly quick, always friendly as can be, has worked on every appliance out there so he knows how to deal with EVERYthing, and very reasonable.

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

Alan was excellent. Replaced the idler pulley, rollers, and belt on my dryer. Fair pricing will…read moredefinitely use again. Prompt and professional

So far so good. Technician called first and was spot on time. Very acquainted with model of…read moreRefrigerator and problem the freezer was experiencing. All proceeded as he planned in correcting the problem. Our experience has taught us that only the near term time will tell if the effort was a complete success. The problem had a tendency of retreating on its own on occasion and returning. But all seemed to prove well while he was addressing the problem. Very nice and friendly professional they sent to us -- he had completed the entire procedure within an hour.

A.K. Appliance was extremely fast and reliable with our dishwasher repair. Alex is very…read moreknowledgeable about all aspects of appliances and was helpful in explaining to us some things to keep our dishwasher running well for the future.

I reached out on Yelp about installing a Bosch 300 Series dishwasher, Wyatt answered right away and…read morealso responded quickly when I texted later asking to reschedule to an earlier date because the unit would arrive sooner. He also answered my questions about what would be needed for hard-wiring the dishwasher and offered to switch it to an outlet plug for $125, which seems like a very fair price (I ended up not doing it since Bosch provides a junction box adapter for their dishwashers, but it's nice to have had the option). Install was great, everything seems to be working smoothly and he also figured out why the old unit was molded when I moved in (it turns out the drainage tube of the old unit had been inserted too far into the U-bend drainage pipe, so one end was perpetually in the wastewater standing in that U-bend, yuck). New dishwasher does look just a tad crooked under the counter but the unit is of a somewhat different size so this was likely inevitable, the old one had to have a custom bracket installed to straighten it out. I also really appreciated that Wyatt went through the features/demo'd the dishwasher model for me, there were a couple things I definitely would have missed on my own and he also explained to me about rinse aid, which I've never used before but this dishwasher model needs. Service was $215 total including hauling away the old unit, so actually slightly less than it would have cost to have the installation done by Lowe's (and I'm sure he did a better job). Thanks for the help and would hire again if I need another appliance installed!

Amazing communication! So easy to schedule with lightening fast responses…read more On time with very high quality work. Could not be more pleased with my installation. 5 stars start to finish! Call him for your project NOW!

Came and checked our refridgerator. Quickly zeroed in on the problem. The charge for the service…read morewas very reaspnable. I feel Denis could repair any appliance problem we have.

This is the 2nd time I've used Hermes Appliance Repair and once again, fantastic results! Alex came…read moreto my rescue about a year ago regarding my fast warming LG refrigerator and got it back to cold with a quick appointment time and very reasonable price...(FYI, LG refrigerators are in a huge class action lawsuit for their defective compressors, which I was a victim, twice). I just had Hermes out again yesterday, and not only were they the least expensive, Alex was early and installed a new garbage disposal for me. He even went out to get a part that was apparently missing from the new one, but didn't charge me time or trouble for it. He is always very polite & pleasant. HERMES has a customer for life and I highly recommend them to my famil, friends and neighbors...