As a former employee I can honestly say my experience there was horrible. The man who runs the place does not pay attention to what goes on back there in the back of the building that items back there are not kept in good shape as well. I was ignored whenever I had issues but would be listening to everyone else and also had me doing all kinds of grunt work that literally hurt me and exposed me to harmful things as well. Also put me in certain situations where my life was in danger. Then was let go for something that was wrong that was out of my control. this place is garbage and so are the people that work here as well. read more

This is the rudest and most condescending business in Lexington. I went to auction an estate piece from an extremely well renowned antique store in Lexington and was met with nothing but the unfriendliest associates. Like another review said, they do not answer emails unless you hound them (I had to send the same email twice over the course of a week and a half to even get an acknowledgment, let alone any useful information). I decided to pay them a visit in person to get more information on terms of sale and expedite the process instead of wasting several days waiting for another uninformative email. After being begrudgingly let in (Note: the business hours posted here are entirely innacurate) and dealing with a man who acted like I was there to rob them of their garage sale quality pieces, I was able to speak with Connie. We had been emailing back and forth yet she had no recollection of anything we had discussed. Her response was "I GET HUNDREDS OF EMAILS A DAY, NOT A WEEK, A DAY." That's great Connie, but that doesn't mean that because you're overworked you should take out your frustration on clients. As I continued to get more information, the entire exchange was so offputting and unprofessionally curt I could not wait to leave (and undoubtedly take my business with me). Shopping with high-end retailers all over the world, I have NEVER received such poor customer service and been treated as if giving them much needed business was such a burden on their part. If they are receiving hundreds of inquiries a day, I would recommend that they take all this revenue and hire someone with more tact and poise or at least attend a customer service seminar. If you are selling a piece in the Lexington area I would recommend Heritage Antiques on Broadway for a much more personable experience or sell directly in New York if you have a piece that commands attention. Both are much easier options and will treat you with far more respect than​ this company. read more

We actually found out that a Doctor friend had passed away and no one locally knew until the Auction was announced. Strange, but we relived memories through the auction process while viewing the pictures. We also had a very easy time biding in items we wanted. Thank you for this services and memories. read more

Placed 40 bid in empire dresser I was winning the bid got up this morning to the dresser still at 40 dollars and saying I was out, I contacted the company demanding to know what's going on,chuck said I changed my bid when I didn't , the dresser remains at 40 dollars but I'm not the winner please beware don't do business with this company they scam you read more

This review addresses the appraisal services that Bluegrass Auction purportedly provides. The owner, Mr. McKee, came to my mother's house, after she had passed away, so that, for estate tax purposes, he could provide appraisals for many of the pieces that she owned. He took copious notes. For months and months afterwards, Mr. McKee promised that he was going to provide the appraisals, but he always told me that he'd been very busy lately but was going to get to it. Ultimately, despite several inquiries from me, he never did it. It has been two years. Two years, and no appraisals. I now am in the position of trying to find alternative methods of trying to appraise estate property (for estate tax purposes) that, for necessity because we had to sell my mother's house, has already been distributed to heirs. A horrible horrible horrible experience with Mr. McKee and Bluegrass Auction. Completely unreliable! I could never recommend that anyone ever deal with them. Absolutely a horrible experience. read more

Good quality items exciting website where you can bid online. You can actually hear the auctioneer if you decide to bid on their website.

Horrible customer service. They don't answer calls, they don't answer emails. Sold me a malfunctioning piece of workout equipment. I tried to use it and the first time I did it malfunctioned. They told me that they advertised it as working and since it turned on, that they weren't liable for any guarantees. I complained to the better business bureau and BAA blamed me for not contacting them soon enough and pretty much said I was SOL. Don't ever purchase anything from them that is electronic or has any functioning properties, because even if they say it works, it may not read more