As a former employee I can honestly say my experience there was horrible. The man who runs the…read moreplace does not pay attention to what goes on back there in the back of the building that items back there are not kept in good shape as well. I was ignored whenever I had issues but would be listening to everyone else and also had me doing all kinds of grunt work that literally hurt me and exposed me to harmful things as well. Also put me in certain situations where my life was in danger. Then was let go for something that was wrong that was out of my control. this place is garbage and so are the people that work here as well.

This is the rudest and most condescending business in Lexington…read more I went to auction an estate piece from an extremely well renowned antique store in Lexington and was met with nothing but the unfriendliest associates. Like another review said, they do not answer emails unless you hound them (I had to send the same email twice over the course of a week and a half to even get an acknowledgment, let alone any useful information). I decided to pay them a visit in person to get more information on terms of sale and expedite the process instead of wasting several days waiting for another uninformative email. After being begrudgingly let in (Note: the business hours posted here are entirely innacurate) and dealing with a man who acted like I was there to rob them of their garage sale quality pieces, I was able to speak with Connie. We had been emailing back and forth yet she had no recollection of anything we had discussed. Her response was "I GET HUNDREDS OF EMAILS A DAY, NOT A WEEK, A DAY." That's great Connie, but that doesn't mean that because you're overworked you should take out your frustration on clients. As I continued to get more information, the entire exchange was so offputting and unprofessionally curt I could not wait to leave (and undoubtedly take my business with me). Shopping with high-end retailers all over the world, I have NEVER received such poor customer service and been treated as if giving them much needed business was such a burden on their part. If they are receiving hundreds of inquiries a day, I would recommend that they take all this revenue and hire someone with more tact and poise or at least attend a customer service seminar. If you are selling a piece in the Lexington area I would recommend Heritage Antiques on Broadway for a much more personable experience or sell directly in New York if you have a piece that commands attention. Both are much easier options and will treat you with far more respect than​ this company.

This company was actually rude when I called, the representative basically said he was busy and had…read moreto get back to work when i indicated the cost of an appraisal may be too much to warrant getting one, and he actually hung up abruptly. Based on this inquiry, this is not a company i would trust to provide good service, particularly the personalized service one hopes for when trying to sell a home. Incredibly unresponsive and unprofessional.