Honestly not much to say! I've been hunting around for a couch and stumbled upon the website…read more Unfortunately they don't have showroom so you do have to take a chance on ordering a couch online. I called them to confirm if they had a specific couch. They didn't but they suggested one that was basically the same except for a small design difference. Because I live within 10miles of their office, delivery was free! They texted me when they were on the way the next day! They came in, set everything up and I was good to go. I didn't have to lift a finger! Such an easy process at such a great price!

Everything seems fine at first but don't be fooled. The moment you have an issue with your…read morefurniture, their so-called "customer service" vanishes. They promise to help, but once they have your money, they ignore your calls and emails. I purchased several pieces of furniture from them, and when I noticed the defects, I was assured they would take care of it. Instead, I got the runaround and then complete silence from Kevin. This company does not honor its warranties or stand behind the quality of its products. Save yourself the frustration and take your business elsewhere!

We ordered the Wood rail sofa after spending a lot of time comparing options online. I was nervous…read moreabout ordering something custom, but I'm glad I finally did it. The wood base feels very solid and you can tell it's real craftsmanship when you see it up close. The cushions are deep but still supportive. I think it which was important since this is our main couch and we wanted it for weekend lounging. The best thing about it is that it doesn't feel mass-produced. I think it has something to do with the overall proportions and the way the upholstery fits into the frame that makes it feel like it was built specifically for our living room space. It took some time to complete since it's made to order, but we expected it. When it arrived, it completely changed the room. We're very happy with it.

UPDATE: There were communication problems and a resistance to solving my problem that ONE employee…read moretook upon themselves to resist. But when LUIS, one of the family owners, got word and took over... I could not be happier with the outcome. As a business owner I KNOW beyond ALL DOUBT that you CANNOT have a flawless experience every time NO MATTER HOW MUCH YOU WANT IT. The truth of a great business is HOW you handle the bad experiences and make good on your commitment. Not everyone can be made happy but the important part is that you know you did what was right. They DID WHAT WAS RIGHT and THEN SOME MORE and for that they get all the respect and appreciation I can share with another business owner. Short version of the long story IF you are still reading. They sent me a GLORIOUS art piece for my office. It ended up TOO BIG to get down the hall despite all my planning (entirely my fault) so I had to hire a contractor to take a window out, get it through the window and reinstall. That took weeks after delivery. BUT a few weeks later I am sitting on my couch and my friend declares "shit, it's already torn!". Not quite right, it had an unseen seam, hidden in the pleat. Every time you sat on it, it spread and showed the batting. For WEEKS I fought with staff about it being addressed. They offered solutions then retracted them as not being achievable. Each time we discussed one thing the employee ghosted me for weeks. When the owner took over, he accepted no excuses, owned the problem and dealt with the employee. Then he arranges to ENTIRELY REMAKE the couch to an EVEN BETTER OUTCOME (and I am sure at some significant expense). I had to hire a contractor again to get the old one out (my expense agreeably because THAT was my error not theirs), but he covered all the return shipping, REDESIGNED the entire couch to better specs both for my own staure (made it a bit shorter and a bit less deep, NOT and easy redesign for a mid-century piece like this), made the fusion removable to ensure heirloom longevity and the ability to reupholster in the future, gave me a batting/fill upgrade, changed out the leather to an upgrade, AND stayed on top of communication with me the whole time. 100% satisfied and then some. Many thanks guys. In terms of spending money with a company... I would do it again for sure when I am ready.

We just received our three Malin Counter Stools and our experience is nothing but positive…read more We ordered sight unseen and we are very pleased. The communication, quality, and delivery went well and without a hitch. We highly recommend.

Grayson's Luxury Furniture stores are crooked. I am an…read morealmost 90-year-old man who is Handicapped and nearly blind. They took the opportunity to swindle me out of $4,135.44. I bought a dining room table and a bench, which cost $4,135.44 with white glove delivery. After the charge was debited to my Visa, I was informed that there was no stock and it would not be delivered until 2025 I called my Saleswoman (Angela Olson} and cancelled the Dining room Table. When I did not see the credit on my Visa, I set up a dispute with Bank Of America. The bank temporarily took off the charge immediately. The store called me and said too much was credited to my Visa account and I had to give them my credit card information so they could add the bench I received and still have. They would not accept a credit or a debit card from the Bank of America; so, it was paid by my Chase Bank Account. Now Bank of America says I lost the dispute and is charging me $4,135.44 saying then I have lost the dispute because I did not prove that I returned the Dining Table. I still need to receive the cancelled Dining Room Table, and they will have stock sometime in the year 2025. My white glove delivery was cancelled, and I have paid double for the Bench. I have evidence of these claims and have had copies faxed to the Fax number in the Dispute dept. that BANK OF AMERICA provided to me. Twice. THE manager of the Beverly Hills Store implied "Tough luck old man. The cancellation went through as a chargeback, and you may never get your money refunded. Grayson's is blaming the Bank, and the Bank Is blaming Grayson"s Bank Of America has credited Merchants Bank on behalf of Grayson's Furniture The above amounts. I hope some Attorney can help me with this matter and demand punitive damages to both Bank of America and the crooked furniture store. 100% Truthfully David Segal Call 442-2749994 for more details cc; FTC

If I coimd give six, seven, or even 10 stars I would. Marji and her incredible team at It's Not…read moreTrash have made some of our most beloved items in our home, including our exquisite and unique dining room table and our EPIC king sized bed frame with a vibey headboard and built in drawers on both sides. People: when I tell you form meets function in all of their pieces and they are prepared with expert amounts of construction acumen plus all the creativity and love and care imaginable, I mean it. Look no further for the maker of your dream items for your home. I should add that Marji is an absolute DREAM to deal with as well. She always gives you great options, collaborates with you on how to best achieve your goals, and delivers A+ products. Every. Single. Time.

I was looking for a solid wood coffee table with a very specific look in mind, and after striking…read moreout at all the big box stores, I'm so glad I found this business. Marjorie was incredibly helpful from the very beginning. She was transparent about pricing, set clear expectations around timeline and materials, and really took the time to understand what I was looking for. The final product turned out exactly how I envisioned it -- beautifully crafted and truly solid wood. You can tell there's real care and skill behind her work. If you're looking for custom furniture, especially with a rustic aesthetic, this is a great place to start. She's honest, communicative, and clearly talented at what she does. Highly recommend!

We love our new sideboard! The workmanship is excellent and we're very happy with our purchase!read more

What furniture shopping should be like!…read more Terra Nova not only have an amazing selection of good quality furniture, their pieces are one of a kind and turn your house into a home. Then there were all the personal touches from messages from the owners themselves, photos of the specific piece that was going to be shipped, and then the most careful delivery team I've ever had. You can't go wrong with Peter and Alejandra!

I am giving 2 stars because the sale staff was very kind. If not her, I would give 0 star…read more I ordered the orange arm chair and came with a strand of hair baked into the chair. The sales staff confirmed that is indeed hair and she was very helpful to fix this issue. She ordered a replacement for it but the replacement also came with hair in it. Eventually, she got me connected with a product manager to discuss the problem and he was very rude. When he basically told me that I am wrong, I mentioned how the sale staff confirmed that this is in fact a piece of hair but he started to talk over me and told me not to trust the sale staff. He explained how that is not hair and it's a piece black fiber in a aggressive tone. It seriously looks like a piece of pubic hair. When I asked him if this isn't hair, then is it a part of the design. The answer was maybe and it happens. To sum it all, this $500 chair comes with pubic hair or " black fiber" baked into the chair. Consider before the purchase.

Love everything about this place! The combinations you can custom create for their storage units…read moreare immense -- so many fiberglass color options and the units are modular so you can mix match or incorporate into your existing decor without a headache. I just bought my first Modernica items today -- a 3 tier alpine shelf (walnut, the smaller one that fits on top of desk or sideboard) and a table top cylinder ceramic planter!!!! Major shout of thanks to the lovely ladies holding the showroom down (Athena and another gal whose name I freaking forgot and I feel like a jerk bc she was the one who helped me today! She even brought the shelf to my car! Girl power!!!) -- they are so helpful, kind and charismatic! Extremely accommodating and just on it! I love when people are proactive and personable! Thanks again and see you soon for that custom storage unit! ‍

I bought furniture here at a very reasonable price. I was quite satisfied with the furniture, but…read moreafter only a few days, my sectional sofa kept breaking apart. The sections were joined by very cheap hardware that I believe is bent. No matter how hard I tried I couldn't get them to connect, or when I did they came apart again will trying to attach the next section. I called the store and they promised to send someone over today. I waited all day and when afternoonrolked around I tried to call. I was transferred to a full mailbox.

I was very pleased with the bed frame I received for my boyfriend and I! We decided to do a custom…read moremade frame and it looks and feels phenomenal. Also we had it in our apartment in about a week! Very quick! The owner was a very nice man who helped us get accustom to what we were looking for. We couldn't have asked for anything better! If you're looking for good quality furniture and excellent service, this is the place you want to go to.

I contacted the Kohler Experience Center in Culver City asking about my in-wall tank and toilet…read moresetup. Alicia took the time to really understand my situation - she called the warranty department on my behalf, helped me investigate which products were compatible, and tracked down the part I needed to order. She was knowledgable, friendly, and thorough. What stood out was how helpful she was and her willingness to go above-and-beyond. She researched compatibility across different Kohler products, got the warranty team involved when we needed answers, and stayed with it until we had the right part ordered. I've dealt with a lot of vendors during my remodel and this was hands down the best experience. Definitely ask for Alicia.

Came in on a Sunday to look at the shower systems. What a beautiful showroom!…read more I was greeted by Ozzy when I walked in. He was really nice and helpful. He showed me all the different options and their functions, including the awesome demo station where he was able to show me the pressure and functions in person which I thought was great! That's really nice that they have that in the showroom. Ozzy is very knowledgeable and he provided great customer service! Some of the pieces are not cheap but they offer a lifetime warranty which we really love. There were so many beautiful items to see and choose from. I also like the fact that you can mix a match faucet and knobs, etc. What a fun store!