Extremely friendly and attentive. Gave details on all repairs and parts needed. This is a family…read morerun business and I highly recommend you give them an opportunity to serve you.

Mr. Anthony is a gentleman and a professional through and through!…read more Someone backed into my car and I called looking for an estimate to get the dent popped out. I used the Yelp feature to send pictures and received a reply shortly after suggesting an in-person estimate. I called and left a message to schedule an appointment, expecting to wait a couple days before even getting a callback. Imagine my (pleasant) surprise when Mr. Anthony called me back within a few minutes! (Green flag #1) I was told to come by Sunday between 8am and noon (green flag #2). I pulled up at about 11am and Mr. Anthony came out to take a look. The business page says "No job is too big or too small" and they stand on that. One thing I really appreciated is that he included me in the process. He simply asked whether I was looking to have the whole fender replaced (I wasn't), went inside and got his tools. It was that easy. No overselling. No overcharging. No frills. Just an honest gentleman who saw a small job, as it turned out) and made the time to do it. Yall. I drive an old Toyota and have interacted with my share of auto/body techs, honest and dishonest. Mr. Anthony was communicative, timely and very fair! I won't hesitate to come back.

The experience at Caliber Collision was stress free and pleasurable. The "estimator", Wes kept me…read morecurrent with the process from start to finish and always asked before any conversation concluded, if I had any concerns. Wes' keen eye for a quality product and great communication skills, I feel, makes him a great asset to have at Caliber Collision. Just as I was referred to Caliber Collision, I wouldn't hesitate to refer friends or family them. B. Williams

BEWARE! This company made the damage to my car worse than it originally was, and communication has…read morebeen a constant struggle. My case was passed from Wes to Trevor, then to Rachel, back to Wes, then Trevor again, and eventually to corporate. After months of back-and-forth, my car is STILL not repaired correctly. If anyone knows reputable attorneys who handle situations like this, I'd appreciate recommendations. My Situation: My car was hit in the front while it was parked, and this shop replaced the bumper. However, each headlight has three clamps/screws, and one was missing after their repair. I didn't notice until I investigated what was wrong after it rained. Water had seeped into the headlight. Instead of taking responsibility, Trevor reported it to the insurance company as if it were a recall issue--despite knowing the vehicle was not reassembled correctly. This should have been covered under their workmanship warranty. I'm extremely frustrated. I'll be calling again and will update my experience here, but I truly wish I had read the reviews first. Please consider going elsewhere--they do not take their work or customers seriously.

If you're looking for a collision center that actually cares about its customers, go to Caliber…read more The atmosphere is so welcoming thanks to the wonderful front desk staff. Rylan was a standout--truly a gem who made sure I was taken care of. I was shocked when I got the call that my car was ready 9 days earlier than expected. Thank you for the amazing service and for getting me back on the road so quickly! ! It is rare to find a shop that under-promises and over-delivers like this. I highly recommend them for their efficiency and top-tier customer service. #infinitiQ60

The team at Caliber on Shannon Pkwy in Union City went above and beyond. They're overall customer…read moreservice and expertise in the work was excellent. We went in for body work for a passenger side collision and they did an amazing job. Brandon kept us updated a couple times a week on the progress and they actually ended up finishing before the estimated time.

Great customer service. Friendly staff. They worked with my insurance and rental company…read moreseamlessly. As a geico customer my rep was forthcoming. He kept me up to date on repairs even reassured me when it took a little longer the reasons why. Front desk clerk was attentive. My repair looks great! Thank you union city team

***Fraud Alert*** Avoid…read more Avoid this place completely if you can. You have been warned. I had a claim through Geico and this was the shop they sent me to. These folks started scamming me from the moment I arrived. They gave me an extremely low estimate and then charged me 10x more AND on top of that they did not actually perform the services they stated they would. First, when I initially brought my car to them I asked them for an estimate so that I could compare prices. This was for a broken passenger window. After the guy took pictures he said he couldn't give me an initial estimate but he will send the pics to Geico and then I'll get an estimate. He encouraged me to leave my car but I was uncomfortable doing that without knowing how much I would have to pay. Good. I took my car home and waited for the estimate. Next, the estimate comes and it is like $300 to replace window. Fine sounds reasonable. I accepted and then scheduled drop off. At drop off it was explained that estimate may change once they fully open things up etc. Understandable. I then told the mechanic to let me know if the estimate changes and to call me for me to approve. Next, a few hours later I get the new estimate and it's $2500!!!! Damn near 10x the original estimate. I immediately called them and said I don't want any of those additional services including the paint job they added and some other stuff. I asked them to stop everything and I will come pick up my car. So then the manger tells me they have already started and the door is all apart and buffing has started. Huh? First off, the estimated time of completion was a month and at the shop I was told they was sooo backed up and wasn't sure when they could start. But now yall have already started. I called BS and told them I would take it as is. They said the car is not in driving condition so they can't release it and it's after closing anyways. I'm pissed at this point but I'm also traveling for work. So after going back and forth with them over this I essentially had no other choice but to pay 1000 deductible for this repair. But that's not the end of it. After all that, when I finally get back in town after I had someone else pick up the car I go to inspect the vehicle and the scratches on the door is still visible so they didn't buff or paint that and when I go to close the door all I hear is shattered glass still in the inside the door like they never opened it up and removed the shattered glass from inside the door. Ridiculous and unprofessional liars. Do not use this shop and tell GEICO to not send your car there!!

My experience: Overcharging customers, Very rude manager, after I picked up my vehicle they still…read moresupposed to order me some part that they damaged. Surprise they never did and they are not answer the phone or emails anymore. Not recommending at all. Terrible customer service, work and overall experience

Remembering my last time dealing with the collision dept of this dealership, I was hesitant on…read morebringing my car here for repairs but I took it anyway on Sept 11th, they started repairs on Sept 15... Its Oct 25th and I still don't have my car and I'm being told I have to wait another week or two for them to finish the repairs... None of this would be an issue if I didn't have to continuously call Tom for updates and feel like I'm getting the runaround. I called on Oct 5th and he told me the main part wasn't in yet but HE WOULD GIVE ME A CALL when it does come in. I CALLED on Oct 20th for him to inform me that the main part is in and they have their two best people working on it and to give them a week or so... I CALLED today (Oct 25th) for him to say they have to take out the motor and only ONE PERSON (NO WAY THIS CAN BE TRUE) does that so that is the holdup and to be patient ... okay so the car has been there for 7 weeks and NOBODY thought to take out the motor or have the ONE PERSON who does that work to be on standby for when the part does come. Every time I deal with this collision dept, I REGRET IT. How were the two best people working on the car if the ONE GUY hasn't taken out the motor? How does a "17 day repair" turn into 25+ days with no guarantee.