Twenty percent cheaper repair on windshield washer pump replacement than BMW Dealership. Excellent mechanical knowledge on staff. Nice text updates. BMWs are expensive to repair: every bit of savings is welcomed. read more

They try to trick me into service which I don't need. I had no problem with dome lights, sunroof, seatbelt and airbag when I brought it in but it all became problems when I picked it up. They said they can fix it all by programming the module. It will cost me over $1200. I'm no mechanic but it costs me under $10 to fix it myself. That's TEN dollars. Thank you YouTube! read more

They gave me a estimate of $768.98 To fix my turn signals I went to Firestone, they charged me $68.72 a big difference of $700. 26. So since 10/23/23 I've been riding with no signal , because it would have been cheaper to get a ticket. read more

This place is a joke. Recently moved here took my BMW 535xi to them they wanted to charge me 8,000.00 to repair. I called someone they looked at my vehicle told me what to purchase which cost $146.00. The people fixing my vehicle state it will be no where near what they quoted. He called it fluff but it was BullS-it. Oh yeah they also lost the undercover for my vehicle. They are not to be trusted at all. read more

I'm really pleased with these guys. Sam's Club made a stupid mistake with my car that I was expecting to cost me a great deal of money. I was prepared to bite the bullet. Leroy and the team at Brown Motor Works were both professional and helpful. They diagnoses my problem and due to the nature did not charge me a penny. I got the impression that they are very transparent and would have taken great care of me if I had needed actual repairs. I would recommend them based on my experience today. read more

My car been in this shop several time from December up to March 2022, off and on told them my cooling light keep coming on, Antifreeze keep flowing from the bottom of my car it was as if they didn't believe me, Durning that time We were wondering why it was taking so long when I call then they told me my car was in the body shop because one of there customers hit my car door and it had to be repaired, they never called me to tell me that it took and extra two weeks to get my car. When they call me to pick my car up I went to McDonald's to get my Granddaughter something to eat we were on the line, the tank blew up, car smoking, they had to push me off the line I was so embarrassed I started crying, my 5yr Granddaughter was hysterical I had just pick my car up, from Brown Motor Work, when my son got there we couldn't open my hood because they broke the hood Latch, didn't tell me that either, they said they didnt, like I am crazy, after that because it was under warranty my husband said keep taking it back until they fix it, I had to keep putting antifreeze in my car over and over so I could go to the doctor, the night before they pick up my car I left the cap loose the claim that was why, well no antifreeze every flowed from the top always from the bottom. By the way my husband is a mechanic, but he hasn't move down South, he's still in New York, he said the cap being loose doesn't have anything to do with antifreeze flowing out they need to fix it. So I ask them, when you return my car was the cap thigh, he said yes so I said why by the time I reach home the same problem the antifreeze was flowing from the bottom of my car. read more

I have no idea why this business has one star as of right now for the rating, maybe not enough people have written reviews yet. I was on vacation in North Carolina and I was driving back home to Florida when my Mercedes had an issue out of nowhere. I'm really glad that I found this auto shop. They know what they're doing and they certainly went above and beyond for me. I thought that the problem was serious with my car, but turns out it was just something simple like bad fuel. They flushed everything out and told me details about what was going wrong. I have been on my way home back to Florida when this all happened so I had to book a hotel at the last minute because I wasn't sure what the issue was or how long it would take. So one of the gentleman that works there drove me to my hotel, made sure that I was checked in (because it was an early check in that wasn't guaranteed) and helped me with my suitcases. Then they called me about five hours later and told me that everything was fixed, what the problem was and so on. Then the same gentleman picked me up from my hotel and brought me back to the shop so I could complete the payment and sign the papers. I have definitely experienced good hospitality and customer service here. It's really hard to trust people to work on your car, but I had a good vibe with this shop and the people there. read more

Took the car for some work and specifically asked if they used an engine hoist to lift the engine and not just pressing on the oil pan. They stated that they used a hoist and never lifted the engine by pressing on the oil pan. When I got home after the repair was done I noticed a big dent in the oil pan. When I did the next oil change I noticed oil leaking, which it had never done. I examined the pan and it was leaking from the rear. The dealership wants an exorbitant amount of money to fix this, since at minimum, they have to drop the sub-frame to replace the oil pan and put gasket to seal it. read more

I've been (or rather my Mini Cooper R56 has been) a customer of BMW automotive since mid 2011. I trust these guys implicitly and my Mini says "don't even THINK about sending me anywhere else!!!" ...so there's that. I will admit they're pricey, (if you're used to a shade tree mechanic price schedule you're in for sticker shock) so buy your automotive consumables elsewhere and install them yourself and save your shekels for replacing that turbo that went belly up. They're honest, reliable, communicate really well, and go beyond the call of duty. Solid 4 Stars. read more

This place is a joke. I moved here a little while ago after using the same mechanic for over a decade. My old mechanic knows my BMW in and out. When I called him to tell him what was going wrong he instantly knew what it was. It was a cheap fix with minimal parts and labor. I took it to this shop, the guy at the desk immediately told me it was something extremely expensive without even asking me for a lot of details. I told him to diagnose it and get back to me. When they called they had not even checked what I told them to check but instead insisted on it being something extremely expensive. They could not answer any specific questions about my car probably because they had barely looked at it. I ended up bringing my car 8 hours to my old mechanic and leaving it with a friend there. I WOULD RATHER DRIVE 8 HOURS THAN USE THESE PEOPLE. I think that says enough. They tried to charge me $2,000! My mechanic at home fixed it for $200! read more