Karen H. delivered the best car buying and customer service experience I've ever had. Responsive/authentic, Excellent Price and secured better incentives, had the exact car I wanted, Product Intelligence, Meticulous about my satisfaction with the car's amenities. I even arrived near the end of the day around closing time--we did a test drive and got a deal done and was in the car right away. I couldn't ask for more--highly recommend her and the BMW Silver Spring team. read more

Had a LONG, yet positive first purchase experience with BMW of Silver Spring. We worked with sales person, Andy Alexis, and he was great! Busy, but great. He was juggling us along with 2-3 other customers - two of whom were repeat clients of his. Despite the protracted shopping experience, and amazingly long period of time to meet with the finance advisors, we enjoyed our DAY at BMW of Silver Springs. Andy even ran out to a local fast food place to get us dinner since we had been there SO long - which was a nice personal touch. We are very happy with the car overall, although it did developed a software glitch within days of purchase. So, we were pleased with our buying experience, and got a decent deal! Update: The I-Drive software glitch is known to BMW, but was corrected in less than an hour by a system reboot- covered by warranty. read more

BMW of Silver Spring is great! I bought my first BMW M3 there 11 years ago. Bought another BMW there last month! Over the years, BMW of Silver Spring has always given me great service and the staff is awesome!! Some of the same managers and staff have been there since I first stepped in the door and they always take care of me and my friends. It is great to deal with staff that is knowledgeable about BMW and won't steer you wrong. Ask for Sigis or Chris! If you are interested in getting a new or used BMW, you can also contact me with any questions. I can help you out as well! read more

I went to BMW of Silver spring to just get some info about X3 and 3 Series. Mr. "Ron Askew" was my adviser and with his help I did received all the information I needed for my next step for looking into a BMW. Next you know , I was getting comfortable and our conversation leads to maybe buying a car today! So with his charm and his kindness I chose the X3 2019 and next you know I couldn't resist his offer. I have to say I am very happy with my purchase and so excited to ride this cool car. Thank you again Mr. Ron for being so patient with me and I do love my car. ;-) read more

Ron Askew did it again :) I knew exactly what I wanted to purchase & he made it happen. Ron even came in on his day off to help me purchase a car! This is not the first car Ron has assisted me with purchasing & I doubt it will be the last. I highly recommend working with Ron Askew when looking to buy/lease a vehicle, he really knows his stuff! This was not only the fastest transaction, but the smoothest transaction I've ever had when purchasing a vehicle. BMW of Silver Spring is really on top of their game. Ron is always very professional & informative. He even remembered everything I wanted when it came to my new car & believe me, I am not easy to please. Ron did not waste my time & he definitely didn't disappoint! Huge shutout to Ron Askew for once again making me a very happy customer. read more

I almost missed this experience as I was on my way to another BMW dealership and received a phone call from Mr. Ron Askew, a sales consultant from BMW Silver Spring. He simply ask to please stop by before going to my appointment with the other dealership and that I will not be disappointed. My wife and I decided to stop by and talk with Ron. We were immediately impressed by his professionalism and knowledge about the vehicle we were interested in purchasing. Long story short, this was the best experience I've ever had in purchasing a vehicle. This is a first class dealership all the way around. Thank you Mr. Ron Askew you are awesome and will definitely recommend you to anyone looking to purchase a BMW. Thanks, Lewis read more

I recently purchased a pre-owned BMW from BMW Silver Spring and had an overall good experience. I inquired about the car online and Jamie the Sales Mgr contacted me letting me know the vehicle was still available. When I arrived at the dealership I met Jamie and he assigned Dave to help me. Dave was very nice and knowledgable. This was my first BMW purchase and he went over everything about the car. He wasn't really pushy like other car salesman either. After I decided I would buy pending a check by mechanic he stayed late to put everything in order since he would be in training when I came back to close the deal. I needed a couple of days to take the car to a mechanic and they worked with me. After the car checked out with the mechanic I came back to finalize everything. Despite Dave putting 98% of everything together they still had me wait quite a while to finalize the paperwork. I would buy from here again. read more

So let's begin I called yesterday had appointment set up for today went in met with my advisor who's name is Chase king a very nice person wonderful guy knowledgeable of the product, if you've read a lot of reviews about certain dealerships you'll see that they're not rated very high I myself I like to take my cars to places where people respect the car and treat it as if it's theirs provided they take care of their own car some people don't, so they treat yours the way they treat theirs, in any event they were very nice from the beginning I'm concerned about damages to the vehicle as it is brand new and it has no damage a lot of times you go to these places and they'll scratch damage ding and they say hey it was like that when you showed up so I asked them do they inspect the vehicle before they take it in he says yes, I said do you want to go out and look with me and inspect they do walk out with you and they take pictures and video of the entire car wheels and everything which I think is a wonderful thing more places should be more transparent that way, so this car was purchased from out of state dealership. and if you have bought cars from other places when you go to other dealerships the first thing ask you did you buy it here a lot of times they try not to really go to extra mile to help you because you didn't buy from them, yes they will warrantee the stuff that is warranty but they generally won't go to extra mile. however in my case I have a leaking tail light which was broken on the bottom nothing that anybody could see, meaning that when the temperature changes outside within the light condensate water fills inside the light, so they took the car in took the light apart and show me where it was chipped at the bottom from someone removing the light and causing the damage which would not be covered by the warranty from the factory totally understandable it's not a defect of the manufacture they told me how much it would cost to repair and I'm currently in contact with the dealership where I purchased the vehicle to see if we can work out some kind of agreement to resolve the issue, nothing to do with bmw Of Silver Spring they also did not charge for the service even though I was willing to pay for the service because nothing is free and I understand that in this part of life but it was a very nice gesture on their part even those 15 minutes of looking at it moving it somebody still did something it still requires payment I have no problem with paying for whatever I am having taken care of so with that said hats off to them for that nice gesture and as I told Mr. King he definitely has a customer for life because I like their facility it is very clean outstanding when you go to clean shop it shows that people actually care I will definitely be bringing the car in for needed services or repairs to this location even though it's 22 miles away from my home well worth the trip to me thanks to the staff of Bmw Of Silver Spring great job. read more

I live in Gaithersburg but there's a good reason I drive all the way to Silver Spring. Kevin (my SA) makes everything easy and painless. He has been incredibly helpful in getting all my needs (in warranty and out of) accomplished. I had a radio acting up but it was replaced out of warranty just because he remembered I brought it up to him earlier. I can't say enough good things about him! It's rare to find an honest dealership that isn't a stealership, as my experience was in Rockville many years back. They sell parts at honest, competitive prices--cheaper than even Amazon. They treat their customers like people, not cash cows. Their waiting area is nice and very accommodating. If you're looking for a good BMW dealership, this is the one! read more

Well, somehow BMW of Silver Spring got my review deleted from yelp, impressive I must say. Yes, I talked to Ron the service director on the phone, he was a nice guy, he cared, but I never agreed to removing my post. I got an email saying I got a comment on my review and thats when I realized it was deleted. Here is my original post. My point is, what a disrespect of my time, and what a shady attempt to try and rip me off of a tiny amount of money, here is why. Well, I was there at my scheduled appointment time of 11:00am, at 12:00 I walked up to the receptionist and said "my car is still sitting where I parked it, Im wondering if it's been serviced and is completed or if it's still sitting there, why have you not touched it in the past hour its been there?" She goes to check with the service writer. She comes back and says, "Our technicians go to lunch at 12:00 and the process takes about 1-1.5 hours". Here I am wondering, if your technicians go to lunch at 12:00 and my scheduled appointment was at 11:00am, why would they not even touch my car for the past hour? Why did I come at 11:00am for my appointment, why didn't I just come in for my oil change at 1:00 when they get back from lunch? That would have knocked off two hours of my car just sitting for no reason. Lets just remember this was an oil change on a 535i, this is not rocket science, this is an oil change. Heres a completely different situation for you, as I am waiting for my car, I go up to the parts counter to order a part, they quote me $106, I say okay thanks ill think about it and let you know. So I go think about it for 30 minutes, come back to order it and they have figured out that my car is in the shop for service so they tell me to go talk to my service advisor so thats what I do. I tell him I would like to order that part and he says, "okay its $137" I almost went to get my ears checked, I said "i'm sorry, come again?" How ridiculous and disrespectful is that? So I guess because my car is in here for service you just jack up the price so the service writer can get a cut? I tried to order this part and pay for this part completely independently from my oil change. That was astonishing to me, quality service department right here. I called BMW of Rockville (a different BMW dealership) and ordered the part for $106 on my way home, just mind boggling, what a shady way to attempt to rip someone off. Okay last thing and pretty quick one, my oil change was quoted at $99.95 and some how I walked out the door paying $119.57, I get it, theres tax, im fine with that but if you quote it at $99.95 then why am I walking out paying 20% more? At this point I just wanted to get out so I paid it. I guess the moral of the story is; this is a really disorganized service department that screwed up two ways, they really disrespected my time and they tried to make an extra couple bucks in a really shady way and neither of those are something I will tolerate. The sad thing about all this is that with a little more organization, everything could have been fine and even more sad is that they tried to pocket an extra $31 by trying to rip me off on that part and they tarnished them self over it. Were not talking about big bucks here, this was $31, I guess this is when the whole ethics come into play. Just for the record I was there from 11:00am to 3:30pm for an oil change. read more

I was so happy it was Ron Askew that helped me purchase my vehicle. I'm 21 and it was my first time getting a car on my own, but he made the process painless and easy. Even when I insisted on taking it on a test drive he wanted to make sure I was happy with the car before I signed any papers. Even when explaining to me the 30-day warranty, and the updated carfax that he gave me he made she I didn't feel pressured in buying the car if I didn't feel comfortable about it's condition. Long story short I walked in with no car and am walking out with one, thanks Ron! read more

Ron, Joanna and Andrew were the best! 3 years ago, they helped me get into an awesome 440, and now they helped me out with turning in my lease and getting into a new M4. They were simple to and easy to deal with, no back and forth, and quick! I recommend working with Ron if you are considering a BMW! read more

Great communication and staff! Previously used Passport BMW, but due to many issues switched to Silver Spring BMW and have been impressed. Recommend for any BMW owner, depending on your location either Sterling BMW or Silver Spring BMW are the best in the area. read more

Ron from Service reached out and remediated the issue by delivering a BMW loaner to my work and returning the Enterprise loaner.

My wife and I just had probably the best car buying experience ever. All thanks to our client advisor, Mr Harold Shelby. Harold was very patient, understanding, and very supportive of our decisions from beginning to end. He listens (!), he provides suggestions, and he really means it when he says we'll make it work. Harold did an exceptional job for us! I highly recommend this dealership and all its staff who helped us purchase a new BMW X2 for my wife. We will definitely be coming back here for another BMW when time comes. read more

Honestly, I came in for the airbag recall, which was done quickly, on-time and smoothly. I've also been using this dealership for service for the past 3-4 years as well, all awesome experiences. I also received the complimentary vehicle check-up which result in a $11k action plan being sent to me. When I arrived to pick up the car and talk to the service representative about what the action plan entails, what's higher priority, etc.., I was told the person left for the day. I had to ask for another person, anyone else that's still here, if they can help me out and explain what needed to be done on the car. I was told to wait a minute, and within 30 seconds, the service representative appeared, and literally read the 4 word description of each issue on the paper, while we were standing at the service check-in desk, and did not provide any more information and made it seem like I was REALLY inconveniencing her. I found this customer service interaction very odd, as I've had wonderful experiences before, bringing my car in for 3-4 years, but this time I had another service rep help me than my usual. I also find it odd that I had to ask for someone to please go through the action plan of $11k worth of quoted work with me, and that I actually had to ask twice for it, and then the person who was supposedly gone for the day reappeared within 30 seconds, and was very unhelpful and simply read the 6 or 7 lines on the paper and handed it back to me. This was well within business hours as well. I'm sad to say that I don't think I can bring my car to this dealership before, as the service I received completely differed from the high-quality BMW level customer service I've received there in the past. I used to rave and recommend this dealership, too. Definite shame, as I was actually considering getting a new car from the dealer for the first time, based on previous experiences. read more

Thanks Ron . Because of you a driving home a beautiful car. Me and my wife thanks for all the help. And thanks for keeping it low price for me. We'll see you again future. read more

Both Karen Herbert and BMW of Silver Spring provide customers with great care, service, options, and prices. First, a bit about Karen, her service is supreme, if you look responsiveness, quick turn around, answers to your questions, and professionalism, Karen is your person. It is a treat to work with her and I love her sense of urgency in providing me with the answers and solutions I seek. I really enjoy BMW of Silver Spring, because they have the best selection and incentives on BMWs in the DMV. Additionally, they think of it all, there is an house "Genius" whose sole purpose is to answer your questions about all BMW's. Jim (the Genius) is awesome and it is so refreshing to have someone that knows all the features of a car and any other information you would like to know at your finger tips. There is no heavy sell, just an informational resource. I love it! Additionally, Anthony, the Finance Manager is a rock star, he is knowledgeable about his products, excellent communication skills, and professional. This dealership really has the package deal. I highly recommend BMW enthusiasts and novice to experience superior and knowledgeable service provided by BMW of Silver Spring! I love my new X3, it truly is my ultimate driving machine! read more

Great customer service, good coffee. What's not to like?!

I recently bought a BMW at the end of October through Perry Wright. This process was very easy and very relaxing compared to the other dealerships I went to, because of Perry. He is a very friendly, professional, and easy going salesman. He made sure I took a good test drive before buying instead of those 5-10min drives other dealerships give you. He also was readily available via cellphone contact. Most importantly, Perry made sure I was satisfied with everything about the car, with no complaints, hesitation to help, or BS excuses. I was very happy with the service Perry Wright of BMW of Silver Spring has shown me. read more

One of the best BMW Service Departments HANDS DOWN! I recently purchased my first BMW, a CPO 2011 535i M-Sport. Because I couldn't find the color combo, mileage and price I wanted locally, decided to purchase from a dealer in California, Beverly Hills BMW to be exact, and have it shipped to me. After waiting about 9 days to receive the car that I had been searching for over 5 months, I was excited to be immersed in the world of BMW (I was coming from a 04 Honda Accord, and I love all things techy, so was geeked about all the gadgets in the car) but for some odd reason, the darn bluetooth wouldn't work!! Although a minor problem to many, it meant alot to me. After all, I wanted to be able to talk handsfree and listen to the music on my phone. So I decided I should take it in to get looked at - thank God for that remainder of that new car warranty! I dropped it off on a Thursday night, Dec. 12 to be exact, and met my Service Advisor Bill Chambers for the first time, who I hope never leaves the service department, because he is absolutely GREAT!! Bill went through the service process with me, got me into a loaner and told me he would call me in the next day with an update. Well the next day came and Bill informed me that all was a go. I stopped by after work, but no luck...bluetooth still wouldn't connect. The programmers could get it connect before I arrived, but as soon as I got there it would stop working (will get the real reason later). So, I took the car back with me, and told Bill that I would bring it back later because I wanted to start enjoying the car! Fast forward - I took it back two other times to get fixed. They had it for a total of three weeks! Same issue, would work and then when I got there, NADA. They even replaced the complete computer system in the car! This time they put me in another loaner, a 2014 535xi M-Sport (i seriously considered trying to buy it, lol)! Well, that gets me to last ne. Try after Try after Try, still nothing is working. Once again, I see them connect other phones without issue, even an iPhone 5 like I have, but soon as I connect my phone, it causes an issue with the other phones connected. At that time, we all realized the problem had to be my phone or me personally, lol!! So I decided to take my car home, turn in the sweet loaner, and reset my phone. Now whatdoyouknow! IT WORKS!!! The reason I'm writing this, is because this dealership and service department never gave up. They looked under every rock to get the issue fixed, and never once said, you should contact your purchasing dealer. They treated me like I had bought the car from them and wanted to make sure I was happy. They even gave me a snap-in adapter, FOR FREE, as another means to connecting phone to car. What I also appreciated was their shared frustration, especially Dan, who racked his brain over and over trying to figure it out. In sum, I might not have bought my first BMW from this dealer, but I SURELY will be buying my next BMW and many more after that, unless I somehow become super rich and only should be seen in Bentley's and Ferrari's, from BMW of Silver Spring and will recommended them without hesitation! After my purchase experience, I thought all BMW dealers were the same, sub-par (Yes, Beverly Hills BMW is sub-par - who would've thunk it?), but I was wrong. BMW Silver Spring is a top notch dealership, and the reviews support that! read more

I have a great experience at BMW of Silver Spring. I was able to find the perfect car and the seller, Miguel Mendez was extraordinary. He was very helpful and knowledgeable. Miguel patiently answered a 1000 questions. Miguel went above and beyond and exceeded my expectation. He made sure my car was on top condition before I left the dealership. I strongly recommend this dealership and its star sales associate Miguel Mendez. read more

I bought my 428i convertible here in 2016. I had a great experience with sales. However, I have been coming here getting my car serviced for the past 3 years and I just wanted to show how much I appreciate the people that work in the service department. Rachel and Brandi have been a delight to be around and I adore the loaner car guys. They all take great care of you. Whenever I decide to buy a new BMW in the future I will end up here! read more

This dealership isn't what it used to be in the silver spring auto park. This is about the sales department and not the service dept. I have purchased here before and the sales advisors who I had worked with in the past seem gone. I was there for regular car service and thought I may as well inquire about another add'l BMW car I've been interested in purchasing. I asked several dealers working that day about the BMW i3, the EV car - which is a rarity to buy in Silver Spring. (Not lease) Granted, it's not on the sales floor. Not one dealer was intrigued enough to continue the conversation with me or understand that I was interested in purchasing, even after I expressed my interest. They almost seemed puzzled that I was inquiring about this model and wanted the conversation to end. One dealer said the car was "too expensive." The other said "we don't have brochures. Just go online to explore the car further." There seems to be a lack of engagement - the one too many sales advisors are seated behind their desks all trying to ensure they look occupied. Not even cracking a smile. They never asked any questions and stare blankly as if I was interrupting their busy schedule, despite an empty weekday morning. What a shame. BMW Silver Spring lost a sale. read more

From the moment we met Harold Shelby, at Silver Spring BMW, we knew we were in the right place. We were looking for a low mileage used X3 or X5. Harold took the time to really understand what we needed, walked us through the differences in the vehicles, helped us evaluate the cars in inventory and their options, and made the overall experience truly enjoyable. I'd highly recommend this dealer and Harold personally. Even the finance experience was great - an experience I never expect at a car dealer. Aaron, the finance guy, was brand new to his role yet totally prepared and knowledgeable. Great bunch of folks. Highly recommended. read more

Love BMW of Silver Springs. I traveled to another dealership in MD to purchase a BMW and walked after being dissatisfied with the customer service. Since I had traveled almost 2 hours I decided to stop in the Silver Springs and see what they had. It was late almost closing time and I received excellent service from Len Familant. I never felt rushed or pressured. By the time we closed the deal it was after closing and he made sure I still got the great experience of purchasing my first BMW. Even after our transactions he has been responsive in getting me service or addressing any questions I have. I will continue to travel to Silver Springs for my service needs because I enjoy the level of service they provide. I highly recommend Len if you are looking to make a purchase. read more

KUDOS from a loyal repeat client of Andy Alexis (since the 2002)! He's personable, dedicated to ensuring we receive the best experience and vehicles & always provides high-quality efficient customer service! read more

The service advisors here are first class. Overall the best service center in the DMV for Bimmers. read more

BMW of Silver Spring - Car Dealers Near Me - Silver Spring, Maryland

One of the best car buying experiences. I am very lucky that I was able to work with Desirea. It was not like the typical pushy car sales experience you would expect. Luckily I did some searching and wound up getting in touch with Desirea who was very willing to educate me on the different options and seemed to genuinely care whether the car was the best fit, and even explained the pros and cons of pulling a car from another dealer or custom ordering to the exact spec I was looking for. Steve the GM was also very helpful. If you are in the market for a BMW this is absolutely the place to go. read more

Such a wonderful buying experience here at BMW Silver Spring. The sales manager Joanna was so easy to work with and gave us a great price without any pressure. They had our paperwork ready when we got there and even though it was raining they had my car sitting inside the service arrival area to keep it nice and dry!! Our finance manager was very friendly and didn't give us the old finance office push which was refreshing. The BMW Genius they provide to go over the car is very knowledgable and explained all the features and functions of the car and even offers a follow up appointment after. I would highly recommend this dealer! You won't feel like this is a normal car buying experience. read more

This is for sure the worst BMW dealership I have ever worked with. The worst customer service, especially after further damaging my car during repair and refusing to fix it. If I could give zero stars I would. This place is awe full, I regret ever dealing with them, the worst mistake of my life. read more

Incompetent service department. I bought a new 2016 X1 from here. I will no longer bring the car here for service. The service department has gone downhill in the short time we've had our car. The overall impression is that they could not care less, which is pretty galling when you consider there are plenty of other BMW dealers in the area, let alone other places who can service your car for less. No attention to detail, no follow through. read more

Lonnie Ovreby and Nan Wong took care of me current a stressful car buying situation. Had to get out of an old car and wanted something with an excellent warranty. Nan found a CPO that had a large balance on its original warranty, giving me 3+ years before I need worry about a single thing on the car. Unlike many other dealerships I had experiences, they had the car detailed, pulled up to the door, with all the service records, Car Fax, CPO booklet, and documenting a fresh oil change. Gave me a fair price on my old car within minutes of completing my test drive. Combining with BMW's CPO special going on, USAA's car buying discount, and a BMW CCA discount (which they pointed out to me) I saved a considerable amount of money. Compared to the other dealerships in terms of customer service and facility, I would rank them near the top (and I have been to every dealer within a 30 mile radius). One of their biggest win is that they are in an autopark near their competitors. You could effectively test drive all the cars in market and make you decision the same day. You can also expect fresh fruit, water, soda, coffee and other things to keep you covered during the buying process. Their downside is they are not in what my internet search confirms to be Silver Spring. Expect a fifteen minute drive from the beltway to get there, more in "Fairland." The only issue I had (which was a tiny one) was with closing out financing. Although BMW had some good offers for me, the time it took to go through everything and offer me numbers added about an hour to the process. If this was quicker, I would have had time to better weigh my options and potentially go with them. Since it didn't, I stuck with my bank. If you are in the market, I would get them working on this process as early as you can, so you can compare offers, instead of getting them the minute you are ready to sign the papers. Total time to test drive, evaluate trade in, and agree to numbers was less than an hour, very impressive. Getting through their financing department (even though I already had my own) took two hours. Not bad compared to some. read more

In Reference to R.G. of Washington DC Post on 8/20/15 I've had poor experiences as a consumer many times. But there is a way to handle the situation. I think that it is in poor taste that you have defamed the character of both of the individuals mentioned in your post. I've worked with both associates and know that they are not liars nor unprofessional. It seems as though there is another part to the story. I will be sure to remember the other 40+ reviews you have donated to yelp will be as rude and disrespectful as this....without me reading them. Hopefully the associates you've mentioned will not bring up defamation of character on your behalf. "Good luck." BMW OF SILVER SPRING KEEP UP THE GREAT WORK AND CUSTOMER SERVICE!!! read more

Thank you Ron Askew for your excellent service. Ron was very easy to work with. There wasn't that feeling of a salesperson being pushy or aggressive. During the sales negotiation process, he was very upfront, honest and sincere about what the dealer could and couldn't do so there wasn't this constant back and forth with the sales manager. He listened to my wants during the sale and tried to accommodate most of my wishes. I would highly recommend Ron for your BMW sales needs! read more

I had a very pleasant experience purchasing a X5 from this location. Most of the negotiating on price was done before arrival and when we arrived there were no surprises. The vehicle I was interested in was set aside with the sale sticker off and they honored all terms and conditions agreed to over the phone in advance. We worked with Andy who has been with the dealership for 14 years and he was a true professional. The week prior I had a very disappointing experience at a different BMW dealership so this was a refreshing change. Love my new car - thanks BMW of Silver Spring! read more

The whole experience at BMW of Silver Spring far exceeded our expectations. From start to finish the whole process was easy.. so easy that it my boyfriend was mad that he didn't have anything to be mad about..lol! Our BMW Genius John took us on what was easily the best, most amusing and informative test drive of our lives. Karen, our Sales Associate, was really nice and made the whole process a snap. There was very little back and forth on price because the car was amazing, CPO Estoril Blue 428i Grand Coupe, and we settled on a very fair price quickly. Tony really did deliver lightening speed financing. We came in after 6pm on a Wednesday evening and despite us keeping them there well past closing we never felt rushed. My boyfriend loves his new ride and they have two new customers for life! read more

Great service overall. Karen Herbert helped me to find the car of my dreams! Easy process from test drive to driving it off the lot.

I wouldn't recommend buying a car from BMW in silver spring. It is the worst experience I had. After I bought the car, I found out it doesn't have floor carpet then they had to mail it to me. They didn't have the car manual ready nor the second key. They had to mail it to me as well. When the key arrived, it wasn't working. In less than 2 weeks of buying the car before even putting gas in it, the engine light came on. I live more than an hour away and now I have to take it for service and it hasn't been even driven since it was purchased. It is supposed to be a certified car. I wouldn't recommend their certified used cars based on my experience. read more

Best Car Buying Experience Ever! I'm very weary when shopping for cars at dealerships because my experiences in the past have mostly been unpleasant. I recently went to BMW of Silver Spring to look at cars and that's when I met Andy Alexis. He was patient and professional and never spoke to me as if I am less intelligent about cars because I am a woman. Andy helped me choose the car that was best suited to me and in the process, changed my thinking about car dealerships. If you're in the market for a new car or just want to learn more about what options are available, I recommend that you go to BMW of Silver Spring and see Andy Alexis. You won't be disappointed. read more