Pros: Online sales management team is willing to negotiate a competitive OTD price and sales package. Cons: Inexperienced online sales person cost them an online buyer. After multiple days of negotiating the OTD price, the new sales person sent the incorrect vehicle spec sheet and failed to immediately correct the mistake. Only after prompting by another teammate was the correct spec sheet sent. The new sales person also failed to consult with management during negotiations on OTD pricing and assumed the price could not be further lowered, even for a returning customer. By the time management got involved, it was too late. read more

Everyone was great! Edison was professional, kind and knowledgeable (he did talk a bit much for me, but that could be a tactic they use, lol). Showed me only what I asked for, a little slow in showing me the numbers as requested but he finally got it and we got down to business. I also liked that he and the sales manager showed me the benefits of leasing vs buying and the extreme monthly price difference. I was looking at the Copper Crest Lexus RX350 and wanted to trade in my Audi Q5. They worked very hard to get me to my idea monthly payment but unfortunately it was out of my comfortability amount to pay. They kept in touch to really make the deal work and I appreciate that very much. Oh BTW, they did an amazing job renovating the store, because when I had my Lexus IS250 it was small and outdated. When I am ready to purchase, I will definitely go back! read more

Don't deal With these people, especially if you are out of state. If I went into the full story it would be pages of their incompetence and unprofessionalism. Well that or they are just out to screw people on purpose. The thing is months and months later they still owe me $700 ish for registration fees I paid them up front then had to pay again in state and they still haven't refunded me the money. So I've taken to making sure no one else falls for their shady tactics. How a brand like Lexus can lets a shady bunch like this carry their name is beyond me. Word of warning, I'll post this so no one else can make the same mistakes. I did the mistake being working with these people and trusting them.. read more

Excellent customer service from the moment I walked until I drove out with a new car. Smooth, concise experience working with Sam Kim who helped me to find exactly what was looking for. Ebi in finance explained everything clearly and made sure I was comfortable with the process. Couldn't be happier. Would absolutely send friends and family here. The ambiance in the newly renovated space is beautiful and fresh. Really fantastic experience all around. read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

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I called Darcars Lexus of Silver Spring yesterday while in a bit of a tizzy (in the midst of an impending move, our tire went flat & it was 102° outside at that moment). Alban took my call and helped to arrange for me to come in first thing in the AM - the rep next door (Jayleen) at the VW service desk was also amazing. She was willing to get the repairmen to work on one additional item that was a bit trickier than repairing my tire and then she sourced an alternative to my exact tire when I was super short on time due to my impending moving day. Very grateful for all the time and assistance in getting my vehicle done and was happy with the outcome even though it was a bit of a wait. Based on this experience I would recommend them. read more

I got a really nice used Lexus come with a darcars assurance package. Go with Talbot Layne if you want some good deal. You'll love your car and your sale person. read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

Berry, Stella, & Ryan made my buying experience extremely pleasant. They walked me through the leasing process first and gave me several options. I ended up deciding to buy vs lease and couldnt be happier with my vehicle. The finance process was also a breeze. I decided to go with an additional warranty package. They delivered the car to my office the next day and the rest is history :) I will definitely recommend this dealership location to anyone looking for a lovely, pressure-free experience. read more

I wanted to buy a car from Estella as I had such a wonderful experience with this sales person. She was gorgeous, informative, and pleasant. After learning she no longer works at this dealership I will not be buying a Lexus ever. Thank you Estella for your kindhearted and genuine service. read more

I can't say enough about my experience with Sam Kim. I contacted Sam after a neighbor gave me a ride in his Lexus. Sam showed me different models & I found one that suited me. Sam was patient. Most importantly, after the sale, I was able to ask Sam questions. He always responded promptly & has been extremely helpful. As important as my wonderful buying experience was, my experience after the sale is a testament to Sam's ability to care for his customers & to make them feel valued. I am so grateful to have worked with Sam who made the whole process so very easy. Thanks to Sam my entire experience has been a pleasure. read more

I just purchased a used 2015 Lexus ES350 from DARCARS of Silver Spring. Carlos Fuentes Dent was my salesman and it was a great experience. Carlos is probably the best experience I've ever had in buying a new or used car and I've purchased many in my over 50 years. Thanks Carlos for the simple, respectful and helpful sale. read more

I bought a car from Darcars Lexus of Silver Spring in Oct last year, traveling all the way from Michigan. The car I originally wanted was sold, but they had a good selection and I found another I liked. The buying process was smooth, and the salesperson, Stephen, stayed connected throughout. I was promised a free Darcars Assurance package to help lower insurance premiums, but I never received anything. I followed up 6-8 times, and after a while, Stephen stopped responding. It's been over six months and I still haven't received what I was promised. If you're an out-of-state buyer, be cautious and make sure you get everything in writing before you leave. On a positive note, Rocio from the Tag and Title team was very helpful in resolving a delay with my Michigan plates. Good selection and decent buying experience, but poor post-sale support. Hence, 3 stars. read more

Ugh.... Came in for a wheel lock that was to replace the incorrect one that they returned to me. It turns out it was Lexus of Rockville they did that. So they kindly replaced it for me. I also wanted t to purchase a repair kit that goes in the trunk. I asked the service manager what the kit was called and he said I don't know.. he didn't find out for me either. In general, I prefer the service at Rockville better but they at least rectified the problem, which was good Customer Service. read more

I was in for service on April 3rd , 2025 to have my rear tire replace. Jose, service technicia, was very thorough. He checked the tire and informed me that I had the right idea about replacing the tire. Jose ordered the tire and within the hour, the tire had been replaced and I was happy! Jose was courteous, friendly, knowledgeable and had a great smile. Thank you Lexus management for having Jose on your team! Jose is given the highest rating of 5! A satisfied customer, Cheryl Hick--Thornton read more

I had a great buying experience at Darcars Lexus of Silver Spring. I was very clear with the color, model, and package I needed. Syad helped find the car I needed. There was no back-and-forth negotiation, since Syad offered me a good OTD price. We made a deal within 30 minutes since I walked into Darcars, efficient and straightforward. Finance process is very smooth too as they matched the rate my bank approved for me. Saad helped with closing the transaction, paperwork, trade-in, and new car registration and plate installation, etc. The whole team is efficient and professional. I highly recommended this place for professional team, bunch of inventory, and convenient location. read more

Shavonte White was our rep. Very knowledgalbe and kind Professional and helpful thoroughout.

Poor customer service. This dealer is far and happy and has little interest in selling you a car. Oh well not the end of the world.

DARCARS SILVER SPRING ARE SCAMMERS!!! DO NOT buy used cars here. They Lexus Certify cars that don't qualify and sell cars knowingly providing inaccurate information of the car. PLEASE GIVE THIS A READ BEFORE YOU WASTE YOUR TIME AND MONEY HERE! 1. Bought the used cars from them with the carfax they provided me of a clean carfax but the car was actually in a previous accident (according to another dealership I went to, to get my car checked). I understand the previous owner could've not reported the accident but the previous Lexus dealership this car was at did NOT certify the car because it did not pass the Lexus certification qualifications. Called the previous dealership and found out DARCARS silver spring bought this car at auction and then proceeded to certify it. Called them out for it and of course, they didn't care. Wouldn't work things out with me AT ALL. 2. General Manager makes a "deal" with you if you write them a 5 star review so most of these reviews are probably fake. 3. Was promised to fill up my car, get a car wash, and fix something in the interior of my car by Ryan Waltjen (Sales Manager) since I bought my car at night and the service department was closed. NEVER responded to any of my 4 emails to this day (14 months later). 4. Spoke to Joe (another manager) when I went in to complain and I would've rather have this guy tell me to leave than have me waste my time talking and him lean back in his chair, look around, and not give a care in the world to what we had to say. Asked for a business card and he didn't have one, said he would email me with a quote to sell the car they scammed me to buy- never did. Long story short, I have never felt so much shadiness from a dealership before. They certify cars that don't qualify and are degrading/tainting the name of Lexus and their highly coveted certification. They just sell cars and don't want anything to do with you after. Reported them to Lexus Corporate and gave them all the details and the name of everyone who did not help me. DARCARS partnership with Lexus is pending...... read more

At my recent visit to this location I was greeted by a friendly and welcoming representative Ms. Theresa P. She was very helpful and was able to help me locate a suitable vehicle. read more

I went in and test drove an 2017 Lexus IS AWD 2 times. I was told that my vehicle would be ready on Monday from Saturday and Sunday by 11 a.m. they were just inspecting and doing work to the car and wanted me to wait around and waste my valuable time when I was told one thing. The sales guy was nice and professional until I told I challenged him. Bottom line be professional off the brake and don't lie because it shows up at some point during the transaction. I was told that the inspection was completed. Nobody likes CarMax but they are very transparent. read more

Went to see a pre-owned vehicle. That experience was great. Our salesperson was helpful, low pressure, easy to work with. Asked for an OTD breakdown and they added thousands of dollars worth of bullshit charges in addition to the asking price. This included a 2% commission. They then hid $3k in the total without itemizing it. Fine, kinda expected behavior in this industry. We made a fair offer in response, agreeing to asking price plus doc fee, taxes, tags, etc. The salesperson had to wait for his manager to decide. They made us wait two days just to text and say they refused the offer. Extraordinary unprofessionalism. I feel bad for unsuspecting buyers who know nothing about the games they pull. They're waiting for a sucker and they'll find one. read more

I don't really know where to begin. My car was stolen on July 21st 2024. I have a LoJack on my car so I personally was able to recover my car myself from DC. Of course the passenger rear window was broken, along with the computer dashboard sensor off because they used a kill switch to duplicate the fob and start the engine. GEICO told me to take my car to the dealership to get the repairs done. I bought the car from Passport Toyota but they instructed me that a Lexus dealership would need to fix the computer modular era. I chose Darcar because it was the closest Lexus dealership compared to the one in Annapolis. I dropped my car off on July 23rd, explaining the details and letting them know the insurance adjuster would be out to see them. A week later on July 30th the insurance adjuster texted me asking me how was my car. I called him to let him know I had not heard from the dealership in reference to my car. I called the dealership once I got off the phone with him. I was instructed they were waiting on approval from the dealership. I was like how is that when the insurance adjuster just asked me how was my car and said he had approved everything when he came out to see my car on July 24th. I noticed my LoJack isn't working for some reason so I let them know that. On August 3rd on a Saturday I get a car from the collision department letting me know they had my car to do the repairs to the body and they needed my signature in order to begin. I told them they'll get it on Monday because Saturday I was away from a computer and scanner. On Monday after asking them a few questions about the forms, we went back and forth and I sent the form attached to the last email I sent. On Thursday I get a call from the insurance adjuster and collision department saying they needed the form, in which I stated I signed it on Monday. They swore they never received it but I was like all 3 of the emails attached didn't receive it and we were corresponding before my last one. I resent it and cc'd the insurance adjuster and finally they received this one. Now my car was with the collision department until August 27th in which they had to take it back to the service department to reactivate my LoJack. Now all of this time I am past my 30 days of rental in which I'm coming out of pocket for on top of paying my regular car note and my deductible. I constantly call because I want my car. I've finally called back in which at the last minute I'm told I can come get my vehicle. Now I scramble to drop off the rental and go pick up my car so that I am not charged another day for the rental. I go pick up my car in which they made an extra key but the back was missing to it, my gas in my car is completely empty, I crawl to the gas station praying it doesn't cut off. On top of that a few days later my maintenance required light comes on. I can see that while my car was at the dealership the warning light came on, on August 22nd. In which they saw it and could of easily just fixed it being as though I have the maintenance warranty with my car. I had the worst service experience with this dealership here. Right now I am right back where I bought the car from getting it serviced. Had my car from 7/23/24-8/27/24 for a broken window, minor scratches on the car, and the computer modular error. The lack of care was very evident here to me. I won't be coming back. read more

DARCARS Lexus of Silver Spring - My vehicle history clearly showed on August 22nd a warning notification. - Auto Repair Near Me - Silver Spring, Maryland

Unfortunately I purchased my car here and had a great experience a few years ago. But more recently I took my car in for a routine service and they added a bunch of BS charges (changing my wipers etc)- without consulting me. my car is a little less than two years old. When I went to pick up my car- the bill was already folded in an envelope and they told me the charge so I paid thinking it was a standard 15,000 miles checkin. My husband was blown away by the blatant ripe off and we unfortunately won't be servicing our Lexus there anymore. read more

I want to thank Lexus of Silver Spring for always showing us the best customer service and going above and beyond exceeding our expectations. Very specifically I want acknowledge my sales person Sam KIm, he's passionate about what he does. He's patient and listens to your wants and needs. He's kind and sincerely cares about his clients. Sam has been our salesperson for years now and honestly is considered family at this point. Also, I'd like to thank the finance manager Regina, she too was passionate and went above and beyond to get us as close as she could to where we wanted to be which allowed us to get all the extended warranties we desired. Thank you!!! Lexus You Rock!!!!!! PS truly the people I've mentioned above are assets to your company and you should be extremely proud to have them on your team Sincerely, Very satisfied customer Catina and Wendell Parker read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

I really hate this Lexus dealership. I've come to the conclusion that business must be bad for them because it seems like they're trying to make it up on the back end with existing customers. My review is about today but for context, last time I came here I was given a laundry list of things that needed to be replaced for about $750. I took the diagnostic report to a trusted repair shop and they said NOTHING on the list needed to be replaced. So back to today, I got a flat tire while driving and the dealerships that I preferred all closed before I could get there. I called Lexus and explained that I had a tire in my trunk but my trunk seemed jammed and that I had a flat. They said bring it in. We are open until 9pm. When I got in, they said the techs leave at 7pm and no one can work on it tonight. He also said that it would cost me $250 for a diagnostic fee to check out my trunk. I asked to speak to a manager. The manager saw that I had a setting for valet turned on that prevented my trunk from opening and apologized about the misinformation about them being able to work on my car tonight. I really felt tricked into coming to Lexus. If I needed to wait until tomorrow, I could have gone to a trusted dealership. My boyfriend ended up changing my tire outside of lexus in 15 mins since lexus had no one available. read more

I was there to get my first servicing of my new car which I bought in Bako. Made an appointment which I recommend. I was taken care immediately by Jason who was very helpful so living all my concerns. He arranged a courtesy vechile to drop me to near by Restsurant square . The guy who dropped me was very very friendly. My car was done within two hours as promised . The girl at the servicing department lacks patience and without hearing or understanding you gives direction which is annoying. Other than everything and everyone was great . read more

Our experience was very good and efficient! We were assisted by Gerson, a young man who speaks English and Spanish. He answered any questions we might have had, gave us information and options, and was very kind and friendly! If you are looking for a vehicle, don't hesitate to contact him. read more

First, I'm sorry for any customers who were victimized by this terrible bunch of ruthless liars, scammers, and thieves while I write this late review. Second, DARCARS, I see that you like to stalk your reviewers, so I am giving you full permission to contact me directly about anything that I state here and try to regain a customer. I'm calling out Finance, the Service Dept, and Tag&Title. I bought a used Acura TLX. I noticed that the Carfax has a recall, so I expressed concern to In Choi. He said that their system is more accurate, and it shows no recalls. One of the documents that I had to sign noted that there are no recalls on the VIN, as per this system. So why did I receive a letter from Acura a couple of weeks later confirming that my vehicle does have the exact recall that I asked about? Next, In "sold" me on the tire & wheel protection and the platinum care insurance packages. Within a few weeks, I called the service dept to schedule a covered service visit. They said i have no warranty. What? I called In, who didn't answer calls, return messages, or respond to emails. So I drove 1.5 hours out of my way to talk to him face-to-face. He said that the service rep is inexperienced and he would secure an appt. Days later I still had not received a confirmation, so I called the service dept again. They told me that they do not service Acuras and advised me to go to an Acura dealership. After quite a bit of back and forth, I decided to cancel the warranty, since it was within 30 days. I drove another 1.5 hours out of my way to sit in In's face again. He tried to convince me that Acura should have taken the insurance. They are not obligated to honor your insurance; YOU are obligated to honor your insurance! The fact that you sold me something that you KNOW you will not honor for my vehicle is beyond shady! Oh, and not only did they slow walk the reimbursement, but they tried to prorate it! I had to fight that with In too! I scheduled the Assurance services and car detail about a month later. I rearranged my entire day, got a loaner, and arrived with only 3 ppl in line. 5 hrs later, I returned to see that my car was still sitting on the lot untouched. I went home, but just before parking I received a call stating that the car needed more time to cure and would be ready at 10a the next morning. The next day I drove the 1.5 hrs only to see my car still sitting in the exact same spot as the day before! After several mins of looking for my file and keys, the service rep told me that the car was not finished. WHAT?! I made an appt 5 wks in adv, dropped my car off 24+ hours prior, and drove back and forth but you are NOT finished??!!! The car wasn't that dirty after 1 month! They delivered my car 5+ hrs later, but I still saw the same foot scuff on the driver's door that was there when I dropped it off. What did you actually do to detail the car for 28+ hrs?! Lastly, DARCARS was supposed to contact me when my tag came in. After 60 days and no call, I reached out to Title&Tag. I sat on the phone for 30 mins before someone picked up and immediately hanged the phone. I called back and when the rep transferred me again there was an immediate pick up/hang down. On my last call the receptionist personally went to tag and title to find out about my tag. When she returned, she stated that I owe $32 dollars and they will not issue my tags until it's paid. WHAT??! I wrote a PAID IN FULL check for every single thing that came with my vehicle! I had to deal with In Choi again! He could not give me a straight answer as to why my tags were delayed, but he told me that if the police happened to stop me for driving illegally I could call the dealership and let the cops talk to him. SERIOUSLY??! Not only can I not reach you when I call, but what cop do you think will ever talk to you while he is writing a ticket for me? What kind of scam are you running DARCARS? Had I not read all of my paperwork, tested the warranty, or pursued the injustices how much additional money would you have gotten out of me? This behavior and culture is obviously encouraged and allowed from the top down, and it needs to be investigated. read more

Watch out for this dealership. They attempted to charge me $13000 more than what the vehicle should be sold for. It felt like theft, honestly. But I chose to get out and not do any business with a company that would sooo openly rip off customers. Do your research and get your car elsewhere? read more

Went to Lexus just looking for an appraisal and ended up purchasing a Lexus GX 460 for my parents! Everyone is so friendly and helpful! Thank you Joe for helping out with the delivery! As you can see, my dad is super happy! read more

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Went in looking for a good deal, left getting an amazing deal with exceptional customer service. Barry (General Manager), Estella (Sales associate) and Nina (Finance manager), all went above and beyond to take care of myself and my father and we both left happy with 2 great cars. Thank you again for your patience and attention to detail...highly recommend! read more

Very unreliable service. My Lexus stopped working so I dropped it off here for them to fix, but the guy responsible was very shady and overcharged me for the issue. read more

My second ever car buying experience in the US. This was a really difficult decision for me but it was made easy and felt the right one by the amazing staff of the dealership. Everyone was really accommodating and professional. I do want to mention Ali who showed me the first car on my first visit. He was marvelous in the whole experience. Big thank you to Adebayo Ojo for showing me the car and taking care of me for my entire visit. He stayed late and did not leave before I left. I really appreciate that. Such a lovely human being. Last but not the least want to mentioned Jonathan Bern who made the paper work and finances look like a piece of cake. He made sure of everything I said and also made sure that I am satisfied before going with anything. I highly recommend this dealership for anyone's business. read more

Very grateful for Carlos Javier making my Lexus experience great again ! Highly recommend the place ! Very helpful and attentive!

Gracias por toda su ayuda Melany Hernandez me ayudo mucho con toda la información que necesite, amable y buena su trabajo, ojalá hubiese mas personas como ella. si toda la juventud fuera como ella tengo mucha fe en esta nueva generación. read more

The salesperson was very friendly and engaging .We had negotiated a price $ 500 less than was listed for a used NX300 low mileage on the phone which was done because the dealership is over an hour drive from my house. Upon arrival I checked the car out, Test drove it and wanted to buy. As soon as a finance person came into the picture , the experience went bad. They wanted the $500 off negotiated for unexplained "taxes" . I firmly said what was agreed upon and if she would not accept the agreed upon price , I would walk away from a 35k transaction due to the fact I had a check from my credit union for what I asked for on the phone , all in taxes etc. ...out the door price. This Princess became downright huffy scrutinizing the check, staring at it like it would produce the $500 she felt so entitled to out of my pocket. Held me up for literally 40 minutes with this BS as I said call my credit union to verify instead of us sitting here in a smoke filled room as that was coming out of her ears metaphorically speaking . Finally, I was told they would apply for the tags, title , etc and drove the SUV home. After 3 months with no registration mailed as was promised , I had to drive back again to the Dealer for a new temp tag. Meanwhile my credit union had been patiently waiting for the title as the Lexus dealer was not cooperating. I called the DMV and told them of the transaction, and they said "We have spoken with the dealer and they know what we require to change title" yet had not produced it. This went on for 2 more months...call the dealer, call the bank , call the DMV. Finally my bank said due to the fact the dealer / I had not produced a title (Blaming this on me ) and that they were going to change the loan to a 8.99 % unsecured personal loan to cover the 35K and I had 2 weeks to get it done or that would take effect....I went ballistic on the dealer and the very last day of the two week deadline they FINALLY got the paperwork done and registered the vehicle which took 6 months to get done. I could not recommend this dealership to my worst enemy. Stay clear! read more

I brought my 2019 RX (under 5k mile) in for first scheduled service maintenance at 2:30pm today July 13, 2020. And now it is 4:43pm and i am still here. Ridiculous. Update: out of dealership at 5:05pm. I guess complimentary car wash does not include inside vacuum as advertised because it is still very dirty. read more

DARCARS Lexus of Silver Spring - Still dirty! - Auto Repair Near Me - Silver Spring, Maryland

I was reluctant to visit Darcars Lexus because of an unpleasant experience years ago. But, I'm so glad that I did! It was a totally different experience this time around thanks to Kieran (salesman) and Jaryd (asst general manager). They were both very easy to work with and there was no pressure at all. I ended up purchasing a vehicle and I was very pleased with the process and I felt like the pricing was fair. I wish that I could give a half star. I took off a star because the financing department has room for improvement. However, even with that, Jaryd was able to assist and quickly resolve an issue that arose. Overall, I had a great experience and would highly recommend. read more

I purchased a new Lexus in 2022. This year unfortunately someone rear ended me and my car was totaled. When I purchased my new Lexus I was told (and shown by the Lexus consultant) the partial refund due to me for the tire and rim package I purchased with for my last car. Initially, I had difficulty having this matter satisfactorily attended to, however, with the help of assistant manager Jaryd Oliver and Lexus customer service/corporate, everything was handled appropriately. I would like to specifically thank them for treating me with courtesy and providing courteous service in resolving the matter. read more

I purchased my first Lexus from this location in 2010 and was not happy with the service or sales department after my purchase. I felt like I was completely told what I wanted to hear just to make a sale. I stopped going here for service after my experience and drove to Lexus of Alexandria for any maintenance. Fast forward to today (Dec 2021), my husband and I have been car shopping for several months trying to decide what's best for our growing family. We live 2.5 miles from Lexus of Silver Spring so decided to stop in and see how things went. My expectations were very VERY low. Well, we worked with Sam Kim (Sales) and Brenden McCarron (Finance) who have completely changed my view on this location and it's customer service! Both men were very thorough, patient, and friendly. And I'm pretty sure Brenden and my husband would get along very well outside of work (haha). They spent most of the time laughing and making jokes. They really gave you the luxury service you expect when walking into a luxury car dealership. They both ensured me that what I previously experienced was not how they do business and hate that I was not given the quality service they represent. After a second visit we left with our new car and the excitement that you should have when making such a large purchase. Sam is even coming to our home to help us connect the car to garage and setup/go over all the features. We are both looking forward to seeing both gentlemen when we go in for service in the future and would recommend them to any and everyone! It is definitely a December to remember! read more

DARCARS Lexus of Silver Spring - 2022 Lexus GX 460 Luxury! - Auto Repair Near Me - Silver Spring, Maryland

DARCARS Lexus of Silver Springs is THE BEST! The staff here go above and beyond to ensure the experience of finding the perfect vehicle is a 5 Star service! Shout-outs to Haman, Andreas, Greg and Sally! Thank you all for such sincere and genuine care! read more

DARCARS Lexus of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland