This dealership is a house of pathological liars. There have been multiple missteps--too many to fully list here--that reflect a deeply dysfunctional operation. The most recent issue involved damage to the laminate on the hill-descent control button on the console. Rather than take responsibility, everyone involved denied accountability, including the general manager, Mr. Giacomazzi, and BMW North America. This dealership is wholly owned by AutoNation. If that doesn't already raise concerns, it may be worth looking into the management philosophy established by its founder, Wayne Huizenga, to better understand how these issues may arise. read more

BMW of Tucson - Hill-Descent. - Car Dealers Near Me - Tucson, Arizona

This business knowingly sold me a defective used car. When I brought it back for a refund, they tried to sell me another defective car. They dragged their feet returning money. Unless you are buying a CERTIFIED used BMW or a vehicle of some other brand that is still under factory warranty, exercise great caution because the used car program seems to have lost its previous integrity. read more

I own a 2022 BMW X3, which I purchased new from BMW of Tucson. For some reason BMW seems to believe that squealing brakes are NORMAL and refuse to do anything about it while under warranty. Terrible service if you ask me. What a warped expectation from a luxury Germany automotive manufacturer. Either they produce rotors that are unable to perform, or they are indifferent to the customer. Either is unacceptable. read more

BMW Tucson is the worst dealership ever!!! No one answers phone for status update on my bmw car in service. Horrible.

My stepson is hospitalized in California, and we knew that his car was at the BMW service center. I made at least 10 calls to the service center and was unable to get someone to answer. I finally called the parts department, and they gave me a direct line to the service center. Again, no one answered, and I left a message. In the meantime, my stepson's dad finally got through to the service center and found that the car had completed $1600 of partial repairs (no end in sight). We got the car back to Phoenix, and it is a mess. The car is coated in a thick layer of dust with complimentary bird droppings. The service center said that they couldn't wash the car because of a damaged bumper. What about a hose, soap and a sponge? This dealer could have done much better. We are very disappointed. When a customer leaves a message, do the right thing and return their call. I have better things to do than to spend so much time attempting to contact the dealer only to find that I am not on their priority list. In short, we spent $1600 for a partial repair (check engine light still active), and we were delivered a dirty car that I now must have cleaned. They are a joke of a dealership. I would like to suggest that any serious buyer of a BMW or a BMW owner in need of service to please drive to Phoenix or Chandler. read more

Your brand new BMW or used will spend DAYS in the maintenance shop. This dealership has limited amount of loaner vehicles and DOES NOT work with other rental companies. You will be screwed if you don't have a second or third car. Embarrassing and good luck taking your car for maintenance when there are 30 or 50 more in line. Stay away from this definitely. read more

My original concern with BMW Tucson is with sales where after requesting info on buying a $75k New vehicle with no response I reached this site and see after sales support is even worse. As we say in Tucson "no way Jose" I'll look elsewhere to spend this level of investment.......... read more

Paid nearly $300 to reset the computer after I had installed a battery. 2 visits later the computer is NOT RESET, they can't figure it out, BUT they washed the car...for $300!!!! read more

My inbox has been flooded with messages from the dealership, pleading for a review. So, ok: Brought my M235i for an oil change (40k mile service) and multi-point inspection. Left the car for the day. They asked if they should wash it; I said, "sure." Re, the oil change, ok except they didn't reset the automated service reminder. The inspection revealed a non-functional window washer. I was informed of this early in the afternoon by phone and asked them to fix it. Service advisor agreed to do so. They call next call around 4:05pm: "Car is ready." (Take note of this; it'll come up in a moment.) I ask if they repaired the washer. "Let me check." (Hold...) Then, "No, and it will take an hour of diagnosis but techs go home at 5pm. Can't do it today." I show up at 5pm to pick up the car. It's not ready. My service advisor is visible outside the building, but, I'm told, "not available" to help me. Another did. The car was not staged for pickup, nor had it yet been washed. No paperwork had been prepared, either. I left with it 35 minutes later (washed) after another service advisor sorted everything. So: I've set up a second service appointment to reset the service reminder and repair the windshield washer. This was not the professional experience I expect from BMW--or that I receive consistently when bringing our Q5 and A4 Audis for authorized service. read more

If you are shopping for a waste of time and zero communication these guys got it all. Was rushed in after agreeing to numbers, just to find they sold the car. Zero communication, zero empathy, just good ole common dealership attitude. Do yourself a favor and go somewhere else. Wish I could give -5 stars... read more

Took 4.5 hours, with an appointment, for the first oil change on my 2025. If the mechanics cannot keep up with the velocity then perhaps the dealership should do some hiring. This review is in no way a reflection on my service advisor he did everything he could to move along the process read more

My car was at BMW of Tucson for 3 weeks I initially set up an appt the week before for the following week Thursday to have an intermittent start issue checked out. The person I set up appt with did not identify themself as call center so I thought I was talking to dealer. Morning of appt car would not start so I sent it up by tow truck. The car arrived before noon and was not taken into the service shop for a week. I was informed that setting the appt was no guarantee of it being brought into the shop only the it got in the Q. I'd explained what the car was doing when appt was set, I also explained on the phone when I first spoke to service advisor but somehow it wasn't relayed completely to the tech. The issue was it would start and run if started daily b but if left 24 hrs it wouldn't start, tech was starting it every day and said he couldn't find the problem that there were no issues. I ended up trouble shooting the problem with manager at another dealership and ordered fuel pump and filter for tech to replace. Below it the state of condition my car was left in greasy finger prints and footprints all over leather and carpets, broken knob on clock adjust(he admitted using it but denied breaking it) and something is still wrong with fuel either air in line, or something hooked up incorrectly so car won't run if tank is below 3/4 tank. I don't dare and drive it the 88 miles back there for fear of running out of gas on the way as the car was right at 3/4 tank when I reached home and wouldn't restart I asked them to come get the car because I'm afraid it won't make it on 3/4 tank of fuel and was informed it would be my responsibility to get the car to them and they would give me no loaner to use while it's there. I took photos of condition of the car when I received it back. I've worked parts and service for BMW, Mercedes Porsche Audi and others for over 25 yrs This is not the type of service the dealers I worked for would have accepted. I still have a non running car basically and spent almost $800 for a diagnostic and install that the tech couldn't figure out himself and my car back to me with broken parts and grease covered leather and carpets read more

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3 stars only because the Phone system sucks - tried for over 30 minutes and either no selection was received or rang off the hook. So we called the BMW general service number and they left word for the Tucson manager, who did call back. Traveling so not familiar with dealerships. Got in within a few hours and problem solved quickly for some Diesel engine critical fluid. Manager Barbara was very accommodating. Inside of dealership had lots of workstations as well as single seating near a tv. No social distanced seating.,Everything was very clean. Other than terribly unreliable phone system- recommend. read more

BMW of Tucson - Service bay - Car Dealers Near Me - Tucson, Arizona

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Wow! This place provided the worst service ever. I called to make an appointment for service on my 2025 vehicle that cost over $135,000.00. They told me that to get a loaner vehicle I had to make an appointment that was two weeks out. So I did. Then I go to the scheduled appointment and they tell me that they will not provide a loaner vehicle. I can wait for the vehicle that will take at least a couple of hours to service. I ask to go over the services and they are leaving many out despite the services being listed on my BMW app as being included. If you are considering buying a BMW and live in Tucson, DO NOT. But a vehicle that has multiple dealerships so that competition will create an atmosphere to provide better service. BMW only has one dealership in Tucson. So their attitude appears to be we are the only game in town so tough luck. read more

Only had service twice here and both times were good experiences. Most recent visit - dead battery. Completely dead. Unlike the old days, you can't just drop a new one it. It has to be "registered" otherwise you get all kinds of dashboard alerts. They were able to take it the next day and install the battery, do a multipoint inspection (with video, which is great), and I ordered a wheel alignment too. Done by 3pm. If you wait for service - the lounge is huge. Wifi, bottled water and ice cream bars... read more

Salespeople are liars and disrespectful to customers. Free ice cream and a car wash can't make up for low standards, bad ethics and lack of attention to detail. Really disappointing for a luxury dealership. GM hid in his office after specifically setting up a time to come in & speak with him. read more

If I could give this place zero stars, I'd do it every time I go in. The lack of professionalism and customer service is actually embarrassing. NO ONE is dependable or honest in the entire joint. I leased my car two years ago and took it into today to get serviced. I dropped it off at 8am to Jose and he said he'd call me as soon as it was done. They got me a shuttle back home and all was good. At 11:28am, I got a automated text with the report of the car as well as a statement saying "please let me know when you like to pick up your vehicle" I have a 4 month old baby and without my car and car seat dock, I had to make plans for someone to watch her. So at 11:30am, I text back saying that I would need a shuttle and to let me know when I could get a ride. At 1:45pm, i still hadn't heard back from them so I called to understand where the car was and why I wasn't hearing back. I got connected with someone who said they would have Jose call me back because he was busy at the moment. Reasonable. An hour later, still no call. So I call back. This time I speak to someone who maybe didn't know her job was customer service. She was rude and couldn't be bothered by my frustration so she said she'd talk to the general manager and he would call me back. AT 4PM I STILL HADN'T RECEIVED A CALL FROM ANYONE. So I called every 10 mins until at 4:40, magically, Jose answers the phone and acts like we are friends. "Oh your car is ready. I sent you a text around 11:30am" I told him I responded 2 minutes after he sent it and he says "oh I'm Just now seeing this..." 5 hours later?! And one hour after their shuttles stop and 1 hour before the dealership closes When I asked him what he expected me to do, his response was I should try and find someone to watch the baby and take an Uber in because there was no one to pick me up. In a "luxury" dealership, with a million cars, not ONE person can be bother to pick someone up after they mess up?! It's so wild. So I pay $22 to get over there and when I walk in, no one greets me and Jose isn't at his desk. I grabbed my keys and left. They have lost mine and my family's business forever. If you're used to BMW service, it's worth the drive to North Scottsdale just for the staff and way less stress. Best of luck to anyone who dare do business here! read more

Sold us an extended warranty for $5k and when we had a problem with the engine burning oil we were told sorry not covered but not given any explanation or details showing why not covered Has been impossible to get any clarity other than trying to sell us another car and deduct cost of repair from our trade read more

Oh no. Don't go here. I took a test drive because my 2015 435i was totaled in an accident. I had yet to receive the insurance payout, and I wanted to hold off the buying process til the loss was processed. I looked unto afew used cars and took a test drive to get a feel for a suv type of vehicle. The sales rep ran some hypothetical numbers and swar not to run a credit report. Yep, the liar did just that. Needless to say that I got a new 2023 BMW at Chapman BMW in Phoenix where I got my last 3 German cars. read more

BMW of Tucson - 2023 X3 BMW Chapman BMW on Camelback Phoenix AZ - Car Dealers Near Me - Tucson, Arizona

I am a retired military service member with a son who is currently an active-duty Navy member on deployment who entrusted with me the responsibility and care of his 2013 BMW 328i sedan. My review is specifically about the poor and customer service experience I had with a BMW Tucson service advisor (SA). A few months ago, I brought in my son's BMW for diagnosing an engine oil leak. In a cell phone call a BMW service technician discovered and informed me that another repair facility's (my son used before his deployment) improperly placed an oil drain plug which damaged the oil drain pan and required replacing both items costing approximately $3200.00 dollars in parts and labor. I opted instead for completing $625.00 dollars' worth of other past due scheduled maintenance services. When I arrived to pick up the vehicle the SA informed me that they normally provide a free car washing (which I was not previously aware of) and specifically brought to my attention the rear brake light panels were loose and or missing bracket screws. They elected bypassing washing the vehicle due to concerns of water getting into the light's housing brackets thereby causing possible electrical damage. The SA then told me "Have a good day!" then returned to his office. My complaint is that after spending $600; with the vast, combined knowledge of highly trained, skilled, technicians and mechanics at their disposal who maintain, repair highly technical, sophisticated pieces of German automotive engineering you could not find some way to protect the brake light housing and give me the free car wash anyway? This is indicative that owning a luxury vehicle does not guarantee at BMW Tucson that this SA will go far above and beyond ensuring his customers exceptional, rewarding customer service experiences. read more

Review for the Service Department...two stars is being rather generous actually. Wife recently scheduled an appointment online for 4:30pm for service of squealing brakes. Having to take a partial afternoon off work she arrived at the BMW Service Department. No one greets her upon arriving, has to introduce herself to the people just sitting at their desks. The girl there tells her that she has to drop off the car instead of it being serviced at the scheduled appointment time because there are no technicians after 3:30pm. My wife repeated she had an appointment that she made online for the time she had arrived. She received the confirmation email for the service appointment. Nowhere did it say that vehicles must be dropped off and there are no techs available after 3:30. The girl then says that the brakes can be "blown out" with air and should fix the problem. Also said that "those cars do that". Really? Find it hard to believe an expensive sports car has breaks that just squeal because. How is it possible to "blow out breaks" if there are no techs available? Are there just random untrained people working on vehicles. That seems sketchy to me. 10 mins later they give her the keys back and say it's good to now. It's not though, before even getting off the lot the breaks are still squealing. Apparently she was never checked in for the appointment either since later that night she gets an email stating she missed the appointment. Which is false. They offer appointments they cannot honor. Techs aren't available for offered appointment times but someone supposedly worked on our car anyways. Website states Service Hours are until 6:00pm weekdays. Apparently not true since techs leave at or before 3:30pm. Scheduling availability goes until 4:30 from what I can son their website but if there are no techs available to work 3:00/3:30 why are time slots offered that can't be honored? Also not the first time they've screwed up or deliberately messed up appointments. We needed new tires for another vehicle, called and asked if they had them in stock. Were Told that they did have them and would be waiting on day of appointment. Day of appointment comes and no tires, guy tells us they don't carry those in stock and need ordered. Also states he doesn't know why we were told that or who would have said it. We'd have to reschedule and come back when they get them in. We were supposed to get window tint done on a new car. Appointment was made and get confirmation and yet on day of appointment, no one knows anything about it and can't find it. Had to reschedule and come back. read more

I had a flat tire and was told by the service advisor it was a run-flat and couldn't be repaired. Later, they admitted they couldn't even find what was wrong but still charged me $400 for a new tire instead of filing a warranty claim. They also told me I had to go back to the dealership where I bought the car to file a claim -- which BMW corporate confirmed was completely untrue. I know BMW is not the tire manufacturer, but both the manufacturer and BMW confirmed that this dealership could have filed the claim directly and should have replaced my tire for free, especially since the tire had a defect. When I told them this, they still lied and said they couldn't. To top it off, they later sent me a report proving the tire wasn't even a run-flat, then denied ever saying it was. This dealership gave me false information, ignored a defect, refused to help, and showed zero accountability. Worst BMW customer service I've ever experienced -- I had to escalate the issue to BMW corporate. read more

WARNING to all people considering doing business with these people. Their service dept will tell you lies they will do sub standard work when dealing with issues your car may have. They will do some backyard mechanic tricks to manipulate a problem and then lie to you and deceive you. Lying is never good! Never appreciated and only goes to serve the person telling it well. If your gonna deal with BIG BRAND you do it because of what it means and what it stands for. but BMW of Tucson does not represent those meanings and will give you a smile and use charm to mislead you. DONT FALL FOR IT !! and be careful the warranty they give you is not what you think.! Never again will i deal with these kind of people. They do not represent BIG BRAND they only sell the cars with big brand on it and im only selecting 5 stars because if i select 1 star it wont get posted and people wont see it read more

This was the worst experience ever. We tried to make an offer. Two days of going back and forth. They are all about the AutoNation brand. We were already pre-approved at BMW Financial at 2.99%. They kept saying the best they could do was 6.99% through AutoNation. They were unresponsive. They kept saying they'd call back and didn't. I would RUN from this dealership. We did purchase a new x7 through a different dealer. I would drive right by this dealership. Totally unprofessional. We were interested in a 2024. They kept adding all kinds of additional warranties and costs. Just say NO read more

I see a lot of negative reviews here, and, while I can't speak for sales, I can throw a little love at their service. We have a '22 X5 (fantastic car!), which we took in because it threw a fault relating to the high pressure fuel pump - basically put the car into "limp" mode which was enough power to get us to the dealer. Turns out the problem was from another shop that broke off a fitting on the pump during an oil change service just a few days earlier. Bad news, it wasn't covered by warranty. We could have spent thousands of dollars fixing, but our service advisor (shout-out to Jake), really went to bat for us, located fittings and put a plan together to fix the problem at a very reasonable cost. Thanks to the entire team for all their help. They really were, genuinely, invested in fixing the problem that they didn't create, and at a very reasonable cost. That easily deserves 5-Stars! read more

Sold me the Extended warranty and Tire warranty - in less than 24 hours later, I wanted to cancel and get the money put back on my credit card. The answer was NO. They had to send it to the Finance Company to lower the balance amount. Just say NO - or go somewhere else where the Finance Dept knows what they are doing and understand communications. read more

Rachel Lopez was fantastic to work with. She was intentional to help my car buying experience and not her own car selling. She asked questions and did what was best for me. Many people are motivated by their goals but Rachel was genuinely interested in mine-getting the car I wanted and a price I was comfortable with. Rachel is warm and friendly. I'll definitely send friends and family to Rachel Lopez at BMW. read more

I contacted the insurance company regarding this BMW dealership's diagnosis of a broken interior roof liner track. They said BMW noted on the repair of having to remove these tracks to replace the damaged glass roof. I'm going to guess that they broke or damaged the track when they put it back together. Rather than replace it, they hid it. I'm not surprised. Someone would have probably been in trouble for damaging this and would have lost their job. Great job intimating your employees BMW. You have some growing up to do. read more

The absolute best car buying experiences I have ever had.... And I have purchased many cars in my lifetime from bath dealers and private owners. The staff - especially Rachael Bracety- was friendly, efficient, and really fun. Even the loan. And checkout process was painless. Took 2 hours from start to finish. And we have the piece of mi d that the car has been checked out thoroughly. Definitely recommend BMW of Tucson read more

I brought my car in for a standard engine oil change and recall. Their mechanics messed up the recall, doubling the time of my estimated stay. I was supposed to be waiting 1:30hr, and after a frustrating 3 hours I went up and asked about my car, then I had to wait for the service manager to tell me what was wrong (he finally came after waiting another 40 minutes). The service manager and the rest of the service department never even had the common courtesy to tell me what was wrong the second they messed up. On top of that, I am a female student studying automotive engineering and I got talked to like I was a child, and I was not treated with any respect. This service is completely unacceptable. read more

I took my car here for a simple oil change. I have a wrap on my vehicle (basically a vinyl sheet that changes the color of the car and protects the paint). Upon arrival I was greeted by the service manager (head of the department) who would be handling the car check in etc. The service center manager mentioned to me he liked the color of my car and asked if it was wrapped, to which I then proceeded to say yes. After going over the details of when the car would be ready and before my i signed, the manager asked him if he wanted the car washed after the oil change. I asked if it was a machine wash, and when the manager said it was, I informed him that it would scratch the wrap and not to wash the car with the machine. The manager said that he would make a note of it and that it wouldn't be washed. Fast forward to pick up, the car was of course sent through the machine and now has multiple scratches and swirls in the wrap. Unfortunately since car wraps are basically large vinyl sheets, you can't just fix scratches and chips on a wrap without completely replacing it. I informed the desk worker of the service center what had happened since the manager went home for the day. The worker profusely apologized and wrote down on the service notes that were printed out and signed by my I"VEHICLE WAS WASHED AND IT HAS SCRATCHES IN WRAP AND (manager name) TO HANDLE DAMAGE ON 1/30/2024." Which I have written proof to them admitting what happened. Additionally the worker said the manager also called him to apologize saying he completely forgot to not wash it. Fast forward to 1/30, the manager refused to answer my calls but finally would email me and asked me to get a quote to fix the wrap. I spent forever getting a quote and was able to get a quote to replace the wrap for $4,500. After sending the quote to the manager, the manager responded back saying they compared the original pictures they took BEFORE service to the ones I took and tried to claim the damage was all previously there and the machine caused no damage, which is a blatantly obviously lie based on the new scratches, chips, and swirls. Additionally, when I picked the car up, random rubber/cloth pieces were hanging out of my tail light and hood? Not sure what those were from. The manager offered to refund the cost of the oil change/tire rotation which was only slightly below $600 to "put towards the cost of my new wrap". I informed them that they'd need to cover the entire cost as they said they would handle damages. They said they wouldn't based on the pictures and "consulted with a professional that said the machine wouldn't scratch a wrap". I then took the car by today to meet with the service manager and the general manager. The general manager barely glanced at the car, didn't look at where I was pointing out all of the scratches and said that a machine wouldn't do that and that they had previous pictures. Appointment was at 9am and I had to wait until close to 9:30 to even speak with him for a total of 4 minutes in which I was informed that the scratches were already there, and he'll talk to a wrap professional (pushing fixing this off again) and work out something with me but wouldn't cover the full cost of the damages or I can proceed with a lawsuit then ended the conversation. Extremely disappointed with the service I received here despite having in writing that they would handle damage days ago. If you don't want your car damaged after a simple service/oil change I'd make the drive elsewhere. read more

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I get excellent service every time I go there! Also nice that they have treats and drinks while you wait.

Good service, but one problem, you have to wait 2 hours even if you have an appointment.

Buyers Beware!!! Last October, my husband and I went to BMW of Tucson to test drive a 2020 X7 M50i listed on their website. Saw the vehicle on a Sunday and my husband drove it on Monday. We really liked the SUV and we moved forward with the purchase. We didn't haggle with the price, the low ball trade in offer or the suggested "extended warranty". The finance manager had spent an extensive amount of time selling us a Protection Plan for over $8400 for a 3 year, limited mileage period. Then I did my research. According to their website the SUV was a Certified Pre-Owned (CPO) vehicle, which automatically extends the factory warranty for another year with unlimited miles. That being said, the extended warranty would only cover another 24 months. Total rip-off! Cancelled the Protection Plan. Their ad also stated ALL NEW TIRES. Upon inspection, the rear tires were fairly new, but the front tires were worn, dry rotted and had gouges down to the metal belts. Took the SUV to a reputable tire shop the day after it was purchased and the technician stated that the front tires were manufactured in 2019, probably original to the vehicle and not safe for out of town driving. After the tire inspection, went straight back to BMW of Tucson and pointed out their ad and requested that the front tires be replaced. The General Manager, William Murphy declined the replacement and said "Just return the vehicle." They would not even honor their own advertisement on their own website. Fine. Went back to the tire shop, ordered the replacements and filed a a small claims court complaint. Three weeks later, I got a check in the mail covering the cost of the new front tires. I will never go back to BMW of Tucson for another sale, service or parts. They have no integrity, are less than honest and do not deserve my business. I would not recommend them to my worst enemy. read more

Updating my review for sales. We originally came in for service and they loaned us an x3. I loved the room of the cabin and upgraded console features and decided on a whim that it might be time to get a bigger car to fit our two large dogs. The sales manager Paul introduced us to Lamarr Neely and he attentively showed us three SUVs of different models, including a beautiful x5 that smelled like cinnamon. After seeing my delight with the car, he brought me on a test drive and I fell in love. Lamarr was very friendly, informative, and honest. He looked for several ways to help drop the price that we would not have even thought to consider like transferring the license plate credit or removing services that are usually applied on a new car (ex appearance protection). He was never pushy and helped us find competitive deals for our trade in and a good rate for the auto loan. The car was also well priced according to KBB and car gurus. He made the process a breeze, about 2 hours and we had water and donut holes while waiting. Long story short, came in for service, left with a new (certified used) car. Thanks Lamarr! read more

So I live in Phoenix and in the market for a BMW 430i. Wanted a specific color and interior. Exact same car sitting 10 miles from me, but dealer brushed me off. Turn to BMW of Tucson and Rachel Bracety and boom two days later I'm driving 2 hours to go pick me new car up. Super personable, quick response, and worked with me to get where I needed to be in payment. From finance to just the over all experience this prob was the best new car buying experience I have had. The drive out of my way well worth it. If you go definitely ask for Rachel. read more

Great place!! Very helpful! Highly recommended! I would definitely be returning back and I come here to do all my recalls!

"UNREAL"Dealership/Service is terrible ...do not recommend -...inspection on used vehicles being sold is visual, , not determining actual damage to vehicle. Road test your choice properly before getting shoved out the door with a 90 day warranty- read more

Unbelievable! Pre-COVID I waited over 6 months to get a new engine due to the recall. When they put in the new engine, they put the old spark plugs in haphazardly with incorrect gapping etc. That's 100000 mile spark plugs in a new engine - resell you people? Were you just wanting to cause issue with my car so I'd have to come back for $100 spark plugs to have you charge me dealership $$? I had troubles with the car only 20000 miles later to find out that all it was, was an incompetent service done at BMW Tucson!! Expensive, high Service Representative turnover, no follow up and incompetence in their services! read more

Had two recent experiences with them. The first one was a flat tire for my M4 20" ZCP wheels. Took two days for the tire to arrive and was promptly informed of the arrival. Mount and balance went smooth and I put the wheel back on myself. The M4 was also due for routine maintenance. Online scheduling was a breeze. Greeted promptly by my SA. They had access to all my old service records from BMW Seattle. Two hours later, I was back on the road with new spark plugs. read more