1. BNC Mobile Auto Repair

    1. BNC Mobile Auto Repair

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    Poway, CA

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    BNC Mobile Auto Repair

    4.5 (57 reviews)
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    Services - BNC Mobile Auto Repair

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    10 years ago

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    14 years ago

    Steve and his guys are the best! I take all of my personal and business cars and trucks to him. He is very honest, and does a great job.

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    12 years ago

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    Page 2 of 2

    Ask the Community - BNC Mobile Auto Repair

    Review Highlights - BNC Mobile Auto Repair

    Anyone who loves their dogs as much as Steve does you know they are good people!

    Mentioned in 38 reviews

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    Cal Pacific Truck Center

    Cal Pacific Truck Center

    3.5
    (2 reviews)

    Not good. I am the "last" person to write a review but this needs to be said…read more I think it should be 1 star. but 2nd star is for Kevin and they guy who rigged up the coolant tank. the rest is ... - un organized. ( no internal communication) - false promises. - The truck sat there for over 11 weeks.. -While we were losing clients and losing money. I originally asked for a sensor diagnosis and a brake check. We waited over 3 weeks to get ANY answer about (anything). "Mechanic went on vacation" BLAH BLAH. " let me call you back" blah blah.. etc. So then they said sensor was bad - But they said part was on back order. (True - Out of stock across the country) - ok so I waited and waited. asked why cant we just "try " an after market sensor for temporary? After multiple phone calls - they just refused the idea. I finally found my own OEM sensor online. - BUT then it took them 2 weeks to get MY part installed. ( a 5 minute job to replace sensor) (AND THEY NEVER CHECKED THE BRAKES ) They finally got the part but could have been working on the brake check! They have no answers for THIER lack of organization. Waste of my time. TOOK ANOTHER WEEK TO DO brake check. They took for another road test BUT never checked the coolant level. The driver said, " the mechanic should have made sure everything was good". whatever dude. -I hope he was watching the temp gauges? ( on day one I did mention it might be over heating on the first day guys!) Positive - The new service manager called me a few times. He is very polite on the phone. But only after I felt like I was bothering the other people. He did admit they are trying to get organized. - (To his credit). ....... Bad - Service dept. people answering phones simply NEVER know what is going on. They always have to go "find the tech". The poor guy Kevin the "main" mechanic seems to be the only one who ever knows whats going on. - - - - - Solutions I offered. - - - I think Kevin needs his own personal assistant. - The main Mechanic should NOT have everyone hunting him down when a client wants to know the status of a truck!. People answering phones should be taking notes every day for each truck ( to have a solid answer when a client calls.) ALSO, a piece of advice - PLEASE do not promise tomorrow when you really mean next week! But they don't care because they have the government , fire dept. and AT+T clients. -They said the brakes would be done Friday on May 16. BUT Not done until May 22! Then they road test Wednesday with no coolant in truck! Truck over heats Wednesday. ( no one calls me until Friday! ) They leave a very vague message. So I have to wait all weekend memorial day - 3 day weekend to find out what is going on. The tank was cracked. ( they never checked coolant. ) then wanted $1100 -$1500 to "repair" the cooling system. ( maybe its just my bad luck!?) I repaired the tank there in the parking lot myself- while they were writing up the invoice which I asked for on Friday! I also asked for the invoice that morning . 30 minutes later the invoice is ready but still does not explain $950 for a sensor diagnosis and replacement. - They never told me why it was over heating until I got there to pick it up! They said tank exploded. - not true, They never checked the coolant and it slowly drained out of the crack in tank - simple stuff guys! They could have called the same day it overheated and left a simple message like, - "tank is bad". .. . - Simple enough to me. I am trying to be as fair as I can here. I know we are all short handed and over worked but this was just bad. I am aware parts are difficult to get but that is - no excuse to delay EVERYTHING There is more bad but I don't have time. PS. the crack in the coolant tank had been there for months before we brought the truck into Cal Pacific. We simply check the coolant level every day. We were waiting on a new tank to install. - next time check your fluids before driving someone else truck!

    I am the parts person for a company with a large fleet and I normally don't like to give…read morefeedback/reviews but, I have to give credit where it is due. Jeff Winston in the parts department at this location has some of the best customer service skills that I have experienced. He is genuinely dedicated to his craft and is always very courteous and helpful, he is a hard working dude. Jeff has gotten me out of plenty of tough situations in these new times that we live in, where parts aren't as easy to find because of supply shortages. He always keeps me updated on the status of my part orders and always responds very quickly to all of the emails for parts request or questions that I have. I highly recommend this location because of his customer service skills, because he goes the extra mile for all of his customers while maintaining a professional and positive attitude. Just when I think he can't impress me anymore, he does that little extra bit more, to create a "Wow!!!" experience every time.

    Poway Transmissions

    Poway Transmissions

    4.6
    (93 reviews)

    Same thing has happened to me as Vicotry M. I was thinking the same thing, maybe the wrong color…read moreof skin or didn't speak the right language. However they did fill the transmission with fluid. Still waiting to hear something. LOL. Like I'd use them after this.

    I went earlier part of last year for a transmission fluid change in which I tip $50 for getting me…read morein and out in a short time. I wanted to show my appreciation. There are quite a few people recommended this shop either know the owners and too have had work done here. I trusted the recommendation to have a solenoid valve replaced here called last week to get parts ordered and scheduled in bcos I live up north but work in San Diego. I filled out scheduling a visit that got no response. So I decided to give them a call as I've spoken to Monica and she is the one that does all paperwork and order parts. She said she'd get quotes and call me back. A few days went by no response, so I call again. I'm working on it, I'll call you back. Today is a new week and still no response. It's shocking when I tell people who recommended me, what I've began to go through and their responses were to contact the Dunns because that's not how they do business. I have yet to do that but I'm considering the suggestion. I can't seem to understand why Monica's behavior has changed this way towards helping that shop earn business. Btw I also left a voice message and still no response. I'd honestly like to know is it because my skin color don't fit or is there something I'm missing? Because who does stuff like this to a customer for no reason. If the owners read this I have a quick question. Is my money no good for your business. Just asking. Thx

    BNC Mobile Auto Repair - autorepair - Updated July 2026

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