We buy our tires here because they educate their customers, notify their customers, have competitive pricing for their customers, and offer excellent perks for their customers. [[HIGHLIGHT]]You feel well informed and confident in the services being performed.[[ENDHIGHLIGHT]] I world like to recognize Jay for his outstanding service from an early morning consultation call to get a nail in my tire evaluated and fixed all the way to the end of day service performed. [[HIGHLIGHT]]He has a great attitude and fantastic customer service skills amongst all the phone calls, customers, and coordination that goes on consistently throughout the day.[[ENDHIGHLIGHT]] Thank you Jay! read more

Truck tire had a leak, made an appointment at Discount Tire in Poway. My truck was brought in on time, and in about 45 minutes the tire was repaired, back on the road. I recommend Discount Tire for all your tire and wheel needs at a great price; you won't be disappointed. read more

Came in for a set of 4, front staff was friendly, however, the young kids that changed the tire chips both my rims. Lack of care. Beware, they'll just throw your rims like it's trash. Moreover, they even left one of the caps for the valve missing. I highly do not recommend this location. read more

[[HIGHLIGHT]]The place was very busy.[[ENDHIGHLIGHT]] Understandably, since I was the only car waiting it took a bit longer than usual for my monthly tire pressure check. [[HIGHLIGHT]]It was well worth the wait when Daniel came to assist.[[ENDHIGHLIGHT]] He also suggested checking my spare tire which had never been checked before. The tire was extremely low and would not have been safe if needed. [[HIGHLIGHT]]Thank you Daniel for going above and beyond.[[ENDHIGHLIGHT]] read more

Wow- amazing. I came in for low tire pressure, left with 4 new tires- woof. [[HIGHLIGHT]]I was helped by Carissa- from beginning to end, exceptional customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was knowledgeable and helpful.[[ENDHIGHLIGHT]] She knew I was in a little hurry and worked magic to get me in and out in about 30 min! Which was amazing! Plus, they looked very busy with a full Parking lot and full waiting room. My bank account cried, but my heart (and car) are full and happy! Thank you!! read more

There is an old axiom that states "it's easy to make a process hard to use, but it's hard to make it easy to use." I can say without reservation that the system Discount Tire has created makes the tire purchase and installation process very easy and efficient. I applaud the unquestioned hard work they have put in to make their process so customer friendly and easy. I have used their Escondido location many times while I lived there. Now in Rancho Bernardo, the Poway location is most convenient. [[HIGHLIGHT]]The online process for my latest purchase was very easy, as usual, as was setting the appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But the check-in arriving at the store was even easier and a first for me using Discount Tire.[[ENDHIGHLIGHT]] Normally, you park your car and walk in to check in. [[HIGHLIGHT]]At Escondido, there was a dedicated line for online purchasers.[[ENDHIGHLIGHT]] I had just parked and was maybe three steps away from the car when [[HIGHLIGHT]]I was intercepted by a Discount Tire representative, who addressed me by name. We had never met before. That blew me away.[[ENDHIGHLIGHT]] But [[HIGHLIGHT]]he had my information about my purchase, my vehicle and appointment with his handheld wireless device.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I arrived about 10 minutes before my scheduled appointment. He clearly knew my Kia EV6 was going to show up. And when he saw me park, he proactively figured it out.[[ENDHIGHLIGHT]] Brilliant and a real standout for personal service. As per usual, the crew working on my car worked cohesively as a team and they finished quickly. I barely had time to take pictures of the car's suspension and brakes while the wheels were off. The retail car tire business is very competitive. Discount Tire differentiates itself from the rest by providing such incredible service, making the entire process so easy, that you will not want to go anywhere else. Bravo Discount Tire for putting the hard work in, from IT systems, website functionality to staff hiring and training, to have created something so breathtakingly better. read more

This Discount Tire of POWAY is the best , to my surprise they can give me the price of 4 Michelin RF for LC 350 Lexus lower the Cosco price. Then I got leaking air from left front tire of my ES350 Lexus they fixed it with no charge, Thank you. read more

I received exemplary service and care from Jay. [[HIGHLIGHT]]I so appreciate his friendliness and refreshing attitude-it absolutely made my day![[ENDHIGHLIGHT]] read more

I do not Live ‍ local. I drove over six hours to get into town a few days ago and my tire pressure like came on, and I came across this place. It does free tire pressure checks, and I was greeted with very friendly service and guided to the side of the building for my pressure, check and air by another gentlemen who was also very friendly and kind. He did advise me but it's time for three new tires which is good to know cause that's a new expense for January when I get home. Well, I only got free services here today. I would definitely support this business if I were local. read more

Discount Tire - Getting free pressure check - Tires Near Me - Poway, California

[[HIGHLIGHT]]You-khey was so helpful!!![[ENDHIGHLIGHT]] I came as a same day walk in and he was wonderful and they got me taken care of same day and in less time than they estimated. [[HIGHLIGHT]]Thank you to the team!![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Carissa was very helpful even to the extant of going the extra mile.[[ENDHIGHLIGHT]] She knew I was traveling back home to Arizona and got the approval from her manager to put to good used tires on my car aside from the one I came into replace. [[HIGHLIGHT]]Thank you Carissa for making my travels so much easier.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You have no idea what a blessing you are.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you to the entire team that worked on my car as well. You all are amazing.[[ENDHIGHLIGHT]] read more

Just recently wrote a lengthy 3 star review. However I just went to get my oil changed, it's about a week after my new tires. On top of my previous complaints on my wait time, my mechanic tells me one of my tires was mounted backwards and was over inflated to 45 PSI. Just one tire. I want to clarify: Love discount tire as a company. I'd give them 5 stars. I would still recommend discount tire over any other tire shop 10/10 times. It's the only place I go. Just not this location. read more

Discount Tire - Tires Near Me - Poway, California

[[HIGHLIGHT]]Friendly and professional service.[[ENDHIGHLIGHT]] Grateful for free flat repair. [[HIGHLIGHT]]Fit me in without an appointment.[[ENDHIGHLIGHT]] read more

Amazing service. I was able to call and talked to Karissa Miller. She assisted me and I ended up buying 4 tires for my 2003 Toyota Camry. I also purchased the certificate addition as I've read it's a great value that will pay dividends at the end. The service was quick, efficient, and painless. I was messaged automatically when my car was ready. Definitely coming back to buy tires for my other cars. Great staff read more

I have been going to Discount Tire for over 15 years, but my recent visit to the Poway location was the worst experience I have had with them. About a year ago I bought two new tires here. Six months later I came in for a rotation, but the guy at the counter told me they would not do it because my other two tires were more worn and told me come back when other two needed to be replaced which the thread on them was about 4, I trusted them and left. Now I came back to replace the other two tires, and they told me I needed all four because the newer ones I bought from them were already worn out and cracked after only 18,000 miles. [[HIGHLIGHT]]When I mentioned they had refused the rotation before, Jay talked down to me like I did not understand what a rotation is for and insisted they never turn them down, basically calling me a liar.[[ENDHIGHLIGHT]] I also paid extra for a warranty, but they are doing everything they can to avoid honoring it. This was the first time in 15 years with multiple cars I tried to use it, and I learned they will find any excuse not to cover it. I have lost all trust in Discount Tire. If this is how they treat long time customers, I will never go back and I would warn anyone to take their business elsewhere. read more

They beat the Costco price along with a military discount for 4 Michelin tires. [[HIGHLIGHT]]I was in and out and the customer service was outstanding![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I was extremely disappointed with the misinformation I received from a service representative at Discount Tire in Poway.[[ENDHIGHLIGHT]] She may have even been a manager, as I heard her giving the same explanation to another customer. I was told that while only one TPMS tire sensor had failed and needed replacement, I should expect the other four to "stop working shortly after" unless I replaced all of them at once. Her implication was that replacing one sensor could provoke the other sensors to quit working. Her statements directly contradicted what I know to be true about TPMS sensors and felt more like a high-pressure upsell than genuine advice. No mistake about it - she was creating unnecessary concern by her statements to me. This experience left me with zero confidence in the integrity of this store. To me, it came across as a deceptive tactic to push me toward spending an extra $400 on top of the $100 needed to replace the single faulty sensor. I will simply let ChatGPT provide the true and accurate fact about TPMS sensors: If I replace one of my TPMS sensors will that cause the other sensors to potentially quit working? Short answer: Not really. Replacing one tire pressure sensor (TPMS sensor) does not cause the others to fail. Anyone telling you that is giving you a half-truth OR TRYING TO SELL YOU EXTRA SENSORS. Here's what's actually going on: 1. TPMS sensors all age at about the same rate TPMS sensors have sealed batteries that last 5-10 years. If your vehicle is older, several sensors may be reaching end-of-life around the same time, but: One new sensor does not cause the others to die. They are independent units. read more

Discount Tire came to my rescue today & I'm so thankful. Unfortunately, received a flat tire today. Called discount tire & they were able to accommodate the last minute request. They estimated that it would be done by 3:30. It was actually finished at 1:50 - way earlier than expected. Seriously, thank you so much for the quick help & for providing excellent service! read more

Discount Tire - Discount tire was able to take care of this tire right away! - Tires Near Me - Poway, California

Flat tire due to a nail required a new one, drove straight to DT. [[HIGHLIGHT]]Great customer service and experience working with the crew there, shoutout to Jay & Yoshi.[[ENDHIGHLIGHT]] They made the process quick and easy. Put on my spare, ordered the new wheel which arrived the next day. They're putting it back on as we speak. Will be coming back when I need a new set! read more

[[HIGHLIGHT]]The folks at Discount Tire Poway are great![[ENDHIGHLIGHT]] I brought in trailer tires to have TPMS installed. I had 4 tires, made multiple trips to get two of them done at a time. [[HIGHLIGHT]]Every time I pulled in they came out and immediately helped me unload the tires from the back of the truck. Unasked![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Johnny and Yuki were great in setting me up for the services I needed[[ENDHIGHLIGHT]], and [[HIGHLIGHT]]the technician that did the work was super friendly.[[ENDHIGHLIGHT]] And the cost of the work was very reasonable! [[HIGHLIGHT]]All in all, 100% satisfied.[[ENDHIGHLIGHT]] read more

Fast service, fair prices and really helpful and friendly employees. [[HIGHLIGHT]]This is my 3rd time here and every time it's a great experience.[[ENDHIGHLIGHT]] read more

I just came to say that this place is the best place to go in town to get everything your car need with the best customer service ever, the team is super efficient. I don't go anywhere else. They also treated me very well . No scams, real deals. read more

Great service! Hector was most helpful checking my tire pressure and helping reset the low tire pressure warning light. Discount Tire is the very best. read more

[[HIGHLIGHT]]They are always great to work with![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Adam is really good at his job and friendly and seems very happy to be working there![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Keep up the good work Discount Tire you guys rock![[ENDHIGHLIGHT]] read more

Terrible customer service. Go to another location. This review is for the lady working the front desk. There is only one lady working the front desk on October 10th. I came in for a nail in my tire which they said i had to wait 3 days before coming in ( which is a long time to wait). 1. She admonished me because my Michelin pilot sports 4s was down to 3/32 tread in about 10000 miles that i owned it. She said "well if you rotated it regularly it would have lasted longer" -if you looked up your computer records discount tire installed then 2 years ago at 50000 miles. Your computer should show it was rotated and balanced once before the car reached 60000 miles. I evem rotated the tires myself at the 60000 mark. The MANUFACTURER says these pilot sports are supposed to last 30000-35000 miles. *NO WAY IT IS MY FAULT FOR WEARING OUT THE TIRES within 10000 miles!!!!!! (The tires are evenly worn. My tire wear is not caused by a lack of wheel alignment.) 1. I DID NOT COME HERE TO BE ADMONISHED FOR WORN TIRES . NO NEED TO SHAME OTHER CUSTOMERS IN PUBLIC (other patrons in the lobby were shaking their heads at me in disgust after i walked away). YOU SHOULD HAVE CHECKED YOUR RECORDS OF MAINTENANCE BEFORE BECOMING ACCUSATORY. -Admonishment is not part of good customer service!!! 2. Bedside manner could be improved. No smiles from the get go. Tone of voice was rough. 3. You could be more gentle with my car!! Coming out of the stall, i heard SCREECH BUMP VROOOM SCREECH as she back my car into the parking lot. ------------- I. DONT RECOMMEND THIS SHOP AND EILL PROMOTE OTHER TIRE SHOPS TO MY FRIENDS, COWORKERS and OTHER YELPERS. It has been a dread to come here on previous visits like VISITING THE DENTIST OR THE DMV. *I went to another shop who explained that these particular tires can wear faster than others due to their classification as a performance tire but did not admonish or blame me for the cause of completely worn tires within 10000 miles. *they simply credited some money back to my account for the excessive wear and i happily purchased new tires from them. They even acknowledged that i did bring the tires for rotation on the scheduled period. They wete friendly and not accusatory like the lady at this poway store. read more

These guys are Amazing!!! [[HIGHLIGHT]]Fast Friendly service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jerry gives 5 Star customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Yoshi is also top notch.[[ENDHIGHLIGHT]] Great Service & Fair Pricing. I drove from Laguna Beach just to come buy tires at this location because they're that Good!!! Also got me scheduled for a wheel alignment at the Vista Melrose Location. Thank You Jerry and Yoshi. Best of the Best. read more

I can't be more appreciative that they helped me to solve my emergency situation! I'm a new driver and never faced with a leaking tire before. I went to Costco and they recommended me to come here. I was here and they told me they can fix it and come to get my car back in 1.5 hours. I didn't know patching the tire is free here. They are fast, responsible and reliable. I will definitely come back here if I need other helps with my car. read more

Discount Tire - Tires Near Me - Poway, California

I had a nail in my tire and took it to discount tire store in Poway. Carissa Miller (assistant mgr) was very busy but helped everyone in line ahead of me quickly and with a smile. She took my information and I got a text right away that I would get updates. A short time later I was notified that my tire was done and I was another happy repeat customer and was out the door. No charge! Great service! Excellent customer service. I always recommend Discount to my friends and family and this is another experience that confirms why I do! Thank you Carissa and discount tire! I saw some bad reviews but my experience was great! and this wasn't my first time in and certainly won't be my last! read more

Got referred to this location by Costco Tires because I had a wheel lock issue regarding my wheel bolts/lug nuts. Long story short, [[HIGHLIGHT]]the trainee that was transferred to this location for training for the day from PQ Discount Tire location was named Brandon. He was the most sincere, informative, passionate, and efficient individual when it came to his job.[[ENDHIGHLIGHT]] Not only did he provide me many solutions, I also received a lot of valuable knowledge for the future in regard to motor vehicles and wheels. Not only were they super busy and had a long line, he did above and beyond his job to assist me. I know financial metrics and employee performance is crucial to an organization and they probably wish i bought tires or spent more money with them, but all I gotta say is that I am beyond impressed, going to refer, and keep them in mind for tires on my next vehicle. Ty for all the help and information. read more

I made a appointment got my tires installed, the service was fantastic Thanks Discount Tire poway !!!! read more

Discount Tire - Tires 33x12.5x22 - Tires Near Me - Poway, California

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Understaffed, overworked? Who knows really. I tried to drop my vehicle off per a 1pm appointment. Got there at 12:45pm to get into a queue of five people; one employee working the intake/register. A customer in queue got frustrated and departed (lost revenue). I waited another five minutes while the lone employee answered phone calls; no queued customers being helped. I departed too. Whatever. read more

[[HIGHLIGHT]]I really liked this place.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The workers were really nice and kind.[[ENDHIGHLIGHT]] The only minor thing that I have against this place is that I got my appointment at 2 and it was over at 6. [[HIGHLIGHT]]Overall this was a great place.[[ENDHIGHLIGHT]] read more

7/11/24 @ 16:34 hours PST I arrived and was told by James, an employee at Discount Tire, that I would only wait two hours to have my two front tires exchanged for new Sentry tires. Four hours elapsed. No one was taking care of my needs. I got to a point where I was literally yelling at Jose, another store employee, to handle my vehicle. Customer care is poor here. Pick another company to handle your tires. This is not the forst time this has happened to me at this location. Any time the staff give you a time here, double it, amd that's how long it will really take. By the way, make sure you yell at them so they know you exist. Otherwise you and your needs will become invisible to them. 4 hours to install two tires is unacceptable. Hire more men, increase efficiency, or both. Telling your customers one thing and not following through shows negligence, incompetence or both. Bad optics for this location. read more

Love the customer service here, especially the new (or maybe only) girl who works there. Super knowledgeable, friendly, honest. I needed to change some tires and fix another one and there was no upsell of any kind. All my questions were addressed. Also I like the text message system to let you know when your vehicle is ready so you can plan accordingly. read more

[[HIGHLIGHT]]Very professional, caring, friendly staff.[[ENDHIGHLIGHT]] I have come to this location before and had some long wait times like people have mentioned but not always. Also the long wait seems to be because a lot of locals come here for the professionalism of the staff. [[HIGHLIGHT]]I will always come to this location because of the friendly and professional atmosphere.[[ENDHIGHLIGHT]] One employee helped me recently and was so wonderful it really touched my heart, there name is Chris/Charissa. High recomend to use this shop. ​ read more

I Always have a great experience here. The staff is friendly and helpful. They help me with my tires appointment or not. But with appointment I know they are going to be fast. I appreciate all the employees. read more

Just brought my Honda CRV in for a tire rotation. I had an appointment and was literally there only 15 minutes. Excellent service and a very nice young man worked with me. Been going to this site for 15+ years and always great service. Highly recommend! read more

This place is amazing. [[HIGHLIGHT]]They are wery friendly and helfpule[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]Everytime I come in YOU-KHEY is always ready to help.[[ENDHIGHLIGHT]] Thank you for your service YOU-KHEY. read more

I would like to thank Gerry and Chris from discount tire. Thank you for the most excellent service. My car feels so nice with these new tires!!! Highly recommend. If you need to get tires discount tire is the best place to go. read more

If I could give 0 stars I would this location is absolutely the rudest group of stuck up guys I've ever dealt with from discount tire. I asked as they were opening to put some air in my tires and they refused. You don't need to check in nor have an appointment for that!! You guys are assholes. Lean some customer service skills because you guys clearly don't have any!! read more