Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their…read morecustomers

I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

We cannot say enough good things about working with Nathan and his team. They handle all of our…read moreinsurance; homes, vehicles, and our umbrella policy. The level of service is truly white glove from start to finish. In a world where it's nearly impossible to reach a real person, Nathan's Team is responsive, proactive, and incredibly knowledgeable. When we have a question, we get a clear answer quickly. When something needs attention, it gets handled. No chasing, no call centers, no confusion. There is something incredibly valuable about working with a local agent who knows you, understands your situation, and actually cares about protecting your family and assets. We feel confident knowing our coverage is thoughtful, coordinated, and reviewed regularly not just set and forgotten. If you're looking for an insurance agent who combines expertise with personal service, Nathan and his team is it. Highly recommend.

Needed to get an updated declarations page and they got it done in minutes - I was very pleased…read morewith the quick turnaround and the attention to detail!

Madison Johnson provided me a thorough explanation for the Home, Auto and Umbrella policies. She…read morediscussed the coverage and benefit of each line item in each of the policies. She was very courteous and helpfull. It was very good doing business with the Casey Allen Farmers Insurance Agency.

I've been working with Casey Allen, Farmers Insurance for years. He is the BEST and his office…read morepersonnel are friendly and helpful.

I've been a customer of this company, at this location for over 25 years. In the past this…read moreorganization was first class. Great service and a very attentive staff. I was happy to give my business to Allstate. In 2020 something drastically changed. Since September I have placed multiple calls to the Allstate in Danville and have never had one single call returned. I sold a house and needed to cancel the policy and never received a call back. Made several attempts and no response. I don't really understand why no one answers the telephone anymore. It's like they are closed and don't care about their customers. Needless to say the policy renewed automatically and I was charged for a policy for a home I no longer own. Not a great customer experience but I'm sure they do not care at all. I bought a new house in December and made several attempts to get a quote for a new policy and again no calls returned. I eventually spoke to someone named Breanne who told me someone would call me back to give me a quote. Again, no one ever called back. I completely understand the complications of running a business during the challenges of COVID-19, but what I cannot understand is how customer calls can go unacknowledged for months and absolutely no attention paid to customers trying to conduct business. Absolutely no customer service here. It is a mystery whether this office is even still in business. Absolutely deplorable customer experiences. Update 1/6/21 After writing this review, I heard from Bill White from Allstate in Danville. Bill offered a sincere apology for the service received and an explanation of some difficult times in delivering their regular exemplary service. After hearing from Bill, I am happy to change my review to 5 stars and remain a committed Allstate customer.

This company has the absolute worst communication and follow up. NEVER use!!! on April 2. I reached…read moreout requesting quotes for a construction policy to replace my homeowners policy which expired in June. After additional emails, and then numerous phone calls, I received no information. I got my construction policy through my builder. In June, I was told it was too late to cancel my homeowners insurance (house was torn down) that a letter in writing was necessary. I referenced my April 2 email. I had also requested information on my auto policy as I am no longer commuting to work and thought that would have a positive impact on my premium. As of this writing, it has been almost 4 months and I've still have not received any communication. It is too easy to stay with the same company out of convenience. I've reached my limit. Last year I had four policies. Maybe hitting his pocketbook will have more of an impact. I am also reporting this to the the California insurance commission. DON'T USE BILL WHITE!!!!! I have received a response that makes no sense. Issue had nothing to do with market. WHY DID YOU NOT ADDRESS 4 MONTHS OF NO COMMUNICATION?????

I have been a long time customer. This year they have failed to provide Insurance coverage for my…read moretwo apartment buildings. They have taken payment but failed to provide a policy. And have failed to provide proof of Insurance to the property lien holder (Chase Bank). They are now failing to return phone calls. The lien holder is ready to find and issue a policy according to the terms of the loan.

Been with them since 2008.... Very competitive pricing....best customer service...highly recommend!read more

Frontier Bay Insurance is a breath of fresh air!! They are VERY proactive and extremely…read moreknowledgeable. I'm working with Ryan Cummings who "johnny on the spot" with my questions and concerns....nothing but an A-Team staff. Before changing agents, my broker stumbled over EVERYTHING and wasted many hours of my time and I still had issues. Ryan understood everything right off the bat. Walked through some questions, sent him my existing declaration/policy pages and he turned around a new policy in a flash!!

Ryan and his team are awesome to work with. Ryan is so honest and transparent in everything he…read moredoes. I personally know he has steered us toward a provider that netted him less money, but knew it was a better value and fit for us. You don't find that level of integrity in financial services very often. We will never use another insurance broker!

My recent issue was handled very quickly and efficiently. We have received excellent service from…read morethe Casagrande agency for very many years.

Ester has always been extremely helpful over the many years that I've been with Dennis Casagramde…read moreState Farm Agency Dennis and his team are excellent!

It's been refreshing to work with Jennifer, who has been able to simplify the insurance buying…read moreprocess. She clearly identified our goals, patiently walked us through different options and made recommendations that best fit our needs. There have been different occasions where I have reached out with questions and she always gets back to me quickly and has always been so kind and personable. Highly recommend!!

I requested for a quote for new auto policy from state farm from Jennifer. Found out state farm is…read morenot allowing new drivers with DL less than 3 years so since my wife does not qualify, i would not be able to request for a quote at this time. I like to give Jennifer a shoutout because she was very friendly and explained in details on state farm policy. Once i meet the 3 yr requirement i will definitely reach out to Jennifer again. A.+++ customer service and friendly. Highly recommend

Recently I was in need of finding a new insurance company after my previous company of 20 years…read morekept raising premiums for no reason whatsoever (no claims and no accidents on my home or auto). I called around and came across San Ramon Insurance Agency, and I'm very glad I did. Kerree was amazing and professional. Her response time and attention to detail were fantastic, and she quickly found me better coverage at a more competitive rate. She is extremely responsive, easy to communicate with, and always takes the time to explain everything clearly. I truly felt she worked hard on my behalf. Highly recommend San Ramon Insurance Agency and Kerree -- a 5‑star experience all around.

My 500th Review! And an appropriate business for a…read moremilestone review. I've been with the agency for what feels like around 20 yrs. now or better. Can't believe I haven't reviewed them sooner. I currently use them to insure 5 autos and have referred at least one additional client their way. And told countless others about them. The business is an agent for Mercury Insurance, which is widely recognized in CA as providing among the most competitive rates for insurance in the state. Don't sleep on Mercury or San Ramon Insurance Agency (SRIA for short). Tracy the owner is really nice, handling many smaller concerns promptly & personally. And the young ladies in her employ are also equally charming & helpful. Their nearly perfect reviews speak for themselves. Really great semi-small outfit & model for other similar sized businesses.