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    Boathouse Waterfront Lodging

    3.6 (21 reviews)
    Open • 7:00 am - 9:00 pm

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    Stacey H.

    The last email I sent to Joe is attached- sadly, I will never, ever go here despite the fact I go by it several times throughout the summer for over 40 years.....My daughter knew my husband and I wanted to stay so she gave us a gift certificate for our anniversary last May. I booked last October for this May 17-19 2019. I was charged the full amount of the stay in advance - 1 nite + the use of my gift certificate- Their own policy states that is to occur only when the reservation is made 10 months in advance. I decided to go to Florida in March 2019 and I would have to reschedule the Boat House for later in the season. I called Joe April 3, 2019- per their policy, I was over the 30 day period so I was entitled to the entire amount less a $100. See attached- When I called Joe on April 3rd- he wasn't happy about having to cancel. I explained I really didn't want to reschedule but actually just reschedule- he still was nasty but agreed and asked for my dates. He was on speaker, I was with my husband in my car. I told him I would call him when I was positive of the dates but for now, heads up to take my reservation out- I actually said, "don't forget to take the reservation out. I wouldn't want you to lose the weekend." I never received a written cancellation. Makes sense. I am re-scheduling- right? Well I called to reschedule on May 17th, 2020. What a jerk. He doesn't remember me, our conversation and actually said I was a scammer. Yup called me a name! I called him on the 17th because originally that was the date- I remembered I gad never rescheduled...I was omw to the airport for Florida and called. To date- he has collected $832.50 from me (outside of his own policy as you can see) and I am out the money & gift certificate. Of course I have no desire to go back now. I should be reimbursed the money and the Gift certificate- I would give it away. I WOULD NEVER SET FOOT IN HIS PLACE but why should my daughter have wasted over $416.25. This is disgraceful. He is a horrible human being. Nasty, greedy and a complete ass. Approach booking a reservation with caution!! I am sending this to the Editor of the local paper and plastering all over social media. He has no right to do any of this! He 100% forgot to take me out. His only defense is and I quote, "shoe me your cancellation email" .....I do not have one. I never cancelled. I was simply rescheduling on April 3rd. I have attached my phone record as well as my confirmation booking to Florida.

    Porta Pot
    Debra W.

    Our stay at this Lovely B & B turned Sour Quickly..... We were given the smallest corner room with a Bumpy Little Full Size Bed, No Air Conditioning & a Porta Pot size Bathroom. It was so uncomfortable for us..... (The Ciara Room) We dreaded going back to the room. The Owner Patty was completely unreasonable and continued to blame me for the choice of rooms. I would never have chosen their worst room. We were not on a Budget. Although it was a Beautiful setting, we just did not feel comfortable at all. We never went to breakfast Because we just did not want a confrontation with her. We will be going to The Sagamore in Lake George during our next visit. The Room makes all the difference. Instead of relaxing; we felt as though we would rather have been in our own beautiful room at home. Such a disappointment.

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    8 years ago

    One of my best memories staying upstate by Saratoga. Beautiful property and experience.

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    Ask the Community - Boathouse Waterfront Lodging

    Review Highlights - Boathouse Waterfront Lodging

    “The Boathouse Bed & Breakfast is one of those rare places that truly rejuvenates your soul.”

    Mentioned in 3 reviews

    Read more highlights

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    The Sagamore

    The Sagamore

    (384 reviews)

    $$$$

    We booked our stay early in the year for June to celebrate my husband's 50th birthday…read more Unfortunately, while driving to the resort, we experienced a medical emergency and had to cancel the trip. When we called the Sagamore, I was genuinely impressed by how empathetic and accommodating the staff were on the phone. Instead of enforcing a strict cancellation policy, they allowed us to reschedule for a later date when we were ready. Many businesses would not have been so understanding, and they deserve full credit for their excellent customer service. We eventually rescheduled during peak season. While that wasn't ideal because it cost nearly twice as much as our original June booking, we viewed staying at a resort like the Sagamore as a once-in-a-lifetime experience and decided it would be worth it. Check-in was smooth and efficient. We received a map of the property and information about resort activities and amenities. Our villa was farther from the main resort than we would have preferred, but the walk was scenic and enjoyable. We stayed in a Hermitage Suite, and I wish I had paid closer attention to the layout before booking. There is only one bathroom, which is located upstairs and accessible through the master bedroom. Having no half-bath on the main floor, especially where the secondary sleeping area is located, is a poor design choice. Additionally, if our son slept on the pull-out sofa, it completely blocked access to the patio, where we had hoped to relax in the evenings after he went to sleep. Since there was plenty of space in the master bedroom, we asked whether cots were available, but they were not. We ended up creating a makeshift bed upstairs using couch cushions. It wasn't ideal, but it allowed us to enjoy our evenings without being confined to the bedroom for the entire week. Our biggest disappointment, however, was the lack of soundproofing. The walls were so thin that it felt as though the units were separated by curtains. We could hear everything from neighboring rooms: conversations, children yelling, people running up and down stairs, alarm clocks, televisions left on all night, and more. For a property positioned as a luxury resort, this was extremely disappointing. There were also several smaller issues throughout our stay. The toilet paper holder constantly dropped the roll, the thermostat repeatedly reset itself to 75°F, the Wi-Fi was unreliable, and the TV frequently lost signal. We only contacted staff regarding the Wi-Fi because I needed to handle an urgent work matter and about the TV because our son wakes up very early, and we hoped to let him watch a show while we caught up on sleep. The resort grounds themselves were pleasant, though not exceptional. We enjoyed spending time at the lake. The pool, however, appeared cloudy on our first visit and could benefit from additional maintenance. We appreciated the complimentary rides on the Morgan ferry and wish we had taken advantage of all three tour options to experience more of the lake. The recreation center was also a nice feature for families with children, although some of the equipment and facilities could use repairs and upkeep. I want to remain fair because the resort was so accommodating when we needed to reschedule. However, based on our experience, this did not feel like a true luxury property. Service throughout the restaurants was disappointing, with staff often appearing disengaged or uninterested. What stood out most was that during our stay, we greeted dozens of employees while walking around the property and received only one response. At a luxury resort, that level of indifference is surprising. The resort hosted several large events during our visit, which appeared to be weddings. While it's easy to understand why the property is an attractive event venue, it often felt as though those events were the primary focus rather than the resort guests. Ultimately, this was the most expensive family vacation we have ever taken, and we left feeling exhausted and frustrated rather than refreshed. One final observation: I have noticed management responses to critical reviews often focus on defending the resort rather than acknowledging guests' experiences. Whether management agrees with a review or not, people are entitled to their feelings. A more empathetic response would go much further in demonstrating a commitment to guest satisfaction. I truly wanted to love this resort, especially given how accommodating they were when we had to reschedule. Unfortunately, our experience did not live up to the expectations associated with the price point or the luxury reputation. Looking back, I wish I had paid more attention to reviews describing similar concerns, as many of the issues we encountered do not appear to be isolated incidents.

    We come every year, so at this point I've had a lot of review updates…read more It's still a very positive experience across the board here. The property is an absolute dream and my kids could spend the entire day playing in the pool and in the lake. Rooms are a bit dated but are still clean and spacious, and I love that they have condo style rooms which make travel with small kids much easier. We usually eat dinner on property at least once, and Bella Vita is always a great option. Prices have (unsurprisingly) raised a lot though. A market price lobster roll is $45, so that was one and done! Complimentary ice cream every day and s'mores every night is a nice touch though. I wish that they did conferences in the off season. A conference started during the middle of our stay and there was a noticeable difference in how crowded the resort was. So that was kind of a bummer. Overall we love it here and look forward to this trip every year.

    Northern Living

    Northern Living

    (10 reviews)

    $$$$

    Do not rent from this company. A quick google search will tell you all you need to know and fall…read moredirectly along the lines of what happened to me. Properties are beautiful and well appointed but they are notorious for after charges with claims. My recent stay I was not happy that they don't release the address until check in time especially when traveling 3 hours to get there. Overall, the unit was relatively clean, although I did find hair left in the shower and cobwebs in the bunk area. The hot tub had not been cleaned and, despite being covered, was full of leaves and bugs. The shower water pressure was extremely weak and noticeable cob webs throughout the home. Also, the bunk bed is listed as a king bed, which is inaccurate. Despite these issues, I was happy with my stay and was even considering booking one of their properties again. Several days after my stay I discovered an unexpected $500 charge on my credit card with absolutely no notice or warning. When I checked the app to find out what the charge was for, I found a message from the host simply stating: "stained linens throughout the rental." This accusation was both vague and unreasonable. We barely used the rental and only slept in one of the 3 beds and followed all check out rules to leave the unit spotless. To be charged $500 after the fact, without any prior communication, photos, evidence, or opportunity to discuss the issue, was extremely disappointing and has completely changed my opinion of this property management company. After contacting Vrbo to dispute the charge and multiple attempts to contact the property with no response. northern provided photo proof of alleged soiled linens. 1. A kitchen towel/rag that had signs of food on it (washable), 2. A pillow case with a slight soiled spot (washable) and 3. A towel that had dirt marks on it (washable). All issues were normal use and could be washed and definitely did not result in the need to replace: as requested by northern to the extent of 1. 2 pillow shams (only one was soiled) 2. a new comforter which they had no proof of any damage to 3. New dish towel 4. 6 full sets of towels (only one set was even used - they provided 3 total - 1 set for each bed and the unused ones remained folded in place where they were placed by northern) Potential guests should be aware of the possibility of additional charges, inaccurate bed sizes and most important significant post-stay charges and proceed with caution. Inspect every inch upon arrival and before departure and take photos and videos. Or even better. Don't stay at their properties at all.

    This was our second time staying at this beautiful luxury home in private setting. Great for a…read morefamily and friends getaway. The well stocked kitchen was appreciated as we made dinners for a large crowd. All rooms have comfortable beds and linens. We loved the fire pit (supplied with pre-cut bundles of firewood) and the movie theater with exceptional cozy seating! We will be back next year.

    Boathouse Waterfront Lodging - hotels - Updated September 2026

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