TERRIBLE EXPERIENCE, AN ACTUAL CUSTOMER SERVICE NIGHTMARE. I have tried to think through how to even write this review as I have never written one for a business before nor have I ever experienced something like this before. The experience wasn't just bad, it was scary.
A back story:
I was supposed to get married this year. Because of Covid I had to cancel my wedding, my shower, my bachelorette party, etc. My fiancé and two girlfriends made a plan to surprise me and send me off to Lake George to relax and lay in the lake since we live local. Friend #1 was surprising me on Saturday and the 2nd friend Sunday morning. One was staying one night because she has an infant at home, one was staying the other. In fact, my fiancé when booking my surprise even told the person who took the booking this.
What happened:
I was at breakfast with friend #1 (which by the way, show up at 9am prompt and don't eat slow or that won't be enjoyable either but that's the least of my worries here) and friend #2 showed up Sunday morning and wasn't allowed to surprise me. She was yelled at for coming on the property and removed.
Now, I don't even know she is here because this is a surprise, which she explained to Joe upon arrival. After she was removed, Joe came flying out onto the front porch angry and I was met with a "I am going to tell you right now how this is going to go". The owner was so abrupt and hostile that I even said, "sir I think you have the wrong people." He read us the riot act about having 3 people at his home and we left the front porch without finishing our breakfast scared/concerned/ bewildered. Almost forgot, we are paying over $500 a night to get treated like this but more on that later.
All three of us left the property to figure out a new place to eat and a new place to go for the day until friend #1 went home. Found a new place to eat and found a new place to sit in the water with our tubes, perfect. We went back to the room so that friend #1 could pump and get the breastmilk into the fridge/pack up her bags and friend #2 could put her valuables in the room/out of her car/change into bathing suits for the day.
This is where things got very bad:
We heard banging and screaming at the other side of the door. The owner Joe was livid and accusing us of lying to him because we went in the room together (the room I have paid over $1,000 to be in). At this point I turned my phone video camera on because he looked like he wanted to drag us out with his own two hands (Yelp won't let me add a video, inbox me if you want to see him in action). We tried to calm him down and asked him to stop pointing a finger in our face and screaming. His response was you leave in 5 minutes or I call the police. The friend that is pumping was in the bathroom and he accused her of hiding. We were told we are liars, a disappointment, "something is wrong with our DNA", made fun of where we went to college, etc. Because we were physically unable to leave within 5 minutes, he called the police. What happened for the next 10 minutes of scrambling out of their and finding a new hotel was something I will never forget in my life. Looking back, I would have asked to talk to the police officer because we later realized he just wanted us to be so scared and flustered that we didn't get the proper documentation.
THE CUSTOMER SERVICE NIGHTMARE PART:
To the general public, if you are still considering booking here read the fine print in his contracts. Whether he kicks you out, you cancel, a natural disaster occurs, a family member dies - Joe will still walk away with your money. Just filter the bad reviews and look at what others have gone through with this guy and his negligent responses to those reviews. He mocks, blames, and misconstrues the review of every single customer and takes no responsibility. This behavior is unacceptable. Joe was able to kick us out and still take both night's money. We were only able to stay one night. My 2 friends & fiancé paid over $1,000 of their hard-earned money so I could have a weekend to celebrate what was supposed to be my wedding all to get screamed at, surprise ruined, kicked out, embarrassed, and mocked. We didn't get to finish our breakfast, shower, brush our teeth, nothing. I hope you sleep well at night with our hard-earned money Mr. Silipigno, we are good people and I hope I NEVER have to deal with someone like you again in my lifetime. read more