11/28/2024 this event did occur on Thanksgiving. This location was set to close at 7PM. Upon entering the location at 545PM (75 minutes before close because I'm not an inconsiderate dingdong) I wasn't greeted, I was asked by a staff member if I was picking up. Upon being asked, I responded if there was a wait time for 13 people. (Yes, a large group, on Thanksgiving, I know, reference the 545 entry time though). The hostess, I kid you not, leaned over the counter and shouted out, OH LORD, 13. Then proceeded to go and talk to coworkers, laughing, being rude, Ect. I guess I don't understand what's so funny?
I assume whomever the manager is then came over to me and stated sitting a group that large all together tonight wouldn't be possible. Fine, understandable. At this point the rest of my group had entered the building, including an elderly grandmother that struggles to get in and out of the car. After a very brief discussion we decided sitting at two tables would be just fine, it's Thanksgiving evening, we can't be picky. I then walked up to the manage and told him if he has to separate us, that's totally fine. He then proceeded to say he can't even sit tables of two right now. A bold faced lie. (They were not understaffed, and I have definitely seen them busier.) At that point I turned and told my group, "never mind, let's just go somewhere else." And that's what we did. Other customers apologized to us and wished us a Happy Thanksgiving, not the Bob Evan's staff. (You guessed it, two groups of two about to be seated). I have never felt so unwelcome in a restaurant, from the initial contact until we left after about 5 minutes. I'm not a Karen, I truly believe an hour and fifth teen minutes before close is considerate. My family understood the circumstances, it's a holiday, and planned on tipping generously for work. We had our orders ready prior to arrival so that we could order right off the rip and be out by 7. You've got 13 people that will never return to this location, and likely never visit a Bob Evan's again.
Upon leaving the parking lot, as we were driving around the back of the restaurant to exit the lot there were at least 4 staff members out back smoking, laughing, and having a grand old time. read more