IS THIS PLACED CLOSED?…read more I called to see if they have a part. I waited on the phone for over 25 minutes. Some would say why. After 15 minutes I was curious and stayed on just to see how long it would take. After 25 minutes, I felt I wasted enough time and hung up. I cant say bad customer service, just no customer service. This was on Saturday 11/1/2025 at 4:05 pm. I ended up buying from Oreilly instead. They did not put me on hold and answered quickly. Missed opportunity for Napa.

I don't really buy auto parts from Napa but I definitely get everything else for my cars from this…read morelocation. The customer service is always willing to help and the prices are pretty good. I usually go here for the NAPA branded antifreeze because they have great prices and sales on their antifreeze. I definitely recommend this location.

Great service. Knowledgeable and friendly employees. Worked on all of my vehicles. I will continue…read moreto go back.

Great service. New engine installation on a 2012 Dodge Ram. Took longer than expected but some of…read morethat was shipping. Professional. Ask for Sean.

I have a 2006 Chrysler 300 with 312K miles on it and I've never had a better experience anywhere I…read morehave taken my car. Audra and Sam were so accommodating, familiar and knowledgable. They made sure to keep me in the loop, explain to me exactly what was going on, and walk me through their process before moving forward with anything. It was nice to know what I was getting into before committing and knowing that my car was being well taken care of. My vehicle is running strong and smooth and I am so grateful for their service. Thank you so much! I'll make sure to come here from here on out.

I've taken some time before writing this review to reflect on my experience and be as fair as…read morepossible. A few weeks ago, I reached out to Metric Motors for a quote on replacing the CV axle on my Volvo. The dealership had quoted me $2,800, and a second shop quoted $1,100. MM gave me an estimate of approximately $900. I fully understand that without seeing the vehicle, final costs can change, but that wasn't the issue here. MM told me they couldn't get my car in until the following Friday, which was later than the other shops, but to save a few hundred dollars, my wife and I rearranged our schedules and carpooled that week. We had a trip planned for the weekend, so the timing mattered. We dropped the car off right when MM opened. Later that morning, we received a call raising concerns about a possible severe oil leak. That alarmed us, especially since we had just had an oil change the week prior. We were also told that the technician didn't see any grease indicating a CV axle issue. I expected a follow-up call with more detail. When the representative called back, I asked about the oil situation. He said the leak didn't appear to be significant after all, but if I wanted to get a more complete diagnosis, I'd need to bring the car back another time. That was frustrating, especially since it contradicted the earlier statement that it might be a serious issue, and it implied another visit and additional cost. During that same call, I was told they hadn't yet driven the car. Once they finally did, the technician confirmed the car was shaking, just as I had originally described. That's when I was informed the cost of the CV axle repair would now be $1,600. I asked why the price had nearly doubled, and the representative told me the original quote had assumed aftermarket parts, while this new quote was for original parts. This wasn't disclosed at the beginning, and I wasn't given options to choose between OEM and aftermarket parts, as other shops have done. It felt misleading. When I voiced my concern, I was met with indifference and told I could just come pick up the car if I didn't like the price, no apology or acknowledgment of their communication breakdown. We needed the car that weekend, so I reluctantly agreed to move forward. When we picked up the car, my wife asked about the price increase. The same gentleman told her she "should've talked to [her] husband before coming in," which was not only dismissive but highly disrespectful. I was shocked by the condescending tone, and it only reinforced my frustration. Years ago, I had positive experiences with Metric Motors. At that time, their professionalism and work quality were excellent. However, it's been about five years since I last visited, and based on this encounter, it's clear things have changed, perhaps due to new ownership or management, as I've seen mentioned in other reviews. Unfortunately, this visit left me deeply disappointed. The lack of transparency, poor communication, and unprofessional conduct, especially toward my wife, ensured I will not return.

.military man here Car was there for two months. The…read morefirst few weeks go by they call tell us to come get it. It's not fixed they changed the damn oil. It's leaking gas blowing smoke shaking etc. They said there's no harm we have a 30 min drive hard ...... What an embarrassment. So! Had it towed BACK AGAIN the tow truck drivery was pissed to say the least at jaguar. So since driving it the fuel injectors have NOW GONE out bc of them making up drive it home!? But anytime we speak the truth they get so offended and threatened. Poory babies This place is a fucking disgrace​ ​ I'D LEAVE NO START if it was an option

Went in for a battery issue. They checked and found it to be bad. An extremely nice man helped me…read morewith it and even checked for warranty. I had no idea it might still be under warranty. Long story short he got me a new one replaced it and wished me well for the holidays. I will always go back to this store because of this man. I'm embarrassed to say I don't remember his name but he was a very nice black man in his forties. I believe he had five kids. Can't say enough about his kindness. Thank you and please let them know how much I appreciated his help.

I've always had friendly service at this location. Today I was helped by Jesus and he took a look…read moreat my battery and oil in my car. He cleaned up the corrosion around my battery and ran a test on the battery. My test showed my battery was in good shape. This was all done complimentary and I now have peace of mind! When stores offer this kind of service, this is where I come back when I need anything for my vehicle. Thank you for your friendly and courteous service, Jesus!!

David O took great care of us getting a faulty battery swapped out…read more Friendly, Fast and Knowledgeable!

They are very good at diagnostic testing to find the issue before recommending the repair. I had…read moretaken my car to a different, reputable service shop and they did not find the problem. They are also very friendly people.

Do you need your vehicle serviced or repaired? Then the locally owned and operated Dwain's…read moreAutomotive is the place to go. They have friendly service people and highly skilled technicians. Centrally located in Edmond Oklahoma second and Broadway just look for the old Rodkey's Flour stack. They might not be the cheapest place in town, but they'll get the job done correctly. They're open five days a week from 8:00-5:00pm no breakfast for lunch! Call them Monday 405-341-5612!!!

Great customer service. Best part after maintenance you get a clean detailed washed car for free.read more

Jackie Cooper BMW 14145 N Broadway Ext, Edmond, OK 73013…read more I have owned multiple BMWs over the years, including a newer 2026 model, so this comes from someone very familiar with both the brand and the level of service that should come with it. The sales department is exceptional--professional, knowledgeable, respectful, and consistent with what you expect from a premium dealership. Every purchase experience has been smooth and well handled. The issue--and the reason for this review--is the phone and service intake process, which has needed improvement for years. When you call in for service, you follow the prompts, reach the initial intake person, and provide your name, vehicle, contact information, and a full explanation of the issue, expecting that information to be documented and passed along. This morning is a perfect example--after completing that initial intake call and being transferred to the second person, I was then transferred to a third person, if that is even a necessary step in this process. At each step, none of the information is relayed, and you end up repeating everything--name, vehicle, issue--over and over again. By the time you finally reach the service advisor, you've explained the same situation three separate times with zero continuity. From there, the process still isn't efficient, as the service advisor has to reach out to the parts department, and instead of getting immediate answers, you're told they'll follow up when they have time. The problem isn't any one person--it's the system. There's no smooth handoff, no internal communication, and no real respect for the customer's time, as every transfer resets the conversation completely. This has been happening for years, not just a one-time issue, which is why it stands out so much. The BMW product is excellent, and the sales side reflects that, but the service communication process does not. It feels like two completely different experiences: an outstanding sales operation on one side, and an after-sales experience--anything involving repairs or questions--that falls noticeably flat. If the communication between call intake, service, and parts were streamlined, this dealership would be operating at the level it should.