I'm happy with the work, Unhappy with the price. Unhappy…read morethat they came in for a drain and felt the need to touch the backflow device, the water heater, and generally would have preferred the tech just stuck to the scope. Felt like fishing a little. But that's part of their process, I'm told.

False advertising. Their website claims "$93 drain cleaning" multiple times int he same page, but…read morewhen you call they tell you there is a $100 service charge before they even get to the $93. This is very misleading to get you to call and waste your time.

Quick service. Within time frame of arrival. pleasant to deal with. They got the job done well and…read moreI would use the company again.

Called them on a Monday morning for a leak which appeared to be coming from our toilet. Shaun…read moresaid he could make it out later that day and he called and told us when he would be arriving. He was on time and diagnosed the problem quickly. Had to get a new toilet which he was able to obtain for us and he came back Tuesday morning and installed the new toilet. We were under a tight timeline because we had company arriving on Wednesday. He did all that he could to get our problem resolved as quickly as possible. He was timely, reliable, and charged a fair price. Highly recommend SMK Plumbing and Electrical.

I had them come out for an estimate (along with several other plumbers.) A week and a half later I…read moretold them I had decided to go with them and wanted them to come out and do the repairs. I was told they were a week and a half out which was fine. He said he would put me on the schedule. 2 days later I messaged back just to confirm I was added to the schedule. I got the thumbs up emoji. A week later I messaged to ask if he had an ETA on when they would be coming out because I needed to make sure I was home. He said he would check his schedule and get back to me. A month later and I have still yet to hear back from him. In the meantime I called another plumber who came out and did the $2200 worth of work I needed. I guess some people just don't need the business or the money. smh.

I needed a new hot water heater put in over Christmas. I pushed the appointment back to the day…read moreafter Christmas because he was busy. Even after that he charged me for over 6 hours of work when he only did 3. He called it a "hassle factor" when I asked him about it because the water heater was in the crawl space. I feel extremely taken advantage of.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

I am writing this review so I can find this business later. I had multiple quotes, but the other…read moreplumbers would give a breakdown of labor and parts costs like my home warranty wanted. This company not only gave a breakdown of costs like I needed but also provided the BEST pictures!!! I truly appreciated how many pictures were taken & how the pictures were marked up by the tech. The work was done on 12/1/21. They were a bit more pricey but seemed to have better customer service & they definitely had amazing documentation.

It saddens me to write a review such as this, but it's important I do so. Last weekend I called MPP…read moreon Saturday because we had major issues with our toilets not flushing and the pipes leaking into the basement. One of their technicians came out, took a look in the bathrooms, around the house, and in the basement, only to claim there was nothing they could do for us without a total repiping job. Needless to say I was very upset and it wasn't until later in the week. I could find an independent plumber to come out and perform the necessary repairs, which took less than 90 minutes. After MPP's office manager texted me to follow up on the repiping estimate they had sent, I informed her of my displeasure, and asked specifically for the owner to call me. When that didn't happen, I called again with the same request. After four days, it was clear he had no intention of reaching out to me. I'm not sure what's going on with this business but their service and attitude are less than "professional"!

Backflow Specialty is one of the best specialist service providers I use. Never mind that they're…read moreknowledgeable about their field (of course they are), they're pleasant to talk to on the phone, pleasant to deal with in person, and deliver on promises. What more could you hope for?

From the owner: Our company specializes in inspections, testing, repairing and installing backflow preventers for…read moreresidential, commercial and industrial customers.

I cannot even begin to express how lovely, kind, polite, and efficient the specialists are at Lee…read moreCompany. They far exceeded my expectations, and our home had a ton of little issues before their visits: I had a vent duct cover that was falling apart, a hose stuck onto the wall, and numerous other little issues that would have required several different tools, ladders, and expertise. I want to emphasize especially how amazing the drywall patching was done. It was seamless...without paint. It looked world's different than the slap-dash, amateur job our builders attempted in the same room. While you may hesitate to call an expert like we did (we were so determined to do it ourselves), the people at this company explained every step of their process. If you ask any questions during a check-up (on their maintenance plan), they'll walk you through the steps if you're able to do it yourself. I'm so impressed by their willingness to help, and they clearly hire people who are kind first and foremost. I really respect that in a company. Highly recommend all the specialists here. Really down-to-earth, awesome people.

They responded quickly asking for my contact number, which I provided, however, no response, no…read morevoicemail....nothing.