Went here just to return a car from a lease. Since I wasn't getting another car or conducting any other business, they weren't very interested in helping me. I got the feeling they just wanted me to leave so they could go home. From reading just a few of the most recent reviews, it looks like I'm not the only one who gets treated this way from customers trying to return a leased vehicle. Poor customer service and very shortsighted - I guess they don't care if I return or recommend this place to others... read more

Thank you to the manager Chris at Bob Smith Mini Cooper. Your service is greatly appreciated. You clearly value your customers and it shows. The small things you do to make sure your customers are happy and the extra mile you go is what separates the good ones from the great ones. And you're a great manager. Also to the sales person there Jacinda... you were who I dealt with originally- Your attention to detail and customer service was unparalleled. You were so thorough in providing me with information about the cars, working with me on prices, being honest - etc... I wish I bought the car from you! They have a real ROCKSTAR sales person in you!!! I hope they know that! And to the incredibly amazing service department. You actually made bringing my car in for service something that I normally dread, quite the opposite! You were quick, friendly and had a loaner car ready and waiting for me. A seamless well running department! I love my Mini and look forward to purchasing another one there again in a few years time! Thank you read more

My wife and I recently leased a BMW from this dealership. Scott Richards was our dedicated client advisor and he was top-notch A+. He made our experience smooth and enjoyable. I would highly recommend Scott and this dealer ship to anyone looking for a BMW. Once we received the car Hovik helped us setup our account settings on the car and explained how to use all the different features that the car offers. read more

Bob Smith MINI - X4 - Car Dealers Near Me - Calabasas, California

If you are in the market to purchase a MINI new or used or built to order. Miki Forgo is the person to see. He has helped me with 2 new builds - an SE and a JCW convertible and both are perfect. He is responsive and takes care of his customers. He even helped me add the racing stripes and repair a rim that got scraped up by a random curb and it is like new! I plan to use Miki for all my MINI needs. read more

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Went in with my fiancé to look at a car she wanted and we ended up with the car, but not before dealing with some of the worst customer service I've ever seen. The entire time we were there the manager, Chris, was very condescending and kept saying "we didn't need to take the car" and insinuating we could leave whenever we had a question about the car that required an actual answer. I don't understand how you can be a manager there and treat customers as though their business means nothing to you. The entire time he made us feel like we were somehow lucky to be there and as though we could not even afford the car. Robert was a great salesperson but he was also very slow in making this deal happen. Since we did not even negotiate the price of the car I don't know how it could have possibly taken 5 hours to get us out of there. The only saving grace was our finance person who got us out of there quickly once we sat in his office to sign paperwork. Overall it's probably what you'd expect at most dealerships, but I'm sure there's other ones out there that won't make you wait 5 hours to get out of there when you didn't negotiate the price of the car. We were told she qualified for the loan within the first hour and still waited 5 somehow. If my fiancé did not want the car I honestly would have taken Chris' suggestion and just left after the way they were with us. read more

Excellent, Amazing, professional, honest, and kind service by Hovik and Kirsten; lower sales prices than other dealerships

They lied to me about having a terrible CAT, they even showed me pictures. Keep in mind, I bought my JCW Pro exhaust from them and had them tune my car barely a year ago. They said it needed to be replaced right away and warranty wouldn't cover cost because they said the damage was caused by "outside influence" ...According to them I messed my CAT and O2 sensors up..... Today I take my car to a friends shop, changing my own oil and out of curiosity dropped the exhaust to look at both CATs,...both my primary and secondary CATs,...they are both in MINT condition. They lied to me in order for me to purchase a new CAT and sensors., but not everyone's stupid. NEVER going there again. read more

Best test drive EVER with Robert "Rockstar"! And it continues everyday as I zip along in my new Mini Cooper SE! Thank you so much, Robert, Chris and Bob Smith Mini for your help! read more

Bob Smith Mini is Awesome! Mathew Bull my service Advisor was excellent. They loaned me a vehicle while repairs were being performed free of charge. My car needed a lot of work which was discovered during inspection. Mathew worked very hard to get repairs approved by my extended warranty company. In my opinion he went over and beyond the call of duty to have these repairs approved, and was successful in his efforts. The work was quality and they even detailed my car. I highly recommend Bob Smith Mini. Jacob L. read more

I brought my fiancee's mini in for service a few months back. Now the insurance says they need a copy of the service record, that I don't have. I call 3 times and I am given the run around by the ladies that work there. I'm told that only one person can provide the info I need and they are at lunch. I call back later and now they are out until Friday! Meanwhile, the insurance is still calling me. Finally, I talk to Fernando Narvaez. He took care of my problem in 5 minutes! that the other staff couldn't be bothered to do in one week! Thank you Fernando. - Vincent read more

I went it for a new battery for my MINI Cooper and was shown that my front two tires were falling apart. Cool, I'll get them changed and was told by Sal that an alignment would be $50, so I opted for that as well. The bill comes and I'm charged $330 for the alignment. After dealing with Jannie on the phone, I got a $70 discount which means that I'm still paying significantly more than what I was quoted at. Not satisfied at all with pricing and blatantly being lied to regarding it. If possible, avoid the service center. This is highway robbery. Edit: when i went to pick up my car, Jannie wasn't there even though I had told to her expect me. This leads me to believe that she was avoiding me during the last portion of the process, which is both frustrating, disappointing, and unprofessional. Edit 2: Although Bob Smith replying seems helpful and caring, after I sent them an email stating my frustrations and the situation as a whole, I received no response. This means that them looking like they care is all for show. read more

Santa Monica MINI closed recently, so I needed to take my car to get serviced elsewhere. I chose Bob Smith MINI in Calabasas. Matthew Bull took the time to explain in detail the upcoming service, as well as communicating updates and explanations throughout the service. Alex also was very efficient in setting me up with a loaner car while my car was being serviced. I was very impressed with the level of warmth, friendliness, and professionalism of overall customer service! I would highly recommend this company for any type of service needed on the care of you MINI. You will not be disappointed :)) read more

I'm so annoyed at Bob Smith they are dishonest and liars!!! I bought my car there in 2015. Every time I brought it in for service, I would ask about my trim being stained and My windshield being stained. Even though I was under warranty when I brought this up they never offered to change it out. I bet you won't even find it in their records. I pointed it out to the service center every time I went in when picking up my car about the trim stains and the stain you left on my windshield. I am beyond furious because I have now moved to another state and am now finding out that when I had my check engine light serviced here, they quoted me 6k for an emissions error code fixes. NEVER MENTIONING THAT IT WAS COVERED BY THE CALIFORNIA EMISSIONS COVERAGE AND THE FEDERAL EMISSIONS WARRANTY. They never even mentioned it to me. You are a certified mini tech. You should be ashamed!!! You didn't want to spend any money on my car even when it was under warranty. Honestly so annoyed. I can't believe I waited this long to leave a review. And the fact I needed to MOVE STATES to get that information from a local mechanic is DISGUSTING. I SHOULD HAVE DONE MY OWN RESEARCH BUT I TRUSTED YOU GUYS TO GIVE ME THE BEST ACCURATE INFO. NEVER AGAIN. The trim stains is a common issue and you said there was nothing you could do and it's wasn't covered by my warranty WHICH WAS A LIE!!! You lied to me about you getting oil stain on my windshield when I had my car serviced there. I HAVE HAD THIS STAIN ON MY WINDSHIELD FOR 5 years thanks to you. Every repair I ever had done here wasn't done correctly. It's insane how bad of a job you have done. YOU SHOULD RIGHT THIS WRONG BOB SMITH... read more

One day soon (?) it will be time to send into retirement my PT Cruiser convertible. Am strongly considering getting a MINI as my next car. Recently, with 20 minutes to spend, we stopped in to Bob Smith MINI to check out the models and options. The young salesman who was "up" had great enthusiasm for his products, and graciously answered our questions / showed us around the various models. His friendly nature didn't waver when we indicated this was just an exploratory visit. Bravo! While it's disappointing that there isn't a MINI dealership between Calabasas and Camarillo, the treatment at this dealership could win us over. read more

I didn't think Bob Smith Mini could top my last excellent experience of buying a car, but thanks To Miki Forgo, it was even better than the first!! Since the pandemic began, getting goods to the US has been difficult, and back in September Miki suggested I order a new MINI to get the exact car I wanted. With his help, I ordered the JCW MINI convertible that I wanted. My lease was up in February 2022 on the Mini I had. Miki kept me up on production, shipping and delivery. He even gave me a website to track the cargo vessel carrying my car from Belgium to Port Hueneme! That was pretty cool to see where the car was in real time. Miki let me know once the car was delivered to the dealership and made the process extremely easy. It was the easiest, smoothest car-buying experience I have ever had! All of the paperwork was already completed, all I had to do was sign! Bob Smith Mini should be very proud to have Miki on their sales team. I highly recommend Miki whenever anyone is in the market for a new Mini. read more

The positive is my service agent was lovely to work with. I also appreciate the fact they provided an Uber to get me home, and that they washed my car. Those things aside, I can always rely on the service department to provide me with some degree of frustration every time I visit them. I'm tired of going there and having the same predictable experience each time, so going forward I will happily travel out of my way to another dealer for any future service needs. The background for this decision is based on the experiences I've had with them on multiple different visits to service both an older model mini and a new mini. I had originally stopped going to Bob Smith Mini for any service needs in connection with my older mini because of a situation wherein they incorrectly diagnosed an issue, more than once, then charged a ridiculous amount to 'fix' said issue each time. One of the suggestions they had when it was clear they couldn't fix the problem was that I should carry around oil with me and just keep topping it off... I ultimately had the issue properly diagnosed and repaired by another dealer. Based on the assessment of that other dealer, this service department had not only incorrectly diagnosed the problem (which was apparently not terribly difficult to identify) multiple times, they had 'repaired' things that didn't need repairing, and also overcharged me in the process. Unfortunately, that trusted dealer is no longer available so I returned to Bob Smith Mini again when I was having an issue with an odd odor inside my new mini, which is under warranty. After quite a bit of runaround and several dismissals/refusals to help, they finally agreed to replace the cabin air filter. As expected, that fixed the issue, but it was a ridiculous amount of effort to get them to assist. I don't know if this reluctance to assist was because I didn't purchase the vehicle from them or what, but it's frustrating to have to argue to get assistance on a vehicle which is under warranty and covered by an extended service plan. Today I brought my older car in to have the battery checked and ended up with a diagnosis that my car requires several thousand dollars worth of 'repairs'. I have no confidence in these people. It's as if they are hoping the consumers who visit them don't know anything about vehicles so they can try and sell them things they don't need, and then do so at inflated prices. My service agent didn't even seem surprised when I shared with her my skepticism of their findings based on prior experiences. I advised her I would need to get a second opinion versus just having them do the work. Then, at pickup I was charged almost $200 for running a diagnostic on my battery. It would've been helpful if it was clearly explained at the time I dropped off the vehicle that the charge would apply regardless of if any actual repair work was done. My bad for not properly understanding, but seriously...$200 for a diagnostic? Not surprisingly, the mother and daughter at the service desk next to me seemed to be undergoing the same 'surprise' experience I've come to expect when visiting their service department... read more

Terrrible. Two different times this dealership has told me repairs will cost me upwards of 1000 dollars, only to check with another dealership...and repairs should have been covered under warranty. THEIVES! They always say "under further investigation, we have found it is under warranty. Diagnostics just to see what problem could be are so expensive. They are also so rude. HORRIBLE! Spend your money elsewhere. Think they are under the impression that Calabasas people have money to burn. read more

I bought a Mini here and brought it in to be serviced on 6/15/23. I was told I needed two tires replaced, as they were worn out. I chose not to buy tires that day and when I brought my car to a tire store today (8/23/23), I was told all my tires were fine and didn't need to be replaced. Bottom Line: Bob Smith Mini will lie to you. ALWAYS GET A SECOND OPINION. read more

Still upset I went for years to bob smith and always trusted them only after years of trust found out what cheats they are bottom line my insurance paid 5,000 to fix problem they said I had after two weeks it broke down they told me I needed new engine took it to another place in 2 hrs they had it running bob smith took my money didn't finash job instead wanted 14,000 dollars for new engine CROIOKS read more

Salesperson Jacinda Olivas I had deal with, is very knowledgeable and friendly. She takes care about her customers not only before but after sale as well. Recommended. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Got my preowned mini checked here at Bob Smith Calabasas and Matthew was very helpful and service was excellent. They checked everything and made sure that the car was in tip too shape. They even send a video to show how they checked the car. Now I know what they mean about First class service!!! read more

I have been for over 20 years a Bob Smith BMW customer with John Burch, so when my daughter this month wanted a Mini I went directly to Bob Smith Mini given I know the excellent level of service by Bob Smith. Within short time Sales Persons Drew and Arya allocated for me a great 2011 Mini with little miles on (only 9,400). I went in, within 30 minutes I got a great deal worked out for me by Arya and finalized promptly by the manager Chris. Then, Karen in finance got us a wonderful extended 5 year warranty and I got a great car to surprise my daughter with that evening. Being an older car, even with low miles, with Arya & Chris help I got a great deal on the maintenance service by Nicole. Later, Ruby got me excellent offer for a new set of tires, other accessories and updated the Mini Connected software firmware. Special thanks to all the team at Bob Smith Mini ( Drew, Arya, Chris, Karen, Nicole and Ruby. You all are the best. Bob Smith Mini Team is highly professional and gets the job done. read more

Bob Smith MINI - Thank you Bob Smith Mini Team - Car Dealers Near Me - Calabasas, California

Fantastic! A wonderful experience working with Chris Conway, Miklos Forgo, and the whole MINI sales and service team. I first connected with Chris, who had Miki work with me on the purchase. Communication was solid throughout the order process, most of it done by phone, email, or text. A small issue came up soon after, where Christina Manfra in Service along with Miki took excellent care of me. I'm really happy with the purchase and the experience. I'll be returning. read more

Miklos Forgo and the team at Bob Smith Mini made the entire process of buying my first Mini as easy and enjoyable as a car purchase can be. Post purchase support has been outstanding. I bought the 2021 Mini S EV. Love the car! If you're in the market, ask for Miki. read more

I had a great experience at Bob Smith Mini. I let Ryan and Andre know what I was trying to accomplish and they gave me the advice on what was the best for me. They left the decisions up to me but they really had my best interest in mind. They made the entire transaction extremely easy and pain-free. Buying a car can be a stressful and confusing process but this was far from it. Julia assisted me with my paperwork. She was amazing as well! I like that I got to meet her earlier on in the sale. I believe most dealerships dump you off with the finance manager after the sales advisor towards the end of the process. Cannot say enough good things about Ryan, Andre and Julia. Ryan Amico is an asset to your company, no one better in the business. Would definitely recommend purchasing from them! read more

I have had a very wonderful experience at Bob Smith MINI and BMW. working with my representative, Brittni A. and Ray Silva; They have been incredibly kind and attentive. They constantly kept me up to date with the status of my car and took excellent care of me and my car at all times. Well done! THANK YOU to: Brittni A. & Ray Silva for their great work and efforts, GREAT dealership. GREAT people! read more

Mathew my service tech was informative, profesional and kind. He set me up with a brand new loaner, even help me put my key back on my key ring. Now a days same day service is not very common. When I arrived to pick my car, it was waiting for me right up front. He had me in and out in a jiffy. Thank you Mathew!!! Happy Holidays. read more

Great team ! Drew was super informative and extremely pleasant to work with. Miklos Forgo was professional and also a pleasure to work with. Thank you for the great experience! read more

Just like my new Mini Cooper S, dealing with Arya and Drew was pure fun and joy! Easiest car lease transaction I've ever had. Amazing customer service-Arya is incredibly knowledgeable, pays close attention to what's important to you, and goes out of his way to give exceptional and fun experience. Got to go now to motor on in my new car! read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

Robert, aka Rockstar, and Chris are the best! I have the car of my dreams, and the service and purchase were flawless! Best experience ever:) Thank you! read more

Thank you Drew and your team at Mini for all your help and getting me into my new 2021 Mini. I am loving my new Mini! You guys are the best!

Just picked up our new Mini Countryman from Bob Smith Mini. Our salesperson, Jacinda, was spectacular to work with from start to finish. We had to wait a bit till our car was built and shipped, but Jacinda kept us regularly informed and when we had questions, always responded to us promptly and with kindness and knowledge. Jacinda is a true gem! read more

Let's put it this way: Have you ever walked into a car dealership with a type of car and number in your mind, then walked out a couple hours later with a better car for a lower price? Yeah, it had never happened to me either until I got my new Mini Cooper at Bob Smith last weekend. I'm not sure if I just came in on a day when they were feeling generous or if they really will do this for anyone who wants a car that they don't happen to have in stock, but I was very impressed. Equally impressive is the friendly service from George, our rep, Ryan, the manager, and Richard, the finance guy. They all seem really knowledgeable and comfortable... no sweaty, sleazy salesmen here. The showroom is gorgeous and they do all they can to make you feel at home, from the latte machine to the donuts in the waiting room. A heads up that when I came in on a Saturday morning, it was pretty busy and we did have to wait a bit for other customers to go through the process, but the staff did everything they could to speed it all along. Maybe call ahead to see when a slower time would be, or just be prepared to take a big chunk out of your day to go car shopping... after all, it's a big decision and you might value the extra time to inspect all of the different options anyway! read more

Bob Smith MINI - Waiting area - Car Dealers Near Me - Calabasas, California

If ever your thinking of leasing a mini here and returning it at the end of the lease. DONT BELIEVE IT WHEN THEY TELL YOU THE DROP OFF FEE IS $350.00!!!!!!!!!!! They will take a ruler to your car and tack on hundreds of dollars over a scratch in the plastic. Also, I went way under mileage and was charged 100s of dollars for excessively worn tires. Which they were in PERFECT condition!!!!!!! Also be mindful if you lose the back piece in your trunk that will cost you hundreds too!!!! Oh yeah! The plastic cheap grill in front ... I had one small crack on one row of the grill which cost me hundreds... All in all I'm head under water with a bill in the THOUSANDS!!!!!! GOOD LUCK TO ANYONE WHO LEASES FROM HERE. P.S. THEY WILL OBVIOUSLY KISS YOUR ASS IF YOU ARE LEASING OR PURCHASING. read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California

My first purchase from Bob Smith Mini. The entire experience from start to finish was top notch. My sales associate was Robert 'rock star' Justis and he truly lived up to his moniker. He is a rock star! Also, manager Frank Rodriquez was very straightforward and professional. Thanks again. read more

There is the running joke about women and auto repair dealers. Sad to say it is sometimes true. My wife went in with her Mini Cooper S, which is under warranty and was told she needed $600.00 worth of non warranty service ASAP. $300 of that was for an alignment and adding nitro to the never flat tires. This would run less than $120 at any "reputable" dealership or tire repair shop. The other $300 was for a fuel induction service which the dealer stated was needed. This was all done without even turning the engine on, much less driving it. Perhaps an alignment was needed. The tires did not show any uneven wear. But to charge more than double is excessive. Then there is the issue of the induction service. This is almost completely unnecessary and certainly not needed on an almost new, low milage vehicle driven under normal conditions. Will I have our car serviced again at Bob Smith? I really don't know. It is convenient as it is the closet dealer. Will I trust a single word that comes out of a service advisors mouth? Not even if my life depended on it. Disgusting rip off artists in my book. Kevin Barker read more

I recently picked up my fourth or fifth mini cooper that I have leased through Bob Smith Mini. Miki has been my sales rep for at least the last three .... and he made the entire experience super easy and effortless. The sales process has recently changed and he was prepared before I arrived and walked me through the return of my previous car and lease of the new one within a short period of time and got me back on the road quickly. A few days later I called as I must have accidentally touched something while driving. I called to ask for help and he quickly determined that I must have pressed the cruise control button (while driving at a low speed) and talked me through what to do and had me back on my way. I LOVE my mini ... and appreciate Miki's straight forward no nonsense approach. read more

I actually bought my used 2011 Mini Cooper S from a different dealership on 3/19, but wanted to have it checked out to make sure everything was in good condition. So I called Bob Smith Mini to schedule a service appointment. They said they would go over everything to make sure it was in tip top shape. In the days between the first initial call to make an appointment, and going in to the dealership for actual service, I had a very difficult time getting a hold of anyone again. I had more questions but unfortunately I kept getting their answering machine. At this point, I was starting to really miss Valencia Acura because of their great service. However, come Saturday morning at 11 AM, we met Christina at the service counter. She was willing to listen to all my concerns and even took my handwritten list to make sure they checked everything. I was waiting for her to start getting irritated with me... But she never did! She went over what I had left on my warranties, and even had the service department check things that weren't on my list. We got a call at around 1:30 and said our car would be done at about 3. When we went to pick it up, Christina went over everything they did. Went over my warranties AGAIN, and even wrote it down for me, and told me to call her if I had any other questions. With that, I just want to say thank you to Christina for the great customer service. Sidenote: I LOVE my Mini Cooper S! It's a change from driving an RDX, but you can't really compare the two since they are such different cars. I did love my Acura, however, it's definitely not as fun to drive as my Mini. GO MINI GO! read more

Just had my first service at Bob Smith Mini. I live 70 miles away so I was a bit concerned when I arrived and was told my appointment had not been saved in their system. Matt in Service Reception took away any misgivings I was feeling, fixed all quickly and with a smile. While waiting for my rental I received a text from my Service Advisor, Matthew Bull who apologized for the confusion with my appointment, spoke to what needed to be done and then told me the warranty was in the previous owners name, so I unfortunately did not have warranty coverage. I called Matthew who answered his phone right away and told me he would speak to the finance department and see what was going on. I knew that things would be resolved but I was surprised at how quickly Matthew got back to me with the good news that he had taken care of everything and all was fine. His communication with me while my car was in his hands as well as after I picked her up was stellar and I'm hoping next time I bring my car in for service he will be the one to assist me. Thank you so much Matthew! I so appreciate how you made this a great experience for me and my baby... I love her so much, best car ever! read more

Best experience with JC. I knew exactly what Mini I wanted to lease but had a hard time tracking it down due to the color and price range. I had shopped and contacted about 5 different mini dealers up and down the coast looking for what I wanted, but didn't receive the service I got at Bob's. I showed up at the dealership after they had already closed (by 45 minutes BTW) and JC took my inquiry without hesitation. Within 15 minutes, he had found my car (on a boat from UK), redirected its destination (it was headed to another dealership in Arizona) and confirmed it's arrival in 10 days. Extremely happy with the services and no bullshit attitude. Thank you!! read more

Bob Smith MINI - Car Dealers Near Me - Calabasas, California