Dr. Valerie is wonderful. We just moved to Rockdale and needed to have our dog see a vet quickly…read more We were able to bring him in the same day and he received excellent treatment at a very reasonable price.

My husband and I have been taking our pets to Dr. Valerie at this clinic for several years and have…read morefound her and her employees to be the absolute best in caring for our animals. She shows great compassion and knowledge of veterinary medicine. The clinic is clean and I am really impressed by the "lodging" for the feline clients. She has even made house calls. Dr. Valerie even correctly diagnosed a medical problem of a friend's dog. The friend, from Santa Fe, N.M., had taken her dog to several vets hoping for a correct diagnosis and treatment....had spent hundreds of dollars and it took Dr. Valerie to correctly diagnose the health problem in one visit. I'm so glad that my friend was in Rockdale and able to take her pet to Dr. Valerie. Dr. Valerie is the best!

Not many Vets give free shots for dogs. Thankful that this vet did at Lowes parking lot.read more

No empathy nor sympathy in regards to my Acquaintance When…read morethe Pet Pot Belly Pig passed away. This animal was loved by the whole family and was told by a female employee "stop crying, it's just a pig"

Dr. Gary was so kind not only to me, but to my horses. Recommended what they needed and what they…read moredidn't need yet. Wonderful experience!

Dr. Tom Gary has been taking care of our horses for over a year now. Our mares are older (21 & 25)…read moreso the first thing we had done to each of them when we purchased them was a full physical, vaccinations and teeth floating. He worked great with each of the older girls and gave us great feeding recommendations. Since the first visit he has handled any situations that have come up sensibly, calmly, professionally, and with great talent. He does a wonderful job of explaining the situation and our options, and goes above and beyond any time we call with questions. This past year has been a tough one on our mares. Somehow one of them badly cut her pastern, and although there was no tendon damage, her foot had to be put into a cast up to her ankle. She was put on 3 weeks of stall rest too in order to limit her movement and allow the cut to heal. Looking at her now, you can barely see the scar of what could have been a proud flesh nightmare. Our other mare chose to act colic-y while we were out of town. Within minutes of making the emergency call to him, Dr. Gary was at our place and diagnosed her with choke, not colic. He was able to flush the choke and it eventually broke down and washed into her stomach. He literally saved her life. I feel his pricing is reasonable but would be willing to pay whatever he asked to keep him as the vet for our horses. No matter the day, no matter the time, his knowledge, common sense, and talent working with horses is unbeatable. His ranch is set up for the comfort of the horses and other livestock, not to be impressive to fancy owners, which I really appreciate. The stalls are kept very clean and are "open" on the front and back which not just gives the animals great ventilation but allows a horse stuck on stall rest to have many things to keep their brain stimulated. The vet area is set up to be extremely safe, very clean, and well stocked. We feel blessed to have Dr. Tom Gary located so close to Rockdale!

I, too, took my pets to Dr. Kubiak from 1977 until he closed his practice here in Austin. He saved…read moremy St. Bernard after a full stomach twist emergency operation. Back then, the fatality rate for big dogs with full stomach twists was 98%. He survived the surgery, but the next part is making sure that infection doesn't set in or they go into shock. Mine went into shock 4 days later, but Dr. Kubiak saved him. I can never thank that man enough. He was the best vet because he went to the best veterinarian school in the country, Texas A&M. (And this is coming from a UT Longhorn!)

After a bad experience with this vet, I googled him and learned that he has worked at many…read moredifferent veterinarian clinics - a few years here ... a few years there. He is at or near retirement age. The only reason I saw him is that he was filling in for my regular vet. And, sadly, he has gone to work for my regular vet two days a week now. My regular semi-retired vet has reduced his work hours to about 16 weekly. Two new vets fill out the clinic's hours. All he had to do was check over a new rescue dog and give her the rabies and other shots. Instead, he decided to clip a nail without asking if I wanted the nails clipped (which I always do myself at home) or warning me what he was doing. All of a sudden, the dog in my arms was bleeding and in real pain. The flash of satisfaction on his face made me realize that this guy was not acceptable to me as a vet. His follow up conversation with me (1) did not include an apology of any kind, (2) included a warped view of dogs and pain, (3) and, blamed the dog for being in pain. Surreal .... very surreal. I have owned dogs and taken them all to vets for over 30 years. This is the first veterinarian that I have ever been afraid of having near my pets. Although I have used and loved my current practical country vet for ten years, I have decided to move to a less convenient vet practice to ensure that Kubiak will not have access to my animals.

The doctors and staff are more than professionals as they really care for the animals they treat…read more My dog, Zoe, a little Shih Tzu was getting older and sickly when we moved from New Hampshire in 2020. They actually saved her life and brought her back as the furbaby we remembered. They were gentle, loving and knowledgeable with the care she received. On August 14, 2024 she moved on to the Rainbow Bridge and we will be forever grateful to these wonderful folk for the care and love she received. Thank you from the bottom of our hearts. Janet & Frank Vaglica

The staff doctors and technicians are amazing knowledgeable kind people! My Jackie (puppy) thinks…read moreshe works there! That's due to the Staff! Thank you!

Dr. Janet really cares about your pet and you their owner! She does a thorough job to find out…read morewhat's wrong.

They are great folks to work with. They have taken great care of our dog and cat over the years…read more Always helpful and always return calls.

Terrible! Incapable of doing a simple urine draw without sedation for a 5 month old puppy.Dr was…read morerude and instantly referred me to Murcy hospital when I asked for Doggie the person that started the clinic. I did not know he sold the practice. Sp yes the building has been a veterinary clinic since 1990. However it was sold none of the professionalism,experience or capabilities came with it. If your looking for Dr Doggle level veterinary go to Murcy just as they suggested. At least they can be honest about this. I drove 1 hour from south Austin thinking I was going to the clinic i had been going to for years. This is strip mall veterinary care

Love this place! Very affordable and genuine people My family and I take all 6 dogs we have to this…read moreplace. Never had to wait long and aren't pushy about anything. Definitely worth the drive from round rock! They're also renovating the place so it's only getting better. Definitely recommend without a doubt!!

Dear White Rock Team,…read more  I wanted to take a moment to express just how deeply grateful I am for every single one of you. Your kindness, patience, and genuine care have meant more to me than I can fully put into words.   Several years ago, I lost my German Shepherd, Cairo, in a way that left a permanent mark on my heart. He became very sick, very fast, and I rushed him to an emergency clinic hoping for help. Instead, he was placed in a holding room alone for 24 hours before anyone ever looked at him. By the time I saw him again, his tongue had turned black, and green bile was coming from his mouth. He passed away in my arms at only two years old.   I was young, devastated, and completely lost. I had to roll my boy up in a rug, sobbing as I carried him back to that same clinic because I didn't know what else to do. They never asked if I was okay. They never expressed sympathy. They only tried to sell me services I couldn't afford. The way they handled his life--and his death--left a hole in my home, in my heart, and even my cat and I fell into a deep depression. It also left me with a deep fear and mistrust of veterinary care.   So when it came time to bring Rogue in, I carried all of that pain and hesitation with me. But then I met all of you.   From the very moment we walked in, your warmth and compassion were obvious. You were gentle, attentive, and you treated Rogue like the precious soul she is. From the front desk staff to the doctor sitting on the floor--covered in Cheese Whiz, no less--you showed us what real veterinary care is supposed to look like. You made us feel safe. You made us feel seen. And you gave me something I wasn't sure I would ever get back: trust.   Thank you, truly, for restoring my faith in the profession and for treating my Rogue with the love and dignity every animal deserves. You turned what could have been a fearful day into one full of relief and gratitude. I will never forget the kindness you showed us. We will be coming back. With all my heart,  Jessica Coombs

We called multiple days in a row for an estimation for our dogs vet visit, eventually they replied…read morewith 86$ for the exam. Which would be absolutely fine if I hadn't specifically asked for anti-anxiety medications for my dog. When she arrived at the vet today the total cost for the visit had jumped to an estimated 304$, for included blood tests on top of the exam. I absolutely understand this is necessary, but when I called to ask why that was not part of the estimation the reply was "Not all anxiety medication requires blood testing." I don't understand how a veterinarian could hear that a dog has anxiety issues, and not have any idea that she's going to need testing for said issue, especially after multiple days of calling in to check. Tying it all off with a wonderful bow, by the time I had someone willing to help and didn't see fit to answer all my questions rudely. My partner had already been forced to pay the cancellation fee and barred from returning as well as one of the employees going out of her way to call my character into question. TLDR: I absolutely 1000% understand not all anxiety meds require bloods testing, I also understand that none of them were ruled out ahead of time so it should've been in the estimation. When I called to ask why it hadn't been included the First Lady was very rude, by the time I had someone else on the phone explaining we were banned.

After years of caring for animals and navigating veterinary care in and around Austin, I had become…read moredeeply discouraged trying to find a clinic that still felt... personal. Not corporate. Not conveyor-belt medicine. Not a place where you feel rushed through one of the most vulnerable moments you can experience with a beloved pet. And then I found Dime Box Animal Clinic and Dr. Darden Hervey. Let me put this into perspective: I live in Far East Austin and gladly make the hour drive without hesitation. Yes. They are that worth it. After what we had been through with Lily--my soul dog, my best friend, my constant companion--I was emotionally exhausted and incredibly cautious about who I trusted next. Her orbital exenteration was not a small procedure, and by the time we arrived at Dime Box, I wasn't just looking for medical skill. I was looking for steadiness. Transparency. Compassion that didn't feel rehearsed. That is exactly what we found. From the moment we walked in, there was a quiet sincerity to the clinic that immediately lowered my shoulders a little. The staff was warm without being performative, attentive without creating chaos, and genuinely kind in a way that cannot be taught in corporate training videos. And Dr. Hervey? Some people are good at veterinary medicine. Some people are gifted at caring for both the animal and the human attached to them. He belongs firmly in that second category. Never once did I feel dismissed, rushed, or spoken over. After Lily's surgery, I had questions--many of them. Every single one was answered with patience and clarity. Not irritation. Not condescension. Not the subtle "we already explained this" tone pet owners unfortunately know all too well. I also want to specifically mention something that deeply stood out to me about Dr. Hervey and the way he practices medicine. He genuinely gives each patient and their family his time and attention. Not rushed, not transactional, not "let's move this along to the next appointment." When we arrived to pick Lily up after her surgery, Dr. Hervey was still speaking with another client. The vet tech came out a couple of times to apologize for the wait and let me know he was still with them. My response was immediate: absolutely no problem whatsoever. Because to me, that spoke volumes. It told me that when it's your turn with Dr. Hervey, you matter. Your questions matter. Your fears matter. Your animal matters. You are not being hurried through so someone can move on to the next dollar. I ended up making the drive home before I had the opportunity to speak with him directly. Not long after arriving home, I received a personal text from Dr. Hervey letting me know he'd heard I had questions and asking how he could help. And he answered every single one of them. That kind of follow-through, compassion, and accessibility is increasingly rare--not just in veterinary medicine, but honestly anywhere. The peace that gave me after Lily's surgery is difficult to properly put into words, but it meant everything to me. He understood that when you love an animal deeply, reassurance matters just as much as the medicine. There is a groundedness to Dr. Hervey that inspires trust. He communicates with calm confidence, explains things thoroughly, and creates the rare feeling that your pet is not simply another appointment slot in the day. And that matters more than I can properly put into words. The drive out to Dime Box feels almost restorative compared to the stress of navigating big-box veterinary systems in the city. It reminds me that there are still places where medicine is practiced with heart, where relationships still matter, and where people genuinely care about the outcomes for both pets and their owners. In a world increasingly dominated by corporate veterinary care, Dime Box Animal Clinic feels like finding something endangered and precious. Competence. Integrity. Humanity. I'm profoundly grateful we found them, and I look forward to trusting them with Lily's care for many years to come.

Dr. Hervey and his staff are extremely kind and compassionate…read more He explains your options and helps you make an informed decision about the care your animal needs. His staff is professional. I cannot recommend this clinic enough.