mr don haney and paul you are the reason i will never buy a car from here ever again no customer…read moreservice what so ever you are what i would call scum of the earth and a worst persons nightmare in the car buisness people if your reading this right know do yourself a favor dont buy a car from this lot. It's income tax season please please buy somewhere else that you will be valued and not taken for a fool ther are plenty of lots out there or yull be dealing with paul when your 15 days behind. He will call you and threatned to repo your car dont fall for this type of treatment i am an old customer of alamo downtown toyota thats why i came here to buy a car never did i think i would be treated with such disrespect if i could put a sign out front that said turn around dont buy i would so that paying customers dont have to be treated this way.

Want you to pay for insurance when you already have full coverage insurance, They definitely don't…read moreknow how to do business they did not state this when we got the vehicle. Very unprofessional not cool at all. Definitely will not be going back to buy another vehicle from them. And I will definitely not recommend these people at all.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

Stay away, Came in, asked for a sales person to talk about…read morea car purchase. Girl at the desk did not showed any interest in me, in monotone voice asked for the phone, name and said, that someone will be with me. I waited 15 min, a bunch of sales guys standing and chatting with each other, no-one even acknowledged me. I left, they did not even call. While I do not expect a level of service I get in my Mercedes dealership, I still expect some level of customer care even in a Honda.

We came here ready to buy! After finding this sexy thing, I decided I wanted it. Damon was our…read moresales person. He was patient, cool, & helpful. I made an cash offer. He went inside & managed to make it work when he ran it through his boss. Sold! This place will work with you, but bring that buying power. Cash! Highly recommend! Nice cars on the lot too.

Do not buy a vehicle at Auto showcase. Ric will take advantage of you and charge you an extra…read more$2,000 for their tracking device and sell you a blue title 14 year old vehicle, after interest costing you over $18,000 that he got at an auction for under $2,000. If I could give negative five stars I would.

Had my car almost 3 months no registration no title, they must have rigged the car cs there was no…read morelights on and AS SOON AS i left the lot engine light turned on, theres a power steering leak that they must have known abt cs the second day i had it all the power steering that was in it the day prior was already gone. they suck. dont buy. they just want ur money.

Purchased an 06 honda pilot over a month ago I HAVE BEEN TRYING EVERY DAY THIS WEEK TO GET…read moreMY REGISTRATION STICKER I already paid for with the car purchase and I will file a bbb complaint if I don receive it. The car has an engine light on that won't come off. The ac went out a week after purchase and I haven't complained about any of it because I purchased cash for the vehicle but to be showing up everyday when it states they are open and not get what I paid for is SHADY SERVICE. I have been in contact with the owner of this place on messenger and have waited long enough DO YOURSELF A FAVOR AND DONT BUY FROM HERE Compré un Honda Pilot 2006 hace más de un mes. HE ESTADO TRATANDO TODOS LOS DÍAS DE ESTA SEMANA DE CONSEGUIR MI ETIQUETA DE MATRÍCULA. Ya pagué con la compra del auto y presentaré una queja ante el Better Business Bureau si no la recibo. El auto tiene una luz del motor encendida que no se apaga. El aire acondicionado se estropeó una semana después de la compra y no me he quejado de nada porque compré el vehículo en efectivo, pero aparecer todos los días cuando dice que está abierto y no recibir lo que pagué es un servicio turbio. He estado en contacto con el dueño de este lugar por Messenger y he esperado bastante. HÁGASE UN FAVOR Y NO COMPRE EN... Compré un Honda Pilot 2006 hace más de un mes. HE ESTADO TRATANDO TODOS LOS DÍAS DE ESTA SEMANA DE CONSEGUIR MI ETIQUETA DE MATRÍCULA. Ya pagué con la compra del auto y presentaré una queja ante el Better Business Bureau si no la recibo. El auto tiene una luz del motor encendida que no se apaga. El aire acondicionado se estropeó una semana después de la compra y no me he quejado de nada porque compré el vehículo al contado, pero aparecer todos los días cuando dice que está abierto y no recibir lo que pagué es un servicio de mala calidad. He estado en contacto con el dueño de este lugar por Messenger y he esperado bastante. HÁGANSE UN FAVOR Y NO COMPREN AQUÍ.

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

Lots of bad reviews for this place, but in all honesty, for this type of in-house financed used car…read morelot, they are at the head of the pack! Any dealership that finances stricktly in-house will have inflated pricing, you aren't going to get an amazing bargain when you are financing in-house. You just aren't. They need to make money somewhere, and they aren't getting bank kickbacks or selling gap insurance, so their bread and butter is the profit on sales and interest. I have bought two vehicles from Dales, the first one was totaled before I got the plates, and they worked with me through the claim, and even let me roll my LoC over to a new vehicle. Everyone in the office is really friendly, and there's a family-owned vibe to the company. Definitely got a San Antonio feel to the place. A few notable things to the process, and I've bought two cars from here: Nobody is going to come out and jump on you to make a sale, roam around the lot, find something you like, then go inside and inquire. It was actually a pleasant experience to not be hounded or pushed by a salesman, but maybe that's your jam. I don't know. It isn't mine. No test drives until you've submitted an application. Serious and qualified buyers only I guess. The application requires a whole slew of local references, and they WILL call your references. They have a very thorough screening process, but they need to since they don't check credit. You also need to provide detailed financial information, not really a big problem if you're actually in a good position to be making the payments. All vehicles have GPS trackers installed with an ignition kill switch. They insist that all household drivers must also submit an application. I'm not really sure what the point of this is as long as the drivers are insured, but hey, they make the rules. The bottom line is they are selling cars to those who need them with probably less than perfect credit. They mark the cars up above market value, but they will get you into something you can make payments on. Everyone is friendly, and the process is straightforward as long as you can provide reference and documentation. The whole process start-to-finish was accomplished in a couple of hours both times I have bought from Dales. I normally buy from private sellers, but in all my experience with used car dealerships, Dales has to be the most pleasant experience I've had. No pressure, no tricks, no upsells here.

Getting into the car was the easy part, all the issues that followed have been a nightmare ! I've…read morehad the car for about five months and have taken it to their repair shop at least 6 different times for the same issue. The only person worth talking to is Gladys she's very helpful and respectful, Juliana and Nicole have definitely made me regret getting a car from Dales & Bartlett Motors! They don't call back within a timely matter, Juliana is extremely rude almost as if working there is a punishment of some sort. No customer service skills at all. Never smiles when I've greeted her. Never says good morning back. Unfortunately she's the one I have to deal with when it comes to getting status updates on my car. I dropped my car off Monday at 8:45 am and today is Wednesday!! And they haven't returned my calls! I mean I'd like an update of some sort that's all I'm asking at this point. I'm so frustrated and I don't know who to call anymore!!

We bought our Honda Pilot one year ago and it still runs perfect, no issues! The staff there is…read moreexcellent and really cared about us. Best experience!

Say they will call you back and take care of what is needed but dodge! Received call from Victoria…read moreat a private # and have not heard back !!!!call and it's just a dial tone

Echo Park and Julian are wonderful!! He made the process simple and easy to understand, he was so…read moresweet and kind throughout the entire process. We saw a car we were interested in online and were able to come into the dealership and test drive it the same day. Everyone at the dealership was approachable and welcoming. And the best part was my kids were able to play, eat snacks, and read while we were going over paperwork! My mom bought a car from Echo Park as well back in 2020 and had a great experience then, which is what brought us back this time as well. And when the time comes further down the road we will definitely be back a third time! Thank you Julian, you are the best!

Terrible customer service. No water. Nobody greeted me. I think even someone of them were laughing…read moreat me in the lobby and the gm didn't do anything about it. I interviewed here. Sad. My family comes from business background. Issac didn't have a back bone that day