The owner and sales men at this dealership were amazing from the moment I walked in. i loved the…read moreexpierence i had. this was the initial dealership we went to. after going to maybe 3 more dealerships afterword "shopping around" i didn't like how we were treated or they made it seem like it was impossible to help me out. i was sad and almost gave up when i husband suggested we go back to primo. we did and im so grateful. they got me into a nice vehicle for my family and payments that are in my budget and they couldn't be nicer. ill come back here in the future for sure. and i think its cute that they have a cat "prima" chilling in the office. I'm so so happy with primo auto sales and the new vehicle i have

Want you to pay for insurance when you already have full coverage insurance, They definitely don't…read moreknow how to do business they did not state this when we got the vehicle. Very unprofessional not cool at all. Definitely will not be going back to buy another vehicle from them. And I will definitely not recommend these people at all.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

We came here ready to buy! After finding this sexy thing, I decided I wanted it. Damon was our…read moresales person. He was patient, cool, & helpful. I made an cash offer. He went inside & managed to make it work when he ran it through his boss. Sold! This place will work with you, but bring that buying power. Cash! Highly recommend! Nice cars on the lot too.

Do not buy a vehicle at Auto showcase. Ric will take advantage of you and charge you an extra…read more$2,000 for their tracking device and sell you a blue title 14 year old vehicle, after interest costing you over $18,000 that he got at an auction for under $2,000. If I could give negative five stars I would.

Had my car almost 3 months no registration no title, they must have rigged the car cs there was no…read morelights on and AS SOON AS i left the lot engine light turned on, theres a power steering leak that they must have known abt cs the second day i had it all the power steering that was in it the day prior was already gone. they suck. dont buy. they just want ur money.

Purchased an 06 honda pilot over a month ago I HAVE BEEN TRYING EVERY DAY THIS WEEK TO GET…read moreMY REGISTRATION STICKER I already paid for with the car purchase and I will file a bbb complaint if I don receive it. The car has an engine light on that won't come off. The ac went out a week after purchase and I haven't complained about any of it because I purchased cash for the vehicle but to be showing up everyday when it states they are open and not get what I paid for is SHADY SERVICE. I have been in contact with the owner of this place on messenger and have waited long enough DO YOURSELF A FAVOR AND DONT BUY FROM HERE Compré un Honda Pilot 2006 hace más de un mes. HE ESTADO TRATANDO TODOS LOS DÍAS DE ESTA SEMANA DE CONSEGUIR MI ETIQUETA DE MATRÍCULA. Ya pagué con la compra del auto y presentaré una queja ante el Better Business Bureau si no la recibo. El auto tiene una luz del motor encendida que no se apaga. El aire acondicionado se estropeó una semana después de la compra y no me he quejado de nada porque compré el vehículo en efectivo, pero aparecer todos los días cuando dice que está abierto y no recibir lo que pagué es un servicio turbio. He estado en contacto con el dueño de este lugar por Messenger y he esperado bastante. HÁGASE UN FAVOR Y NO COMPRE EN... Compré un Honda Pilot 2006 hace más de un mes. HE ESTADO TRATANDO TODOS LOS DÍAS DE ESTA SEMANA DE CONSEGUIR MI ETIQUETA DE MATRÍCULA. Ya pagué con la compra del auto y presentaré una queja ante el Better Business Bureau si no la recibo. El auto tiene una luz del motor encendida que no se apaga. El aire acondicionado se estropeó una semana después de la compra y no me he quejado de nada porque compré el vehículo al contado, pero aparecer todos los días cuando dice que está abierto y no recibir lo que pagué es un servicio de mala calidad. He estado en contacto con el dueño de este lugar por Messenger y he esperado bastante. HÁGANSE UN FAVOR Y NO COMPREN AQUÍ.

See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

This Mazda location is really good. I've owned a Mazda for two years and have been coming here for…read moreservice since moving to Texas, and the experience has been consistently solid. They're very organized. I pull in, someone immediately comes out to greet me, offers water, and walks me through everything. The service advisor explains what we're doing, and I'm sent to the waiting area, which is always spotless and comfortable. The coffee machine is legit, there are plenty of snacks, and the seating is actually comfortable. I don't mind sitting here for an hour because it feels relaxed, not chaotic. Service costs are either covered or very reasonable, and there's never pressure to add anything on. They send a service video straight to your phone, which felt fast at first, but honestly just shows everything is moving smoothly and nothing urgent is wrong. The shuttle service is also super reliable when you need it. Overall, coming here doesn't feel dreadful, and for a car dealership, that says a lot.

I had an excellent experience selling my car here, and Charlie Harrell is the main reason why. I…read morewas moving from Austin to Philadelphia and was stressing about selling my car and from the start, Charlie was straightforward, professional, and genuinely easy to work with. The entire process was fast, fair, and hassle-free. Charlie listened to what I wanted, didn't pressure me, and made sure I got the price I was hoping for. Everything he told me upfront ended up being exactly how it played out, no surprises, no runaround. It was the smoothest car-selling experience I've ever had. If you're thinking about selling or buying and want someone who actually respects your time and goals, hit up Charlie, you'll be glad you did.

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

Getting into the car was the easy part, all the issues that followed have been a nightmare ! I've…read morehad the car for about five months and have taken it to their repair shop at least 6 different times for the same issue. The only person worth talking to is Gladys she's very helpful and respectful, Juliana and Nicole have definitely made me regret getting a car from Dales & Bartlett Motors! They don't call back within a timely matter, Juliana is extremely rude almost as if working there is a punishment of some sort. No customer service skills at all. Never smiles when I've greeted her. Never says good morning back. Unfortunately she's the one I have to deal with when it comes to getting status updates on my car. I dropped my car off Monday at 8:45 am and today is Wednesday!! And they haven't returned my calls! I mean I'd like an update of some sort that's all I'm asking at this point. I'm so frustrated and I don't know who to call anymore!!

Look. It's a BHPH, if you find yourself here you more than likely know why you weren't approved…read moreelsewhere. I'm not shaming you because I purchased a car for the same reasons. That being said, prices are astronomical , however in my personal experience I haven't had any Issues with the car I got. You'll need to give whatever car you get some love, You'll be paying 500 a month for a 15 year old car, but you'll have a car. if you KNOW you can manage it and get it right this time, these guys aren't too bad. Lastly, this place like many other small BHPH shops pressures customers to give a 5 star review before you close the deal. Take that into account when looking through people's reviews.

We bought our Honda Pilot one year ago and it still runs perfect, no issues! The staff there is…read moreexcellent and really cared about us. Best experience!

Say they will call you back and take care of what is needed but dodge! Received call from Victoria…read moreat a private # and have not heard back !!!!call and it's just a dial tone

I went as a co-signer/emotional support for a loved one who worked with Miriam electronically for a…read morefew days. Miriam was so patient, informative, helpful and simply so perfect that my loved one told me she wasn't sure if Miriam was a real person LOL (Ai bots are out there!) We stepped into the dealership hoping that Miriam was real & she was the very first person to greet us at the door! She carefully walked us through the process, got us approved with a great rate, pulled out the vehicle and went through the test drive, answered all of our questions about the vehicle, financial documents, etc. What I wholeheartedly appreciated from her was that she was so genuine, comforting, not pushy at all (you know how car salespeople can try to upsell you to a different vehicle? None of that here), the financial and vehicular warranties were explained clearly and in such a way that we both truly felt like she was a trustworthy member of the team. She even reviewed the CarFax with us! I know of a particular dealership who did not do that for me when I was on the market for a vehicle but she took it upon herself to do it and that is quality saleswomanship right there! Highly recommend Miriam, I can't thank her enough for making the experience the best!

I should have known better, phone reception was horrible at this location and wasn't able to look…read moreat yelp reviews. Rushed to make 3:30 appointment. Got there and waited 40 minutes before we were approached by sales rep. We are from out of town and only went to Echo Park because of their seven day return policy. Time to find out it doesn't apply if you have a trade-in. Also, if it exceeds 250 miles that dishonor the seven day return policy as well. Plus a $700 protection spray that MUST be purchased on all vehicles. At this point 99% chance I wouldn't get a car here. Just waiting to get trade in value and "bottom dollar" Sales manager is quite deceptive, brash, emotionless in his dealings. We fell into the old wait wait wait wait wait and wait longer game with this cast of clowns. Problem is the longer I wait the more furious I get. The presentation took past 5:00 PM. Which means we couldn't go to the bank and get a cashiers check., as they will only accept $5000 on a debit card, which forces you into financing - go figure. Example of their magical math. Sticker price on the car was $23k, had a $4k trade in, bottom line was $22k - GOT MY KEYS FROM MY TRADE IN AND WENT HOME I couldn't get the bottom dollar until I got my keys and was leaving after a 30 minute wait ! When I'm leaving , suddenly they run to me with a laptop and the spreadsheet with the cost - screw them and the utter waste of time at this trash hole!!!!! Only a fool would deal with Ben and his cast of clowns