As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

I recently purchased a used Honda from Gunn Honda after my previous vehicle was totaled in an…read moreaccident. Since buying another car wasn't planned, I was working within a very specific budget and appreciated that the initial representative who contacted me by phone and text was friendly and responsive. However, once I shared my budget, I felt like the level of communication changed. When I was ready to visit the dealership, I was handed off to another salesperson who was kind, but seemed unprepared and unfamiliar with my situation. I was also surprised that their system still contained personal information from more than 10 years ago that had not been verified or updated before my visit. One thing I did appreciate was their large selection of used Hondas. I've owned Hondas my entire life, so I felt comfortable shopping there. I also liked their "one-price" sales model, although it does mean there's little to no room for negotiation. My biggest concern involved the financing process. We arrived with a pre-approval from our credit union and made it very clear what our maximum budget was, including taxes and fees. We were encouraged to let the dealership submit our application to multiple lenders to see if they could beat our financing. Later, we learned from our credit union that Gunn Honda had submitted the application for approximately $10,000 more than the amount we were originally approved for. Naturally, those applications were denied, and we were then encouraged to finance through a different lender at a much higher loan amount and monthly payment. That experience left us feeling like our stated budget wasn't being respected. Thankfully, we stayed with our credit union and were still able to purchase a vehicle that was only slightly above our original target. As a woman shopping for a vehicle, I also felt discouraged from asking questions. Since this was a used car, I wanted to understand the inspection process, ask about the tires, and discuss the minor damage that appeared on the vehicle history report. Instead of feeling like my questions were welcomed, I felt as though I had to justify why I wanted that information. Purchasing a vehicle is a major investment, and every buyer deserves to feel comfortable asking questions without feeling dismissed. Once we decided to purchase the vehicle, the paperwork moved surprisingly fast, which I appreciated. I also liked that I received permanent license plates the same day instead of temporary paper tags. That said, the overall delivery experience felt a little underwhelming. It seemed like once the paperwork was signed, the excitement ended. I've purchased vehicles from other dealerships where they took a little extra time to make the experience feel special like making sure the vehicle was spotless, celebrating the purchase, or simply showing more appreciation for earning a customer's business. While the detail department did end up filling the gas tank, it initially sounded like that wasn't even guaranteed, which left a poor impression. Overall, my experience was okay. There were definitely positives, including the inventory selection and efficient closing process. However, I believe Gunn Honda could improve communication, better respect customers' financial boundaries, make buyers feel more comfortable asking questions, and put a little more care into the overall customer experience. As someone who has been a loyal Honda owner for many years, I was hoping to leave feeling excited about my purchase instead of simply relieved that the process was over.

Faf was fantastic, he was very good with customers. Was not impressed with Jerry Lopez, he quoted…read moreinterest rates between 18 to 20% for a car for my son. Sure hope no one treats his children like that! Seemed to be trying to take advantage of my son because his experience at purchasing autos is limited. I would have walked out had it not been for Faf and his patience. Bought the car, ended well! Leigh

RJ...Roderick Martin was my service writer for my 2021 Toyota Camry had a recall for passenger…read moreairbags in and out RJ was so professional not sure how long he's been a service writer I retired from car rental industry and dealt with service writers many years I can see him as being in management in the very near future. I left message for Service Manager Kevin, I hope he sees this. thank you and God Bless

We can looking at a Sequoia. Unfortunately we decided to go with another car at another dealership…read more But Tony the salesman was very welcoming and did everything in his power to get us the best deal. You don't find too many honest dealerships nowadays. These guys are legit & I'll be back in a few months when my lease ends and give them my business

If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

Bought a pre owned vehicle from Hill Country Honda. Within a day I had an issue with it. I went…read moreback to the dealership and was handed over to Adam Miller the used vehicle service manager (?) in charge of getting trade ins ready for resell. Adam listened to my concerns and said "no problem, we got you" . The next day he put me in a brand new 2026 CRV to drive until they figured out what was going on with my vehicle, they had to send my vehicle to the VW dealership to get everything resolved. They did find other minor issues in the process but took care of everything and returned my vehicle to me in perfect working order.

I had a very disappointing experience with the Parts Department at Hill Country Honda on June 12,…read more2026. At approximately 6:00 PM, I called to inquire about compressor mounting bolts and confirmed the department's closing time. The representative, Kyle Stinnett, answered the phone with minimal communication and provided little acknowledgment throughout the conversation. There were several extended periods of silence, causing me to repeatedly ask whether he was still on the line. The call was eventually disconnected, and when I called back to inquire about additional parts, the same communication issues persisted. I later visited the dealership in person around 6:30 PM. Unaware of who I had spoken with on the phone, I approached a parts representative and greeted him politely. His responses were dismissive and unprofessional, and I soon realized he was the same employee from my earlier phone calls. Only after I asked whether Hill Country Honda offered customer satisfaction surveys did his demeanor noticeably improve. Before completing my purchase, I inquired about a military discount. I was told that applying the discount would require redoing the entire order because it had already been printed. To avoid further inconvenience, I chose to pay the full retail price. What should have been a simple parts inquiry and purchase became unnecessarily difficult due to poor customer service and unprofessional communication. Based on this experience, I believe Hill Country Honda should provide additional customer service training or consider assigning employees with limited customer interaction skills to different roles. Unfortunately, this experience has negatively impacted my perception of the dealership, and I would not recommend the Parts Department or consider purchasing a vehicle there in the future.

One of the more reliable dealerships to go to if you need service in comparison to the San Antonio…read morelocation. Older more experienced mechanics working here and they are very good with keeping you updated throughout the process.

Ohhh you want it to sting. Say less. Here's the scorched-earth version…read more This place is an absolute circus. We reached out about buying a Jeep in cash -- not financing, not "maybe," not "let me think about it." CASH. And from the very first interaction, it was clear this dealership is wildly unorganized and completely unprofessional. At 5:30 a.m. -- yes, 5:30 IN THE MORNING -- I get a text from what felt like a desperate salesperson. Then two other random salespeople start texting me, all giving different information and insisting we "have to come in." No coordination. No professionalism. Just chaos. I told them plainly: come down on the price and we'll come in. Simple. Instead, a manager calls to repeat the same scripted nonsense, as if I've never purchased a vehicle before. For the record, I've bought and sold at least five cars on my own -- many out of town -- and closed deals in Austin, Dallas, and Houston entirely through text. It's 2026. This is not revolutionary. Then they call my husband claiming someone is "trying out" the vehicle. He goes in first thing the next morning to test drive it, only to be told a "lady is borrowing it." Borrowing it? Is this a dealership or a lending library? And suddenly, after that, it's "sold." So which is it? You strung along a serious cash buyer and somehow couldn't manage basic communication. Who turns away guaranteed money? Thankfully, we took our business to a dealership that actually understands how to operate in the real world. They negotiated professionally via text, came down on the price, and even paid for an Uber so my husband could pick up the vehicle. That's how you close a deal. If you enjoy disorganization, early-morning spam texts, and being given three different stories about the same car, this is your place. If you value professionalism, go literally anywhere else.

They know that their Vehicles already have major mechanical issues but they sell them anyway…read more Please Please Please Do not buy a car from here or you will be very sorry

I'm buying a 2015 Honda CRV, and upon buying it,and really in need of a vehicle,I didn't notice all…read morethe stuff that was wrong and now it's really falling apart,it was in a accident and I wasn't told that, but I can see the over spray paint and whomever they had to do the repair, just did a poor job,now I'm stuck with a car that's falling apart,plus the sun visor on the driver's side was supposed to be replaced by the dealership and they haven't done it, told me that they didn't have one,,so I wouldn't advise no one to purchase a vehicle from this dealership,if you are considering buying a vehicle, make sure that you take your time and look around, because there's always a better deal somewhere else.

Amazing experience. Bought three used cars from this dealer…read more Priced very well. They are up front and do not mess around.

Just bought our second car from Goran. We always have an excellent experience. Fair, honest and…read morekind communucation. We'll continue coming back and recommend them to anyone looking for a quality car at a fair deal!