It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

It would be difficult to overstate my frustration with Patriot. Their technician was a no-call…read moreno-show for my HVAC repair appointment. I tried calling their office multiple times that day and each of the following days. Every time I called, both during regular office hours and on the weekend, I was shunted off to their messaging service instead of being connected directly to their HVAC team. It was unbelievably frustrating that I could not talk to anyone who could do anything to help, especially during regular office hours. I left a message each time anyway, but did not get a response from a member of the team until four days later. No part of this experience was acceptable. I understand that schedules change, parts don't come in on time, etc, but I cannot understand the lack of communication. I had to stay home the entire day of my appointment waiting for the technician, which disrupted my work schedule. I spent the next day at home too, just in case he or any other member of the team called and was able to make it out then, which meant canceling other plans. The only reason I kept calling after that instead of giving up and finding help elsewhere is because I had already paid over $800 to get a replacement part ordered. All of this happened after sweating through multiple weeks of Patriot's lead time that my girlfriend, our pets, and I spent in the summer heat with a nonfunctional heat pump. Now that I have my refund in hand for their "service", I have sought the assistance of another HVAC service company in town who actually picks up the phone when I call and shows up for scheduled appointments. I will be encouraging my friends in the valley with HVAC issues to avoid Patriot at all costs. I'm at a loss to explain how they're still in business.

I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

We had Jacob's Heating replace our AC and Furnace in the summer of 2021. They were quick, clean,…read moreand very helpful. Highly recommended. Then last week our thermostat died, and within a few hours Jacob was over testing it out. Turns out it had a production defect and was toast, but he had a replacement installed and it was under warranty. Great family-centered company to deal with, give them a call!

We have not had working AC since May and have been patient with them trying to find a solution with…read moreour six year old unit (a unit they sold us) we had one repair from them since May ($800) with a hot house!! Now they aren't calling us back to make it right! We have to replace our whole unit! I love to support local businesses but that was a giant waste of time and money and we won't be referring them any time soon!

Jay did a great job! When the bigger company quoted me three weeks, he was there the same day. He…read morewas fast, knowledgeable and took the time to make sure the not only the AC worked, but that the whole system worked. Give the small guy a chance!

Jay's installed a heat pump in my home. I couldn't be more pleased. I liked the brand of heat…read morepump and it was considerably less than I thought I would have to pay, yet qualified for full PUD refund. He was great to work with and made schedule adjustments for my convenience. And if I needed to contact him, he returned my calls promptly. He also made necessary adjustments due to wiring in a manufactured home. There was no additional charge. I highly recommend Jay's Heating and Air Conditioning.

Was referred to by my boss and gave them a call, returned my call 10 minutes later, was out to my…read morehouse 20 minutes later and the issue on my air conditioning unit was fixed within the hour of my initial phone call. Andy had the part I needed and even offered to change my air filter. Just a great experience with an honest company! Don't know why this says I'm in California but I am actually in East Wenatchee. Not sure how to change that

The guy's name is Anthony from A&C Mechanical Eastpointe. He changed the hot water tank in my…read morehouse. He charged too much money for that. I asked him to pull out the city permit for the hot water tank, but he never did. I called him so many times and asked him, but he never did. I will never call him again for any work.

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

Our HVAC was getting warm during the day & we called later in the day to have someone come out…read more They actually came out that afternoon & fixed the problem. They are so reliable, they are open normal hours & don't close early & they are always so polite & knowledgeable. We highly recommend them!!!

Thank you Ricardo and crew! Ricardo came out the day after I called to do a maintenance call. We…read morealso knew it was time for a new unit that was over 20yrs old. He had a quote to me that evening and installed 3 days later. Quick, efficient, kind went above and beyond to make sure the unit was installed in one day during a very HOT day. Top notch service!

Promo, courteous, and professional. Explained everything in detail for my yearly inspection…read more I will be using Ricardo from now on!

I paid them monthly for years to have twice a year maintenance visit. Three weeks after my last…read morevisit, my air conditioner quit and they told me I needed a new system. ($12-18 K estimate). The coolant my older system needed was now obsolete and illegal, I was told. What choices do I have, I asked? New system was my only choice. I got a second opinion and the other company put in a different coolant and it is fixed. Hmmm. $125 service call as opposed to $15,000. They were not honest with me.

Pricing is to high and they don't do payment plans and just to call for then to come out they…read morecharge!