I don't understand why this place gets bad reviews. It's a tire and general vehicle maintenance…read moreshop. Customer service is satisfactory for such. They have great pricing and always can fit me in on short notice. We have taken three different vehicles here. Sure the guys at the front desk can be short. If you want the full customer service experience go pay 50-100% more at a dealership. My only negative remark is sometimes it takes them a bit longer than stated for repairs. I try to drop our stuff off early in the day and pick it up end of day to avoid problems.

Best to schedule an appointment because it can be a long wait if you go walk in. I have had my…read morewinter tires changed here for 10 years

Classic Bait and Switch. I was given an estimate of about…read more$1,000 for a set of new tires plus alignment. So I dropped off the car, then got a phone call that the alignment would cost an extra $239 for the rear tires. "The estimate only included the front tires," they told me. "But we can give you a coupon for $20 off." Who would give an estimate that did not include the alignment of all four tires? I will send a letter to the Bureau of Consumer Protection at P.O. Box 8911, Madison WI 53708. Maybe they will agree.

I recently had an extremely disappointing experience at this Midas location. On July 8, 2024, I…read morescheduled an appointment to diagnose three warning lights on my car: the SH-AWD light, emissions test light, and A136 service light. I arrived at 3:15 PM and signed a consent form for diagnostics, for which I was charged $82.50. After examining my vehicle, the technicians informed me that I needed a Mass Air Flow (MAF) Sensor. They emphasized that not replacing the sensor promptly could lead to improper air-fuel mixture and potentially damage the catalytic converter. Given that I use my car for work, they strongly recommended an immediate fix. When I inquired about the urgency, they insisted it should be done as soon as possible. Due to the urgency conveyed, I sought a secondary opinion but could only reach my sister, who advised following the shop's recommendation. The quoted cost for the MAF Sensor was $264.99, with an additional $85.00 for labor. As I did not have the necessary funds available, the staff suggested an EasyPay loan, which I applied for and was approved. However, upon further investigation, I discovered that the MAF Sensor in question retails for only $59.99. This significant discrepancy indicates that I was charged nearly five times the retail price, which I believe is a deceptive and unethical practice. I am highly concerned about the business practices at this Midas location. I urge other customers to be cautious and seek a second opinion before agreeing to any costly repairs here. I am currently pursuing a complaint with the BBB and the consumer protection office to address this matter. Update: the manager also lied to the consumer protection offices and said my car was brought in for intermittent no start which isnt even true my car has never not started. ETA: Alex has been really helpful and took time to explain everything to me in detail. I still think there should have been more of a diagnostic and testing and that the cost of the part is really expensive but I've felt less like I'm being taken advantage of since he took time to explain everything even if I don't understand it. Corporate still hasn't called me back.

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

I've only come here for emissions testing (4 times) and each time very minimal waiting and good…read moreservice. This time total time was 8 minutes in and out.

Took a second car to Chuck's and had another great experience. The service is by far the best…read morereason to choose this auto shop, but the work they do seems to also be great. I got an oil change and they diagnosed several other issues with the car. I chose to not pursue the work right away but mentioned that my tires weren't holding air. Turns out they were 10 years old and dry rotted. Chuck's was able to order new tires and get them mounted and aligned all in the same day. Every conversation I had with multiple employees was professional but friendly. I was temporarily in town and had this work done, but based on these great experiences, I'd go out of my way to go to this auto shop again.

These guys are great! I was traveling for work and had a low front tire. Stopped here on the…read morerecommendation of a coworker, and they did not disappoint! Super friendly and they filled all tires for free and said if it happens again come back. So it did, and I did. Turns out I had a nail in my tire. They patched it up and I was on my way! Plus they had a female behind the desk and I believe she works in the garage, too. How great is that? Love it! So if you ever experience car trouble around Sussex, Wi, stop by Chuck's and they will take care of you!

Went to get an emissions test around 2pm. Workers were too busy talking with each other and didnt…read morebother to check the front desk where id been sitting for 45 to an hour minutes waiting on someone. Ended up leaving since no one thought it was a good idea to check the lobby where customers come in.

So, I've been going to schetters for years. These new people took it over. I thought "New…read moregeneration" meant from the same family I figured they would have the same values. But I'm here to warn you. I've had a very distressing experience today. I spent $880 in cash to get my brakes front brakes front rotors and front wheel bearings. I got a discount for cash and I thought this was a really good price. Previously I had been to the new generation version of this shop to replace my muffler and they did a great job and gave me a great price so I was pretty confident going in. When I got my car back it was pulling to the left to the point where if I let go of the steering wheel I'm doing donuts. I asked them to please fix it and they told me to bring it in but they did not do alignment. My argument is that if you're doing a job that requires an alignment why would you do the job in the first place if you can't do alignment? On top of that they told me after they looked at it that the spring was broken and it would take $550 to replace it. Mind you this is how it was driving the second I pulled out of the shop. Within 10 minutes of me driving away the check engine light comes on. I checked the code it's a large evap leak. I've had this car for many years and I've never had a problem with the EVAP leak. Replace the gas cap still there's a problem. I asked them to look at this when I brought it in and they said they had to replace all these parts and that would cost over $600. From my point of view they damaged my car and are trying to ask me for money to fix the damage that they did. They fixed some things and broke some things and are trying to get me to pay to fix the things they broke. Which from other anecdotal experiences seems like a situation where I am being scammed. When I went to the shop before it was taken over by the new generation they would never have done this. Not in a million years. In fact one time I had my radiator replaced and when I went home I was still having problems when I brought it back they said it was the thermostat that also needed to be replaced and they did that for free because they had missed it and did not quote me on it. Also if for any reason something goes wrong after the work that they did especially if I'm driving home I would bring it back and they would fix it. They always told me this. I need to warn people not to go here. This is classic scamming issue with mechanics what they are doing. If it wasn't they would fix their own mistakes. And it really sucks that they use the name to piggyback off of the good reputation of the original Schetter's.

Didn't open on time on this particular day but was able to take my vehicle in and fix it right away.read more

DO NOT GO THERE! Absolute nightmare experience--they made my car worse!…read more I brought my car here for a single issue: a "TCM Power Input Low" code. They spent hours testing the alternator, battery, fuses, and ground wires before suggesting a replacement for the negative battery cable. I agreed, hoping for a simple fix. What followed was completely unbelievable. Right after they touched that negative wire, the car refused to start at all--the starter motor was dead. I never had a single starting issue before bringing it to them. Instead of taking responsibility, they refused to admit any fault and forced me to pay out of pocket for a new starter just to get my car off their lot. I paid simply to avoid a confrontation. But the nightmare didn't end there. As soon as I drove away, I noticed the HVAC blower fan was broken, stuck running at a single speed that couldn't be adjusted. I drove right back, only to be dismissed and told to "come back later." When I confronted them about taking responsibility, they offered the most ridiculous response: claiming that fixing one bad wire sent "proper current" that somehow destroyed my starter and blower motor! Fixing ONE bad wire ended up creating TWO major new problems right under their care, and honestly, I don't even know what else might be damaged in my car that I haven't discovered yet. Absolutely zero accountability, zero customer service, and zero care for your vehicle. Save yourself the stress and money--STAY AWAY!

I took my 2007 Corvette in with a slow leak in a tire. I had purchased 4 Michelin tires there 4…read moreyears ago. I had picked up a small nail in the tire. Because I had purchased the tires there, they fixed it at no charge. Excellent customer service.

Beware of this place. They are EXTREMELY expensive and they have lost my trust. I brought my car…read morein and was told it needed over $1400 of repairs for an air flow sensor issue along with one more repair. Previous to this- about 5 months before they had already repaired the sensor. Of course they told me it is another issue (not the same repair). Their diagnostic fee is very expensive as well at $225 just to take 5 minutes to plug in a machine to see the codes to what is wrong. I took my car to get a second opinion and they were able to repair my car for $800 less!!! Also they noted the work done on my sensor was not done well by Silver Lake so they had to repair it as well. I'd recommend finding a local auto repair show instead. They are more trustworthy and fair in pricing.