I can't say a 5-star rating can be given for every Firestone in the area, but I will give one to…read morethis one due to its manager, Tom. Like every business right now he works closely with his team and even when they are spread thin he will jump on the line and start getting his hands dirty to keep things moving and getting vehicles in and out. He takes the time to explain the "why" for things when he is doing evaluations on your vehicle, especially if you're not a car aficionado. He is trustworthy, fair with pricing and wants to build a long-term relationship when helping with your vehicle, so that you keep coming back through your years and your cars. He's also always very responsive and often handles the phones to make sure he's understanding your needs and asks lots of good questions to make sure to try and diagnose some things ahead of time before you bring it in.

This discount tire is terrible! don't ever go here they will scam you! I went here on Tuesday, they…read moretold me I needed new inner and outer tie rods. they charged me $85 just to look at my car. they said I could get it replaced and done for $434. I said no and I left. My stepdad who is a mechanic was going to help me replace them. the parts costed ($100). When we took finally we're getting ready to fix it we realized they completely lied! I did not need to replace the inner tie rod. I compared all of the new parts we bought to the parts that they said were "bent" and needed to be replaced. you can clearly See nothing is bent. I am so mad. and if I would have gotten this done they would have scammed me out of $649(before tax) without me even knowing. they were going to charge me $131 to do my wheel alignment. I am absolutely so mad! I am calling corporate tomorrow because this is absolutely ridiculous. hopefully this steers you away from ever going here!

Classic Bait and Switch. I was given an estimate of about…read more$1,000 for a set of new tires plus alignment. So I dropped off the car, then got a phone call that the alignment would cost an extra $239 for the rear tires. "The estimate only included the front tires," they told me. "But we can give you a coupon for $20 off." Who would give an estimate that did not include the alignment of all four tires? I will send a letter to the Bureau of Consumer Protection at P.O. Box 8911, Madison WI 53708. Maybe they will agree.

I recently had an extremely disappointing experience at this Midas location. On July 8, 2024, I…read morescheduled an appointment to diagnose three warning lights on my car: the SH-AWD light, emissions test light, and A136 service light. I arrived at 3:15 PM and signed a consent form for diagnostics, for which I was charged $82.50. After examining my vehicle, the technicians informed me that I needed a Mass Air Flow (MAF) Sensor. They emphasized that not replacing the sensor promptly could lead to improper air-fuel mixture and potentially damage the catalytic converter. Given that I use my car for work, they strongly recommended an immediate fix. When I inquired about the urgency, they insisted it should be done as soon as possible. Due to the urgency conveyed, I sought a secondary opinion but could only reach my sister, who advised following the shop's recommendation. The quoted cost for the MAF Sensor was $264.99, with an additional $85.00 for labor. As I did not have the necessary funds available, the staff suggested an EasyPay loan, which I applied for and was approved. However, upon further investigation, I discovered that the MAF Sensor in question retails for only $59.99. This significant discrepancy indicates that I was charged nearly five times the retail price, which I believe is a deceptive and unethical practice. I am highly concerned about the business practices at this Midas location. I urge other customers to be cautious and seek a second opinion before agreeing to any costly repairs here. I am currently pursuing a complaint with the BBB and the consumer protection office to address this matter. Update: the manager also lied to the consumer protection offices and said my car was brought in for intermittent no start which isnt even true my car has never not started. ETA: Alex has been really helpful and took time to explain everything to me in detail. I still think there should have been more of a diagnostic and testing and that the cost of the part is really expensive but I've felt less like I'm being taken advantage of since he took time to explain everything even if I don't understand it. Corporate still hasn't called me back.

This place is amazing! The entire staff was so friendly, professional, and did a fast and great…read morejob. They provided us with cold water and even some dog treats for my puppy! Would highly recommend. Amazing service!!!

Service was great and professional. Nick, Micah and Pedro did a great job topping off all the…read morefluids needed in my car and answering any questions I had. They were pretty fast and attentive. Definitely coming back.

I don't understand why this place gets bad reviews. It's a tire and general vehicle maintenance…read moreshop. Customer service is satisfactory for such. They have great pricing and always can fit me in on short notice. We have taken three different vehicles here. Sure the guys at the front desk can be short. If you want the full customer service experience go pay 50-100% more at a dealership. My only negative remark is sometimes it takes them a bit longer than stated for repairs. I try to drop our stuff off early in the day and pick it up end of day to avoid problems.

Best to schedule an appointment because it can be a long wait if you go walk in. I have had my…read morewinter tires changed here for 10 years

Fast, efficiently and clean!! Honest and quality work. 100% worth it. Change oil and filter needed…read moreand the check all the fluids too. And I loved they had a waiting room because I had kids with me.

Stopped by and the gentleman working helped me immediately with a small problem with my vehicle! So…read morekind, quick & efficient. Highly recommend! Great work done & excellent customer service.

Drove up early on a Tuesday for an oil change. ZERO wait time. The group of guys were all attentive…read moreand laid back doing their job. Even going above and beyond earnestly with answers to any questions I had about the car In general which I appreciate. And the shop talk was rather pleasant from what I overheard. I was in and out within 20 minutes . $83 buck for Pennzoll Gold Oil with the $2 off coupon from the last time it was serviced. And you get a free car wash coupon with your service-love that! Will be coming back!

We have a membership at another car wash but I always try to give other spots a try when I have the…read morechance as was the case recently with Scrub-A-Dub. We stopped by to wash our car and see what their deal is on memberships. Their system for getting into the car wash is a little clunky. Where we go, it's a matter of simply driving in. Here was less automated, which isn't terrible or anything, just something to note. The car wash itself washed our car sufficiently. We weren't wowed, but we weren't disappointed either. The prices for memberships were a bit higher than what we currently pay, so we weren't persuaded to switch. That said, if this spot is convenient for you--they'll get your car washed and have you on your way with some friendly conversation along the way.

I called FM Auto on a Thursday about scheduling a 60k service for my Toyota and was told I could…read morebring it in on Monday morning which is hands down faster than any of the dealerships. The service was excellent, expeditious, and the staff that works here always accommodating. Their pricing is more than fair and I will continue to take my vehicle here for service and repairs.

brought my truck in to have rotors replaced. after they were…read morereplaced brake pedal was pulsating. got blamed for it. its been about 2 weeks, and the brakes are still pulsating, pretty badly. keep in mind this was only after they replaced the rear pads / rotors. today I got new rotors from napa.. did the job myself. and now the problem is fixed! 500$ and a waste of my time only for them to tell me "it was my fault for putting on the front rotors and that was probably the issue" mind you ive replaced the front's twice now. no... it in fact WAS NOT the front rotors.. it WAS the rear.. the rear I paid $500 to have fixed.. I had to then pay another $200 at napa, and do the job myself... to fix it.. what a waste of time & money. never again.

Brought in my car to get my brakes and oil done. Told them to call me back before doing work…read more Called me back and said the calipers were shot and the battery needed to be replaced (it was a battery I bought only a few days ago) and they needed to special order parts and quoted me an absurdly high price and it would take 3-4 days. Told them I would just come get my car. They did the oil change anyways and charged me 30 bucks to inspect the car lol. Took it to a better reviewed and more reputable place nearby and they did the job for HALF the price shorewood auto quoted, the calipers did NOT need to be replaced, my battery was totally fine, and they finished the work the same day I brought it in. Take your car elsewhere. They either tried to aggressively upsell me or are employing incompetent techs.

Very friendly, honest service. I have taken my cars here for three years and have been very…read moregrateful to have them nearby. Keith even helped me out by giving me a free diagnostic on something that would have to be repaired at the dealer. Above and beyond. Long story short--don't hesitate! They are normally booked out at least a few days, and sometimes about a week or longer. There's a reason! Easy 5 stars. The only possible issue is that they can't do everything there...for some things, unfortunately, you will have to take your car to a dealer. But try here first!