I had a disappointing experience at Gentle Dental South Reno…read more The staff was generally professional and polite, but the overall process was frustrating. I wanted to get a second opinion regarding the treatment that was recommended to me. I completely respect that dentists have their own professional recommendations, and I understand they may believe certain procedures are necessary. However, I also believe patients have the right to seek a second opinion before making a decision. Since I currently have no pain, discomfort, or concerns, I asked if I could simply receive the basic cleaning that my insurance covers. I was told they would not provide it because of other treatment recommendations. While I respect their policy, it wasn't the outcome I was hoping for. I then requested copies of my dental records so I could consult another dentist. I was told I needed to sign a release form, which was fine. The office sent the form by email, but it ended up in my spam folder, so I didn't see it until Monday morning. Once I found it, I completed the form and went to the office to obtain my records. Throughout the process, I felt like I had to work much harder than necessary just to get information and access my own records. During one phone call, I explained my situation to an employee, and instead of telling me she was transferring me, I was placed on silence. A different person eventually picked up, and I had to explain everything all over again. Overall, I left feeling like communication could have been much better. I respect the clinical judgment of the providers, but I didn't feel the office made it easy for me to ask questions or obtain my records for a second opinion. Based on my personal experience, I would choose another dental office in the future. And on top I asked I'll be there in 20 min to picked my records and I showed up 1 hour later and still made me wait to do what I asked. So unprofessional service.

Went in for a new patient consult and cleaning. Left with a referral for a root canal for tooth #2…read moreand an estimate for over $900 deep cleaning. Not sure how this was determined, because it was a rushed job. Simply looked at a few teeth with a mirror and made the determination. Did not even have the x-rays in the room to go over. Sought a second opinion from another dentist, who determined that #2 tooth was healthy and #30 was not. The irony is that he used the x-rays taken at Gentle Dental. He also used other methods and conversation that a place emphasizing profit over care would not be concerned about. In any case, this place is either selling services not required or incompetent. Either are disqualifiers. If proper care is expected see a true dentist in private practice and not a dental mill.

Back after being gone for a while so had to start as a re-established patient waiting two weeks for…read morean appointment but no cleaning today which is what I wanted. Had a new girl who just started, second day on the job. She was friendly but had trouble with the X-ray machine and needed help from another girl several times but finally got it done and Dr Jessica did my exam. I had been told I would be with Dr Champagne but she was nice and thorough showing me the pictures and explaining what I needed done. They still had my records so that was good! Checked out with an estimate of my cost of procedures needed and next appointment made Guess I'll be back a few more times!!

Well the staff and the dentists are nice, do not trust thier billing. I have been tryint to get an…read moreinfected tooth taken care of for like 6 mos and have gotten nothing but the run around. First they quoted me $400 to do the root canel, which they weren't entirely sure I needed, tgen it became $1800. They're excuse, "well we just aren't sure what we'll have to do and we miss quoted". Ok. So then I change to a better insurance. They quote me $554 and I ask them are you positive that is what it will be? Oh yes. I call the day before. Oh yes. We checked with your insurance. I get there, wait 45 minutes, only to be told oh, we madexa mistake. Its a $1000. No I'm not playing these games. I had dentists before. They could always tell me what it would cost. Never this well we aren't sure. You guys need to get your act together. Some us aren't rich. We can't just apply for credit or come up with an extra $500. I definitely won't be coming back. Fool me once shame on you. Fool me twice shame on me.

While Dr. Cardenas and his assistant provide excellent care, I have encountered significant issues…read morewith the office administration and the dental hygienist. Regarding the office management, I experienced several scheduling conflicts and felt dismissed despite having phone confirmations. Furthermore, I requested an estimate for my out-of-pocket costs multiple times prior to treatment, but was only told the amount would be "minimal" due to my dual coverage. I did not receive any EOBs, and my insurance was not billed for eight months. I finally received a bill after 11 months, which incorrectly claimed the balance was 90 days past due. Additionally, the dental hygienist was late for every appointment and performed unauthorized services that resulted in additional costs. Her negative demeanor and the way she communicated regarding my dental health were also quite distressing. Go elsewhere!!

Our family has been patients at Gentle Dental in Sparks for nearly 10 years, and both of my kids…read morehave had braces and regular cleanings here. Unfortunately, our 4:00 PM appointment today was an extremely disappointing experience. When we arrived, we were told we had been removed from the schedule because we didn't confirm the appointment. I explained that I did confirm through the text system, just like we always have. Claudia at the front desk was very kind and explained they've been having issues with the confirmation system and said they could still see my daughter. A couple technicians came out and said they would get her in shortly, but then another technician came out and said my daughter had been removed from the schedule because we didn't confirm. When I explained what the front desk had told us about the system issue, she said it didn't matter because they were no longer taking 4 PM appointments. When I said maybe we should just leave, she said yes, we should. The manager who we have known for a very long time was standing there during this entire interaction and didn't say a word. After nearly 10 years as patients, being told to leave over what appears to be a system error was shocking. There are plenty of dentists in the area who are actually "gentle" and treat families with kindness and respect. We will be taking our family to one of them instead. I hope the office takes a closer look at how situations like this are handled in the future so other long-time patients aren't treated the same way.

The dentist took the time to actually explain what was going on with my teeth instead of rushing…read morethrough the appointment. Every step of my treatment was explained clearly, and I never felt pressured into unnecessary procedures. The whole process was gentle, painless, and honestly way easier than I expected.

Pros: nice office staff that works as a team , like Dr Lin who is friendly, does the cleaning,…read moreeducation on your teeth and what's going on in your mouth so you understand. Thoroughly inspects your mouth. Office is about charges. Good location that is easy to find. Staff helps you feel comfortable and safe if you've got anxiety about dentist work. Office is clean and you're treated like a person. Con: May or may not do cleaning on same day

As a self-employed non-dental enthusiast, this Practice has improved my oral hygiene…read moreexponentially!! For the past 12 years, I've ignored any sort of dental work. I am happy to say that my almost pearly whites are returning to a healthy homeostasis. With a welcoming staff, knowledgeable hygienists, and charismatic doctors, repairing my smile has been seamless. I would recommend anyone to this dentistry for general or specialized work.

They have canceled 3 appointments in a row with no concern or apology…read more they have also been delinquent in returning money that they over charged. I had to ask several times for my owed balance. The poor office experience isn't worth my time. I have moved to another dentist at this point

I have been a multi-year client of the Vista Dental office and the team deserves the "full 5…read morestars". This period includes Dr. Thomas and recently, the transition to Dr. Vong and Dr. Avendano. Bruna has been my routine hygienist and her technical skills are brilliant, top-notch. In particular, her ability to sonically clean and to measure my receding gums with the absolute minimum of discomfort speaks to her fabulous technique. In a joking fashion, sometimes I think she's just saying the numbers because there is no sensation while probing the gum line. Additionally, I want to mention Amber and Jada who filled-in for Bruna during a recent absence and they too, demonstrated a high level of technical skill and competence. More recently, I needed updates to 6 existing fillings and had been a little reluctant to have this work completed. Dr. Avendano and his assistant Crystal were "beyond my expectations". As a team, they were fast, efficient, and treated me in a manner that ensured I was comfortable before and during the procedure. Most impressive to me was Dr. A's ability to deliver anesthesia by needle with NO sensation of a needle prick. I was aware that he was working in my mouth to prepare for the procedure and then, "poof", the area was numb. No jab, no pin prick, no burning. His technique is incredible and I remained comfortable for the entire procedure. Should you be facing some over-due dental work, or are simply in need of an excellent hygienist, I would confidently recommend the team at Vista Dental.

The main staff at Vista Dental Care that run their operations, seem to have a hard time listening…read moreto their customers. I am in the IT field and could not help but notice how their data that they're trying to collect from me as excessive and they seem to have lost my data either through negligence or through a hack. I am not sure.. button either case that is a lot of data to lose on a patient. I no longer trust going to this location even though I have been there for many years they seem to have gone through a transition of ownership as well, and that seems to be where everything went south. Their hygienist are fine. It's just the people that run their business in their office.

The whole staff seemed knowledgeable and easy to talk with. The office got me in for X-rays and…read morecleaning without any trouble or scheduling conflicts. I would recommend Desert Valley Dental.

I really liked Dr. Trevor Basta and all of the dental assistants!! I know there are some bad…read morereviews here for a couple of the dentists so I suggest you do your research and request the right one. Dr. Basta made me feel very comfortable when stabbing my gums with needles and he was very aware of if he was causing me pain or not. Thank you to the assistant who worked on my crown. (I don't know her name but you were telling me about your terrible Six Flags trip during halloween?

I will always be grateful to Dr. Rearrick and her staff for being so welcoming and kind. Looking…read morefor a dentist can be such a challenge because everyone seems to have a horror story. And when you're really overdue for a cleaning, those horror stories have a way causing unnecessary anxiety. So, I went to my trusty Yelp app to search for a local dentist and found Pyramid Family Dental. After reading the reviews, I decided to suck it up and give them a try. My first visit included xrays, pictures, and a comprehensive dental plan. I knew what to expect and what the cost would be. Everyone was SO NICE. No judgment, no sarcasm, no rudeness. Just a nice group of people that thank you for choosing them and then do everything they can to make you comfortable. I have now been to Pyramid Family Dental four times and it's safe to say that their kindness and professionalism isn't a fluke. They are just awesome! What really solidified the 5 stars is what I DON'T hear them do. Let me explain - there are so many establishments that don't realize that their patrons can hear what is happening at the desk. So every comment or remark they may utter about a customer can many times be heard by a separate customer. While in one of the rooms, I can hear almost everything that the front desk staff is saying and I have never heard anything unbecoming. You'll be treated with respect to your face and behind your back. :) Huge shoutout to Joyce. I've been in her chair a few times now and I just love her. I don't care for the scraping or poking, but she puts me at ease and gives me the perfect amount of detail so I know what to expect without freaking the hell out. Thank you to everyone at Pyramid Family Dental! You're amazing!!

Went there for a broken tooth, they said they had to do a deep cleaning first ($1,000) then they…read morereferred me to an endodontic dentist. They took full xrays, can't understand why they didn't refer me if they knew they don't do root canals. Not satisfied.