Awesome, A+++ all around. We have been here 6x and are coming in again in a few weeks. We stay in…read morethe Bungalows due to the large footprint suites which is great for our son and Nanny as they have full kitchens, continental breakfast and a mini golf putting setup onsite. Free shuttles every 10 minutes everywhere. Arcade and movie theater and water slides and lazy river anything you could need for kids. Everything you need is on premises or in nearby Mizner Park. While the Bungalows are due for a little refresh soon, which they are doing to all of their buildings, it's our favorite place to travel as a family and will be going there for many years. I can't say enough good about the staff, accommodations, food, amenities, and everything else here. Special shoutout to Kristen & Jonathan at the front desk of the Bungalows - always a great job

I came here for an event and I was super impressed by all the beautiful flowers that they have all…read morearound. They have many different event rooms and little gardens. They're doing a lot of construction since it is a pretty old hotel. It seemed a very well organized and service on point I did also get to walk over to the hotel part where they have a couple different places to dine and the people around just looked like they were having a nice time

Very nice, mostly very clean, and great location. There are several restaurants all within walking…read moredistance, although overwhelmingly Italian fare. The beach isn't too far, but enough so you might want to take a car. The staff is, well, ....just ok. Not overly friendly but performed their duties. Personally, I prefer to deal with people who leave their troubles elsewhere and understand I'm a guest and I'm there to hopefully, enjoy myself. The rooms are reasonably sized and very well kept. Kudos to housekeeping! The bathrooms however, had grout stains throughout the shower which is typical, but still a turn off. Importantly, the beds are very comfortable. Expect to actually sleep well! The biggest issue I had is, nowhere on their site or when making a direct room confirmation, is there mention of an overnight parking charge. It's not so much that I have a pet peeve with hotels charging their guests to park, but what really bothers me is the lack of transparency. Not cool, people. So, going to Boca? Give this place some serious thought! Just don't expect total glee.

Some good things and some bad things. I guess I will start with the good. It was conveniently…read morelocated to the locations for a wedding I was in town with the misses. We booked through the wedding party so they already negotiated at rate. The check in process was easy. When we arrived the staff was very accommodating and friendly. Common areas looked nice. On site amenities included a pool, bar, and complimentary breakfast served daily. The room was ready early so we could get settled in after the flight. Now to the bad. The room was a little meh. Large coffee stain on the carpet and some dust. Nothing major. The cabinet that housed the mini fridge was a little beat up. When I went to plug in my cell phone charger a noticed an outlet was damaged with some of the wiring exposed. Needless to say I don't use that plug. The light fixture near the bed was leaning to the side and the lamp shade was very beat up. Not would you would expect for the price point. The management do ask if there was anything they could do to remedy this room but they would be unable to give us a new room. So really there was nothing they would be doing but I suppose it's the thought that counts. Also could not ever get the WIFI to work. Overall not bad but not good either. Would not be my first choice for a hotel in the area.

Absolutely incredible, was in town for work and stayed here and it was nothing but great, room with…read morea balcony looking out to the water was one of the best I hotel rooms I have stayed in

So incredibly disappointed!…read more Dirty elevator and dirty lobby restrooms. An awful, heavy perfume smell from the elevator all the way to the room. There was a giant fan running in the hallway (not sure why), but I could hear it through the door all night. The same overpowering smell hits you the second you walk into the room. The bathroom smelled overwhelmingly like bleach. The carpet was dirty enough that I would not take my shoes off. Old, chipped furniture. No real desk chair, just a banquet chair. I'm a Gold member, selected my room, and was still moved from a king room closer to the water to a double-bed room. The bed was lumpy, pillows were flat, and the lighting was poor; the room felt very dark and uninviting. I was moved to a new room the following night, which was much better, though it still didn't feel truly "clean." That said, Kendra and Steve at the front desk were awesome and did their best to help & the view from the room was beautiful.

Great location with plenty of restaurants within walking distance, and it's conveniently close to…read morethe mall, making it easy to explore the area without constantly needing a car. Complimentary parking is always a huge bonus and definitely appreciated. Our room was spacious and comfortable. The Executive Lounge was nice, but it could be elevated with a better food and beverage selection to make it feel more like a true executive experience. The gym was well equipped, but the air conditioning could be improved, especially during workouts. Overall, we had an enjoyable stay, and the location and convenience were the biggest highlights.

We loved the location! There is plenty of parking and lots of restaurants within walking distance…read more The rooms are spacious, clean, and very comfortable. The bed and pillows were incredibly comfortable, making it easy to get a great night's sleep. The gym is amazing and has everything you need for a great workout. We also loved the lounge it was very inviting, and the complimentary Starbucks coffee and water were a wonderful touch. Thank you for an amazing stay. We look forward to coming back!

A lot has changed since the last time I was here. Cleaner, was welcomed by staff and just a…read moredifferent vibe! This hotel is located in close to proximity to the Boca Raton area and great restaurants! The changes made since the last time I was here made a great difference!

Wonderful staff! Great location. Only complaint was the bathroom was not up to Hampton Inn…read morestandards, should have been nicer.

I didn't stay here but I enjoyed the ambiance! They have a few restaurants on-site, coffee and…read moregelato shop, great service by Becky over there! Gave a few samples of gelato to try! Pool area was nice with a little bar as well. The lobby was very clean and welcoming. They do charge for parking if you bring your car onto the premises. Definitely come to check-out!

Stayed overnight, as we toured FAU and wanted to spend some time exploring the Boca/Deerfield area…read more Upon arriving, I was really pleased with the location, as it was a cute little beach town, with restaurants and the water a few feet across from the hotel. Valet was convenient but a little pricy for what it was. Check-in was fine but the room was a complete disappointment. First, just to note, Wyndham called me a couple nights prior to confirm my stay, including a high floor. They even asked if I preferred a specific type of pillow. I told them firm and the guy said it would be there. Well, I walk into the room which was on the 2nd floor and directly on top of the cement slab roof of their restaurant and wasn't thrilled. Not exactly a high floor. No firm pillow or extra towels either. I do recall being asked to stay on the line for one of those "timeshare" calls, which I declined. Maybe, that's why none of my requests that they confirmed were met. In addition, the rate I was quoted, didn't include the parking, resort fee and tax, which I specifically asked about and was told was included. Anyway, the room was okay for one night. As others mentioned, it didn't feel the cleanest There was a big brown stain on the white comforter on my bed. The blinds were stained. The fridge was dirty. It was one of those rooms, where you kept your socks or shoes on to walk around. The tv kept going out and was impossible to change channels. They say the rooms have balconies, which is deceitful. A mini Juliet balcony at most. Room for one or two to stand wedged in between the glass window and the rail. If you looked past the cement roof, you could see the ocean which was the only redeeming part of the room. Overall, if I was desperate for a room, I'd stay here again, otherwise, I'd definitely stay somewhere else.

My experience at Crane's Beach House Boutique Hotel & Luxury Villas was one of the most…read moreinhospitable & poorly managed hotel experiences I have ever had. Before arrival, I was never informed that my room would be located on the second floor with stair-only access & no elevator assistance. Traveling with a service animal while displaced due to active home renovations, repeatedly carrying luggage up and down steep stairs alone was physically exhausting. Accessibility limitations should be disclosed upfront. Despite displaying a clearly visible "Do Not Disturb" sign, housekeeping disturbed &/or attempted to enter my room at approximately 9:00AM on multiple occasions. Being repeatedly awakened after specifically requesting privacy is unacceptable, especially for a property marketing itself as boutique luxury. The most concerning part of my stay was the treatment I received from the front desk employee, Ryan. Nearly every interaction felt hostile, combative, & entirely lacking in professionalism or hospitality. After initially booking one night, I extended my stay due to delays with my home renovations. Immediately after booking, I received a phone call aggressively informing me that I still had to check out at noon & could not check back in until 4:00PM. This occurred multiple times throughout my stay despite online inventory consistently showing available rooms of the SAME ROOM TYPE the night before & during the day I rebooked. There appeared to be no legitimate operational reason to repeatedly force a paying guest to vacate for hours while managing luggage, stairs, & a service animal. The repeated forced check-outs & room changes felt unnecessarily rigid & punitive. At one point I genuinely felt less like a guest & more like they were doing me a favor. I normally don't pay to stay somewhere that feels like a prison. The handling of my service animal was equally inappropriate. During one of the early morning housekeeping disturbances, my service dog barked after being startled awake. Within approximately 30 seconds, I received a phone call demanding that I "register my dog." I explained that it was a service animal, which I had already disclosed during check-in. Instead of acknowledging that, I was interrupted and asked, "You mean an emotional support animal?" I again clarified that it was a service animal. The interaction felt dismissive, uninformed, and inappropriate given the hospitality industry's basic obligations regarding service animals. On my final reservation, housekeeping again attempted to enter my room around 9:00AM despite the "Do Not Disturb" sign remaining posted. When I addressed it with the office, I was falsely told that I had supposedly informed staff I would be checking out at 6:00 AM. What I had actually explained was that I preferred a first-floor room because repeatedly carrying luggage down stairs alone at 6:00AM was difficult. Cleanliness was also a major issue. I stayed in three different rooms, and every room had visibly dirty floors. My socks became dirty simply from walking around the rooms. More concerning, the AC vents appeared covered with black buildup and heavy dust, raising serious concerns about cleanliness, maintenance, & indoor air quality. Regretfully, I gave the property another chance & booked an additional two-night reservation because my roof renovation was still unfinished. Almost immediately after booking, I received another disruptive phone call informing me I would again have to fully check out, change rooms, and wait until 4:00 PM to re-check in. After days of repeated disruptions, room changes, & hostile interactions, I requested that the reservation be canceled. I was initially told "no." Only after escalating my frustration vocally did staff suddenly agree to contact Expedia & process the refund. What makes the experience more disappointing is that the gentleman who originally checked me in was genuinely pleasant & professional along with the housekeeping manager. Unfortunately, every interaction afterward became increasingly adversarial. This property failed in accessibility transparency, privacy, professionalism, cleanliness, flexibility, and customer service. The repeated room transfer demands, mishandling of a service animal situation, visibly dirty conditions, apparent mold buildup around vents, & hostile front desk interactions made the entire stay exhausting & stressful. This establishment does not deserve the title of "boutique luxury." I strongly caution travelers, especially those with accessibility needs, respiratory sensitivities, or service animals, to stay elsewhere. HOTEL'S RESPONSE TAKES NO ACCOUNTABILITY, DISREGARDS THE REAL ISSUES & MAKES EXCUSES.

What a pleasant surprise to find Crane's Beach House. Familiar with Delray because we lived in Boca…read moreRaton 10 years ago and frequented Delray's night life countless times throughout the years. Brought our electric bikes which made it so easy to take in the area without getting a loan. Check in was easy 1,2,3. Room was as clean as you would want. Bed, A/C, shower, microwave, fridge, 2 salt water pools, beach a 5-7 minute walk... Perfect set up for the weekend get away! Thanks Crane's see you again!!!

Where to start? We…read morechecked in late. We were exhausted. There were many issues with the rooms. No pressure in the shower. Bed sheet stains and human hairs in the bed. Bathroom tap kept dropping water and could be not closed properly. Woman at counter was nice to change room but however was surprised to know about hairs in bed. She got a bit impatient when the 2nd room and 3rd room had same issue. They smell bad. All three had same odour. Had to endure that all night. Finally asked for new bedsheet so that i can do the job. Bedsheet was old and i could see through the sheet at some places. I am aware that if i use blue light, it might be disgusting to sleep but i am not used to sleeping in strangers hairs in the bed. I know it is not her fault doing the bed, but still i had to listen to an explanation that the cleaning lady might lose hair in the bad. she mentioned afro American, which now makes me think that is a bit racist to point this out. Coffee is not hot and they do not really care to fill the coffee tank. Anyway, i do not recommend. Too much to deal with

We checked in for a 4-night stay. The hallways and elevator looked like they'd never been cleaned…read more The room had the smell of old mold. I asked to see a different room but it was the same. I called Orbitz who, in turn, contacted the hotel and was told we could stay one night and we'd be credited for the remaining three nights. Checked out the next morning but foolishly, did not ask for a final bill. BTW - the motel's "free breakfast" consisted of packages of instant oatmeal - but there were no bowls or insuated cups to accommodate - only thin water cups! After returning from the trip a week later, I checked my CC account to find we'd been charged the full amount. I contacted the hotel 2 times and the managers (one of which were named "Chandroy") were never available. The personnel lied to me and lied to Orbitz about the agreed upon refund because they are greedy, dishonest, and rude. I called Orbitz and after a long period of time and many email communications, they were able to refund part of my charges. Orbitz is the best. BTW - For the remaining three nights we booked "The Hillsboro powered by Sonder" which was a little more expensive but clean, lovely, and on the beach! Very nice. Please, please...for the sake of your health, safety, and sanity, do not consider staying at this motel from hell.

One of our favourite hotels in Boca. We have stayed here few times. Have to say that last year…read more(2025) experience was much better. Complimentary Prosecco at the check-in from 4pm. Beautiful and clean room. Stunning pool with amazing warm water. Next time in 2026 our room unfortunately was smelling too much of chemicals and the carpet was a bit wet. We arrived very late with lots of luggage, and were too tired to change the room. Our mistake.. because the next morning our son had bad allergies - stuffy nose, teary eyes and constant sneezing and coughing. Thankfully we only stayed there one night and by the end of next day his allergies were gone. So lesson learned - do not stay in the room that smells odd (my son said room smells like urine. Not sure, maybe thats why the carpet was wet as they tried washing it right before). However, the front desk was very understanding and sent someone to inspect the room and place a fan in the room when we were gone. We would definitely stay at this hotel again, with precautions, of course.

I am back and forth between a four and three star here. The facility does smell modern, and it…read moreappears modern. I did not have the time to spend in it, but the pool area appeared like a resort style pool. The room was spacious and modern with plenty of power plugs. What I did not appreciate was that there was no acknowledgement for my loyalty to Marriott. Typically, I am told about Executive Lounge (IF they have one) and told about the amenities that the hotel offers. However, this also was not the case. I had to look on the website to figure out about the Executive Lounge, and call to find out specifically where it is at. The Executive Lounge, had the traditional breakfast offering. What did turn me completely off was when I went over to the ham that was rolled, I could see a green item on it. To me, this green item I saw was mold. Was I overly impressed with the menu offerings for breakfast, not necessarily.

When we walked into this place, we were immediately impressed. It was absolutely beautiful,…read moreextremely clean, and there were people everywhere ready to help. Honestly, it looked like it came straight out of a magazine. We were there for an event at the hotel, which was held at one of the steak houses. The whole atmosphere was amazing. It felt like you were walking straight off the beach and into this beautiful, upscale hotel. Everything was so well done, from the decor to the overall ambiance. It was definitely a place that made an impression!

We stay at luxury properties around the world and this is NOT one of them. For $1000+ a night out…read moreof season....we expected quite a bit more. We were so disappointed by the condition of this hotel and the apparent attempt at repeatedly padding the room service and bar bills. We stayed for two weeks due to an insurance claim that left us without a livable home. We booked the suite because we both had to work from the room instead of out of our two home office. I must say that the valet, bellman and room service staff were exceptional, but I had to repeatedly ask for reverses on bills, rooms to be cleaned and more. Each time we ordered room service for breakfast we got more than we ordered or items were missing and were charged for it. I had to show management photos of issues for them to address it and though they put an english speaking person answering the phones, the double food and charging still continued. Austin, the server, had to repeatedly remove extra food, adjust bills, etc. The task of getting receipts was daunting and I had to ask management repeatedly to secure the room service bills to ensure that the credits were accurately billed. The bar needs to be watched as well. We are there twice for dinner and I order a glass of Pablo Rojas. When I checked the bill I was charge $24 instead of $18. When asked, the bartender stated that there were two on the menu. He never asked me which one wanted. This seems to be a common practice. The housekeeping was lacking. The room was infested with sugar ants and when I complained, I was told that they are difficult to manage because of the sugar on the coffee bar but did not rectify the issue. When we checked in I was walking the room with white socks and they ended up filthy.. I had to request that the floors be cleaned. There was also hair in the shower upon check in. We repeatedly had to request that our room be cleaned even though the assistant manager checked with me at check-in and we agreed that it would be cleaned every day at 10:15am. I never heard from him again. The coup-de-gras was our floor leaked and was getting the carpet wet. The first time I complained I was told that engineering has checked it out and that there were no pipes under the floor to create a problem. The carpet was left wet. I complained again and engineering came to our room twice again that evening and agreed that the floor was leaking, but they did not know from where. We lived with a wet carpet the entire time ( no shop-vac, carpet cleaning,). I had to ask management to replace our coffee cups with clean mugs instead of rinsing out and replacing. Housekeeping does not keep any clean glassware of mugs. They just rinse and return. I finally kept disposable cups and styrofoam coffee cups in the room....the sanitation is disgusting.