I arrived today at 7:30 and asked for an oil change. I was told that they were short staffed, so…read morethey couldn't change my oil until more employees arrived during the next hour. I was given the choice to either wait or come back later. I chose to leave and not come back. Since this location is a 20 minute drive from my house, I will find someplace else to get my oil changed.

my experience was great! great repairs great customer service and overall the best experience I've…read morehad with a collision repair shop

Went with a Groupon for oil change and tire rotation. The guys changed the oil and then started the…read moretire rotation. One of the bolts on my tires was deformed and they couldn't remove it. They apologized profusely for being unable to service my car with the screwed up bolt. The service was fantastic, these guys bent over backwards to try to figure out a way to get it off. In the end, they were unable to do it. They told me I should take it back to where I had the tires put on and have them fix it. Anyway, these guys were great to deal with, helpful, and just plain trying hard to please. I'll be back. Thanks, Charles and Steve.

If i could give them any worse i would!!! It was pathetic ! Pulled in, the guy changed the oil…read moreand i sat there four 4 other cars came and went. They checked me out and gave me the ticket with all these items they said they did ( windshield wipers, tire check, wiper fluid). NONE of which had been done. So the "courtesy manager" manager comes out and asks " would you like me to look at it !". I said "i would like you to do all these items you said you did on this ticket." He finally check the air filter and yes it absolutely needed changing so i let them do that but you guys!!!!! There are so many of these places around town you need to damn sure skip this one! They are pathetic at what they do!

They were able to wait on me immediately. I paid $140 for an oil change and cabin air filter…read morereplacement. It was pricey but it was also quick.

Excellent service and quickly moving. I highly recommend. Must have good leaders there, so keep up…read morethe good work. The value is increased with specials and coupons so keep your eyes open. I'm a large fan of the efficiency and service level consistency. This is my preferred location!

Highly recommend this place! 5 stars all the way. I just…read morehad my first oil change here & they will all be here now. Fastest I've ever had. Told me everything as they did it, showed me the dipstick with fresh clean oil after. Print out had a recommendation for maintenance, but no upselling at all. The $20 off coupon online is used with ease. The employees were professional & polite. The location is easy to get into & out of. Will be sending my kids & friends. We need more of this-no bs, just get the job done well for a reasonable cost & send you on with your busy day. Told me my air filter was perfectly fine, but they will watch for future replacements when necessary. Checked all lights/signals/etc. if you're looking for a straight forward, no frills, no massive charges & extra add on unnecessary junk, then you'll find it here. I will choose to come here for other services as well after having such a great experience with an honest oil change. Thank you Express Oil Change on Winchester~ you're doing it right!

I needed an oil, and filter change. Service here is excellent. Was promptly greeted by a gentleman…read morewho told me where to pull in. The attendant was very friendly. The manager Nate was great as well. I haven't been to too many pull through oil places that let you sit in the car. I like these as you can see them legitimately change your filter, and oil. I got my windshield fluid topped off, and within 20 minutes, I was out of there. Value was great. I know full-synthetic oils are a bit more pricey. Was not disappointed. Come here you won't be disappointed!!

I've never had a bad experience at this Firestone until today, and it was disappointing. I have a…read moreFirestone credit card that I don't carry because they've always been able to look it up. I sometimes freeze my credit cards for security reasons (unfortunately, I forgot that I had frozen this card since I last used it), so when my husband and son went in, the system couldn't pull it up. I called the credit card company myself, and they told me the store could call if needed. They never looked up my information when I called but only told me to either order another card or have a store representative call for access. When I passed that along, the employee helping my husband, Mike, got irritated and said, "I don't know why they told you that." Very unprofessional. When he called, he got even more frustrated and said, "I shouldn't be doing this." That is completely unacceptable to say to a customer. On top of that, the credit card company gave him incorrect information about my account needing a letter to unfreeze it. That's not true, it's literally a quick toggle in the app. I wasn't privy to that conversation as I had already hung up the phone. But, because he said this, my husband just used another method of payment. I am not negating the role that I played in the confusion by not remembering that I froze my card, I just believe the whole situation was handled poorly by the representative. I'm not expecting perfection, but I do expect basic respect and patience. Mike's attitude was unnecessary, and it has changed how I feel about this location. Customer service is never easy and that's why it's not a job for everyone. Today it was not for Mike. Do better, Mike. Sometimes you simply need to step away and allow someone else to handle confusing or irritating situations when you lack the capacity to do so in the moment.

This has to be the worse ripoff shop in America. Never fix anything, always finding something else…read moreto charge you for. Slow business is an understatement. I had a scheduled oil change and it took 2.5 hours. This place really needs to be investigated. I given them chances after chances And I always end up disappointed

This place really will take care of you even if they can't fix it they will tell you the correct…read moreway to fix it and other places to take it to The manager ED Was very nice about helping me fix me car Didnt charge me a dime for looking at my car and giving me a diagnosis of what I should do 3 months ago they fix my Air intake valve Only took them 2 hours And also unlike other places like fucking Kia motors ( takes you 3 weeks to look at your car) pep boys look at my car in 2 hours Everybody should come here if you have car problems They do a great job Ask for Steven the mechanic or Ed the manager

Please Read the entire photos of my comments. I was treated with extreme racism upon arriving and…read morenow I truly believe that management is only taking whites and telling African Americans they have to come at certain times. I tried to post my comments in the pictures below but I must have written to much. Please if you're African American if you have a bad experience here or anywhere voice your complaints. I refused to get my oil changed there and I have went to several pep boys over the years, this one is 1000% Racist and don't care to let you know. So I'm about to call Corporate Now. Please Read all the Three photos below. Wish I could of gave them a 0 star.

Because full. They left off the Olive cap once and I blew oil all over the engine bay.read more

Needed oil and filter change. Extremely slow. Unorganized, Pompous, arrogant, unfriendly manager…read morewith a bad attitude. "You're irritating me having to answer your questions" type.

Cost of everything is higher now, and technicians are harder to come by, but Christian Brothers…read moreheld true to their European Oil Change coupon price, installed the cabin air filter and new LED headlights I purchased online for the price of labor. Up front pricing is very helpful and doesn't cause any stress upon checkout. You accept the proposed pricing via text. They text when your vehicle is being seen, and when it's ready. Diagnostic fees go toward any repairs that are made in-house. They run a clean, smooth business and haven't yet talked down (how mechanics often do) to this woman.

Got my oil change here. Picked vehicle up and smell burning oil when I cranked my car. But I said…read moreno biggie maybe a little oil was spilled. I drove directly 5 minutes home. Next day I went to the store and I received the oil pressure warning while driving. When I checked my oil stick it had no oil on it. I got a tech to come and check it out. When he removed the oil filter the O ring gasket was broken. How was this broken and it was brand new? This caused the oil to leak out. I called and spoke to Michael Sullivan , manager, in attempts to explain this to him , he gets rude and upset because I stated it wasn't put on properly. He then say "He gets upset when someone say we didn't do our job correctly".. I just wanted him to show some empathy and at least give me a discount for the inconvenience. I could have lost my entire vehicle do to this issue, but no accountability was taken. I will not be back to this location and I hope you don't go either.

Adam was a amazing! So kind knew I was in a rush helped me out! He was truly so helpful! Give this…read moreman a raise!

They will not top off your tires if you go after an oil change. They used to do this, but I was…read moretold that "he doesn't want anyone pulling up out front" as I also saw the guy working there yelling. Pretty wild that in cold weather you can't go get your tires topped off where you paid for an oil change. I'll go somewhere that offers this service.