The store itself is fine, the individuals that work there are subpar. Karen manager tried to tell…read moreme I wasn't able to return the loaned tool due to it being over 30 days.... Lady it's 90 days. I've also never been to an auto-parts store where workers are so lazy they make customers go to back stock area to dump their own oil. They put new hires on the floor without proper training. I tried to rent a torque wrench, I called ahead to verify they had one. When I ask the kid at the counter, he says we don't have them then starts to walk through the aisles looking for one for purchase. Dumbfounded, I ask for another employee who has the loaner torque wrenches on the back counter. Kid later admits it's his first day. Place is just a mess, management should look into how it's being run. This is the only auto zone that's like this. I've never had any issues at the others. Seriously auto zone is great just not lemon grove, the workers are difficult to interact with and even try to prevent returns or honoring warranties. Go to a different location or check out the oriley's that's just down the street.

Telephone assistance was duperb ! Staff member also helped checked battery : says fully chargedread more

I had an absolutely wonderful experience at AutoZone thanks to two incredible employees, Jodie and…read moreJesus. From the moment I walked in needing a battery test and then a new battery, they were beyond amazing. They clearly explained everything and helped me select the right battery with confidence. Both were incredibly kind, super patient, and knowledgeable - they really know what they're doing. They took the time to make sure I understood every step, which made me feel completely at ease throughout the entire process. Their friendly and professional attitude turned what could have been a stressful errand into a genuinely pleasant visit. Jodie and Jesus truly deserve a raise for their outstanding customer service. AutoZone is lucky to have such dedicated and helpful team members!

I came in while I was having car problems. The manager came out and tested my car. With the handy…read morebattery machine we were able to pin point the problem. I was able to get my battery charged and tested before going to a mechanic. Thank you guys for your help!

I'm a big fan of O'Reilly as a company: their employees are always kind and give top notch service…read more This can result in a small wait depending on how busy it is, but being treated well is worth it! Recently stopped by for a cabin air filter and windshield fluid. Got what I needed and service was great, as always!

I bought a new set of wiper blades and the employee who's name is Jose went outside in the rain and…read moreremoved my old wiper blades and assembled and installed the new ones in a matter of minutes! Great job and faster than in and out! Thanks Jose!

Interstate batteries are very, very good! I've been happy with there quality and reliability. One…read moreof our batteries lasted for 6 years and it was just a basic battery. The La Mesa location is where we go and they have been very helpful. I had an Interstate battery and they honored the warranty on it even though I didn't buy it from them.

I bought a battery from them and my security system kept telling me low battery so I returned it…read morethe said they could not refund it bad business he said only if it's defective I told him it's not working do go there crooks really bad at customer service Be Aware of this company

I had a coolant tank leak that needed fixing. Jeff was really nice and got straight to the point of…read moremy repair and cost which was fair. Once the problem was identified, got it fixed in a gew hours and car is running smooth. My only complaint is the fact that i dropped off my car on a sunday and did not get it back until Tuesday but that was because of shortage in mechanics with the exoertise needed. Other than that really solid spot. I was a little worried but I would definitely recommend it.

Pep Boys is an honest business with great prices and excellent customer service! I originally had…read morean appointment with Midas because they had an advertised coupon special for a full synthetic oil change and free tire rotation for 70.00. When I arrived at Midas, they told me that it would be 130. Because my vehicle needed 0-16 synthetic oil and the tire rotation would not be included because the coupon did not apply to 0-16 oil even though the coupon stated 'full synthetic oil' and did not list any restrictions or specifics on viscosity. I declined and left. I called Pep Boys and they were able to schedule my service and also had a coupon special! My oil change and tire rotation was completed in 30 minutes and the coupon price was great!!! I highly recommend Pep Boys at 6714 El Cajon Blvd!

Great service! i don't know anything about cars or parts and every single time i come to this store…read morethe staff is so helpful and friendly Eddie took the time to check my battery and let me know that it was still good for a month i decided to buy a new one and he also installed for me explaining how i had to wait and drive it a couple miles cuz my engine will feel different also today Victor Bar help me find and install my headlights he was super nice and helpful about it everyone greets you with a smile and doesn't hesitate to help and share their knowledge with you thank you guys i appreciate the help and your time

Terrible service Adrian was the absolute worst super disrespectful towards customers and elderly…read more Manager was cool

Yesterday, on July 3, 2026 on Friday was my first time visiting this O'Reilly's Auto Parts Store…read more I told Allan their manager that I accidentally broke a piece off of my car's Rear Tail Light when I backed up my car where I am currently living now into these 3 Pine Trees with their hard trunk. The time was one day in the evening when I heard a crunching noise . When I got out of my Red Honda Civic Spirts Coupe, I saw that my rear back end Tail Light has chipped off but the light bulb that is enclosed inside this Rear Tail Lights is still working when I use my turn signal for making right or left hand turns . Allan their manager was very friendly, experienced and very helpful to me in finding this Lens Lite Repair Tape. I own a Milano Red Car so this Red Lens Lite Repair Tape is the perfect color to match my Rear Tail Light in my car. I asked Allan their manager where the LENS LITE REPAIR RED TAPE is located at? Allan their O'Reilly Auto Parts Store Manager went to Aisle Number 1 to get this Lens Lite Repair Tape in the Red Color.

The hubby and I really like O'Reilly Auto Parts. Every store we've been too has been a grear…read moreexperience. Nicely stocked and helpful staff.

If I could give this place less than one star I would. Bought a NAPA AGM battery from a NAPA store…read moreabout a year ago and now that store is out of business so I go to another NAPA, this store. Sorry sir they don't cover batteries from another store. 36 month warranty on a battery and they said we don't honor another store bought battery. I'm going to Auto Zone and maybe they have better customer service. Piss on NAPA.

I just had an absolutely awful experience with the MANAGER of Napa at 7323 El Cajon Blvd, La Mesa,…read moreCA 91942. I have a wholesale account with Napa and called to order parts like normal. After being on hold for over 15 minutes I decided to hang up and call again as I felt like I was forgotten about. Someone answered and immediately asked how they could help me instead of placing me on hold...I simply said I was on hold for over 15 minutes and believe you forgot about me. He continued to make excuses about being very busy instead of owning up to the error and admitting I was forgotten about as he was able to assist me on the spot with my second call. I said its okay to admit you simply forgot...he said "NO, I am not playing this game" and HUNG UP ON ME! I called back to speak with the manager and the guy that hung up on me claimed to be the manager, "Steven." I questioned him on how he handled things and he got even more defensive and told me to call Corp if I have a problem and HUNG UP ON ME AGAIN! I am still in shock a manager would act so unprofessional and act such a way. Well, I took Steven's advice and contacted Corporate with a complaint. Hopefully they will be reaching out to STEVEN for some proper customer service training asap

Brett is very disrespectful puts his hands up at customers when they are actually nice letting them…read moreknow they dropped the ball Now how they dropped the ball , we call to ask at 2:33 if the car is ready , we dropped it off at 9 am... the guy Brett states that he's the only one there managing everything and that he FORGOT to send the text , we get there and there's 2 other techs and then him in the office... I let him know someone said they are the only one here then he says that was him and I told him not gonna yell at you or nothing I'm calm just stating the shop was responsible to letting the customer know the car is ready he raises his hand , shakes his head and doesn't wanna hear a calm customer let him know he dropped the ball when the car was dropped off more 6 hours prior for an OIL Change !!!! That's insane and he doesn't wanna hear it. There was a white Mercedes that came after and their car is gone as you can see in the parking lot video down below!!

Huge improvement over the Pep Boys that used to occupy this building…read more Brand new store. It's clean, well-stocked, and nicely organized. Stopped by this past weekend to get a new license plate bracket for my car. My old one had some issues with the bolt holes. Memo helped me locate a new bracket and then figured out what screw combinations would work best. He really took a good amount of time and effort to get me set up correctly. Upon getting home and putting it all together, it looked and (most importantly) fit securely and neatly. Thanks Memo for your help and great customer service!

Called all over town looking for a part needed to get my car back on the road and could not find…read moreanywhere. I was told that it could only be special ordered, even the dealership. Well to my surprise Carquest Auto Parts in this location had it - this place is like two warehouses of parts. My new go to for all car needs. Saves me calling and looking when needed.

I needed redline MT-90 for my car. Carquest on El Cajon only had 1 bottle. There was also thinner…read moreredline MT fluid so I bought that as well. I asked them where I can get more and they told me this location had 2 more. I asked them if I could exchange the thinner stuff for the stuff i needed if this location had it, they said yes. I get here, ask for the exchange and the owner raises hell about how these products are on clearance and they don't want to take the thinner fluid back. I told him my story and he angrily did the exchange. I was not pleased but glad to get what I needed. I have found that carquest employees, in general, are rude over the phone. I prefer to go to NAPA or kragen/autozone when they have what I need.