Let's start with the scheduling process. This is outside the scope of the Santa Clara office but…read moreit's still on them. 2 different appointments and both were messed up by being scheduled at this location. The first was not their problem but the second? I got reminders multiple times including the day of and I show up and they've removed me from the schedule without any notification. When I showed that I had multiple calls from the simonmed confirming the appointment but zero from anyone canceling the appointment the front desk person said that the tech wouldn't have made a note unless she actually had called me. The scheduling process is a joke as the call center all appointments go to is completely overworked and the AI/automation is ridiculous. If an order goes to Simonmed you'll get automated calls and messages non-stop and if you answer the phone it will put you on hold and then a human will answer you and say something thanking you for calling them. None of their data is accurate or connected so when it came to scheduling my MRI and verifying the specs at first the individual claimed that I was calling the wrong imaging company even though the automation had verified my details already. For the MRI, the guy was kind and helped me get my appointment rescheduled to the right location. For this second appointment, the ultrasound the receptionist was not good and it's the second time that the system failed and the people made a decision without ensuring I was informed to cancel my appointment and they did it in a way that didn't fix the automation. In this case and the reason I'm reviewing is the experience was so poor and I felt like I was getting blamed for showing up. Apparently a Muscular skeletal ultrasound is something that 'only a guy in Gilroy who is not on the schedule in Gilroy can do but they aren't sure about it'. See attached reminders I received in email and text. As others have mentioned the office itself seems pretty rundown. I don't know about the quality of the machines since I failed to receive the booked service. The MRI guy seemed nice. They will try to upsell AI analysis automatically so be prepared to override that and decline it as insurance probably does NOT cover that and will make your bill more expensive. (On the mri appointment I was quoted something that didn't match and I declined and then was told that they didn't have availability of the machine to do the MRI anyways )

Avoid SimonMed for any imaging needs because:…read more 1) They randomly reschedule patients appts without contacting the patients first. They reschedule as they wish for their own convenience. 2) They don't respect patients time. They assume patients can come to appts whenever their appts are rescheduled to. 3) They don't value you as their patients Details: I have my two back-to-back imaging orders scheduled, so I don't need to go there twice separately. Called SimonMed twice in a week to re-confirm my appts were all set. Suddenly I received a text saying that one of my appts was rescheduled out of nowhere (WITHOUT MY CONSENT). I called to find out what happened. They said their tech needs to go on a break. With that "unauthorized" change, my appts are no longer back-to-back. I was told they would not reschedule my appt again without my knowledge. I tolerated it and kept the appts. Within a few days later, I received a text saying one of my appts got rescheduled again and WITHOUT MY CONSENT. I called and the phone agent had no idea why. I asked to escalate, however, the phone agents are all in Philippines and they have no access to escalate to the local facilities in the US. To be fair, the phone agents in the Call Center were friendly, however, they didn't know why and had no control when the appts were rescheduled locally within the US facilities. All they were able to offer me was to reschedule my appts to another day , but they couldn't guaranteed that the appt won't be rescheduled somehow. This is RIDICULOUS & UNACCEPTABLE! They can't just reschedule our appts on their own and think we can go for the appts whenever they want us. Originally, I hesitated to schedule with SimonMed due to my poor experience with them a couple years ago at the Redwood City location (check Google Review for details). Due to insurance's high recommendation and SimonMed is in-network, I followed the process and thought I would give them another chance. Oh boy, that's a mistake and they repeatedly treat us poorly with all these incidents. In addition, I checked the cost and the estimated amount I received from SimonMed is 1/3 higher than other in-network facilities I checked. In short, don't recommend SimonMed. It usually isn't the only in-network provider. Check with your insurance for other in-network facilities and go elsewhere. Tips: if you pay out of your own pocket, make sure to check the cost ahead of time before the service is done. Don't let SimonMed disrespect your time and also take advantage of you financially.

I would definitely recommend this place. Having a radiologist in the room during your exam and not…read morebehind a computer screen was SUPER helpful for why I went there. Having someone to openly discuss care with (even though my regular OBGYN wrote the referral) was a game changer. Yes, the parking was strange. Yes, the party happening between my legs in stirrups with 3 people was... different. But truly having a dialogue with medical professionals in that situation really made all the difference. I left with answers and feeling confident as to how he got those answers in real time.

I went for an abdomen ultrasound and got a callback from Dr Raman in next couple hours discussing…read moreabout my reports. Dr Raman is very knowledgeable, expert and very importantly, empathetic and listened to all my concerns and replied to everything to my satisfaction. I have never seen this level of treatment anywhere else. Staff is nice and listen to concerns faced and do due diligence in their work. They truly care about their patients. I will consider going there again and also recommend to others for their radiology tests.

The front desk people were pleasant and helpful. The…read moreultrasound specialist also was pleasant and thorough, maintaining her pleasant attitude as she described what the imaging in this area was able to accomplish. She continued the discussion while I cleaned up and then dressed afterwards. The report was ready on line the next morning.

I am super claustrophobic and anxious, so I was very nervous about going in to get an MRI. Maria…read moremade me feel so at ease, and when I freaked out and asked to get taken out of the machine she just talked to me and let me take a couple of breaths before starting again. I really appreciate how patient she was with me, she made my whole experience not as scary as I had pictured it. THANK YOU.

I did not have a good experience here. All they care about is making the most money. They treat…read morepeople like crap and think about how they can get the most money out of you. Just look at all the people that left negative reviews about this place. There is a common denominator: greedy and poor customer service. I usually don't write reviews, but for places like this, I don't want others to go through what I went through. Pain is already a headache but to have another headache with these guys.... NOT WORTH. Go to any other place. Customer service may not be great but at least they won't be going after your money like these guys.

I would give them zero stars if I had the option to do so…read more I had my MRI done almost one month ago, I've made three requests to have my files sent to a surgeon, I've followed every instruction that they have given me to get my files transferred, and it still has not been done. Meanwhile, I am in excruciating pain. They are impacting my ability to get treatment, because they can't process a simple file transfer. I wish I would have read the reviews citing their inability to transfer files, unprofessionalism, poor communication. Never again.

I had an appointment here and was instructed to arrive 20 minutes early. The place wasn't crowded…read morewhen I checked in, and it was quick. The lobby area and the place overall are very neatly kept. The radiologist was kind, explained the procedure and ensured I was comfortable throughout. Everything got done quickly. The staff was friendly and I was in and out in about 30 minutes, which was great.

Came here because SimonMed imaging randomly changed my appointment without my consent twice. So…read moredecided to switch to give this place a try. The entrance is at the back of the building. The waiting room is spacious. It seems pretty busy and had to wait in line to be checked-in. After you are brought inside, the technician is very nice and double-checked the paperwork. The imaging process is good and technician is nice. One of them even caught a minor paperwork issue and went back to the front desk to have it corrected. For the front desk, service quality isn't consistent and depends on who you get. Vianey is very helpful and knowledgeable. I asked for the X-ray report to be mailed to me and she was able to help me with that. However, when I came another time for MRI and asked for the MRI report to be mailed to me, another lady told me they no longer do it and told me it hasn't been done for a few year. She just tried to brush me off and give me a bunch of BS that they don't do do it anymore. Too bad I didn't get her name (she is Caucasian, has long no light color hair and skinny). Either she's super lazy or she wasn't trained properly. Even if she doesn't know, she could have asked her colleagues. I told her Vianey helped me with such request before and she didn't bother asking others or Vianey at all. Removing a couple stars for her bad attitude. All she has is a pretty face but not helpful.

I just got off the phone and spoke with Paul and overall I'm going to give him a high 5, or 100…read morefor his quality of care and overall his patient and great customer service. Thank you Paul.

The visit went fine. Doctor was patient and really paid attention while I explained my symptoms…read more They offered a few suggestions and explained what might be causing the issue. Front desk was friendly too. Felt comfortable asking questions and got clear answers without pressure.

My husband died over a year ago. I had to contact Bodyspec multiple times to get his account…read moreremoved, but they did remove it. I don't know anything about the service they offer, but the experience was a bit frustrating. Worked out in the end.

It's been a few years since I got my last baseline scan, and I was curious to see my body comp…read morechanges from calisthenics workouts. I like the online scheduling system which allows easy access to mobile locations and available time slots. I showed up to the spot and was warmly greeted by Randolph. He quickly got me set up on the scan table, and about 10 minutes later, the scan was complete. Randolph was super thorough in answering questions and explaining the process. The online dashboard is awesome and contains all the data from past scans. Also, I learned I can use my FSA towards the scans. Would highly recommend a BodySpec scan for anyone curious about their health and measurable ways to achieve your fitness goals. Best wishes on your health journey.

I always come here to take my brother to get his x rays done. It's always a quick visit! I always…read morecall to request an appointment before we go and they are always accommodating! The receptionist and technician are always so kind! It's nice to be able to come here and get it done quickly! They don't over book so if you come in time your appointment will go by quickly!

Hmmmm...you would probably never come here unless you had to. And even when my oral surgeon said I…read morehad to (or really should), I debated. The imaging services provided here aren't typically covered by dental insurance plans. And even if there is a slight chance that they are, this place does not provide insurance billing services - meaning, you have to pay out of pocket and handle insurance reimbursement on your own. I needed to get a high resolution CT scan of my mouth to see how close my nerves were to the roots of my wisdom teeth. Basically, if they were really close, there was a chance the nerve could get damaged and I would lose sensation in my chin. Random, yes, but also quite unsettling. So, I end the debate and decide on getting the $395 CT scan. As I walk in, I notice that the facility is quite dated and there is only a single lady behind the front desk. She spoke quite muffled, but when she said "We don't deal with any insurance!" it seemed to resonate the entire waiting room. She wasn't exactly pleasant and as I began to reconsider my hefty investment in this CT scan, I hear her typing on a 1945 Typewriter. Ummmm...please, front desk lady, I hope you'll use the $395 to upgrade to the 90's with something that at least has a monitor. The actual scan wasn't that bad. I just had to hold still for about 18 seconds. The x-ray tech was really nice and helpful. He showed me how my images turned out and explained what would happen before they send the final product over to my oral surgeon. All in all, he was a great guy. Pluses for the friendly x-ray tech but minuses for the archaic ambiance and the not-so-welcoming front desk lady = just an average review.

My Sanctuary, My Success: Cracking the Code with BMS Wellness…read more When I first walked through the doors of BMS Wellness a month ago for my trial, I was skeptical after an eternity of failed weight loss attempts. I am now incredibly glad I took that step. From day one, the experience has been transformative. The facility is truly on the cutting edge. They boast unbelievable technology, including two cold plunge tubs, a Finnish dry sauna, a red light bed and panels, and state-of-the-art massage chairs. I was also blown away by their peptide technology--you truly have to see it to believe it! Despite the number of guests, the staff (thank you, Ben and Zack!) keeps every machine and space impeccably clean and ready for the next session. Unbelievable Results and Dedication: I am currently completing their most elite program, The Fountain of Youth, and the results have exceeded my wildest expectations: I've dropped 5% points of Body Fat. My BMI is over 2.5 points lower. I feel a heck of a lot more energetic. For the first time in my life, losing weight doesn't feel like a punishment--it feels like a natural part of my day. The Heart of BMS Wellness: The Team The secret ingredient here is the fantastic team. Ara and Gene, the owners, are a delight to work with. Ara is super involved, personally invested in every client's goals, whether it's losing fat, building muscle, or working on aesthetics like skin and hair. Gene has the kindest heart and keeps me motivated even on the toughest days. The staff, Ben and Zack, go above and beyond, helping me plan my daily sessions to ensure I maximize my time. They truly make me feel taken care of every step of the way. BMS Wellness has my whole heart. It is my sanctuary, my happy place, and a game-changer for my stress levels and energy. I will absolutely continue until I hit my ultimate goals, and likely stay on just to keep this incredible feeling going. I cannot thank Ara, Gene, and the team enough!

Awesome skilled team focused on each individuals transformation. They only been open since…read moreMemorial Day weekend... Go to their website, give yourself the gift of 99 minutes for $99 and experience the multiple impacts to impact your personal BMS Wellness... You won't regret the choice... Tell them Rev K sent you...